NoBroker Complaints & Reviews

Hello Team,

I purchased MoneyBack Plan of Rs. 7, 688 including 18% GST on 9 May 2021 for renting out my property in Wagholi, Pune through NoBroker. NoBroker was unable to find any tenant until end of June 2021 and then I found tenant through local person in Wagholi in July 1st week.

During the course of the active subscription, My relationship manager (Shaib Ashraf) had informed me that he is unable to get tenant for my property (Not a single tenant visited during first 33 days) so requested me to lower the rent and deposit amount. I had agreed for same since already more than month time was gone and I was losing on rent with each passing month.

After few days I found a tenant through local person for same lowered rent of Rs 13000 and deposit Rs 40000. He asked me to provide registered rent agreement for the refund process which I shared with him on 14th July 2021. After that he asked me for Aadhar and passport for myself as well as my father (didn't get any valid reason when questioned why they need my father's passport or Aadhar card) which I shared with him on 15th July 2021.

He did not mention me about any terms and conditions in regards that I should provide a rental agreement with a date after 7 days the changes to rent were made. Now, I am being told that I would not be getting my refund as I gave the rent agreement within 7 days.

I am escalating this issue because I was not informed prior about these terms and conditions by my relationship manager while updating the rent. My relationship manager also agreed about this thing on an official phone call that he was also not aware about these terms and conditions and he got this information from his seniors.

Further, the issue was looked into by relationship managers senior (Sanjay). He mentioned the same reason to me and rejected my refund process. I asked him to share this reason on an email with me but he did not share an email with the actual reason. One can share a email and co-operate with a reason if it is allowed by NoBroker to share.
Please find the attached screenshot of terms and conditions for this plan from the NoBroker email. In which I cannot see any terms and condition mentioned for 7 days policy.

It’s disappointing that one cannot get a reason on an email to back the issue as I don’t have the call recordings with me to show what was said on all the calls (I received/I called) to my relationship manager and his senior.

I would request consumer complaints team to look into the issue and help in processing my refund.

Regards,
Shreyas

Hi,
I visited a flat in Bavdhan, Pune under the supervision of noBroker Agent Atish. I booked the flat by paying the token amount to Atish (5000/-) that day itself i.e., 11th July. After some time, we found an issue with the flat and decided to back out and requested Atish for a refund.
The Agent (Atish) told us that we will get the refund within 7 working days. It has been almost 8 days and we are not receiving any update or any mail confirmation ( other than verbal ) from Atish.
This is very unprofessional from noBroker's end. I am not sure whom I should raise the concern with because the only person I know is the noBroker Agent Mr.Atish and he is not responding.

Request noBroker team to please resolve my issue asap.

Thanks,
Parth Kar
[protected]

Its really sad to report that i am very disappointed with the service by No broker for rental agreement.
i have paid total amount of RS. 3589 + Rs.720 (including Police verification) on 14th of June 2021 for my Pune Flat rent agreement.
However, tenant backed out and i requested shivangi from No broker to cancel the agreement draft and refund my money.
Since biometric were not provided, she told me that amount will get refunded with some deduction of nominal charges, i agreed to it.

Same time, i asked her that i want to renew rental agreement of my Mumbai flat and once i get the refund of cancelled rental agreement of Pune Flat from no broker, i will initiate the process of renewal of Mumbai flat rental agreement.

she confirmed to me that she has initiated the refund process and i will get a mail confirming this and also appointed Mr. Shakti singh for rent agreement renewal for Mumbai flat.

Since i didn't get any refund email, i started following up with her but after continuous calls to nobroker centralised number, she has not responded.

Mr. Shakti singh called me one day and told me that Shivangi has made some error in initiating refund and hence he is now looking into it and refund will get initiated.
since last 10-12 days i have been coordinating with him but still no success on the confirmation email regarding refund.

Worst part is when i call the centralised number, they ask me about the issue and when i request them that i want to speak to shakti singh, they say he will call you in 30-60 mins but he never calls.
i have tried this so many times since last 4-5 days but never received any response from him.

since today morning i have tried 3-4 times, once i received call from nobroker but i was in a meeting so couldn't pick it up. Later again, called no broker twice saying please ask shakti singh to call me but again i get false assurance that he will call in 30-60 mins but again no calls from him.

Now i am literally fed up with this whole process and totally disappointed with the nobroker service. Hence, i am escalating this issue to higher management.
I request you to kindly look into this issue and refund my money .

For your reference, i am sharing my registered mobile number: [protected]

please look into this issue asap.

Regards,
Ashwani Thakur

Hello,

I'm planning to sell my house so I was searching online. Later I got a call from NoBroker.com stating if you pay 8848 including CGST & SGST my house will be on top listing and get It sold within 90 days. But when I checked my post now it's somewhere in 20th to 30th place whereas only for 3 days at the initial of payment my ad was in top listing.

I'm not getting any leads or responsibility from no Broker....

I took the rental agreement plan where i opted for personal assistance which clearly mention that I dont have to fill any form, my relationship manager will do it for me.
My rm was appointed Ahmed Ali.
But i haven't got any personal assistance from him.I had filled the forms myself and asked him to share draft to verify.And sometimes when i only call him and his voice was not not audible i even asked him to call back but I rarely got call back from him.So i had to ask customer care to share draft to correct any thing and this happened multiple times.He has not filled the forms for me which he should have done as this is what personal assistance mean.
And i submitted the draft myself.
I have been raising this complaint since last 3 days but no resolution has been given.
Hence i request you to refund 1000 rs which i Paid for personal assistance as i wasn't delivered any and this has irritated me and wasted my time.

Very unprofessional, after payment done, shifting for movers and packers, I am calling everyday for invoice, it’s been 10 days.
Given us false information, for each and every thing you have to call them there is not proper management, before booking they told RM will be available whenever we need help which is also false information.
Once you paid them, it would be your responsibility for everything not there, it’s like a mental torture.
Don’t take or book any service with them.
Not recommended at all.

I have enrolled Nobroker.com online services to rent out my flat at Bangalore. First time I paid Rs 6000 plus to no broker company and they refunded the same after failing to find a tenant even after couple of extensions ( about 3-4 months).

After few days, sales team of Nobroker. Com contacted me and offered services promising that this time they will find a tenant for sure. They had offered me a package of 11K+ with an exclusive...

Extremely bad customer care. fraud company. till you buy any plan, they behave like angels. once u pay, they are real crooks. So only use their free services. Dont make a mistake to pay them.

This complaint is regarding the Unauthorised transactions that took place using my credit card today 6th July through NOBROKER RENTPAYMENT.

I haven't authorised the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was not in my possession. I notified the bank immediately when I noticed the transaction mail/message.

Kindly help me in this.

I have purchased the Seller Super Money Back Plan of Rs.24, 779 including GST on 26th June 2021. Under this plan, i was supposed to get 1 RM and 1 Field Manager (FM) who would be allocated to do photoshoot for my property and FRM will show the property to buyers on my behalf.

So far, only old photos of my properties taken 12 months earlier have been uploaded by NoBroker.

Both RM and FRM are consistently uncontactable....

Hello,

I am Upinder Singh, have not received the rent payment which is done on 8 July 2021 at sharp 9.01 PM. When tenant (Mamta Devi) paying the rent then they asking for the rent agreement to upload. We are submit the rent agreement and email also on [protected]@nobroker.in, Till now nobody will guide me or refunded my amount on both account. My NRP Number is 7823243. When I am calling their executive they told me settled with 24 hrs, then 48 hrs but result is zero. No wording are from their side and no will call him to delay the reason

I had availed premium service from nobroker to find tenant, as per their terms and conditions if owner find tenants of their own thru other sources, nobroker will refund the claim. After I found tenant of my own, they are backing out and giving different reasons that refund will be made.
One of the worst experience people to deal with. The company only motto is "Take money with intention of not refund"

Hi ashok,
You have successfully initiated your August rent payment(NMP[protected] of INR 7000.00 (processing fees of INR 70.00 charged extra). We will deposit the money to beneficiary's bank account by 08-Jul (Thu) 06:48 PM and notify you once it is credited. Click http://nobr.kr/sv/YPvPv to get help.
NoBroker Pay this not credit account emergency please kindly check and process urgent please

I have opted this service from nobroker and payed Rs 6400 for tenant search
I am really disappointed with the service as not even a single tenant visited the property.
I got a call saying that you service is ended and we cannot support you further

I want my refund back if you cannot find the tenant for Renting out the property

This is to express that I am completely disappointed, pained with refund policy of NoBorker. I had paid 7500 odd RS for money back plan offered by no broker.
within 2 days of start of my plan, my old lead from HOSUING confirmed occupying my house. So, I requested RM to initiate my Refund.
As my lead is also having a plan in NoBroker, they presume Noborker facilitated this relation and claiming that lead is closed by NB. I had a talk with Unit head and Floor head with no use.

But I've all proofs, even before starting my account in NoBroker I knew my lead and we both are in discussion and confirmation got delayed because of Covid Lock down. Unfortunately both tenant owner having accounts in NoBoker doesn't mean that this is NB closure.
I and my tenant both are having proofs that communication is established by Housing.

I had booked no broker movers n packers for my 1bhk house luggage transfer from chennai to Hyderabad on 30th June. Until today I haven't received my luggage and also the team is highly irresponsible in providing me an update. It's their responsibility to follow up with their partner Supreme Movers n Packers, but I have been following up with them and even they have been giving me all false replies. Everyday they say the vehicle is dispatched, but when I ask about the status they say it's still in Chennai.
I have no idea where is my luggage now. I'm extremely fed up of following up with them everyday. Believing their words that I will have my luggage delivered maximum by 4th july I booked my flight ticket to hyderabad on 2nd. But until today I am living without any of my household items and it is really difficult for me now.
I have phone numbers of some 6-7 members who give me different update everyday and nothing is true. Worst ever experience with nobroker and supreme movers and packers.

My vehicle consignment number is 323

Hello Team,

I had availed MoneyBack Plan of Rs. 7, 688 including 18% GST for my commercial property from NoBroker. The property was rented out through my friends circle.

My relationship manager (madhusmita.[protected]@nobroker.in) had informed me that you can change the lower and higher range of the rent any time when it’s active.

So, After some days I informed her that I will be getting a tenant from my friends circle and I would like to update my lower rent range from Rs. 9000 to Rs. 8000. The property got rented out in couple of days after my relationship manager updated the rent to Rs. 8000. She asked me to provide rent aggrement for the refund process.

She did not mention me about any terms and conditions in regards that I should provide a rental agreement with a date after 7 days the changes to rent were made.

Now, I am being told that I would not be getting my refund as I gave the rent agreement within 7 days.

I am escalating this issue because I was not informed prior about these terms and conditions by my relationship manager while updating the rent. My relationship manager also agreed about this thing on an official phone call that she was also not aware about these terms and conditions and she got this information from her seniors.

Further, the issue was looked into by relationship managers senior (bebe.[protected]@nobroker.in). She mentioned the same reason to me and rejected my refund process. I asked her to share this reason on an email with me but she did not share a email with the actual reason. She just mentioned “As discussed, your refund has been denied”. One can share a email and co-operate with a reason if it is allowed by NoBroker to share.
Please find the attached screenshot of terms and conditions for this plan from the NoBroker application. In which I cannot see any terms and condition mentioned for 7 days policy.

I was not co-operated by both my relationship manager and her senior properly . I tried calling them several times, but hardly received a call back from them on the status. It’s disappointing that one cannot get a reason on an email to back the issue as I don’t have the call recordings with me to show what was said on all the calls (I received/I called) to my relationship manager and her senior.

I would request consumer complaints team to look into the issue and help in processing my refund.

Regards,
Sagar Dhengle
Contact: [protected]

I lodged a free listing ad on nobroker to rent my apartment. After few days I started receiving calls to upgrade ad to a paid ad for better response and dedicated RM. Since last 2 and half weeks only 2 fake leads were forwarded to me. Obviously nobroker has zero ability to find prospective tenants especially in Gurgaon. I have requested for refund of my 6500 but they ignore. I would request nobroker through this forum to refund my money immediately.

Hi Team,

This is to let you know that even after more than 2 weeks of cancelling the order for Packers and Movers, Nobroker is not willing to refund my money. Whenever, I call helpdesk, I am being told you will soon get the refund.
I could sense of some fraud

My order number is HSPM -2024596

Kindly help resolve the issue

Regards,
Gaura

I had very bad experience with Nobroker team i availed their premium service with intention if they don't provide full refund will be provided. I paid upfront fee of 6000 and when asked for refund for not availing their service. They didn't revert back and on top has informed they had take token from tenant without my knowledge