[Resolved]  Nokia — Faulty New Handset Asha 503

Hi,

Sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details:

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject .

Do include the complaint link in order to speed up the process.

Regards,
Nokia India Team

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Eshvender Singh [protected]@gmail.com
4:13 PM (0 minutes ago)


Dear Nokia Team,

Please find below following details

1. Your Contact Number - [protected], [protected]
2. Location - Dwarka, New Delhi 110077
3. Device IMEI number -[protected]
4. Link to your complaint
We bought Nokia phone Asha 503 on 08 March 2014, within week we identified that one of application Music store is not working we submitted our phone to Nokia Care in Dwarka sector 12. It took one week for them to take call that there was a problem in handset and as per them they will replace the handset from company. Finally on 05 April we received our mobile phone. Same night we found that mobile is not taking charging and it shows message that charger invalid. We again took phone to Nokia Care in Dwarka sector 12 and as per feedback there in problem in the phone and they have send it back to the company. Since then we have not received any communication and we are facing a problem commentating with family member and friends worst part is attitude of Nokia care staff who were least bother to update us on the status of phone. Also it defeated a purpose of buying new phone as it was only used by us for period of 05 to 06 days. In regards to above matter we request your support in getting justice and value for our money.

5. Job sheet Number - 4426
6. Care Centre location - Nokia care - S-2 and 3, 2nd Floor Manish Metro Plaza1, Plot Not 01 Sector 12 Pocket 05 Dwarka New Delhi - 110075
7. Is the device with Nokia Care Centre - Yes

Dear Nokia Team

Very sorry to say no reply or communication received on our complaint as of now.

We need our money back.

I am afraid to say very poor customer service.

Regard
Eshvender Singh