NoBroker Complaints & Reviews

Hi NoBroker team,

This is Kalinatarajan, My plan is NoBroker Relax Plan for my property to rent out plan taken on 8-Jul-21 and My manager has not addressed my concern, even after 1 month there is no progress on my property. If I ask the manager she was telling us "we are working on it", that is a fixed comment and there is no final output came.. I was really disappointed with your service.. No one visited my property and even though one person called me last Sunday they fixed it as today's appointment. He didn't visit my property today. I am not sure what happened.. I think there is no coordination between the tenants searching and the manager. This is the very worst and poor progress that I have ever seen in No broker...So Kindly refund my initially paid payment amount it would be useful... Let me know any concern

After I have put multiple complaints there is no response from your side

Reach me for more questions- [protected]
Name- Kalinatarajan
Emailid- er.[protected]@gmail.com

Pls share my rent pay refund status and bank account Details incorrect.
Thats y refunded pls inform when i am recieving amount

I have booked AC installation package during my house shifting and I have paid additional two thousand five hundred for AC installation..to my utter disgust the team is highly unprofessional and they could not fix the AC installation after chasing them for ten days..and on top of it Mr Ravi the agent from no broker keeps on false promising on returning the money and that never happened ..the reference number through which I have booked the service is booking done on 3 rd August help refund the money

When I was negotiating with no broker they confirmed me with a mail as to the assured rent. Once I paid the charges to them, their true colours came to the fore. Firstly my relationship manager went on leave and still is, which can happen and I understand. Then they assigned a substitute who was arrogant in his approach as if he was doing me a favour. He told me to reduce the expected rent. I complied. He again told me to further reduce it, which was against what was mentioned in the email. When I confronted him, no broker has now assigned another person. This clearly shows that NoBroker was only interested in me paying up and then keep that money for 45 days.

AC uninstallation paid extra though the Sales team confirmed that it’s part of the package.
They are outsourcing it to a Local packers & movers team, so Nobroker.com is just a middleman with no proper command or coordination spirits with the Local packers & movers
Delay of 2.5hrs after the given slot time of 8-10 am, The p&m team arrived at 12.30pm.There’s no intimation about the Delay from Nobroker.com
Sad part is that nobroker.com customer care doesn’t have any clue about it and simply ask us to either speak with Movement manager or you will get a call back which never happened.
Not a single call received from theMovement Mgr, Looks like it is a pseudo persona.
Sales team gives false promises just to nudge you take a quick decision. Later, Confirmation team says Sales team is not properly instructed.
Went through a tough & tense situation with Nobroker.com. But the Local P&M team did a decent job, packing, shifting and loading & unloading things
Please stop this Unprofessional work at your end as you are nowhere close to any professional standards

I am very disappointed with nobroker Packers and movers services staff was not responded my queries after regular follow up through call and email. I have not received invoice till now[protected] full amount Ra 60000 paid on[protected] and some missing items UPS BATTERY was not delivered till now I have regularly following through mail and call but no response from nobroker staff.please look into this matter urgently..

I bought super relax plan to rent my property using no broker services on July 16th.
Its been 20 days till now and not a single tenant has visited my property. The sales person "Gaurav Kumar" who sold the plan to me is irresponsive even after trying to reach him regarding my concerns.

The relationship manager says there are NO LEADS in the area where my property is located. When NOBROKER knows that there are NO LEADS in the area, why have they promised a service that they cannot provide and made me pay for a plan?

The sales person Gaurav Kumar said that he is confident that he can find a tenant within in 25 days. And this guy is so irresponsive that he does not answer my calls after the plan is sold.

The customer service never answers your calls and even if they answer they blatantly lie to my face about Gaurav's availability.

If NOBROKER is so incompetent in meeting the promises it made why cheat the customers in the name of rental services?

I subscribed seller plan to sell my flat, but did not get any buyer even to enquire flat details. During subscription, i was told within 3 months my flat will be sold and got assurance

I gave the feedback to them and no update so far (even after 1 month)

Service from No Broker is highly unsatisfactory. I had high hopes of professionalism and quality service. But all in vain. It is really a test of patience.

Sent household items with 2-wheeler and a car from Madurai to Ahmedabad about 14 days ago. Not getting proper updates on movement. Promised delivery date was 8 to 10 days from the date of shipment, but they have been repeatedly extending the deadlines citing weather conditions.

Having said that, the vendor gives different update from the No Broker Team. It is high time that the team realises the importance of transparency and customer satisfaction in any business. The situation is so pathetic that nobody can help. Never expected this level of latency and ignorance from such a reputed brand. I was left with no other option except for making a complaint in this forum.

Dear team
It's painful for me to report that,
Why iam I getting different updates each time I call your Call center...

Yesterday by 1213pm I paid rent of rupees 59400/- to my owner with the rental agreement uploaded and till now the money is not credited...

Yesterday the call center people mentioned it will take 2 working days and I agreed, but when my owner was calling me multiple times I called your call center and every time I call I'm getting different response..

By 330pm I spoke to lady by and that lady claimed my rental agreement is VERIFIED and my owner will recieve the money by Today itself...and now when I again call to check the call center person is calming the money will reach to owner by Tuesday ...

What is going on...???????

Never go with No Broker Packers and Movers services. 'No Broker' is the biggest brocker in town. The name 'No Brocker' should be brought to Consumer Court as the name is misleading and downright cheating.
First they will lure the customer by giving low quotation and saying that there is no "Hidden charges" unlike - as per their claim 'local' packers and movers.
This is complete scam and far from real. You might end up paying quite a lot in the end. Their quotation is a scam. They never send a person to access the item rather casually ask you items. They later on they will hold your items unless you pay 1200/-Rs extra for each of extra item from your quotation. Even for small bags.

Someone please take note of this and avoid
spending your hard earned money to 'No Broker' Packers and Movers servives.

I got call for rbl extra health insurance service cancellation asked for otp for service cancellation and amount debited from my rbl card. My card nmbr 6015 and 2110 any related solutions plz help me

I make a payment but it was cancelled and my amount was not refund what's time you want to refund

I have taken a a paid plan from No Broker to sell my house & in 5 weeks only 1 person visited the house. After repeated calls with VInay, Rahul Ravi ( Who claims to be the head of customer service ) instead of addressing my issue they were rude & lifted their hands ...by speaking good english...they are not willing to share their superiors e mail id for a formal escalation and the CEO to whom I sent Linked in messages does not bother to reply...can you tell what is the way forward...

I signed up for paid rental service with No Broker. First of all the service I got was terrible! They assigned a relationship manager to me who was the most unhelpful person on earth - she was not willing to get property pictures before site visits or negotiate rent on my behalf which was part of the service offering. Within 52 days I was supposed to inform them if I found a property on my own - which I did, to get a refund of the money I paid. Even after informing them they are not willing to refund the money I paid for the service because I sent the rental agreement late. The rental agreement got delayed because of the lockdown.

Once I placed an Rental offered (Residential flat) advt in June 2021, I received continuous calls from nobroker asking me to move to to premium plan. Finally I Booked relaxed plan with 45 days validity, Most rejected reasons were potential interested tenant not reachable or not interested any mor to look in the said area, etc. Very few tenants visited the site & once a tenant gave a small token advance to block the flat, NO broker adv was deactivated in spite of validity of package.. AFter few days the tenant cancelled the deal & got back the token advance and informed his change in plan for not taking up the house. Subsequently I have been trying to reactivate the advt whose validity remained for nearly 15 days in No broker but all in Vain. The Relationship manager was helpless and none superior level staff/ manager were responding to my request to reactivate the plan.. They did not even had a courtesy to call back after numerous attempts from my side. The huge advt cost was a waste along with the loss in rent.. PLEASE be careful before paying for any package. BIG unfair Trade practice by NO Broker. Do not attempt to pay for any package

I got call for rbl card extra helth insurance service cancellation asked for Otp for service cancellation and ammount debited from my rbl card... You can mail me kishore.[protected]@gmail.com for any related solutions please help

I took the below plan from NoBroker where i was assured a Tenant in 60 days or i could get my money back. I'm sorry to say that I was cheated by my NoBroker & these are the sequence of events

1. NoBroker identified a tenant who was ready to pay me a deposit of Rs. 1 lac & a rent of Rs.32000/- per month.
2. NoBroker confirmed the tenant would deposit an advance of Rs.10000 & the balance before signing the agreement.
3. The tenant deposited only Rs.5000/-.
4. I informed the Relationship Manager that only Rs.5000/- was deposited but he insisted that the tenant would deposit the balance & FORCED me to close the deal on NoBroker assuring me that he would be around if any issues arise. I was reluctant but he insisted that this was the manner in which NoBroker worked & i did not have to worry.
5. In 2 days the tenant gave a cheque of RS.95000/- which BOUNCED.
6. We informed him about the same & he cooked up some story & since then has not deposited 1 single Re.
7. I have updated my relationaship manager Ajeeth Upadhyay & Ms. Salma about this entire incident but both say NoBroker will not be able to refund my money & they would only be able to relist my property only for 15 days with no refund in case a suitable tenant is not found.

NoBroker has taken Rs.12000/- from me & I have not even got what is due to me. I feel heavily cheated by NoBroker & as a last step request you to look into this matter & kindly help.

You tell me WHERE HAVE I GONE WRONG????? Its my hard earned money & I wont allow you guys to take it away like that.

Hello Team,

I purchased MoneyBack Plan of Rs. 7, 688 including 18% GST on 9 May 2021 for renting out my property in Wagholi, Pune through NoBroker. NoBroker was unable to find any tenant until end of June 2021 and then I found tenant through local person in Wagholi in July 1st week.

During the course of the active subscription, My relationship manager (Shaib Ashraf) had informed me that he is unable to get tenant for my property (Not a single tenant visited during first 33 days) so requested me to lower the rent and deposit amount. I had agreed for same since already more than month time was gone and I was losing on rent with each passing month.

After few days I found a tenant through local person for same lowered rent of Rs 13000 and deposit Rs 40000. He asked me to provide registered rent agreement for the refund process which I shared with him on 14th July 2021. After that he asked me for Aadhar and passport for myself as well as my father (didn't get any valid reason when questioned why they need my father's passport or Aadhar card) which I shared with him on 15th July 2021.

He did not mention me about any terms and conditions in regards that I should provide a rental agreement with a date after 7 days the changes to rent were made. Now, I am being told that I would not be getting my refund as I gave the rent agreement within 7 days.

I am escalating this issue because I was not informed prior about these terms and conditions by my relationship manager while updating the rent. My relationship manager also agreed about this thing on an official phone call that he was also not aware about these terms and conditions and he got this information from his seniors.

Further, the issue was looked into by relationship managers senior (Sanjay). He mentioned the same reason to me and rejected my refund process. I asked him to share this reason on an email with me but he did not share an email with the actual reason. One can share a email and co-operate with a reason if it is allowed by NoBroker to share.
Please find the attached screenshot of terms and conditions for this plan from the NoBroker email. In which I cannot see any terms and condition mentioned for 7 days policy.

It’s disappointing that one cannot get a reason on an email to back the issue as I don’t have the call recordings with me to show what was said on all the calls (I received/I called) to my relationship manager and his senior.

I would request consumer complaints team to look into the issue and help in processing my refund.

Regards,
Shreyas

Hi,
I visited a flat in Bavdhan, Pune under the supervision of noBroker Agent Atish. I booked the flat by paying the token amount to Atish (5000/-) that day itself i.e., 11th July. After some time, we found an issue with the flat and decided to back out and requested Atish for a refund.
The Agent (Atish) told us that we will get the refund within 7 working days. It has been almost 8 days and we are not receiving any update or any mail confirmation ( other than verbal ) from Atish.
This is very unprofessional from noBroker's end. I am not sure whom I should raise the concern with because the only person I know is the noBroker Agent Mr.Atish and he is not responding.

Request noBroker team to please resolve my issue asap.

Thanks,
Parth Kar
[protected]