NoBroker Complaints & Reviews

I booked a single bed and two mattresses for rent for 3 months on nobroker website and paid Rs. 755 as first month's rent.
However, my requirements changed and I immediately asked the team to cancel the order and process my refund on the same day. (September 24, 2021)

It has been one week since the cancellation was requested, nothing has moved yet despite couple of reminders over e-mail. Unfortunately, I have not even received any acknowledgement of cancellation.

I have attached a snip of e-mail communication for your reference.

Please cancel the said order immediately and initiate a refund for the advance paid.

Thanks!

Mihir Thatte
([protected]@gmail.com)

Dear sir, मेरा नाम कंवल है, मेरे एसबीआई कार्ड से क्रेडिट कार्ड से ₹24240 की पेमेंट नो ब्रोकर रेंट पेमेंट को की गई कल 30 सितंबर 2021 शाम 4:20 के आसपास। मैंने इसकी कंप्लेंट साइबर क्राइम में भी कर दी है सर आप से निवेदन है कि यह पेमेंट रोक दी जाए वापिस मेरे क्रेडिट कार्ड में डिपॉजिट की जाए धन्यवाद, please contact me. _ [protected]@gmail.com

Hello, i had a terrible experience with the service from no broker packers and movers. Please dont opt for this. They started my shfting at 10 in d mrng and completed only by 10 at night. Bloody pathetic coordination between no broker and their service partner and the movement manger rupa/roope was absolutely having no contact with the packers team to check the progress, untill i called and informed they dint know that it took 7 hours just to pack the stuff from the first house. I want complete refund for my time being wasted as i had to do other stuff in the evening. And everytime i ask them they kept saying we will do it slow cause we have to pack well i said ok as i thought maybe an hour or two delay from the tat which is understandable. But the tat for 5 hours i made it 5 and a half as i gave them a lunch break but they exceeded the TAT by 6 hours. I want a complete refund or partial for the time and energy that was wasted. Cause i unpacked most of their boxes which they had to do. I did it cause they took so long and i had old people who are above 80 and they almost fainted cause these ### took so long.

We have booked a service for packers and movers on 16sept2021 but unfortunately unavailability of suitable vehicle for my shifting date we canceled the service on 15th sept. The concerned person who spoke with me said that refund process takes one week time. Till today it's been 15 days, continuously I sent mails but no reply from no broker team. My request for shifting is HSPM-2358745. I paid[protected] as advance and 3000 for insurance)

On 25th September 2021, I have made a payment of Rent amount of RS 30, 000/. They still did not release my payment. When I tried to reach team, they give me 1-2 days and every time and their app changes the settlement day and time as well.

Today is 5th day 30th sep2021. Really disappointed with Nobroker. When I asked them reason for the delay they said their technical glitch in the server. Am not sure why it is taking time to rectify this much time.

Requesting Nobroker team to looking into this issue as a matter o[censored]rgency.

We tried to rent a piece of furniture for a very short period of time. We chose a piece and paid the initial amount which did not include the deposit on 3rd of September 2021. The next day one of their agents informed us that they did not possess the piece we had booked, which resulted in us asking for a refund, to which the agent readily agreed. He specifically said that he would initiate a refund. When we didn't receive the money we paid, we started to contact them on multiple occasions only to receive excuses. They did not have the basic courtesy to keep us informed about the status of the refund until we questioned them. It is not the small amount of money we paid, they have a very unprofessional approach towards the whole thing.

Registered mobile number: [protected]
I have availed movers and packers arrive on 19 th September from Nobroker’s. They have assigned the task to Sharma movers and packets. It was fully unprofessional work carried out by them. Only three guys were available for packing and no bubble paper used to cover items. Arrogant behaviour of staff and while unloading the items demanded ransom money, when refused they took the remaining items and kept for more than 24 hours demanding Rs 10000 to realise the items. After police complain they realeased the items and now last one week calling and therenting . Nobroker is totally unprofessional and the staff are also part of this scam to extract money.

A fraud case has been taken place through my credit card to NoBrokers Technologies Banglore. It was a whole amount of 24240. The fraud person pretended to be a customer care person of my bank and transferred the money without my consent. It took place on 21st of september 2021 and came under my knowledge on 23rd of september 2021. I kindly request you to enquire this case and reverse the transaction back to me.

On 17sep2021 at 10:31 I have made a payment of maintenance amount of RS 60000/. and next day I got a message that your payment has been put on hold. they demand for maintenance agreement . they still don't release my payment. when I tried to reach them, they give me 1-2 days every time and their app changes the settlement day and time as well. today is 5th day 22sep2021
#NMP = 8888271

Registered Mobile number:[protected]
I have availed shifting service from no broker on 19 th September from C V Raman Nagar, Bangalore to Seegahali, K R Puram, Bangalore.
Only half of the items was unloaded at the destination location and shifting personnel demanded Rs 10000 more money. When I told I shall give money as per the no broker terms and condition/as instructed by executive of no broker, the shifting personnel’s refused to unload and still with half of the load the Vehicle left carrying more than 10 lakhs worth items. Not only the undelivered items worth more than 10 lakhs, but the torture, atrocity I am undergoing is much more.Request to file police complaint and delivered the items with appropriate compensation.

We are completely unhappy with the RM. Even after our complain they told us to give him few more days. He is completely unprofessional and lack in communication skills.

Hello Nobroker team,

On 15/9/21 I had take a relax plan from nobroker based on the commitment given by one of your sales representative (Mr Pasha, My Mob No - [protected]). Even after taken the plan I am unable to use premium filters (This is first Fake commitment I found).

On 16th Morning I was assigned a RM but his phone was not at all reachable and neither was replying on the chat. I almost had called 20 times to nobroker to assign someone else. This is second fake commitment from multiple representatives I saw. Finally in the evening around 7 pm someone was assigned which didn't knew about my requirement at all and committed he will provide details by 17th morning.

On 17th morning after repeated calls the RM took my requirement and said there is nothing available as per my requirement. So the entire commitment given by your sales representative was false. I had also mentioned it was urgent.

Now I want my refund back as the entire commitment was false, otherwise I have to put a case in consumer forum.

I had short listed the property and had discussion with your relationship manager Mr. Habib Shaik. As he was on duty off on 14.09.2021 he has informed that Mr. Shrujan Das would show around the property and asked to visit Prestige Royale Gardens around 11.00 am.

The undersigned waited for almost 3 hrs in the area and number of calls were made to Mr. Shrujan but the call was never answered.

Later on in the evening it was known that the property was shown to some other person and the deal was finalised.

This service deficiency on the part of your agency has cost me dearly in my taking leave and travel all the way from Kolar and back.

As there is service deficiency and also misleading the customer to end up with incurring loss, you are requested to take appropriate action on the concerned field relationship manager and refund the package amount for which I have paid for.

After repair its still leaking. Fix it or i will file a case in consumer complaint

Agreements area in nobroker is terrible team of suckers atleast whom I dealt with, who says multiple lies including how long it takes to complete a task, it took 3 times the agreed timeframe (refer to below email thread) to get the agreement done. so far whom I dealt with, full of liars who work in this organisation I don't mean everyone. Even to complete the task 3 times delay, I had to email them literally remind them almost daily.. and everytime different person responds, pretty much no accountability by anyone...

TERRIBLE EXPERIENCE dealing with...

by the way, if you want to lookup my communication with nobroker, lookup below emails:

----- Forwarded message -----
From: Ratna K
To: mhd.[protected]@nobroker.in
Cc: Shahnaz A ; NoBroker Agreements ; [protected]@nobroker.in ; Nobroker: Rental Agreement ; barun.[protected]@nobroker.in ; [protected]@nobroker.in ; prakash.[protected]@nobroker.in ; K. MD Zubair ; amit.[protected]@nobroker.in ; shanver.[protected]@nobroker.in ; Avil Crasta ; Nasrin Taj ; NoBroker ; NoBroker ; abil.[protected]@nobroker.in
Sent: Monday, 13 September 2021, 10:52:37 pm AEST
Subject: Re: Rental Agreement

Hi Mr Mohammed Furqan,

May I know why you reply to my email seperately instead of replying on this thread?

Coming to your points, before agreeing and paying you guys, haven't I given you all these details like address of my father(PoA), what language they speak, how soon I need, date when tenet is occupying the place, etc etc... you just sending this below email as if you don;t know and just found a surprise...

- I gave the address to you atleast month ago, as you guys did the PoA
- I have clearly told that my parents speak only Telugu, then why didn;t you guys raise this earlier if you have consern, again this I told weeks ago
- Do you want me to believe your bull [censored] off 150 km??? nobroker told me before signing up that you guys are in Tenali which is 35 km away... again it is not my issue, you should have sorted out before committing to me 1 week time and receive the payment

so far paid you all 17000 rs so far, but due to delays... do you know how much money I lost and continue loosing, and do you know how much of my time wasted as I have to follow you up every other day... TERRIBLE...

MY TENENT NEEDS TO MOVE IN TOMORROW, NEED MY AGREEMENT

Thanks and Regards,

Ratna

On Monday, 13 September 2021, 03:38:00 pm AEST, NoBroker Agreements wrote:

Hi Ratnakar,
Sir as we know the POA doesn't know English or Hindi so the biometric has been delayed.
And the Address which you have shared with us we dont have the service to that part, but we can courier the device to that place and complete the biometric process but as the Landlord is having an issue with the English and Hindi language hence this thing will nor work.
So the second option is we will send someone directly to the place of your POA to do the biometric, as the place is around 150km away from here so there will be delay in booking the appointment with the POA.
We highly appriciate your patience sir.

Thanking You
Rental Agreement,
Mohammed Furqan
NoBroker

Thanks and Regards,

Ratna

On Monday, 13 September 2021, 09:48:42 am AEST, Ratna K wrote:

Hi,
Any update, is our agreement finishing by tomorrow?
It is urgent bcos tenent needs to move in and Rental Agreement work including registration has to complete prior to this, based on your promises we agreed on this date.
Need confirmation asap

Ratna

On Fri, 10 Sep 2021 at 11:22 pm, Mhd Sariq
wrote:
Hi Ratna,

We apologize for the inconvenience caused to you.

It was unfortunate that the Maharashtra Government website server was down from the last few days due to which the biometric execution could not happen for your rental agreement. However, we had the discussion with the backend team to complete the pending formalities on top priority to get the rental agreement registered at the earliest.

We appreciate your cooperation.

[protected]-----
Thanks & Regards,
Mhd Sariq
Rental Agreement Team
image.png

On Thu, Sep 9, 2021 at 4:47 AM 'Ratna K' via Agreements Escalation wrote:
Hold on, tenent has to occupy property 14th Sep, which means all agreement work must complete, it is drop dead date, and this is the date nobroker confirmed when they arranged tenent for me on 27th Aug, And nobroker promised that agreement is a 1 week process and will be done by 5th Sep Sunday,

Now as per below you may not complete agreement even by 14th Sep, IT IS NOT AT ALL ACCEPTABLE..

Started with nobroker, just bcos I was told it is a 1 week process to complete agreement, and now as you can see you already took 2 weeks, and projecting that it may take another week, even then I'm not sure you would stick to your word based on the progress so far..

My observation you keep changing the people who communicate with me rather than one of you taking the accountability and doing your job within the committed time... UTTERLY disappointed

Ratna

On Wed, 8 Sep 2021 at 11:50 pm, Shahnaz A
wrote:
Hello Ratna,

Thank you for approving the draft. The biometric team will get in touch with you as soon as possible to fix the appointment. Once the biometric is done then it will take 3-4 working days to get the final Rental Agreement.

For further query feel free to contact us. We will be more than happy to assist you

Regards,
Shahnaz
Rental Agreement Team

On Wed, Sep 8, 2021 at 6:40 PM 'Ratna K' via Agreements Escalation wrote:
Hi,
Any update on the agreement? may I know when biometric will be taken?

Last night someone sent the attached draft of agreement to my father's whatsapp, I am ok with the content, but still want to know when I can get the final document done, because tenent is requesting for key to do some puja... and want to get the final agreement in place today.
Thanks and Regards,

Ratna

On Tuesday, 7 September 2021, 04:12:01 am AEST, NoBroker Agreements wrote:

Hi Ratna K,

By tomorrow you will receive the Draft sir.

--
Rental Agreement, NoBroker
On Mon, 6 Sep at 2:14 PM, Ratna K wrote:
Hi,
When can I expect the updated agreement with below corrections?
Thanks and Regards,
Ratna

On Monday, 6 September 2021, 01:21:14 am AEST, Ratna K wrote:

Hi,
Here are few corrections, please share the updated copy once these updates are made.

- Rent amount is 15, 500/- per month, attached my message conformation with RM & FRM from nobroker
- Commencement date is 15th Sept 2021
- Agreement period is 33 months
- Schedule II : include 2 Cupboards furniture

Please make sure to get the goahead approval from Tenent as well.
Thanks and Regards,
Ratna

On Sunday, 5 September 2021, 11:30:54 pm AEST, NoBroker Agreements wrote:

Hi ​Sir,
​
please find the attach file of sample draft.
​

we have assigned you the relationship manager name called syed mansoor who will be assisting to complete the further process.

+syedmansoor over to you.
​
​
​
​
​
--
Rental Agreement, NoBroker
Md Abrar
On Sun, 5 Sep at 6:34 PM, manisha wagh wrote:
Hi,

Documents attached as discussed.

Manisha Wagh
Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "NoBroker Agreements"
To: "[protected]@yahoo.co.uk"
Cc: "sagar.[protected]@nobroker.in", "[protected]@nobroker.in", "[protected]@nobroker.in", "barun.[protected]@nobroker.in", "prakash.[protected]@nobroker.in", "abil.[protected]@nobroker.in", "amit.[protected]@nobroker.in", "shanver.[protected]@nobroker.in"
Sent: Sun, Sep 5, 2021 at 17:53
Subject: Re: Rental Agreement
​Hello Sir,
​
By EOD the draft will get shared.
​

--
Rental Agreement, NoBroker
Md Abrar
8738270:244769

Agreements area in nobroker is terrible team of suckers, who says multiple lies including how long it takes to complete a task, it took 3 times the agreed timeframe to get the agreement done. Full of cheaters, and liars who work in this organisation so far whom I dealt with. Even to complete the task 3 times delay, I had to email them literally remind them.. and everytime different person responds, pretty much no accountability by anyone...

TERRIBLE EXPERIENCE dealing with...

I have taken moneyback plan from nobroker to sell 1BHK flat. They showed rosy pictures that there are so many customers in my area who is looking for property like the one I have. Hence, convinced bought this plan.

In last 90 days not even a single customer visit happened. I was able to find at least 5 customer visit from other sites(free of cost and discussion in progress)in 90 days but NOBROKER couldnt even manage to find a single customer visit that shows lack of commitment, ill intent and cheating I would say.

They have to refund entire 20k to me instead of partial refund as this is seem to be complete fraud case to me. They didnt do anything in fact.

I lost 35 k rent in this period by trusting them.

Recently I contacted them for the Rental Agreement document and before doing the payment they said they will assign a relationship manager once payment is done. So I made a payment for that No one is called me after, I only logged in into the portal I filled the details for rental agreement finally they generated some predefined paragraphs and downloaded softcopy. In that soft copy I didn’t see my extra points which I added part of filling the data. Next day got a call from nobroker (he claimed he’s the rm) and asked him to change some data then he simply refused to do it as they don’t have the permissions to change the content he sent word document to my email and asked me to add/change. Finally I did some changes and sent them the both converted pdf and word documents and asked them to don’t change anything in that because I did proper alignment. They didn’t listened and they made alignment changes again and printed it on notary and sent me a soft copy. Okay, I did not asked them about my alignments. Here started the main issue, as they are not tied up with better courier companies they sent it through Indian Speed Post.
It’s been more than 10 days now I’m still waiting for my hard copy of rental agreement.
Definitely I don’t recommend NoBroker as there is not proper follow ups from their side. Especially at least until they change their courier partner don’t use their services.
I decided I’m not going to take any service from NoBroker in future.
Thanks for reading my review.

Nobroker Custo.mer Ca.re Num.ber -9339:-:555-:-291.??

I have not done any translation from NOBROKER Webwite but my sbi credit card ended digits 4458 debited by Rs.24240/- Dt. 07.09.2021 at 11.55PM(APPROX) and RS.23230/- Dt.08.09.2021 AT 12.05AM (APPROX). so these transactions are fraud.i request you to please reverse total debited amount of Rs.47470/- immediately.
Thanks
NAME OF SBI CARD HOLDER - RAVIKANT SHARMA
CONTACT NUMBER - [protected] AND [protected]
EMAIL ID - rahulsharma.[protected]@gmail.com