Nokia India Complaints & Reviews

My name is majid I own a mobile shop named Darpan Mobiles, Sangareddy, Medak District, Telangana. 502001. Distributor here is cheating in many ways and also he is not supplying stock ontime… please do the necessary…. Every shop here has a same complain. PLease consider this and kindly contact me. I wish to escalate this as high as possible as it is contributing loss in sale for nokia which can be stopped in a timely manner. Thanks and Regards Majid [protected]

I bought Nokia XL Dual SIM, IMEI no. [protected] from MOBILE PLAZA, Link Road Jaigaon, Jalpaiguri - 736182, an authorised dealer of Nokia mobiles on 25.06.2014. It has just been a week after the purchase of the same. The LCD of the phone is blurred and I cant see the objects on my phone clearly. As soon as I encountered the problem, I immediately went to the Dealer but the Dealer said they cant do anything and told me to go to Nokia Center. I managed to get to a nearby Nokia Center. I showed him my phone and explained him the problems. He said to keep the phone at the Center and collect it after 15 days. In this regard, I would like to seek suggestion on whether it is vital for me to hand over my phone to the center and will the center give me the assurance that the same problem will not occur in future? Personally, I would like to request your goodself for the replacement of the same. Seeking for your prompt response. Thank you.

I am using Nokia Lumia 920. Recetly, Vibration was not working so I visited Nokia Service Center. They asked me to submit my phone for 10-12 days. Today, I got it back and now Mic has stopped working. Again they submitted it for 10 days! My phone is under warranty and I need replacement. Nokia Centere where I submitted my phone is: "Service & Communication[213_433527]" of "A-180, Sukhdev Nagar Market, Kotla Mubarakpur, Opp. Defence Colony, New Delhi-110003". Phone Model: Nokia Lumia 920. IMEI No.: [protected]

Dear all, I have purchased a NOKIA LUMIA 620 ( IMEI:[protected]) Phone from Nokia store. My pones touch pad is working automatically and I have got touch pad changed just a month ago before some 3-4 months ago. Water had gone inside my phone and i am not satisfied by the customer care cause after that the camera quality is not good.From the time of purchase of phone within the month all the side keys had to be changed. I would really appreciate if I get all problems solved or replacement of my model and I am ready to compensate for the time o[censored]sage of the phone.

I have bought a Nokia XL DUAL SIM BLACK COLOUR SERIAL NO.[protected] mobile on dated 27.05.2014 from Anmol Watches & Electronics (P) Ltd.Sector 22 -B Chandigarh vide bill No.AWN -5757. From the day one there is problem of disturbance of voice in all incoming and outgoing calls. Then I went to your Nokia care Centre SCO No.2473-74 2nd floor sector 22-C Chandigarh and reported the matter to them within a week time. They checked the phone casually and did nothing by saying that It was O.K. But said problem has been repeating again and again and one more problem of hanging arised during the ongoing call. Then I again went to your above said Nokia Care Centre and they collected my phone and My Job sheet Number is[protected]/140701/035 dated 01.07.2014. Sir Kindly replace my phone .I don`t want to use repaired phone.

Got lcd replaced from auth dealer on 22/2/14 it started giving problems & i gota new replacement again on 28/4/14. Now again the lcd is showing somemew white parellel lines on the lower side of display. The auth dealer intimated that the lcd has to be replaced.Why the lcd is giving such frequent problem.

Thanks
Manpreet singh
Bindra.[protected]@gmil.Com

My lumia 720 is about 9 months old, during this period I have visited 3 times Nokia care Bhubaneswar for the same problem. Yesterday on 30.6.2014 my phone my software was updated but again today during incomming call the touch screen is not responding most of the time. The service engineer told me that the it has been upgraded to Amber black, but still the same problem is persisting. The IMEI no is [protected]. Please look into the matter to resolve the problem at the earliest. Debananda Bhanja, Jt. Director of Fisheries (Inland) Directorate of Fisheries, Jobra, Cuttack, Odisha Mob: [protected], [protected] Mail: [protected]@yahoo.com

sir,
I purchased a Nokia lumia 630 through online on 17/06/2014 from fikpcart. The phone performed well but Nokia provide an offer with lumia 630 that, If purchase Nokia 630 before 31 July, you will get a head phone on half prise through for send an sms from your phone that "nokia630 IMEI no". I sent that message more than 4 times but can't any replay from Nokia.then I talked to customer care officer i told my problem. then give a complaint no to me that is 1-[protected]. and my IMEI no is [protected]. please take action for my problem.

I have purchased Nokia Lumia 630 on 28/06/2014. on Nokia website one offer is given that I will get a headphone of 50% discount. After purchasing I have sent the message Lumia 630 followed by IEMI no. but didn't gor the code for the discount. Now I am filling that Nokia is making fool to the peoples by using fake offers idea. kindly make some arrangement so that I can avail my discount on the product offer. Thanks.

my phone got complaint i was in bangalore i showed it in nokia care there first they said it is battery problem so i bought a new battery from there bt next day the same problem come with the new battery then they say they need to send it to the factory bt it will take about 10 days n ill be leaving bangalore in 5 days so after i reached my native kochi i showed it here and that time they say water is there bt there is no change of that that tym they say it will proably sweat there is some salt content near ic chip and the warranty got void and it will cost me 3000 rs to correct it first of all it is only a 4 month old phone and im only from a middle income family its very tough for me to pay this much for correcting my new phone i always prefer nokia now this have been became a great disapointment for me can u please help in rectifying this problem

Hello, I'm Ali Khan from Faridabad. I had purchased Nokia515 on 13/03/2014.After one month of purchased, My problem had started. I went to Nokia service center many times but their service members excused me every time. They are not able to resolve my problems.Even, they charged me with in warranty period.They behaved very badly. Their service are very worst.I'm very irritating now. I hope you will resolve my problem as soon as possible. Regards Ali khan [protected]

dear sir/madami purchased lumia 525 in april. and by now i have given for repair to service centre twice. once they reloaded the software ie on 17th may and second time i gave them on 31 may and it was sent to delhi and which i got back on 17th june.. even now porblem not solved, instead changed, now phone heats up when bluetooth is used and also when internet is used for 5 mins... kindly do the needful

Hi All,

I am writing to express my frustrations with a recent experience I had at Nokia care service centre.
I have purchased Nokia Lumia 720 from Pune before 6 months.The performance of mobile for first 2 month was very good gradually it starts degrading. Suddenly on one day my phone is dead.Hence i have submitted my mobile in Nokia Care Center (Akshay Care centre, F.C Road, Pune) on 01.06.2014. They said to collect mobile after one week.After 1 week I called nokia customer care asking them about the status of my phone, they said its a hardware issue and some part is damaged and they have placed order against nokia and it will take another 2-3 days for repairing.My question is how the part is damaged without any physical harm.If this the case then either nokia has sold me faulty mobile or that person is giving me the false information.
After 5 days I again called them, they said that the part is still not received.The thing is they are not calling me back even at once updating about the status of my mobile. Everytime I have to call them asking about the status. I tried them more than 5 times but no one is giving me the correct response. They are not even knowing the status of my mobile.
After 1 week I again called them they said you phone is repaired but it is under quality check and you can pick your phone next day.Next day I visited nokia care and there I come to know that my phone is not ready. When i enquired about my phone they said it is under quality check only and i can pick my phone on monday.On Monday(23 June) I again visited nokia care I was told that my mobile is not ready and it is under quality check.Then I called one of the executive of nokia care he said you can pick your phone tomorrow i.e on Tuesday(24 June).On tuesday i received my phone but it was not functioning properly i.e side volume key was not working, images are not getting saved, not able to connet bluetooth, poor performance.I don't know what kind of quality checks they have performed and now my mobile is again with nokia care centre. Out of 12 months warranty, one month is already with nokia care service centre.
One more thing I want to address here on submitting the phone they havn’t gave me job sheet they just gave me simply one paper slip mentioning imei number and name. On requesting them yesterday I got the job sheet.
First when I gave my phone for repairing rest of the thing were working fine, but now when they have repaired one thing, the other functionality got damaged, like Bluetooth & volume rocker, camera image not saving, extremely slow.
Very poor, ugly and pathetic support from them, being such a brand name in the market. I have annoyed of them.
I hope you would look into the matter, and make sure such an incident is not repeated. Yourcompany has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Below are the details of my mobile.
Care Centre name: Akshay Care centre, F C road, Pune
Location: Pune
Job sheet number:[protected]/140625/001
IMEI no.: [protected]
Contact number : [protected]
Is the device with Care Centre - Yes

GOD SAVE NOKIA !!!

Thanks-
Sanket

I have purchased Nokia Lumia 520 from online (Amazon.com) before 6 months.Suddenly mobile is not getting on when i tried. Henceforth i have submitted my mobile in Nokia Care Center near Papermills road perambur in chennai on 19.05.2014. They said to collect mobile after they are calling and also said within one you can collect ur mobile. But the thing is they are not calling me back even at once. I tried them more than 10 times but no one is giving good response. They are not even knowing the status of my mobile. After that they gave one head office contact number. They were asked all the details and asked me wait for half an hour. Again they asked details from the starting. There is no service center in nokia like that i got reply from head office. They are not even ready to register my complaint. Very poor and worst support from them. I have annoyed of them. I want to replace a new mobile else i want my mobile as soon as possible.

respected nokia team, i have purchased nokia asha 500 dual sim cell phone around march in this handset i am not getting battery back up at night 10pm battery is full but in morning 8am it is coming to 20% i have shown in vijaya communications but there is no results please take this complaint serious and do justice for customers

Nokia is a very reputed brand. So when my handset had some issues, I decided to go to Nokia Care Center. But to my surprise it's a very poorly managed center. The staff there is so rude and arrogant. (esp. Jyoti and Pooja).
These girls were hardly interested in serving customers and behaved as if they owned the shop.

They were even rude to other customers who had come there. The behaviour of all the employees was hardly professional. After giving my handset on Thursday morning at 10.30 am they committed to give it back on Friday evening. Despite calling on Friday, they said we will let you know the status on Sat. I again called up on Sat, but that man on the phone was rude. I told them to not to repair my phone as they had already wasted a lot of time. I got it back without repairing on Monday morning.

I will never ever buy a Nokia phone and will also discourage people coz of suvh poor and pathetic service.

Regards,
Deepika

Hi, I am using a Nokia Lumia 720 device since last one year . During this time frame, i have faced series of issues with my Lumia device. every two month i had to visit, Nokia center for either the replacement of the repair of one or another part. As of today Almost all the parts in my device is replace and repairt...i.e. Screen and touch panel (twice), mobile body, Micrphone, speaker, Hardware belt for volume and camera control, mother board support belt (connector) .. it feels like i am using a custom assembled device. it was a fortunate event that i had some sense and opted for nokia's extended 1 year warranty scheme other wise to replace or repair this device, it will cost me fortune. as per this routine of replace and repair, i feel like when my warranty will be over. i wont be able to use this device.. it's like my mobile is usable till the time i have the warranty...and my 18k will be down the drain.. I have already submitted my device to nokia care and told them to wait until the time i take fillow up wth Nokia team for replacement but they have repaired my device ( touch panel and screen change) and asking me to collect the device, which i am not ready to do .. i am ready to go to any level to have this device replaced but will not collect it following is the detail : SR# 1-[protected] Job Sheet # :[protected]/140612/011 ( for submitted device) Please help me solve my situation and bugger this big MNC's with their we-dont-care attitude Thanks Dhrmesh Pandav +91 [protected]

Date : 19th June 2014

Subject : Complain against NOKIA
LUMIA 720 not working and NOIKA CARE,
Alambad, Lucknow, India refuse to solve the problem

Dear,

Last month my Mobile Phone NOIKA LUMIA 720
Function Keys all the bottom of handset start disfunctioning

1.
automatically all applications are getting
closed, start screen appears

2.
Start screen then minimizes (similar to the way
if we have pressed and hold the back button),

3.
Start screen then maximizes and after that
'bing' opens up automatically.
In all the above steps, phone also vibrates..

So I visited NOIKA Care, Almabag, Lucknow to
rectify the problem. NOIKA Care person Mr. Tuqueer Ahmad told me that the
Mobile screen is be changed ( My Phone is under one year Warrantee) for which I
have to deposite it for 1 Month. One Month is long time so I inqured that if
they don’t make screen in stock and why they need one month. So he replied that
one month is minimum. Since this time period was long so I refuse to submit and
ask them to inform me when Mobile screen is available. Noika Care person told
me that I request is being registered and will inform. This incident is of 9th
May 2014.

I did not got any call from them so day before
yesterday I call and enquired so they told me to come to their center.

Today morning I met with a small accident in
which my Mobile Screen is slightly damaged. So when I went to NOIKA Care today
so they refuse to take the Mobile Phone. When I asked them that my mobile is
not working properly from last one month and as they registered it, so they
can check. They refuse to check and said that as per companies policy they
cannot help me.

My complain is that I am loyal customer to
NOKIA from last 15 years, but this type of late service, miscommunication,
and bias behavior against customer will not be accepted.

Please if any possible solution can be
provided to my problem or should I set my mind finally against the NOIKA.

NOKIA CARE Details :

Mr. Tuqueer Ahmad :[protected]

Sardari Khera, Kanpur Road, Near Bus Stand,

Alambagh,

Lucknow, Uttar Pradesh 226005


Mobile Detail :

NOKIA LUMIA 720

IMEI No. : [protected]

Date of Purchase : 03rd July 2013


Regards,

PRINCE DWIVEDI

Director

M : [protected]

E.Mail :
[protected]@gmail.com

Hi,

I bought Lumia 720 around 6 months back, after four months touch screen started to respond automatically. It had ghost touches and it became unable to use my mobile. I handed over the phone to the shop branch where i brought my mobile and they sent it to a nokia customer care near satara road, Pune. After 20 days they fixed the touch screen and i got my phone after a long wait.

After getting my mobile i inserted a SIM card in my mobile and the ear speaker did not work and the network signal is very poor. I went to another Nokia customer care in chinchwad, Pune and they found out there is no ear speaker in mobile and they said they cannot help because they didnt service it the first time.

You should understand that i stay around 30 km from these customer care centers and i had to travel so much to check if there is any issue.

Its rather really pathetic they removed the speaker and the phone became worse and not in usable condition after first service.

IMEI is [protected]

Contact is [protected]

I am really fed up with this phone, take necessary action or replace my mobile and I have lost my peace with this incident.

Regards,
Ajith.

I purchased a Nokia Lumia 1520 from Snapdeal. 2 days after using the phone, I inserted an SD card for data transfer and it didn't work with the phone. I tried to format the SD card as per Nokia forums and also tried to reset the phone but to no help.

I took the handset to Nokia Care (Net Dot Solutions, Tilak Nagar, Delhi) and they tried to do a software upgrade but to no help. I submitted the brand new working phone and the Nokia care kept it for 15 days. The only reply I ever got from them was that the set is in the factory with no status update at all.

After 15 days I got response from Nokia care that the Phone is warranty devoid and not covered under warranty any more. There was no specific reason given for the warranty being devoid. When I went to collect the set, it had minor scratches on the screen, which were not there when the set was submitted. The support personnel said that these are very minor and expected to be there. Very Strange!

Also upon using the phone after I got it back from Nokia Care, I found that the front Camera is not working and the phone crashes each time the Camera is opened. Also the Auto-Brightness control (probably due to its sensor) is also not working.

Nokia care has damaged my phone in the 15 days they had it. Who is to be held responsible. And now they say my phone is warranty devoid and I need to pay for any repairs.

PLEASE HELP!