Nokia India Complaints & Reviews

Not able to send SMS from a Brand New X2 Mobile Handset want this complaint to go to MD Mr.D.Shivakumar -Nokia India Pvt LTD and get defective handset replaced by a brand new Fresh X2 mobile Handset

The correspondence to dealer from whom i have purchased handset ,Nokia Care Centre -Chinchwad Pune and then finally to The Care Manager ,Nokia India Pvt ltd by e-mails is given below for your reference

I need your assistance and get it resolved immediately .


A serious complaint about your product needs to be resolved immediatel​y
X


InboxX



Ajay KhabriTo, The Care Manager , Nokia India Pvt Ltd,SP Infocity,Industrial plot #243,U...
May 30

Mail Delivery SubsystemDelivery to the following recipient failed permanently: [protected]@newdigitalwo...
May 30

Ajay KhabriTo ,The Care Manager Reminder /NOTICE 1 no responce from your side yours sinc...
Jun 1

Mail Delivery Subsystem550 5.1.1 http://mail.google.com/support/bin/answer.py?answer=6596 c8si344420...
Jun 1

[protected]@nokia.com[image: Nokia] This Nokia Customer Care message is in response to your email ...
Jun 2

Ajay KhabriDear Priyanka Agarwal The whole of the activity what you have asked me to do ...
Jun 3

Reply |[protected]@nokia.com to me
show details Jun 6 (11 days ago)






Hello Ajay,

Thank you for contacting Nokia Careline.


We understand that you are facing issues with handset and you want replacement.


We know how inconvenient this issue can be and we will be helping you to resolve your concern.


You may kindly know that the Nokia care center would decide to service the phone or swap it working unitdepending on the nature of your concern in the phone and the level of servicing required.Hence we are currently not in a position to comment onyour request for replacement.We acknowledge having received your email and have recorded the same for future concern of
action.


Your case ID is 1-[protected].


For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of

9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia.
You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,


Nidhi Gupta


Nokia Careline

[THREAD ID:1-5D07HQ8]













-----Original Message-----

From: [protected]@gmail.com

Sent: 03/06/2011 10:29:06 AM
To: [protected]@nokia.com

- Hide quoted text -
Cc: AJAY KHABRI
Subject: Re: A serious complaint about your product needs to be resolved immediately

Dear Priyanka Agarwal

The whole of the activity what you have asked me to do has already been done
by me as i have mentioned in my first complaint you can verify it with your
customer care center the address is below :-

*Sky Link*

Mobile Accessories,Mobile Dealers,Mobile Phone,Mobile Phone Stores,Mobile
Repair Shop,Mobiles

*Address*

16/17/18 Sundar Baug,Pimpri-Chinchwad Link Road
Chinchwad, Pune

*State*

Maharashtra

*Specialization*

Dealers Nokia Mobiles

*Email*

[protected]@hotmail.com

*Operational Timings*

10:00 AM To 08:00 PM

[protected]



[protected]


I hope you will replace my current handset having these problems with new
handset that only can now solve my problems if at all you take care of
customers who were having faith in nokia brand as all the members in our
family are having nokia mobiles right from begning .If this handset will not
be replaced by new one
I will take appropriate action from my side as i have requested you even
after facing so many problems .

Waiting for a positive reply fimmediately from Nokia mobile company

Regards,
Ajay Khabri .





- Hide quoted text -
On Thu, Jun 2, 2011 at 3:33 PM, wrote:

> [image: Nokia] This Nokia Customer Care message is in response to
> your email request Hello Ajay,
>
> Thank you for contacting Nokia Careline.
>
> We understand that you have an issue with your Nokia X2-00 device.
>
> We know how inconvenient this issue can be and we will be helping you to
> resolve your concern.
>
> Since we are unable to view your phone physically in order to judge the
> exact concern in your phone, we request you to take your phone to the
> nearest Nokia Care Centre. Our technicians will assist you in the best
> possible way.
>
> Pursuant to your request for replacement, we would like to inform you that
> the Nokia Care Centre would decide to service the phone or swap it with a
> working unit of the same model depending on the nature of concern in the
> phone and the level of servicing required. Hence, we are currently not in a
> position to comment on your request for replacement.
>
> We recommend you to take along the proof of purchase/receipt while visiting
> the Nokia Care Centre.
>
> For location of a Nokia Care Centre nearest to you, kindly access the
> following web link:
>
> www.nokia.co.in/carecenters
>
> Before submitting your phone at the Care Centre, you may kindly take a
> backup of the phone contacts data to the SIM card. If the phone supports
> memory card, take a back up of contacts, messages, images, clips, etc. on to
> the memory card or on to the PC. Back up can be taken, provided the phone is
> in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia
> India would not be responsible for the loss of data during the repair
> process.
>
> Your case ID is 1-[protected]
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia. You may also find answers to your queries at
> www.nokia.co.in/support. We reassure you of our continuous support.
>
> Thank you for choosing Nokia.
>
> Regards,
>
> Priyanka Agarwal
>
> Nokia Careline
>
> [THREAD ID:1-5D07HQ8]
> [image: Visit Ovi]
>
>
>
>
> -----Original Message-----
>
> From: [protected]@gmail.com
> Sent: 30/05/2011 10:57:22 AM
> To: [protected]@nokia.com
> Cc: [protected]@newdigitalworld.in; [protected]@hotmail.com; AJAY KHABRI **
> Subject: A serious complaint about your product needs to be resolved
> immediately
>
> To,
> The Care Manager ,
>
>
> Nokia India Pvt Ltd,SP Infocity,Industrial plot #243,Udyog Vihar,Phase I,
>
> Dundahera,Gurgaon-122016,Haryana India.
>
>
>
> Dear Sir ,
>
>
>
> I have purchased a NOKIA X2-00 B.RED Mobile Phone (IMEI:[protected])on
> 27/4/2011 vide bill no[protected] dt 27/4/2011 in my wife name Monika
> Khabri from
> your dealer in Pimpri ,Pune .The details of dealer are given below :-
>
>
>
> Dealer:- Nokia Priority Partner
>
> NEW DIGITAL WORLD
>
> A-1,SAI PLAZA,SAI CHOWK PIMPRI
>
> Telephone no:[protected]
>
> Email:[protected]@newdigitalworld.in
>
>
>
> The problem with your mobile handset is that we are not able to send SMS to
> anyone from your handset and are able to send it from another handset .This
> complaint was give to the above said dealer who told us that Software needs
> to be loaded to your handset and you should go to Nokia customer care the
> address of which is given below
>
>
>
> *Sky Link*
>
> Mobile Accessories,Mobile Dealers,Mobile Phone,Mobile Phone Stores,Mobile
> Repair Shop,Mobiles
>
> *Address*
>
> 16/17/18 Sundar Baug,Pimpri-Chinchwad Link Road
> Chinchwad, Pune
>
> *State*
>
> Maharashtra
>
> *Specialization*
>
> Dealers Nokia Mobiles
>
> *Email*
>
> [protected]@hotmail.com
>
> *Operational Timings*
>
> 10:00 AM To 08:00 PM
>
> [protected]
>
>
>
>[protected]
>
>
>
>
>
> I went to your customer care they tried to load software but could not
> rectify the problem .
>
>
>
> Nokia being such a good brand if are having problems like this does not
> speak good of the brand itself .
>
>
>
> I have a request that my current mobile handset be replaced with brand new
> fresh handset from the dealer mentioned above as he is not willing to
> replace the handset even if it is in warranty period
>
>
>
> I am once again putting stress on this that if my handset is not replaced
> with brand new handset within a week from toady i will be complelled to
> give this information to media and go to the consumer forum so better is
> that if we settle this issue without my going forward with my action plan
>
>
>
> Waiting for your feedback and status immediately
>
>
>
> Regards,
>
> Ajay Khabri .
>





Reply Forward

I BROUGHT NOKIA 7230 LAST YEAR IN JUNE. MY PHONE HAVING PROBLEM IN LOG LIST, MESSAGE BOX, MESSAGE OF SENT ITEM START SHOWING IN INBOX,, I M UNABLE TO DELETE NUMBERS IN LOG LIST, AND UNEDUCATED STAFF OF NOKIA CARE CHEATED ON ME, THEY SAID MY CELL HAVE TO SUBMIT SO THAT THEY CAN SEND TO HEAD OFFICE, BUT THEY DID"T I ASKED TO HEAD OFFICE THEY NEVER GOT MY PHONE, BUT THAT TOOK MY PHONE 11 TIMES ,AND THE ADDRESS OF FRAUD NOKIA CARE CENTER IS MAA COMMUNICATION,, MAIN VIKAS MARG NEAR PSK DELHI 92, NOKIA CARE IS A BUNCH OF FRAUDS ,FROM NOVEMBER 10 TO JUNE 11 THEY GAVE ME ASSURANCE MY PHONE WILL BE FINE , BUT LIED TO ME,

I purchased Nokia X3-00 on July 3,2010 ans since then my phone is having problems.
1.Problems of syncing data
2.Net surfing
3.Shows memory full despite empty memory
4.Voice calls are not reacable
5.Shows no network(the sim is checked with sim company)
6.headphones problem.( already replaced within 2 months of purchase) & atill there is a problem.

In this perios,I approached the Borivli nokia Care Centre in August 2010,Sept2010,October2010 in the first six months of purchase itself. the only reflashed the software & told that the problem is solved. But it still persisted.

Even when I approached the priority centre from where i purchased ,they did not give me an response despite frequent complaints.

I continued using the phone despite bad memory issues abd headphones, but in May 2011,i could face major losses due to network issues in the phone. i also seeked a new sim but that didnot help either. the problem is in the mobile only.

The Borivli Customer care suggested me to pay Rs.3500+65/- to send the phone to Noida for repair DESPITE MY PHONE BEING IN WARRANTY PERIOD. They sent the phone and returned it only to bring to my notice that the phone didnt get repaired in Noida too. They have asked me to collect the phone without repair.

Hence, I want to return the phone and get a refund .

BILL DETAILS -
MAHALAXMI TELECOM-NOKIA PRIORITY
BHAYANDAR WEST.

INVOICE NO. 1770
DATE-3/JULY/2011
SUPPLIER'S REF- 1770/[protected]

PHONE - X3-00
BATTERY NO[protected]
CHARGER NO[protected]
MICRO SD 2GB
WH 205
Imei No. -[protected]
Ean no.[protected]

COMPANY'S VAT TIN - [protected]/ v/w.e.f.26/5/06

my nokia e7 always searching for usb, not detecting charger,given to nokia care

MERA MOBILE NOKIA CARE ME DIYA OR MOBILE EIGHT DAY RAKHA OR MOBILE KO OR KHARAB KAR DIYA OR MERE MOBILE BINA DHIK KIY AAPAS KAR DIYA /MY MOBILE NUMBER [protected]

I went to Nokia care in old city which is at shahali banda to change my phone (c5) panel but when he was changing my panel he has stolen my memory care n When I called him and asked about the memory care he said that do whatever u want... He is claiming that he is innocent and blaming me for that... I don't know what to do... I had many important things in that memory card... and nobody is helping me out...
I blame NOKIA for this because why NOKIA is giving the responsibility to such losers...

I am using Nokia e63 bought 2 months ago and it is having the display problem since starting. Display problem is that the screen is dull in contrast . Today i went to nokia customer care located in Nehru Nagar Agra , I explained my problem to them the Lady sitting at the desk . She told to remove the scratch guard and then removed it , then also the screen was dull then she told to update the software and they took the phone and updated it then again the screen was dull in contrast . And then i asked them to solve my problem then they told this problem will never be solved , to give proof that the screen had dull contrast i took my friend's e63 to compare it then also they refused to give a solution . Then there technical person came and argued with us and told to go away and also said that this manufacturing defect (so they should solve it but refused it ) .
Then suddenly There Boss came and shouted at me and told to bring 5-6 e63 sets then only they will talk .

No customer satisfaction was there and such rude behaviour should not be there ,, and i request you to plz get my problem solved and action should be taken against the customer care center located in Nehru Nagar agra Name of cenetr Simran electronics
Contact No:- [protected]

Dear Sir/Madam,
I, S. Anandan owner of Nokia E63 Block, and IME no :[protected] with vodafone connection, phone no: [protected]. I Purchased this mobile on dated :[protected] from Golden Communications, Shop no.18, North veli street, Next to AR plaza, Madurai - 625001, Tel:[protected], 4230500. with Bill no: GC/1717. I lost the mobile yesterday at Tiruchendur, Tamilnadu. I request you to kindly Block this Mobile (IME No :[protected]

Please do the needful

Thanks & Regards
S. Anandan
Tamilnadu,
[protected]

Respected Sir

I purchased 'Nokia X3-02 white Silver' mobile from 'nokia priority, civil line
roorkee.,26th feb. 2011. Invoice no.13392, IMEI no.[protected].and the price of mobile Rs.7750/-

Till 20th april. 2011 the mobile was working and after that 'mobile getsn touch
problem.The touch was not working properly

In this problem, i contact 'NOKIA Care' centre, C-4 sector-2, noida 25th
april. 2011 job sheet no[protected]/110425/123and they told me that mobile have some
minnor problem and we rectify very shortly.

When i came back to home and try too use mobile function the same problem was
persistent.

Again, on 23rd 2011, may the mobile was given back to the MANNAT TELECOM SECTOR
10 NOIDA service centre and till this time I shoked when i recieved a comment
that( YOUR MOBILE PHONE HAVE NOT TOUCH GAURD) and he returns to my mobile phone
without rectify the prob. i am totally un-happy with the service and there is no
evidence of 'Customer-oriented approach' in the service centre. My job sheet no.
is[protected]/110523/22. For the past one month, i am suffering a lot without the
mobile.

After that I contact to the Dealer where I purchased mobile.he told me that I will see your mobile to Nokia Care Center Roorkee.And after that he told me they have see ur mobile and told that your mobile is not Out of Warrenty and it have screen touch guard.They told that they will rectify your touch problem as soon as.I left the mobile for one week. they called back and said u can take ur phone its ok. again the set was back with the same problem. They have not rectify my problem.

Also, my mobile is in warranty period and hence i request you to kindly replace
me with a new mobile.
I wish your intervention and do the justice for me. Also, please understand that
the kind of feedback that i get from 'NOKIA Care' is not upto the mark of an
international brand.
Plz rectify my handset problem
regards
Naved Ansari
Mobile No.[protected]

Y-60 sec-12 Noida(UP)

Hi,

I lost my Nokia C5-03 mobile during last week of April 2011. Last number used was [protected]. I have blocked the sim and taken new sim with the same number.

IMEI number: [protected]

Please help me tracking the mobile with above IMEI number. Thanks in advance.

Email-id: hassan.[protected]@gmail.com
Contact: +91-[protected]

I have submitted my mobile X6-16 GB to Nokia care centre(Vashi Telecom, Sec-2, Vashi) on 17/May/2011 for which JOBSHEET NUMBER is[protected]/110517/134 and it was under warrenty.

The problem in my mobile was its touch was not working properly.

For the same, i been told that mobile needs to be sent to Head office as problem in mobile cannot be solved at care centre on that very day and will return in 10-12 days.

On 3rd June 2011, i received call from Vashi Telecom(Rajesh - name of Representative), that my mobile problem cant be solved and nokia is willing to give C6-00 as replacement. But as C6-00 is lower cadre mobile in comparison to X6 (price of C6-00 is 10000 and X6 is 15500) so, i rejected the replacement and told them that if nokia wants to give replacement then kindly give the replacemnt of same value in which i told them either X6, C6-01 or C7 can be given.

But after 25 days despite speaking to numerous of Nokia care representatives even to regional head- mumbai, i neither recieve my replacement mobile yet nor been told what is the status of it. Everytime i speak to them i been told "sir, 3-4 din rukiye".....n today i been told it woll take atleast 10 days and they are still not sure when will i recieve my moblie.

i am in a fix. pls help me .

Regards,
Harsimran Singh
[protected]
harsimran.[protected]@gmail.com

hi,
Myself santanu ghosh.i have purchased a nokia 5800 in 1st october 2010.my IMEI no. is-[protected] and using realince sim([protected]).after 4-5month from purchasing date i faced some problem.when i using gprs,phone was over heat within 10min.when i using my phone for calling same problem i faced.i was sent my phone to NOKIA CARE 3times and they also sent my phone to their head office in delhi.but they unable to solve my phone.

i got some problem in my nokia n 72 .
then i submitted it in nokia care badshah nagar lucknow.
when they return my hanset i found that the front cover of my hand set is changed.
i said that my mobile is ony 5-6 month old only and which front cover is in my mobile is not its.
they said that is is not my fault it is repaired from delhi.
so this is delhi fault.
i tried many time to change my handset froant cover with new one .
but i m not succeded .tell me what can i do.
in that time my warranty period is over but i not get solution.

Hello Sir/Madam,

Greetings..!

I Mr. brajesh kumar lost my mobile today Evening around 7.30 to 8.00pm while coming from my office. As i was on Bike and fall down my Nokia Mobile (Model No : 1616) and IMEI Code :[protected]. The Sim under use was BSNL ([protected]).
Requesting to lock the mobile to avoid any misuse.

My contact information :

Mail :brajesh.[protected]@gmail.com
Alternate num :[protected] (contact person Brajesh kumar)

Thanking You,
Regards,
Brajesh kumar

Dear Sir,

This is for your kind information that I have lost my Nokia 2690 date on 06.06.2011 from Berhampore station, Murshidabad, West Bengal. Kindly stop/deactivate my mobile phone so that no one can use it further.I am giving the details of my mobile phone.

1. Model no : Nokia 2690
2. Purchased from : SPICE HOTSPOTRETAIL LTD.
3. Date of Purchase : 06.01.2011
4. Invoice no :[protected]
5. IMEI no : [protected]

Kindly stop and deactivate the mobile because there are so many personal document in it and let me know the status of that mobile to my email id

[protected]@gmail.com

With regards,

Gopal Ganguly,
Mobile no - [protected].

recently i have bought nokia c3 IMEI [protected] from a nokia shope i.e C.D GALLERY ,situated at shorilal estate building ,rathyatra,varanasi.i had bought this phone on 9th of may and have not received this phone yet in my hand .,this phone has went in servicing 3 times yet not repaired.,,the phone gets automatically switched off n the screen does not display anything when on. the service cnetre has delayed t for 1 month n now m really in need of my phone.nokia was the best but what has happened to its services NOW???i really want my phone anyhow n i want nokia care centre to look into it seriously n start provinding better services.
ASTHA GUPTA VNS.
EMAIL": icyblue.[protected]@gmail.com
mobile no. :[protected](MR.DILP KUMAR GUPTA)

MAI AAJ DATE 10/06/2011 KO APNA NOKIA MOBILE C5-00 NOKIA SERVICE CENTER ROORKEE DIST.HARIDWAR PER LEKER GAYA THA UNHONE 14 MAY 2011 KI JOB SHEET PER MERE MOBILE KI ENTERY KARKE KHA KE MOBILE SHI HO JAYAGA FIR 10 MINUT BAD KHA KE MOBILE DELHI BHEJNA PADEGA MAINE KHA OK SIR FIR 5 MINUT BAD KHA KE YE MOBILE GIRA HUA H SHI NHI HOGA COMPANY SE AS IT IS RETURN HO JAYEGA MINE KHA SIR MOBILE TO KAL YANI 09/06/2011 KO POCKET ME BAND HUA KHNE LGE AAP SIR 100 RS JMA KRA K MOBILE CHOD JAO SHI HONE PER JO EXP.HONGE WO LE LIYE JAYENGE.

SIR MERA MOBILE ABHI WARINTY PERIOD ME HA MAI TAXATION KA ADVOCATE HU MERA MOBILE ACHANAK BAND HONE SE MUJHE KAFI PRESANI KA SAMNA KARNA PDA JISKE KARAN MUJHE 8000.00KA LG KA MOBILE PURCHASE KARNA PDA HAI.ISKA EXP.JO B HOGA WO COMPANY KO DENA HOGA SIR PHLE B INHI LOGO NE MERA MOBILE KHOLA THA AAJ KHA K MOBILE PHLE KHULA H BUT 14/05/2011 KO INHI LOGO NE MERA MOBILE KHOLKAR CHEK KIYA THA TAB ISME VOLUME PROB.THE TO INHONE ISKE SPEKAR ME HOLE KAR DIYA THA .
SIR MUJHE NOKIA SERVICE CENTER SE JBARDAST COMPLAIN H AGAR YE SOLVE NHI HOTI H TO MUJHE MAJBURAN COURT JANA PADEGA AUR MOBILE KO MARKET ME SHI KRANE KA PURA EXP.DENA HOGA

THANKING U
RITESH BANSAL (ADVOCATE)
INCOME TAX & VAT
DEOBAND (SAHARANPUR)
UTTARPRADESH

mujhe phone liye abhi kuch hi samay hua hai aur mere phone mein dialing problem a gyi hai. mein apna phone lekar nokia care par gyi thi par unke problem hi samajh nai ayi. ulta mere phone ka data bhi delet kar diya. itna mehanga phone hai mera aur itni muskil se kharida hai aur uske upar itni dikkat ayegi to kaise chalega.nokia company ke handset mein 7 saal se use krti a rai hun mujhe vishwas tha par ab toot gya.

Dear sir,

My Name is Ankit Patel, My Mobile Model Nokia 5233, and Mobile IMI No: [protected], i Visited Nokia service center krishna communication, Kishor plaza, Anand , i got a problem in speaker so i went to at nokia service center, my mobile speaker problem was solved but damage in display then i asked them about this problem but they asked me this is normal problem then i asked them this is not my fault, but they cant given me any response about solve display damage problem,
so kindly listen to my request my phone no is [protected]...

I purchased a new battery for my mobile handset NOKIA 3500C; the model of the battery being BL-4C; its not even 4 months and the battery has swollen and is not giving charge for more than 8 hours. I went to the shop and told him that it is still under warranty period but he refused saying that swollen batteries are not replaced even if it is under warranty but nowhere on Nokia site it has been mention. I simply dont understand what is the meaning of warranty then.

The details of the battery are as follows:
Battery make: Nokia BL-4C
barcode on packing is[protected]
Still under warranty; it is not even 4 months from the date of purchase (purchased in february, 2011). Please suggest what can be done.

Name: Raj Kumar Koiri
Research Scholar
Department of Zoology
Banaras Hindu University
Varanasi - 221005

Mobile No: [protected]