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Netmeds Complaints & Reviews

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Updated: Aug 23, 2025
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Netmeds reviews & complaints page 58

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T
Tarun Kumar Thukral
from Basi, Punjab
Jul 8, 2018
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Website: www.netmeds.com

Prepaid order made on 04/07/2018 and they are unable to deliver or refund till date.they are running a business
of national level with poor standards with no customer service at all.I think govt. should look out before issuing a license to any online pharmacy.please resolve this matter as soon as possible.
Order id-NMS[protected]A

Regards
Tarun Thukral
+1 photos
Netmeds customer support has been notified about the posted complaint.
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    Nagpal123
    from Chandigarh, Chandigarh
    Jul 9, 2018
    Resolved
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    Resolved

    Address: Fazilka, Punjab, 152123

    Hi I'm Anil Nagpal I'm complaint by order recently I'm check order details I seen some order for rupees 96 I'm not ordering order number is NMS[protected]SRF please cancel this order I can't picked up this order. Because I'm not ordering the medicine and I'm again remind you I'm not picked up or not receive.
    Please solve this problem
    Thanks
    Anil Nagpal
    Apr 3, 2019
    Complaint marked as Resolved 
    Netmeds customer support has been notified about the posted complaint.
    Verified Support
    Feb 13, 2019
    Netmeds Customer Care's response
    Dear Anil Nagpal,

    Greetings from Netmeds.com!!!

    The order has been cancelled as per your request.

    We request you to kindly unsubscribe the refill option on My subscriptions in your Account section.

    Once you unsubscribe, your order will not be refilled. You can order for your requirement whenever you need.

    Thanks!
    Escalation Team.
    My netmeds order is taking very long time to dispatch.I am calling them repeatdly but no response.Number is showing to be an error.Order id NMS[protected]M
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      C
      Chikkisoni
      from Rajkot, Gujarat
      Jul 5, 2018
      Resolved
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      Resolved

      Address: Ahmedabad, Gujarat, 380004

      I have ordered medicines and made the payment online however there was call from netmed and they said we donot accept payment before confirmation of order hence i confirmed ordered and payment the payment in cash, however there was call next day for again delivery of same medicines where he said already payment for the same is done, waste of extra medicines

      Very badservice
      Mar 24, 2019
      Complaint marked as Resolved 
      Netmeds customer support has been notified about the posted complaint.
      Verified Support
      Feb 13, 2019
      Netmeds Customer Care's response
      Dear Chikkisoni,

      Greetings from Netmeds.com!!!

      We do understand your concern regarding the payment issue.

      We would like to have your registered Email address or Phone number, through which we can pull up some records and get this issue resolved.

      Thanks!

      Escalation Team.
      He netmeds team you are not selling any type of grocery you are selling medicines so delivery should be on time.else no one is going to purchase from you again.
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        P
        premm77
        from Madurai, Tamil Nadu
        Jun 22, 2018
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        Address: 600059

        I could sense 2 things from netmeds. If you prepay your money, you will receive a delayed delivery which may take even a week through you live in the same city nearby the hub. Next is their offer. Pls do not go by it. Cheaters. Amazon pay gate way shall be open everytime when you order sometime indicating you will receive a cash back but this is applicale only for one time in a month. Next time, probably you need to literally run behind the cc of netmeds and amazon.

        The above 2 happended to me and very much dispappointed with their syste.

        People be careful with frauds like this.
        Netmeds customer support has been notified about the posted complaint.
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          A
          Anjaneyulu
          from Pune, Maharashtra
          Jun 20, 2018
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          Address: 600001

          Team netmed

          Greetings

          With further reference to our order, viz: nms[protected]c, though we have received the order packet to the advised premises, we weren’t able to collect the same, as the delivery man, refused to provide us with the change for 2*2, 000/- {4000/-}.. For our bill amount 3603.0+ rs.
          Thus the packet was taken back as un-delivered..
          Could you go through the attached audio file that was reported i parallel to this write-up, lodge a suitable complaint & have the same packet delivered on priority..
          Note: the order was placed & succeeded its process since over five to seven working days, despite of adding enough priority as categorized as emergency / heart related.
          B/rgds
          Anjaneyulu vema.
          +1 videos
          customer support has been notified about the posted complaint.
          I ordered carnitine surge 20 tablets but they supplied carnivore 20 tablets I prefer to return the item but I have not received any information about the return still no refund my order number I'd OR1886IH-00 on 05 of June 2018 pl do the need full
          Subbuakilan's reply, Jun 27, 2018
          I wasn't given proper reply I am not happy about the way they treated me I like to know about the latest news from you soon about the return and refund
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            M
            mowna shetty
            from Chennai, Tamil Nadu
            Jun 17, 2018
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            Address: 560091
            Website: netmeds

            Bloody cheap store you should be banned and hanged playing with customers life bloody people, i purchased ahaglow face wash in this site and it ruined my face my face turned black and ful of dry and wrinkles on ful face and neck and i got many pimples i did not use any thing than this facewash and used aunscreen also i had never faced such thing before this people should be punished return my money i wil throw your product back usr it on your face and die no one is least bothered do not play with customers life bloody hel.
            I order some medicine this doesn't in progress Only show prescription review pls send my order medicine because patient condition so critical pls reply me
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              S
              skagarwal74
              from Bhopal, Madhya Pradesh
              May 31, 2018
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              Address: Bhopal, Madhya Pradesh, 462039
              Website: netmeds.com

              I ordered some medicines as usual, but this time with cod option. The delivery was split into two and the transit charge was taken from me in 1st part delivery. Afterwards, they increased the cost of second medicine by 10% stating some reasons and sent the courier without taking an agreement for this new price.
              This is total unprofessional and unreliable behaviour and i wish to remove my account from netmeds now.
              As similar behaviour might be repeating, check has to be made on this online service.
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                V
                VRKGM
                from Ernakulam, Kerala
                Apr 21, 2018
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                Website: netmeds.com

                The company which accepts online orders for supply of medicines as per prescription assures delivery at specified time at the time of taking orders.
                After getting payment for such supplies, the company does not bother to send sms or a mail informing about likely delivery if the assured time line is breached. The contact number is a call centre and the responding person assures to escalate and come back to inform the status. But no response.
                +1 photos
                This company is a fraud. They have taken money for the medicine and were to deliver at my doorstep on June 1. No medicines yet. No response from the customer care. The online complaint had not been acted upon. No response on the helpline number.

                delivery of medicines ordered online - Comment #3122546 - Image #0
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                  P
                  Pallavi Bid
                  from Mumbai, Maharashtra
                  Apr 11, 2018
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                  Address: +91

                  It has been 8 days since I have ordered the medicines.There has been no contact by customer care. Waiting for my parcel.Delivery service is horrible.Netmeds is not taking any action. Medicines are necessity and not a luxury good that if got late delivery will do. Netmeds is making a negative impression in the market. If this way it goes, nobody will buy from netmeds. Thumbs down. My experience with netmeds was horrible. I will never refer netmeds to anyone.Its like fooling people around.
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                    Pratima Mane
                    from Noida, Uttar Pradesh
                    Apr 10, 2018
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                    Address: Pune, Maharashtra, 411028

                    Hi,

                    I have ordered medicines on 4th april and delivery date shown as 6-7 april. But i haven't received medicines yet. Delivery boy is calling at 10pm on saturday 7th april and saying he will deliver it on sunday. I tried to report this as issue to customer support of netmed but the lady was too arrogant and saying it's not netmeds issue. The order is not yet delivered.
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                      S
                      sachin772
                      from Pune, Maharashtra
                      Mar 17, 2018
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                      Address: 600014
                      Website: netmeds.com

                      Hello, my name is sachin, i had ordered a product from netmeds on 10th march order id - nms[protected]w
                      Yesterday it was supposed to be delivered as per the delhivery courier service, and they didn't deliver, but they marked the order as delivered, and send the delivered confirmation sms to me as well, this is a negligent behaviour by the delivery service, i complained netmeds about this yesterday but they didn't reply yet. I need this behavior to be taken into consideration.
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                        R
                        Rajnish Puranik
                        from Pune, Maharashtra
                        Mar 12, 2018
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                        Hi,
                        I am very bad experience with my first order with netmeds. I have ordered my medicine on 5th feb and still medicine not delivered to me.
                        All medicine are very important to me and need on urgent basis.
                        You can see medicine are related to heart and bp related and i cant miss single day.
                        I have escalated via customer care 3 times but no results.
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                          N Vijaykumar
                          from Vijayawada, Andhra Pradesh
                          Oct 19, 2017
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                          Address: Chennai, Tamil Nadu
                          Website: netmeds online pharmacy

                          Sir/medam
                          Netmeds online pharmacy supplied suhagra-50 mg tablet's of cipla ltd are genuine or not because i used suhagra-50 medicines of netmeds online pharmacy when i used this medicines most side affects are indication to me. So please verify netmeds online pharmacy supplied suhagra tablets (Cipla ltd) are genuine or not. Netmeds online pharmacy supplied medicines suhagra-50 of cipla is original or not?
                          you should have taken a Doctor Cosultation before purchsing any drug..

                          Side Effects may vary & depends on person to person ...
                          If you do Check with your Doctor then he'll assit you properly that what and which dose you need to take as per your body..
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                            catch
                            from Jalna, Maharashtra
                            Sep 9, 2017
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                            Address: 1160047
                            Website: www.netmeds.com

                            Online ordered some medicines and payment made online. After 4 days company says it do not have the said medicine in stock so it cancelled my order. But the fuuny /sad part is company is ready to take order again by calling and at the same time confirming they do not have the said medicine in stock. It is simple case of online money fraud they take the order use your money for 4-5 days and then mail you cancellation of the order. But even then they do not refund your money.
                            I ordered on 1 september netmed cancelled it on 4 september t still waiting for my money to be refunded by netmed.
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                              S
                              ssubhi
                              from Kolkata, West Bengal
                              Aug 10, 2017
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                              Address: 735204
                              Website: m.netmeds.comcomy

                              Sir,

                              I was trying to order on netmeds for an order of rs. 1414.72 on 06/072017. First i tried to place a prepaid order to avail 5% extra discount however orders were not successful. At, last i had to place a cod order which was received by me and payment was made. However, i later discovered thst payment was deducted thrice from my account i. E. Rs. 1414.72 x 3 times. Out of the three deductions, 2 refunds were made by netmeds. However, the third refund is still pending and netmeds has closed the complaint ticket saying the issue has been resolved. Hence, i am forced to write to you to get refund of my hard earned money. Please, help me receive my money.
                              (A screenshot of bank statement has also been attached for your reference)

                              With regards,

                              Sujit singh ubhi
                              +1 photos
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                                Seetha Natarajan
                                from Pune, Maharashtra
                                Aug 8, 2017
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                                This is the second time that i had a terrible experience with netmeds customer service team for a refund. The team kept lying that the refund has been initiated but the amount did not reflect on my bank account even after 10 working days. Muliple follow-up calls to get the transaction ids were made by me and not even an email was sent by netmeds confirming the refund. Even though they offer 15-20% discount and the order delivery is on time, but if your order is cancelled or only partial order is delivered, it's a wild goose chase to get your refund. Both times, i approached my bank to dispute the amount as i used a credit card for payment and only after that, i got the netmeds refund credited. Refund from other establishments get processed on time, so this is a clear issue with netmeds only (That too twice!)
                                It's been more than 6 days.. they have taken my money but neither I am getting the medicine nor I am getting any response, when I call them they customer service is always busy. I am unable to contact any body it's like they just took my money away
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                                  A
                                  aashu_wani
                                  from Jabalpur, Madhya Pradesh
                                  Aug 1, 2017
                                  Resolved
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                                  Resolved

                                  Website: www.netmeds.com

                                  I made order of medicine worth 572 ruppe on 18/07/2017 and cancle on 18/07/2017 because of according to them there is a issue on prescription.

                                  Till now they did't refunded my money. I mailed them several time from day one and they reply in every mail that they refunded my money it take 7-9 days to show in account. Its more than 20 days and i did't get my momey back.

                                  They dont want to return money and they are wasting time. They are cheating with customer.
                                  Aug 2, 2017
                                  Complaint marked as Resolved 
                                  Didn't solved till now. No action has been taken till now
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                                    D
                                    dolly parmar
                                    from Rajkot, Gujarat
                                    Jul 10, 2017
                                    Resolved
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                                    Resolved

                                    Address: Osmanabad, Maharashtra, 413601

                                    I have ordered medicine few days ago and they are failed to deliver it on time. Although i have paid it in advance and also they have charged courier charges. There is no point of pay courier charges. Cutomer support executive also taking this casually. Its not reliable website and it was my first ever experience.
                                    Even they are not cancelling my order even if i ask to do so.
                                    Sep 15, 2017
                                    Complaint marked as Resolved 
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                                      Jagannath Lenka
                                      from Bengaluru, Karnataka
                                      Jul 6, 2017
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                                      Address: Bangalore, Karnataka, 583275
                                      Website: Netmeds

                                      Netmeds gave a copoun of 20% discount on prescription medicine . which I ordered happily But was unaware that they charged me Rs 49 as shipping charges and also Rs 49 as COD (cash on delivery ) charges . some one explain me who charges extra money for just delivering on COD ...now where the hell is my 20% discount offer it's one and the same if I buy it from my medical store or online from netmeds
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                                        Toni Do
                                        from Adoni, Andhra Pradesh
                                        May 30, 2017
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                                        Address: Chennai, Tamil Nadu
                                        Website: www.netmeds.com

                                        They cancelled order after taking one week to. Review prescription then had the audacity to lie that they asked for a correct prescription which was sent twice already. Not just that, I sent an email to their escalation team informing them about the whole episode and they shamelessly sent an 'apologetic' response without even promising an enquiry, then closed the ticket. I found medplusmart's service much more user friendly. At least they don't cheat customers.
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