Nokia India Complaints & Reviews

Dear Sir,

I am Bishal Sarkar. I have bought a Nokia Handset C5 - 03 (IMEI No.[protected]) from SAHA TELECOM (11 workshop road, Kanchrapara, 24 PGS North, W.B ) Mobile [protected]/[protected], Vat Regn. No. [protected] on[protected].

It was doing well, soon i realise that there is some problem with the software. I contact Citytel Service (P-II, C I T Road, Scheme - L.V Moulali Kolkata), Ncc- 270_504886, Cont- [protected]. I submitted my phone on 18- April 2011 and they Assure me that the problem will be solved very soon.... They give me a job sheet ..[protected]/110418/27). But the problem is now they are not returning my phone .. Some time they are saying it is sent to Delhi ..and sometime at Express Service center... I dont want to know any excuse. I just want my phone back ... If the process is going on like this then i am bound to go to print media.

I have an account with Nokia Ovi Player - User name myrtlemarais - I purchased a voucher from Edgars, N1 City, Goodwood for R100.00 0n 4.5.2011. When I tried to redeem the voucher I received the following message: "Bad timing, this promotion has finished".
Pin code of voucher: [protected].
How can this problem be resolved?
My email address: [protected]@mweb.co.za

Myrtle Marais

Dear Sir,

On April 12,2011 on journey in bus my mobile was theft,the same thing informed in police station and complained about that.the police department has issued me the letter.so i Want to Claim the insurance.please to the need full.I am enclosing & send original police department letter,original bill,original Sim Block receipt

Please inform to me about my mobile number has won 500.000, pounds on Nokia UK Promo

hello sir,
this is to inform you that i m one o[censored]r customers using x3-02 touch and type set... i buy this set on 11 may2011.and
i have been getting many problems from the set
i have come to ur customer care bt i didnt get any response...sometimes they say it will go for checkup after 10 days they cum with the set and having up the same problem and it is nw very irritating
i m getting very irritated from this set as it heats up while charging and dosent have battery backup...it charges in 2 hours and get finish in less than 6 hours
i dnt want to replace my set...as i m fedd up nw from this set.....i want my full money back for your company otherwise i m going to complaint in consumer court for this nw ....so nw its ur responsibility to do so.....
my name :- sushaant savlani
contact number :- [protected]

Dear Sir,
I have a mobile Nokia X2 number is [protected] is lost today please do the needful immediately IMEI Number is [protected].

Sir please please do the needful.

My Name is Bhadrika BHavsar
My other contact number is:- [protected]
my address:- RDL-87-1001,
Chanod Colony, GIDC, VAPI
396195
E-mail ID:- [protected]@gmail.com

Hi,

I bought Nokia C7 from the Ambience mall Nokia concept store in the last week of October 2010 for my wife.

From the moment we bought the phone, we have faced nothing but problems with the phone.. And now (after going to nokia care thrice) it has gone completely DEAD..

I tried everything from charging to removing battery, but it doesnt do anything.

To begin with, my wife faced continuous problems of call drop from the day we bought the phone.. Having tried different sim cards, we took it to Nokia care in December and it was sent for repairs.. But the problem existed. It was sent to nokia care again in Jan and we were again told the problem has been rectified.. But it was of no use..

Finally in March (the 3rd time it was sent to service centre) the phone was replaced stating that the handset was faulty..

The new handset worked fine till last week when it went completely dead.. It was lying on the table and when we checked again, it was just dead.. I tried charging it, and removing the battery.. I even tried the hard reset keys but nothing happened..

The phone is still DEAD.. I dont understand how many times am I supposed to run to Nokia Care to get my phone working so that I can stay connected.. I am too irritated to go back to Nokia care center again..

From the company whose tagline is "Connecting People", this is an terrible display of handset quality..

I would NOT recommend anyone to buy Nokia anymore..

Sohil Kalra
[protected]@gmail.com

dear sir,

i have given my nokia E5 imei - [protected] , purchased in kota rajsthan in month oct 2010 .... sir there is a problem opf slow processing and network catching ..... i ve given my cell phone atleast 5 times at nokia care jawahar nagar kota .... But still they everytime they just format my phone at give it back next day ...... once it was gone for 7 days and they returned it as it was .... kindly give me some response .. what should i do now .. as my problem is not getting solved from past 4 months ... And i v e given the response by nokia care i m not going to buy another nokia and not gonna recommend it too ..
Rishabh Pandey
[protected]

Hi,

My handset was not working properly, specifc with Bluetooth and hanging handset during calls. To ractify this problem I have handed over my handset to Nokia carecenter, they give me handset after 15 days and during that time keypad is not working properly, so again given back to Nokia Carecenter they took another 20 days to repair it. After working 15-20 day it again giving same problme, and submitted once again in same Nokia Center. I am getting after 2 month in March 2011 with faulty keyboard and refuse to correct it saying "WE ARE NOT ABLE TO CORRECT IT".

Please advice what to do with this case.

Regards,

Mehul Patel

Dear sir,
I would like to inform you that my son purchased nokia mobile model no:5130 , IMEI No:[protected],on dt. 23.03.2010,after five months this set become faulty. So this set was sent for repair to Nokia care Sri co mmunication, by pass, bhadrak, odisha; from where it was sent to Nokia service centre Bhubaneswar. After a month the set had been returned back to Nokiacare Sri co mmunication without repair and till date its been there. I tried to contact them several times regarding the matter but did not get any positive response. Besides this their arrogant behaviour towards customer upsets me a lot.
Please look into this and resolve the matter at the earliest. I shall be obliged for your prompt action.

Thanks & regards

L. D. Samal
email: [protected]@rediffmail.com

sms agst wining prize 750,000.00 mo- no.[protected] vinod kumar

My Name and address: Madhav Bamne, Pensioner, Plot 455, Sector 27 A, Pimprichinchwad New Town, Pune 411044
Telephone[protected], Mobile ESN/IMEI Number [protected], Product Code 0572571, GSM, Model 7210c,

Service Provider IDEA
SS Mobile Services, Presige Plaza - 2, 1st floor, Shop Nos. 106 and 107, Opposite Formica Company, Akurdi, Pune 411035
Contact No. [protected].

Dear Sir,
I approached above customer Care Unit at 12:30 PM on 2nd May 2011. Miss Priya Took the mobile and gave me receipt and back cover, memory card, sim card and battery and asked me to wait 4 one hour. I expressed my inability to wait and requested her to contact me on telephone and give the estimate. I was informed at 01:30 PM that estimate is Rs. 742/- I accepted the estimate and requested whoever contacted me on phone to repair and inform me. I was told that the repairs would be completed in 1 hour and I can pay charges and collect in 1 hour. I gave my consent and and told her that I will collect around 3 PM.
I went personally at 3:15 PM and produced the receipt given to me to Miss Priaya. She took it inside and didn't return till 3:35 PM, When she returned she told me that it would take a few minutes more and I should wait outside. I was told that my name would be announced and I could collect it immediately. I waited till 4 PM for announcement. However my name was not announced so I again contacted miss Priya. She said she is surprised how my name is not announced. She asked me to go to another desk where she said the mobile would be delivered.
I followed her advise. and went to the desk but the man at desk didn't speak to me any thing in spite of me asking him about mobile. After repeated requests he said the mobile was under testing and hence is delay. I complaint to him that I want to register a complaint again improper management. He told me I could talk to the manager. I asked him where is manager? He told me that he will ask manager to come. I waited for manager till 4:15 PM. The man at desk didn't come back nor the manager came. I was annoyed with the behaviour of the man of the desk and complaint to him on his return that your company has wasted my time. I didn't know why it took so much time and made me to wait? He was indifferent. So I asked him he should pay penalty for making me wait. He kept on telling I should tell this to manager.
The manager never showed up and I left at 4:30 PM telling him that I shall complain to the proprietor for the inordinate delay and ask for compensation for time lost. He was indifferent quietly gave me receipt and I left.

I have never come across such inhuman and indifferent behaviour in my life since 1939. I don't know how India can progress with such work force and mismanagement.

i reseived email (NOKIA AWARD)Your mobile number has won 500,000gb Pounds in UK NOKIA PROMO. REF NO:500/azbj82.For Claims Call[protected] [protected]@live.co.uk PLEASE HELP ME TRUE OR FALSE

Dear Sir,
I gave my (in warrany) Nokia Handset 6303C to Auth Nokia Care Centre (Mobile Universe Ropar) on dated 10-02-11 vide Job Sheet no[protected] due to net work problem & they promissed me to give my handset within one week, but after it i regularly go to above said Care Centre & they did not response me & after two months he gave me any another tampered handset by mischief when i asked for my own handset then he make another job sheet on dated 16-04/2011 Job Sheet No[protected]/110416/8) & promissed me that they replace my handset within one week. But now after near about three months they donot response my queries. The Staff & owner of above said Care Centre are irresponsible. Now i asked that who one responsible for my harrasment.

Sandeep Singh
(Advocate)
Cont: [protected] ([protected]@yahoo.co.in)

Sir, I bought Nokia 5233 on 02.03.2011. Now I am facing problem about my cellphone. Right-bottom corner of the screen does not function properly. I went Nokia care (LAKSHMI ENTERPRISE) at Suri but they replied thet "We have noting to do". But I just want value for my money. My cellphone should be repair well or replace. S. NO.-[protected].

I bought a Nokia mobile phone 1203 model no. on 02.05.2010 from MObile Store chain at City Centre saltlake,Kolkata.I went for servicing of the same on 30.04.2011 since the product is covered by 12months warranty.But I was informed by the servicing centre from their own website that the product's warranty ended way back on 24.09.2010! When I contacted the Mobile Store they kept the phone for two days and then informed me that Nokia has now changed their product warranty policy and it is now available only for 18 months from manufacturing date! Nokia has rubbished the claim but refused to intervene in the matter as the seller has swindled me by selling a second hand product as new.

Few months back I purchased a Nokia C3 mobile from Sharaf DJ Mankool road, Dubai, UAE; its internal part that comes in contact with sim card came out. The costumer care of Sharaf DJ claims it is a physical damage to extort money for the replacement of manufacturing defect. Please advice does UAE law protect consumer right and what is the procedure to follow up this case.
Regards,
Sudhir Mohandas
[protected]

I HAD PURCHASED NOKIA 5230 ON 29/9/2010 AND I NOTICED MY PHONE VIDEO IS NOT WORKING PROPERLY(CAMERA IS WORKING FINE). I DID NOTICE THIS AFTER COUPLE OF MONTHS THEN I COULD NOT TAKE IT TO SERVICE CENTRE AS I WAS ABROAD. THEN ON 29/4/2011 I GAVE MY PHONE FOR SERVICE @ JOY CELL, PERAMBUR (JOB SHEET#8389) AND THEY SAID IT COULD BE SOFTWARE PROBLEM AND THE SAME WILL BE RECTIFIED ONCE U UPDATE THE SOFTWARE. I WAS ASKED TO GIVE MY PHONE TO THEM AND COLLECT IT THE NEXT DAY. I DID COME BACK THE NEXT DAY @ 3.15PM TO COLLECT MY PHONE AND I CHECKED IF THE PROBLEM WAS RECTIFIED BY RECORDING A SMALL VIDEO INSIDE THE SERVICE CENTRE AND IT WAS WORKING FINE. I WAS VERY HAPPY THAT MY PROBLEM IS SOLVED. THEN DURING THAT MIDNIGHT I TRIED RECORDING MY SON'S VIDEO AND FOR MY SURPRISE THE PROBLEM PERSISTED. I WAS SO PISSED WITH THEIR SERVICE QUALITY THEN I THOUGHT NEVER TO WASTE TIME AGAIN BY TAKING IT TO THEM SO I LEFT IT TO MY FATE. BUT NOW THERE IS A ANOTHER PROBLEM THAT I AM FACING WITH MY PHONE. ITS THAT, "I CAN HEAR THE OTHER PERSON WHO IS TALKING CLEARLY BUT THE OTHER PERSON COULD ONLY HEAR ME SO LOW VOICED". I TRIED WITH SEVERAL NUMBERS AND LANDLINE TOO BUT THE PROBLEM PERSIST. IS THER ANY WAY THAT YOU CAN HELP ME TO FIX THIS. HOW COULD A SERVICE CENTRE CAN BE SO DOWN THE LEVEL WITHOUT NO PROPER QUALITY IN SERVICE??? PLEASE SEE IF YOU CAN DO SOMETHING ABOUT MY COMPLAINT. THANKS.

SATISH J
[protected]
SATISH.[protected]@GMAIL.COM

On Mon, 2/5/11, AWADHESH SHARMA <[protected]@yahoo.co.in> wrote:

From: AWADHESH SHARMA <[protected]@yahoo.co.in>
Subject: Re: Nokia 2700 Classic_Complaint no _ 1-[protected]
To: [protected]@nokia.com, [protected]@nokia.com, [protected]@nokia.com
Date: Monday, 2 May, 2011, 4:38 PM

Dear All,

This is with reference to attached mail pertaining my plight request about my mobile set.
Your representative Mr. Kamal have made false commitment that you will not have to pay for the same problem & for the same problem I have to call at your call center everyday & I've spoken to your several people like Aman, Manoj,Dharamveer,Retundra.Ravi,Vivek & Shreya but every time they people are making me fool that you will receive a call from our
with appropriate solution but till now I haven't received any call pertaining my problem.

Would I have to go to the CONSUMER FORUM for this petty matter?
Why every time I asked to wait for appropriate solution & no one to bother about my plight
request.

Please look in to the matter ASAP.


Thanking you,


Regards

Advocate Awadhesh Sharma
Central Bar Association
Civil Court
Lucknow
Mob-[protected]




--- On Tue, 26/4/11, AWADHESH SHARMA <[protected]@yahoo.co.in> wrote:

From: AWADHESH SHARMA <[protected]@yahoo.co.in>
Subject: Re: Nokia 2700 Classic_Complaint no _ 1-[protected]
To: [protected]@nokia.com, [protected]@nokia.com, [protected]@nokia.com
Date: Tuesday, 26 April, 2011, 4:03 PM

Dear Team,

Waiting for your kind revert.

Please help me.

Thanking you,


Regards

Advocate Awadhesh Sharma
Central Bar Association
Civil Court
Lucknow
Mob-[protected]

--- On Mon, 25/4/11, AWADHESH SHARMA <[protected]@yahoo.co.in> wrote:

From: AWADHESH SHARMA <[protected]@yahoo.co.in>
Subject: Nokia 2700 Classic_Complaint no _ 1-[protected]
To: [protected]@nokia.com, [protected]@nokia.com
Date: Monday, 25 April, 2011, 6:05 PM

Dear Team,

I have a Nokia 2700 Classic set & purchased it in September 2009.
In December 2010 a problem occrued in the same set regarding
CONTACT SERVICE & have approached Nokia care center for
the same problem & problem got resolved on 12 Jan 2011 & I had
to pay Rs 1145/- against receipt no 1802,dt 12th Jan 2011 for the same.

On 19th Apr the same problem was occured once again & have
approached for the same to Nokia care center and I have lodged
a complaint for the same and complaint no is 1-[protected] &
I was told by the your representative that you need not to pay
anything and you would have received a call from our end with in
next 48 hrs.
But after that I made around eight to ten calls to your call center
but every time they ask that you would received a call from our end
with in 48 hrs but I do not receive any call from your side.

I am very disappointed from your side.

Please help me asap if you can, If you people are not able to resolve
the same issue please let me know atleast.


Thanking you

Regards
Advocate Awadhesh Sharma
Central Bar Association
Civil Court
Lucknow
Mob-[protected]

Lost My Nokia Mobile
I lost my nokia 3110 mobile from Indore on Saturday[protected] Pls help me to find my phone. Here are the details regarding phone

Name: Chandra Shekhar Mourya

Address: 1021, Sudama Nagar, Indore, India

Phone model: Nokia 3110

Make: Nokia

use No.: [protected]

E-mail for communication: shekahr.[protected]@gmail.com

Missed date: 02-04-11

IMEI No.: No

Time : Between 11.00am to 12.30pm