Nokia India Complaints & Reviews

Respected Sir,

I bought a new Nokia E5 in the first week of Dec-10, the day 1 itself it shown charging complaint and some other issues with sms application. Unfortunately i was not about to take the handset to nokia care by that time, contacted call center they asked me to take the handset to Nokia Care center. When I contacted NCC they not agreeing with my complaints as they says its software built lik that only. atlast they ve sent my handset to Delhi for replacment and kept me waiting for two weeks and replaced my handset with another Nokia E5. This time the handset which i received as replacment is also faulty, issues with Network, Mail service Notworking, Poor download speed etc.. Again i went to NCC for a solution they just telling me some non sense things like issues with server not with handset and all... same time i can access my mail in another handsets. I dont know what to do. Please help.


Regards,
Abhinand
[protected]
[protected]

i purchased nokia 5235 with IMEI no. [protected] on 20th of march 2011 and within a period of two months i had to visit nokia care for four times with multiple problems. i wonder whether the mobile belonged to original nokia or not. the head phone stopped functioning, the music player stopped, the set began to hang for hoiurs and now the whole mobile began to warm up while calling, using internet or during charging. at all the times whenever i visited nokia care everytime i was asked that it needed software update and nothing else.
the problem still continues to b there but to visit nokia care is just a wastage of time and nothing else.
Hoping for a favourable and early consideration.
With Regards
Sunil Sharma
Mob. [protected]

Sir I am user of Mobile Nokia 3110c My number is [protected]
When I switch on my mobile it says PIN BLOCKED ENTER PUK CODE which i dont know so I kindly request you to send me puk code for above mentioned number.
With Regards.
Shiva Adlakha

to.mr. manoj wadhawan and nokia india.
This is for reference that how a customer suffers by nokia.
copy of letter or complaint which i was mailed through registered post
.hope you will solve this matter. thanks, i was receive phone on 20-05
2010 but same problem ,again i wl submitted in nokia care with same
job sheet no. given below.Job sheet no.[protected]/110430/25
,dated.30.04.2011 and
[protected]/29,dated. 08.05.2011.pl. replace this defected
handset into new.i was mailing you again and again .pl. revert
a.s.a.p.
To,

Date:[protected]
The Nokia Care ,
Nokia India Pvt Ltd.
SP Infocity, Industrial plot no 243,
Udyog vihar, Phase–I,
Dundhera,Gurgaon,
Haryana-122016 India.

Sub: Handset Nokia E-72 not working properly since purchased,IMEI No:
[protected].

Sir,
I wish to inform that I had purchased handset E-72 nokia vide bill
no. 0010332,dated: 23.03.2010,Rs. 18500/- with two years warranty ,
from Nokia priority dealer {planet infocom} D-154 kamla nagar ,Delhi-
110007.
My problem is the feature of e-mail synchronization option did not
working automatically and the phone used to hang up frequently.
In this regard I want to bring your attention to complaint no:
1-[protected] hs been lodged by me dated:[protected] in nokia customer
care.[protected].
They had tried and changed all the settings one by one every day to
solve these problems ,but did not find any solution. Mr. jai singh
bhati (nokia customer care) is the person whom I had contacted more
than 20 times, he used to say to change the settings ,reset your phone
,format your memory card, upgrade your phone software ,but even these
solution had never solve my problem.
The nokia care (Durga Communication) 126, mall road Kingsway camp
Delhi-110009 is not capable to diagnose the fault, since the mobile
is not providing the features for which I had purchased . All time
they people not rectified issues, but upgrade handset software.
In the above mentioned nokia customer care Mr. jai singh bhati and mr
sunil kumar (superviser) is very much familier to me , they know very
well how many times I had called up in customer care[protected] to
solve these issues. Every time I get a silly answer that please wait
for another two days or five days ,we are going to transfer your case
in R&D team and wait for another five days.
Now I think I would never get rid of these weeds. So may I request
you to kindly replace my handset or refund my money as soon as
possible.
Through this letter I am giving you the time period of 15 days from
the date of this letter to solve this matter.
In the case of your failure upon my above request, I had no other
option left but to register the case to consumer forum.
For your reference I am enclosing the copy of invoice and the itemized
bill of network service provider which shows how many times I had
called up to nokia customer care.
I request you to please take this matter seriously and oblige.

Thanks & regards

Sunil Dhingra
Ph:[protected],[protected]
E-mail: [protected]@airtelmail.in
New complaint id :1-[protected] dated. 23.04.2011.
Job sheet no.[protected]/110430/25 ,dated.30.04.2011 and
[protected]/29,dated. 08.05.2011.
Facing new issues in handset automatic switch off, shows signals full
on screen but caller hear not reachable. When see for sms phone will
hangs up.then remove battery for restart.






cc :Nokia Regional Office ,Nokia India Pvt. Ltd , 1st and 2nd floor
,Tower A, S P infocity ,industrial plot no-243.Udyog vihar , phase
-1Dundahera,gurgaon ,Haryana -122016

To
The Service Manager
NOKIA
India
From
Shafeeq Kalanad
Kasaragod
Kerala
India
Sub:Complaint against NOKIA PRIORITY CENTER ,Kasaragod.

Refe:Job Sheet Number:[protected]/110412/13(M/s. Profit Mobile Zone,Landmark Center,New Bus Stand,Kasaragod,Kerala – India.E-mail: [protected]@yahoo.com),IMEI NO:[protected]


Sir,
I drop my mobile at Nokia Priority Center,Kasaragod for Software change on .Target delivery was 12/04/11.Unfortunately they didn't not change the software and broke the display panel.I am not ready to accept the mobile without correcting it.Please do the needful.Otherwise I will take the legal steps if required.

Thanks and Regards
Shafeeq Kalanad

I have got a message from nokia world fortune program that i have got 500000 in nokia world fortune program.they again mail me that they have deposited my winning amount to the dhl security courier company and they wrote in the email that to get your payment then send email to [protected]@globo.com and after sending email to the above email address i got one another mail from dhl courier company that they have sent their agent to india to deliver me the valid won amount after that the agent call me and said that he is in new delhi international airport and give me one account no. said that deposit Rs9800 for the custom clearence. I want to know that it is fraud company or true.

ATTN: WINNER,

We acknowledge the receipt of your mail regarding your winning prize In NOKIA WORLD FORTUNE International Promo Annual Re-ward 2011 here in England. Your mobile number was selected We said a big congratulation to you,

This message is to bring to your notice that your Five Hundred Thousand Great British Pounds (GBP-500,000.00) has been deposited with DHL Security and Courier Company In Wolverhampton for security, And you are to fill and forward this application below to the Security Company with this

E-mail: [protected]@globomail.com
This is to make your claims totally legal also to enable the bank release the fund and this process will not be acceptable after eight banking days. We urge you to call the director of DHL Security and Courier immediately you received this mail for fast process of your payment,

(Contact: Dr. Wayne Neville)
THE DIRECTOR OPERATIONS AND FINANCE
Website: http://www.etexpress.all.co.uk/home.html
E-mail:
DHL Security And Courier Service
Euro House
Moore Street
Wolverhampton
WV1 2HE
Ph: [protected]
Fax:[protected]

I write to lay claims over my winnings as was announced by the NOKIA annual center. I was made to understand that this fund was deposited in a temporary account at your Bank by the above mentioned Organization.

Below are my Personal Information;

My full name........................................
My Address..........................................
My Mobile Telephone #......................
My Work Telephone #........................
My E-mail address.............................
My Date of birth...................................
Marital Status......................................
Occupation...........................................

Payment Option/Preferred mode of payment:

1. Courier Delivery System of Payment.............................
2. Coming to Uk to pick up your wining prize in person......................................


For option 1. [Courier Delivery of Payment], Provide your full home/office address below;

Receiver Name.........................................
Address................................................... ..
Postal Code..............................................
City..............................................................
State/Province...........................................
Country.....................................................
For option 2. [COMING DOWN TO UK FOR THE CLAIM], Provide your TRAVELING DETAILS


I hope my application will be favorable granted by your reputable office.

Try to call the director of the bank as soon as you have submitted your application with them.

Note: Any unclaimed prize will be returned to the treasury of Nokia Lottery Services. You are advised to keep your winning details strictly to yourself and don't share it with any individual or firm to avoid confiscation of your prize.

Yours Faithfully,
National Lottery.
(A Subsidiary of British-Lottery Services)
Yours in service,
Mr. Freeman Walter

sir,
i had buy a nokia mobile model no. X3-02 , IMEI NO. [protected],PRODUCT CODE 0598416 .,WARRANTY REF NUMBER GLBINY[protected] name of
my son, smile garg,from your registered DEALER(priority dealer) MUSIC PLANET SCF 71-72 SEC. 15 MAIN MARKET FARIDABAD PH. NO. [protected],4004147
after two days of purchasing i found that my mobile display screen was fluctuating and cell phone was restarting repeatidly by itself...again i complained to
dealer and he sent me to nokia care centre ,my job sheet no is[protected]/110521/23 care center assured me that within 4_5 days my mobile will be repaired by them but when they delivered me the mobile....that problem was still existing...after few days again i approached
to NOKIA CARE CENTER, and again they deposited the mobile for 4_5 days and when they delivered me mobile with that problem still existing....upto now i have deposited my cell 5 times in the nokia care centre and till date problem is not sought out
it is quite embarrasing and a harrasement to loyal customer who being aware of availability of other good brands in the market purchased a mobile
of your renowned company , keeping faith in nokia...but i am disappointed that my mobile till date has not been repaired or changed by company, and
neither i was entertained by nokia care centre.
In 2 months of purchase i have not even used it that much your care centre is consuming time to repair it.
i complained in nokia also but i have not found any solution till date.

HAVE NOKIA -C3 01 WHICH HAVE SOME PROBLEM WITH THE EARPHONE SETTING FROM THE VERY FRIST DAY N AN INTRUPTTED OUTGOING VOICE PROBLEM.I HAVE SUBMITTED MY PHONE IN NOKIA CARE TOMORROW BT IS THIS THE WAY TO BEHAVE AND CREATING HURDLES TO THE CUSTOMER. I JUST WANT TO ASK THAT WHETHER THEY ARE NOT RESPONSIBLE TO CHECK THE PIECE BEFORE SENDING THEM TO THE MARKET FOR SALE.DO YOU EVER THINK OF THIS THAT BECAUSE OF YOUR CARELESSNESS WE HAVE TO SUFFER A LOT.I JUST WANT TO ASK YOU ONE MORE QUESTION THAT WHAT IS THE NEED TO BUY FROM A TRUSTED COMPANY AND TO RUSH TO THE NEAREST CARE CENTRE WITH YOUR NEW PHONE. I THINK THAT SERVICES OF NOKIA CARE CENTRE ARE VERY PATHATIC. FIRST DAY THEY GIVE ME TIME OF ONE DAY ONLY WHEN I CALL THEM UP NEXT DAY THEY TOLD THAT PHONE IS OK COME N COLLECT BUT WHEN I REACHED THERE PLACE THEY TOLD THAT PHONE IS NOT OK AND IT WILL TAKE ONE WEEK AS THEY HAVE TO SEND IT TO THE FACTORY. I JUST WANT U ASK IS THIS YOUR SURVICE?U PEOPLE THINK THAT ALL THE PEOPLE HERE ARE STUPID OR THEY DIDN'T HAVE ANY WORK TO DO. IS THIS THE WAY TO BEHAVE WID YOUR CUSTOMERS.THIS IS TOTALLY COMPANY'S FAULT THAT THE NEW PHONE IS NOT WORKING PROPERLY BUT I HAVE TO PAY FOR IT. I M DISSAPOINTED WID UR SERVICE N PRODUCT .I AM NOT ABLE TO UNDERSTAND THAT WHY YOU PEOPLE ARE NOT REPLACING MY NEW PHONE.

Copying string of mail correspondance with Nokia.
Nokia Set C6-00 is a faulty set which has multiple issues with most common issue of hanging.

No response till date...........

[protected][protected]


Hope the case will be handled seriously by one person rather than a different person replying every time…..

Thanks
Regards,
Dhiraj Kapoor

From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Saturday, May 14, 2011 12:56 PM
To: xxx.[protected]@live.com
Subject: RE: RE: WebForm Automated Email - Case ID is 1-[protected] _ refund request


This Nokia Customer Care message is in response to your email request



Hello Dhiraj,

Thank you for contacting Nokia Careline.

We understand that you are not satisfied with the service provision of your device.

We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

We would like to inform you that we have forwarded your case to our relevant department. Kindly be assured that our relevant department would contact you within 48 working hours.

Your case # is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Choudhary

Nokia Careline


-----Original Message-----

From: xxx.[protected]@live.com
Sent: 13/05/2011 10:27:27 AM
To:
Subject: RE: WebForm Automated Email - Case ID is 1-[protected] _ refund request



Dear Nitesh and all other who replied till date….



I have submitted the phone at Nokia care. First of all when I visited the centre they refused to generate new job sheet. They insisted me to sign on old Job sheet dated 23rd Apr. They then asked me to bring the copy of the mail from Nokia careline. I took ½ day leave from my office and now they were not generating the new job sheet. After repeated request they generated the job sheet. I asked them to accept battery and all other accessories but they refused. I have recorded all this conversation I had with the Nokia care and have it with me as proof. I can submit the recording if requested to prove my point.

I also have recorded videos of all the issues I have faced in the phone till date. I will use it in court of law if required.

Let me know when will be the amount refunded.



While I was in Nokia care centre I happened to meet another customer struggling to get repaired the same model I have. She was also complaining of similar problems I am facing. I am sure there are many customers who are suffering from this but most of them might have considered this as a feature and accept it as their fate. Nobody have time to keep shuttling to Nokia care for these problems as mostly after restarting the mobile, it starts working. After few visits to Nokia care you come to know that your warranty has expired. Then you have no choice but to live with it..



This is the story of a common man using faulty Nokia mobiles and example of how the company cheats their customers. There are few standard reasons where in any common man will not even question why is it so. They will say it’s due to virus or Software update or water or some silly reasons where customer cannot prove otherwise.



I would like to inform you that if my money is not refunded then I will be spending all my time and money to fight till the end. As already mentioned previously I will be placing a Banner on rear glass shield of my car mentioning the pain I am undergoing after using Nokia phone. I will not be responsible for negative publicity whatsoever that may arise.

Recently I had a similar case with a car company. Company was kind enough accept my complaints, they took back the brand new car and refunded full amount.

I have already spend enough time explaining my point. Please forward it to higher ups rather than just replying as a normal case.



Hope the issue will be resolved at the earliest and the amount will be refunded soon.



Phone submitted with following details:



Kaustubh Telecon, Shanker Seth Road, Pune -01

Job sheet #[protected]/110513/3

IMEI #: [protected]

Mob #: 9420xxxxx




Thanks



Regards,
Dhiraj Kapoor

From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Thursday, May 12, 2011 9:35 AM
To: xxx.[protected]@live.com
Subject: RE: RE: RE: RE: RE: WebForm Automated Email - Case ID is 1-[protected]



Hello Dhiraj,

Thank you for contacting Nokia Careline.

We understand that you are not satisfied with the services of Nokia Care Centre.

We regret the inconvenience caused to you. We value the importance of information asked and we are here to assist you.

We would like to inform you that as per our previous communication kindly submit your device to Nokia Care Centre. So we can help you in best possible manner. For location of Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/carecenter

Once you submitted your device at nearest Nokia Care Centre then kindly revert with below mentioned information.

1. Nokia Care Centre address and contact number:
2. Jobsheet number:
3. IMEI number:
4. Your alternate contact number:

Your case ID is 1-[protected].

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Nitesh Soni

Nokia Careline

-----Original Message-----

From: xxx.[protected]@live.com
Sent: 11/05/2011 10:06:37 AM
To:
Subject: RE: RE: RE: RE: WebForm Automated Email - Case ID is 1-[protected]

Dear Deepak & all others who responding earlier…..



I have requested for refund and not replacement. I have already mentioned that C-6 do not meet my expectations. I am an Electronics and Communication graduate and understand all technicalities. I am confident that the issue is with phone design and replacement will not resolve my issues. I have been demanding about KBA/Hotfix details but no response from your side.

How many times do I have to repeat my request. Please arrange for refund and let me know where should I visit to close this matter once for all. I don’t want to shuttle to Nokia care anymore. I don’t have time and money. I already mentioned the care centre timings do not suit working professional.



Please arrange to refund my money on priority. Else I will be forced to proceed with further action.

Hoping for prompt response.
Thanks.



Regards,
Dhiraj Kapoor



From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Monday, May 09, 2011 10:33 AM
To: xxx.[protected]@live.com
Subject: RE: RE: RE: RE: WebForm Automated Email - Case ID is 1-[protected]


Nokia

This Nokia Customer Care message is in response to your email request

Hello Dhiraj,

Thank you for contacting Nokia Careline.

We understand that you are not satisfied with the services of Nokia Care Centre.

We regret the inconvenience caused to you. We value the importance of information asked and we are here to assist you.

We would like to inform you that as per our previous communication kindly submit your device to Nokia Care Centre. So we can help you in best possible manner. For location of Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/carecenter

Once you submitted your device at nearest Nokia Care Centre then kindly revert with below mentioned information.

1. Nokia Care Centre address and contact number:
2. Jobsheet number:
3. IMEI number:
4. Your alternate contact number:

Your case ID is 1-[protected].

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Deepak Varandani

Nokia Careline


-----Original Message-----

From: xxx.[protected]@live.com
Sent: 08/05/2011 05:07:38 AM
To:
Subject: RE: RE: RE: WebForm Automated Email - Case ID is 1-[protected]

Dear Naresh & all others who responding earlier…..

Thanks for prompt response. Every time a new person is responding to my mail. I cannot understand how serious you all are in resolving the issue. No one is responding point to point to my questions…



I am not demanding for replacement. I am demanding for refund. I cannot trust that the replaced phone will be working good as I understand the issue is with overall performance. The issue is not related to only one feature. The phone is very slow even while making a simple call. Its frustrating….

The phone is not meeting the basic requirement. I have no trust in Nokia care centre. The service provided is pathetic. Why did they not investigated my complaints in detail when I submitted my phone second time. I even asked them to keep the phone for longer duration and investigate thoroughly. But the phone was returned back in 2 days confirming all is well.



The service centre is 8 KM from my place with timings not convenient to me as I am also working. Why should I keep on shuttling to Nokia care not for my fault. I am mentally and financially harassed. The faulty phone is causing impact in my day to day working.



I once again request to arrange for refund and put an end to my ordeal. I am no more interested in any Nokia product.



If you fail to provide refund I will be forced to approach higher authorities. I will wait for 6 days and if refund is not arranged I will have no option but to protest with a Banner on back of my car mentioning the pathetic performance of Nokia Phone and care centre. I will not be responsible for negative advertisement that will be caused.



Thanks and waiting for prompt response. I have send 2 Faxes to Pune head office till date with no response. No one even have courtesy to call back and check what is the issue.



Regards,
Dhiraj Kapoor



From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Saturday, May 07, 2011 6:20 PM
To: xxx.[protected]@live.com
Subject: RE: RE: RE: WebForm Automated Email - Case ID is 1-[protected]



Nokia

This Nokia Customer Care message is in response to your email request

Hello Dhiraj,

Thank you for contacting Nokia Careline.

We understand that you have concern with your Nokia device and want replacement of the device.

We recognize the importance of this issue and we will be assisting you with your concern.

In order for us to assist you in best possible manner, we require your handset to be present at the Nokia Care Centre. Hence, we request you to submit your handset at the Nokia Care Centre.

We recommend you take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

www.nokia.co.in/carecenters

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

Your case ID is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Naresh Gupta

Nokia Careline

-----Original Message-----

From: xxx.[protected]@live.com
Sent: 06/05/2011 10:14:09 PM
To:
Subject: RE: RE: WebForm Automated Email - Case ID is 1-[protected]

Dear Kapil,



Thanks for updating on actions being taken.





As I have mentioned in my last mail as per your advice I resubmitted my mobile to Nokia care on 30th April vide Job sheet #[protected]/110423/32. I received SMS from Nokia Care on 2nd May informing that mobile is ready for delivery and I can pick up any time. I went to Nokia care on 4th May and got the mobile. The delivery boy informed that now it is repaired and it should be all good. I inquired what was the issue and what action was taken to repair. I was not satisfied with the reply from Nokia care as its very common answer that its flashed with latest software etc …. Or virus removed. I asked for report of testing is any but Nokia care denied the same.



Looking to the nature of issues I am confident that its due to software glitch. Someone need to carefully review the issues and software development team need to resolve it by releasing patches (hotfixes). User should be also made aware of what was the issue and how its resolved. For e.g. any issues arising in operating system is fixed by installing hotfixes. Operating software companies publish all details in for of KBA. Does Nokia follow similar approach….



On 5th May I inserted my SIM and started using cell. After about 2 hrs I tried to access my live mail account. Following is the sequence of events I faced:



1. Cell screen went white. I waited for minutes to see if turns normal. Nothing happened. (refer attachment 01_Hang_Snap.pdf)

2. I then pressed right side key. The screen turned as shown in second snap (refer attachment 02_Hang_Snap.pdf)

3. I tried using the phone but nothing was working. (See attached video 03 Hang_video.zip)

4. I asked my friend to call on my cell. I could see that incoming call is coming but could not receive it. My friend hanged the call but I could see that my cell is still ringing. After all tries I finally had to remove battery of the cell to reset it.

5. Since 5th May till writing this mail I see that call logs keep on vanishing at least 3-4 times a day.

6. Today morning I could see that the signal bar was dancing frequently. Normally at same location it works fine with my other cell.

7. I tried using 3G connection on 6th evening. The phone started getting hot.



Above is my experience from two day usage. Nothing is resolved. I am once again requesting to please refund my hard earned money. I don’t want to keep shuttling to Nokia care without any solution. Its mental as well as financial harassment.



Once again request to please arrange to refund my money.

Thanks and waiting for prompt response.



Regards,
Dhiraj Kapoor




Letter to Nokia Care:

Dated: 30th Apr 2010
Nokia India Pvt Ltd
CDMA,R&D Unit No 123 1&3 Floor,
Building No.2 Sector-1
Mellenium Business Park,
Mahape Navi
Mumbai-400701
Vatika Business Centre
Suite No.6, Level 5, C Wing
Tech Park 1
Airport Road, Yerwada
Pune 411 006
Sub: Refund against Nokia C6-00 having major problems. Device #: [protected]
Dear Customer Care Manager,
Please refer Service Job Sheet #[protected]/110423/32 dated 23rd April.
I purchased Nokia C6 last month from Pune Nokia Dealer. From day one I am having
issues with this set. I bought this high end set to enable me access mails/net on the move
and use latest 3G features. Since I was out town I could not contact Nokia dealer for few
weeks to explain the issues I am facing. I then contacted Nokia dealer, from where I
bought the phone. He advised to visit Nokia care centre to get latest software flashed,
near golibar maidan, Pune.
The care centre is 8 Km from my place. I somehow managed visit Nokia care centre on
23rd Apr. I explained all issues I was facing listed below:
1. Handset hangs almost every day. Sometime cannot switch off. Need to remove
battery to reset.
2. Mail for Exchange does not read mails. Synchronize do not work as it should be. I
cannot rely on this mail client. I have to use my laptop for mail. Failing the very
purpose of the set.
3. Phone hangs most of the time I try to access Mail for Exchange
4. Phone heats up while working on 3G
5. Major issue (safety concern as well): Sometimes when I try to reach my phone for
making call I find that Phone is extremely hot and there is no signal shown on
network. Then I go to Network and change mode from GSM to Dual and back to
GSM the signal gets working. This happens frequently and during this time I am not
reachable as well it’s a safety concern.
6. Almost every day the Phone call log gets lost. Suddenly I see that all call logs
(incoming/Outgoing/Missed are lost. The list is empty.

Visit to Nokia Care (Kaustubh Telecon) was a horrible experience.
1. I was handed over a token at 1:09 PM.
2. It took almost one hour (2:06 PM) to generate Job sheet that too after persuading
a lot. The reason for delay given was power failure. Cannot understand how Nokia
can afford to have a care center without UPS.
3. Care center did not have Air conditioner functioning. All customers were sweating.
The attendant at token machine informed that it’s down since last two days.
4. After the phone was repaired/flashed with latest software the technician asked me
to hand over my copy of job sheet. I demanded that this is my copy and should be
given to me. He denied and then I decided to get it photo copied. I had to again
travel and search for ½ hr for a Photo copier.
Nokia care technician explained that phone is now flashed and should be working fine
resolving all issues. I was happy to hear this that now all issues should be resolved. But I
am sorry to say that none of the above issue got resolved.
I am an engineer (Electronics and communication) by profession, can understand that
these issues cannot be resolved by local Nokia care. There is a serious quality issue in
phone software/hardware. The software had not been subjected to rigorous quality
testing.
Looking to above situation I request you to please arrange to refund my amount as early
as possible. Please instruct the Nokia dealer to refund the amount. I am mentally
harassed each day due to these issues. The very purpose of buying a high end phone is
not served and is even a safety concern. Whole day I keep in checking if phone is getting
hot.
Thanks, waiting for quick response.
Dhiraj Kapoor
xxx.[protected]@live.com

Sir .

I would like to bring in ur kind notice that the nokia service centre in Agra are not issuing invoices in order to evade the payment of VAT and service tax.....

Dear Sir,

I had purchased Nokia Handset (Model Name – C7- ESN/IMEI NUMBER– [protected],)on

08 NOV 2011 from TUDORAIRLINK SYSTEMS meerut.
From the day of purchase, the handset is showing the frequent problem of hangafter calling and dust/dirt inside the screen.. This handset has been sent morethan three times to Nokia service centre

IT GAIN,1st floor bulg N 64 OPP. Tanyaautomobile MEERUT, but the problem still persists. It’s really problematic andvery tiring for me to go to the shop after the regular office work. For myofficial work I have to travel a lot in different parts of India, where mobileis an absolute necessity to keep a track with the clients and also with office.For this problem with my mobile my work is also getting affected. I am using nokia handsets from very long time like N72,N73,N85,but not facing any problem.

Due to repetition of this problem, I request you to kindly change the presenthandset with a new one of the upgrade version for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolvedwithin 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall Icontact next for getting an early solution.
THANKING YOU,
Yours faithfully,

vinay sharma,

H-36, PALLAVPURAM
MEERUT

[protected]

Hi,

This is to bring to your reference about the harresment i am facing from Local Nokia Care Manager (Bright Info Com, Visakhapatnam, Andhra Pradesh, India) in regards to my Nokia N8.

I have bought Nokia N8 handeset in the month of Nov 2010 (IMEI - [protected]). The handset worked all well till March 16th 2011.

On Mar 16th, my handset went dead all of a sudden and did not switch back ON....tried charging but of no use. So submitted my Handset with Nokia care center at my place.

Nokia Care Center:

Bright Info Com,
Opp Sampath Vinayaka Temple,
Asilimetta Jn.,
Visakhapatnam,
Andhra Pradesh - 530018
India

First Instance:

I submitted the handset on Mar 17th 2011 at the above mentioned Nokia Care Point. They said that the set needs to be sent to company to get repaired and would take more than 10 days.

After several follow-ups, i got my handset on Mar 28th (Fully Charged). I took my handset and observed the display was showing purple tint. When asked abt the same at the Nokia Care center , they told me that it is not a issue at all. So i left the place and used the set for a day.

On 30th of March 2011, when i tried to charge the handset, it was not charging..... :( which means the handset is still with the same problem. I went to Nokia Care and inquired about the same.

They asked me submit the handset again, so that they can send it to Nokia Company and get it repaired.

Second Instance:

So, as per the Nokia Care Point people, I submitted it again. The Handset went to certified technicians of Nokia for the second time for the same issue.

After several follow-ups with Local Nokia Care and the Nokia Cust Care, i got my handset on 14th of Apr 2011. Only to see the handset charging with more purple issue.

Again on Apr 26th i had the same problem (Handset not charging). which means the handset is still with the same problem.

Third Instance:

On 26th of April 2011, I went to Nokia Care and inquired about the same.

They asked me submit the handset again, so that they can send it to Nokia Company and get it repaired.

Which means the Handset is going to the company for the third time to get repaired by the "SO CALLED CERTIFIED TECHNICIANS OF NOKIA" for the same issue.

"Three Repairs on the same handset with same Problem"

I got pissed off this time with Nokia.............

Me being with Nokia from past 11 Years never experienced this issue. This is for the first time i had observed this and really got vexed with this handset (Nokia N8).

This time i was really in need of hasle free handset from Nokia.......but from Nokia Cust Care when inquired got to know that even third time it is getting repaired and being sent to NCP.
This was heights.......and now the Nokia Manager (Mr. Ashok) who introduced himself as a branch manager for Bright Info Com, Visakhapatnam assured me that he will get me a replaced handset.

After several days of tiresome calls and running around NCP, i was finally told that they are going to give me a replaced handset. I got the handset on first week of May 2011 ( IMEI: [protected] ). It was working fine with this Purple Tint display problem. when asked about the same he (Mr. Ashok) said that he is going to replace the display the next week of May 2011 ( which means second week of May). So i returned home with a handset with display problem.

On Monday, May 09 2011, i received a call from Nokia Cust Care to know the status on the complaint which i raised for all the above mentioned problems and said that they are replacing my handset and gave me a IMEI number (Sorry not handy now). I was really shocked and called up Mr Ashok from NCP, Visakhapatnam. (+91 - [protected]) and told the same thing to him.

He said that he has given a different handset as a customer courtesy and did not wait till Nokia Company to send a handset to me.

I really doubt this behaviour of Ashok then as i thought may he was trying to get away with the handset which had the display problem (which he gave to me) and could get a better handset.
The very same day he called me up in the evening and said that the handset which Nokia Company has sent is not all a good one and said that he has actually sent it back to the company. When asked the reason behind he calling up and telling me this, said that "This is for your information and not to mention about he taking a valid decision on giving a different handset to me)

From then he is not answering my calls and when ever he is, he started giving excuses that "the displays are not yet in the store" on fine day when called up, he actually asked me come down at 7.30 PM and could get my handset repaired for the display. When i was there on time, he gave me a excuse that the stock had arrived now only and would take sometime to get everything settled. And saying so asked me to come the nextday.

As, I stay 21 kms away from the NCP. I thought of calling him before starting from my place. But he never used to answer my calls :(
When called up on the Landline of Bright Info Com[protected], they staff out there used to give irrelevant answers to my questions.

He is still playing with my patience till today by asking me run around the store and call only to listen to a answer that the stock is not yet in.....

I seriously feel that Mr. Ashok is taking his revenge on me as i have raised a complaint against him and his staff here in Bright Infocom with Nokia Cust Care[protected]
as they were not responding to me properly when i was there at NCP on March 29th.

Mr. Ashok was not ready to accept the issue i raised about the purple tint and simply throwed the handset on the table recklessly.

I had a feedback call on the same from Nokia Cust Care and i told the same thing. The nery next day he called me up and put a conference with someone whom he introduced to me as a area manager and asked to tell him the truth.

I Told everything which i had experienced with him and staff.

I feel this is the issue that he is playing with me.

I am sitting with a defective Nokia N8 handset with me and have no choice apart from calling him up only to listen that there is no stock for N8 displays yet or to come every 2 day to NCP only to return dejected.

After spending 23,000 Bugs on a multimedia phone, I am just helpless!!

I am sorry to say this, but I started hating NOKIA, firstly for the in-efficient technicians worked on the Nokia N8 handset and secondly for recruting Managers like Askok who are like taking revenge on customers who try to bring the actual face of Nokia.

My sincere plead through this mail is....

NCP are the only people who are in direct contact with the customers, if they dont behave properly, it is straight blow to Nokia,because of which the customers are loosing their faith on Nokia.

If someone can help me out with this Nokia N8 display Problem, I would appreciate a lot!!

Thanks to whoms so ever who is concerned to read this mail, and thanks a ton for their time on the same.........

Awaiting a response...

For further clarifications, would contact me on:

Mobile: +91 [protected]
email: [protected]@gmail.com

Have a nice day!

Regards,
Sunil Kunar Panda

Dear Sir,
I lost my mobile phone in M.I.T. COLLEGE near KOTHARUD around 4.30p.m. on Date. 19/05/2010 at Pune, Distt : Pune,& my phone number is [protected].my phone model is Nokia X6 and Mobile IMEI No: [protected]. Please take immediate action about this.or blok my cell phone so the thief can not miss use my cellphone.
My Address and contact no is given below :
OMKAR BANDAL
B-BKDG,PL.NO.64,MAHAVIR PARK,BEHIND BIG BAZAR
ARAYENESHWAR CORNER,PUNE-SATARA ROAD,PUNE
Contact No : [protected]
E.Mail : omkar.[protected]@gmail.com

Regards,
omkar.

Dear Sir/Madam

I went to Nokia's CustomerCare centre located at Quiet office number 07, Opp. Khukrain Bhawan, Sector 35-A, Chandigarh on 20th May, 2011 with the
problem that the head phones were not inserting in my Nokia E63 handset (under warranty). I was attended by Miss Anu and when i told this problem to her, to my surprise she was
asking me where exactly the headphone's pin get inserted. Then she called one of her Technical assistant Mr Virender and told him the problem to which Mr Virender
responsed by declaring it a physical damage without even touching or examining the handset. When i told him that there was nothing happened which can make
a physical damage to which he responded by saying that he better knows about the nature of problem. Mean time Miss Anu tried to insert the headphones by which
a headset logo got appeared to which Mr Virender said look because of this logo outgoing and incoming voice is also not there even on handset mode. I told him
i was using this handset on normal mode from the last 8 months and was working fine, to which Mr Virender responded in a loud voice that we have not done anything.
I was in utter shock. I requested him and asked him to solve the problem to which he said"if he will open the handset, it can even get a permanent damage or
some of its shockets (some technical word) can get damage." I was really in the state of shock after listing his these words. I thought he didnt knew what he was saying or might be he
was not menatlly fit to attend the customers. Anyways on repeated request he opened the handset and found a very tiny rubber particle on the insertion hole of the
handset. Once he removed that rubber particle, handset started working fine to which he earlier declared a physical damage and was claiming that the handset
can get a permament damage if he opens it. (Might be he was not confident enough on his technical skills).

I went there with the thought to avail the one year extended warranty but after this incident, i droped the idea for the same. I always blindly trusted
Nokia but this incident has forced me now to think twice. Such kind of incidents not only shattered the customer's trust but also spoils the brand image.
Very strange that how a Brand like Nokia is affording such a team of highy un professionals who declares the physical damage soo confidently without even
examining the nature of problem.

Apart from this the behaviour of the Nokia professional (Mr Virender) was quite unbearable. Hence i request you to kindly look in to the matter personally
and make sure that such incidents should not get occur in future with any of your valuable customer as your custopmers are your marketing executives.
I further request you to kindly mail me on the mail id if any further details required.

Sir, i have kept that tiny rubber particle with me to prove the authenticity of the above narrated incident.

Details of the handset are as follows:

1.) ESN/IMEI Number : [protected]
2.) Product code: 0592129
3.) Model Name: E63
4.) Warranty Ref Number: GLBINY[protected]
5.) JOB SHEET NUMBER :[protected]/110520/31

Regards

Saurabh Gupta
([protected]@gmail.com)

Dear Sir,

I Purchased the Nokia Handset C1-01 for Rs.2219/- from Reliance digital, Maddilapalem, Visakhapatnam, Andhrapradesh, IMEI No:[protected],dt:19.05.2011, vide Bill No:#0036 , Name:PVV SATYANARAYANA, Mob.No:[protected],

Complaint Descr: Battery Charging is not holding, I make a full battery charging , but withing 4 hours the battery charging is reduced.


Please give the permanent solution for that.

NO backcver available for my nokia c3 and whole c3 body,in service centre, center manager use to give date on date..

tried lakhs of time going there for back cover,and body,but no response..
please do something and let nokia service center have mY nokia C3's back cover

Nokia c6 is always good but touch screen and key pad is very unsmart

I PROCURED A NOKIA MADE BLD-3 BATTERY FOR MY NOKIA HAND SET 2100 FROM M/S. S. H. MUMTAZUDDIN (MY MOBILE STORE, 13, B.B.D. BAG, KOLKATA-1. WHEN I GOT IT RECHARGED FOR THE FIRST TIME, IT TOOK 30 MINUTES TO CHARGE FULLY AND ON MAKING A SINGLE CALL IT WAS DISCHARGED. THE VERY NEXT DAY, I WENT TO THE SAME SHOP AND ASK THEM TO REPLACE THE BATTERY WITH A FRESH ONE. THEY ARGUED AS TO MY MOBILE SET IS FAULTY & DETAINED ME FOR A LONG TIME IN THE SHOP. AFTER CONVINCING THEM THAT MY MOBILE IS FUNCTIONING PROPERLY, THEY TOOK THE BATTERY AND ASKED ME TO COME AFTER 10 DAYS. AFTER 10 DAYS THEY GAVE ME A NEW BATTERY & I FOUND IT FAULTY AS THE EARLIER. I AGAIN WENT TO THE SHOP & RETURNED THE BATTERY ON 08.03.2011. THEY ASKED ME TO COME AFTER 7 DAYS, BUT I HAVE NOT GOT A NEW BETTERY TILL DATE. WHENEVER I MEET THEM, THEY ASK ME TO COME AFTER ONE DAY OR TWO. I ALSO ASKED THEM TO RETURN THE MONEY OR LET ME BUY SOME OTHER ARTICLE INSTEAD OF RETURNING THE MONEY, BUT THEY ARE NEITHER READY TO RETURN THE MONEY NOR GIVE ME OTHER OPTION. IN VIEW OF THIS, I APPEAL THE CONCERN AUTHORITY OF THE CONSUMER COMPLAINT FORUM TO TAKE SUITABLE ACTION AGAINST THE SAID SHOPKEEPER IN ORDER TO STOP SUCH KIND OF HARRASMENT.

dear sir,
I purchased the Nokia x2 on[protected] at Dilshad Garden.After 2 or 3 days my phone began to create problem like hanging, self switch off, USB not connect etc.I went to Nokia care to solve my problem but their employees misbehave with me and my problem still not solve.that's why i m very disappoint with the Nokia care service.Provided that i went to again Nokia Care but I saw same behavior with me.so i request to you that please take action against the Nokia care which is in Dilshad Garden in East Delhi.
Thank you