Hi Team.
We used your No Broker site for rent payment initiated from my end on 2nd Feb 2021 Tuesday for Rs. 49, 995/- used my Yes bank credit card (xxxx xxxx xxxx 6735) and I get the notification from ‘No Broker’ the payment rejection (Payment failed) but amount debited from my card ‘(As per your terms amount already debited from your account, it will credit to your bank account within 5-7 business days) and till now not yet credited in my card account.
For the same and I raise the request to my credited card ‘Yes Bank’ and bank side clearly confirmed amount already credited to Merchant account and I get the transaction ID details from bank as below:
Transaction ARN : 5105171033000108592680
Merchant Bank: Axis bank
Date: 02/02/2021
Amount : Rs. 49, 995/-
Could you please check this amount received from your account as mentioned as above your Axis bank account. If amount will be credit your account and could you please refund to my card account.
-Attached the email confirmation from Yes bank and transaction reference details.
- Attached owner bank statement from February to till date .
Could you please check and response the email immediately, otherwise we raise the legal dispute for transaction to find the amount in respective merchant.
Kindly note - if you not response we have raise consumer court and we have following many month but your team not response in my mail.
and i have document is there
Regards, please refresh your transaction details then response in my mail, i[censored] need documents plz sent me i have attached mail documents.
Regards
Ali K
[protected]
[protected]
Aug 12, 2021
Complaint marked as Resolved
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2021
NoBroker Customer Care's response Hi Ali, we would like to inform you that its a failure transaction and we have not received payment against this order id[protected]. In case any deduction from your account it will be reversed and you can check with the respective bank. Please let us know if there is anything else we can assist you with.