| Address: Pune, Maharashtra |
My Name and address: Madhav Bamne, Pensioner, Plot 455, Sector 27 A, Pimprichinchwad New Town, Pune 411044
Telephone[protected], Mobile ESN/IMEI Number [protected], Product Code 0572571, GSM, Model 7210c,
Service Provider IDEA
SS Mobile Services, Presige Plaza - 2, 1st floor, Shop Nos. 106 and 107, Opposite Formica Company, Akurdi, Pune 411035
Contact No. [protected].
Dear Sir,
I approached above customer Care Unit at 12:30 PM on 2nd May 2011. Miss Priya Took the mobile and gave me receipt and back cover, memory card, sim card and battery and asked me to wait 4 one hour. I expressed my inability to wait and requested her to contact me on telephone and give the estimate. I was informed at 01:30 PM that estimate is Rs. 742/- I accepted the estimate and requested whoever contacted me on phone to repair and inform me. I was told that the repairs would be completed in 1 hour and I can pay charges and collect in 1 hour. I gave my consent and and told her that I will collect around 3 PM.
I went personally at 3:15 PM and produced the receipt given to me to Miss Priaya. She took it inside and didn't return till 3:35 PM, When she returned she told me that it would take a few minutes more and I should wait outside. I was told that my name would be announced and I could collect it immediately. I waited till 4 PM for announcement. However my name was not announced so I again contacted miss Priya. She said she is surprised how my name is not announced. She asked me to go to another desk where she said the mobile would be delivered.
I followed her advise. and went to the desk but the man at desk didn't speak to me any thing in spite of me asking him about mobile. After repeated requests he said the mobile was under testing and hence is delay. I complaint to him that I want to register a complaint again improper management. He told me I could talk to the manager. I asked him where is manager? He told me that he will ask manager to come. I waited for manager till 4:15 PM. The man at desk didn't come back nor the manager came. I was annoyed with the behaviour of the man of the desk and complaint to him on his return that your company has wasted my time. I didn't know why it took so much time and made me to wait? He was indifferent. So I asked him he should pay penalty for making me wait. He kept on telling I should tell this to manager.
The manager never showed up and I left at 4:30 PM telling him that I shall complain to the proprietor for the inordinate delay and ask for compensation for time lost. He was indifferent quietly gave me receipt and I left.
I have never come across such inhuman and indifferent behaviour in my life since 1939. I don't know how India can progress with such work force and mismanagement.
I really don't know how to share my worst experience i have ever had with one of your General managers (Pandia Rajan from Rocky agencies). he is really rude and don't know who to handle a customer.
here is my Job sheet Number:[protected]/110509/62 for checking the problem with the headset connector. by checking the phone they said that it might take 10 days and 20th of may was the dead line for that. but till 20th evening 5:00pm we haven't got any phone call or status call about the phone, so we called and found that the mobile was still not ready and got 2 days time, so we agreed and stayed cool.
Today around 4:00 pm we got a message that the Phone was ready and informed us to collect it. so we went there around 6:00 to collect it, but shocked seeing that they have changed the Panel without out my permission that too with a OLD panel not a New one. I got Tensed seeing that and asked about the same to the GM, he doesn't know to answer my questions and was "RUDE". that made me really feel bad and came out of that place.
IS THAT THE WAY WHO YOU TREAT YOUR CUSTOMER
Team i just want to bring this to your Notice, i bought this Mobile on 30th of March as a Gift for my girl whom i am going to marry on her Birthday. we just used the phone for around 20 days and 5 days roaming for the service centers after that mobile is with you till this moment. so i dint ever use my mobile properly not even for a month.
Moreover, even if you change the panel i will not feel that i am using a New mobile, so i would like to have a replacement with a New mobile. if not please let me i will return the Spare mobile and think that i have lost my new phone, but have one thing in mind Team i will never turn back to Nokia in my life and will have this shared will all my friends about the same.
Looking forward for your call from Very disappointed customer.
Naveen Kumar.P
[protected]
[protected]