Nilesh Chaudhari — toyota innova crysta 2.4 g - tyre burst (complaint)
NiNileshInnova on May 17, 2018
I am writing to you to bring to your kind notice the manufacturing defect and the risks associated with the toyota innova crysta 2.4g purchased by me in sept 2016 from millennium toyota, kalyan, india. The vehicle has seen 9300 kms. This defect came to light while i was travelling within dombivali city on 5th may 2018 and was 2 kms away from the destination. The vehicle was at the speed of 20 kms per hour on an city road when i experienced a light turbulence followed by an unusual sound. On inspecting it, we realized that the both the left side front and rear tyre experienced a burst. Fortunately, there were slow speed however the front bumper was got hit.
On further looking into the reason of the burst, we realized these tyres are not competent for use by innova crysta as it requires thicker side wall. Apart from the tyre those burst.
The reason behind purchasing an innova toyota crysta is the trust and reliability on the company for sturdy efficient cars. Is the company so careless and irresponsible that it uses tyre incompatible with its cars and takes risk with the life of its patrons. There have been complaints from many about the same issue and still the company has not responded on the same. My vehicle is lying at millennium toyota, kalyan, thane since 12 days now and nobody is ready to own up and claim responsibility.
Why should a common man such as myself have to face this kind of harassment despite being no fault of his. This has hindered by day to day routine and i am forced to spend all day speaking to people who only play blame game. Is this the stand that toyota as a company where 13, 400 cars are manufactured every day takes? The amount that customer pays should atleast be worth the asset he intends to purchase. It is 12 days now and the most efficient company in world is yet to reply to a customer on the concern raised.
I am looking out for all tyres and drum (Rim) change as per safety standards.
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