Show menu
Ask a Question FAQ Sign in
Nokia India Customer Care
Nokia India Private Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
5828
COMPLAINTS

Nokia India Customer Care

Nokia India Private Ltd.

TwitterFacebookLinkedIn
Address
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
614
down
231


Fax:
Fax:
+91 12 4483 3099  
+91 80 4015 9999  
+91 33 4006 2260  
+91 22 6776 9009  
+91 44 6653 0301  

Additional info

Nokia Corporate Office

Address: Tower A&B, 5th Floor,

Sector 25-A, DLF City Phase 3,

Gurgaon-122002, Haryana

Contact Number: 0124 – 4199000



Nokia Branch Offices in India



Nokia Delhi



Address: Kailash Building, Flat no 1204,

12th Floor, Kasturba Gandhi Marg,

New Delhi – 110 001 india





Nokia Bengaluru



Address: 2B, Mercury Block,

Prestige Tech Park, Sarjapur, Marathalli Ring Road,

Kadabeesanahalli, Varthur Hobli, 560103 Bengaluru





Nokia Kolkata Office



Address: 3F, Tower II, Millennium City,

IT Park, Plot no 62, Block DN, Sec V,

Bidhan Nagar, Salt Lake, 700091 Kolkata





Nokia Mumbai Office



HDO Corporate Building Wing “A”,

Western Express Highway Andheri (E) – 400059 Mumbai





Nokia Chennai Office



RMZ Millenia Business Park, Campus-5, 2nd Floor,

No. 143, M.G.R. Road,

North Veeranam Salai, Perungudi,

Chennai – 600 096.



Regional Nokia Customer Care Numbers



Nokia Delhi Customer Care Number – +91 11 3030 3838

Nokia Mumbai Customer Care Number – +91 22 3030 3838

Nokia Kolkata Customer Care Number – +91 33 3030 3838

Nokia Chennai Customer Care Number – +91 44 3030 3838

Nokia Chandigarh Customer Care Number – +91 172 3030 3838

Nokia Jaipur Customer Care Number – +91 141 3030 3838

Nokia Gurgaon Customer Care Number – +91 1272 3030 3838

Nokia Noida Customer Care Number – +91 120 3030 3838



View More Information...

Customer satisfaction rating
3%
Complaints
5828
Pending
374
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Nokia India related photos (927)

Nokia India Complaints & Reviews

Sort by:

Nokia — LOST MOBILE PHONE -to find the imei-number

 NAPHEESA.E.A.
In the last week, I have lost my mobile phone-phone number [protected]. Iam not remembering the ime number. I have taken a...
Complaint comments  Comments  (14)

 Nitin Kumar Garg
I m the customer of idea from ambikapur,distt.surguja,chhaattisgarh.I had given my mobile to care centre in tne 2nd week of july.The fault in the mobile was that it was not reading the sim.My mobile was sent to delhi(according to nokia care centre,ambikapur).I recieved the mobile after 1 month.But now again there is fault in the mobile----incoming & outgoing is ok,i can listen the person on call,but he/she can't listen me.Again I approached nokia care centre,again they said that mobile will be sent to delhi and i can receive the mobile after 1 month. This service from nokia care centre is very disgusting.If they can't solve such problems,then why is nokia care centre here.no need of such centres.Also one month is very long time,today in this hitech world,we can't move without mobile.So my request is that you provide better technicians here and also all the facilities to overcome such mobile problems.U can contact me on this no. [protected].


no better technicians

NOKIA 7210 — Charger gone faulty

We are not getting proper service in palanpur (Gujarat from Nokia care.

I have purchased NOKIA mobile 7210 on dated 12/03/09 from Ambika mobile world 64, old market yard Palanpur vide bill no 13152/ 2008-09 costing Rs. 5250/-

Within week charger has gone faulty for which I visited NOKIA care situated at City Light complex Palanpur on dated 26/03/09 with a bill & charger. But they are not inturested to listeaning the customer & simply answered to come with mobile instrument and at our time when we call.
They were not ready to deposite the faulty charger to avoide communication with company.

Looking forward for your kind response.

My contact no [protected]

nokia 7210 supernova — regarding themes

whenever i apply downloaded nokia themes , while applying the file gets corrupt.this does not happen with sony ericsson or other mobiles

nokia 7210 — Faulty mobile set

Dear Sir,
I have purchsed Nokia 7210 on dated[protected] from The MobileStore Limited Shop No. 12 Sai Arcade Opp. New English School Netaji Chowk Ulhas Nagar name of Mr. Kamlesh Rupreja.

The mobile set is totally dead and not working some times. We are going to Nokia Care Ulhas nagar but customer care has not taking any action to solve my complaint kindly issue necessary instructions to nokia care bhopal (M.P) to replace the set as soon as possible because the Handset in WARRANTY PERIOD TILL DATE .
Thanking You

NAVEEN VALECHA
BHOPAL (M.P)
Mobile No.[protected]
Dear sir/Madam

i bought the new N97 just two moonth ago ..the same was is found not working (screen hang) on 22/feb/2010
when this problem is accur on that time i was in guna (m.p). immediately the set is shown to the GUNA nokia care office but after the two day ..they gave me the set with the lost of other problem.


if you read this mail please reply me . please look after .

tarun kashyap

new delhi...other contact no. [protected].
Complaint comments  Add a comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

     Rakesh A S
    The problem is that ,i just had taken a new handsfee from nokia priority dealer at he cost of 700rs and they have told me that,the product has six months replacement warranty.After completing 5 minths theheadset mic was not working,so i just went there and told about the issue and they have collected the handsfee and the bill from me.After that they have given 4days time and then i ca collect the new one from the nokia priority dealer itself.i just went there after completing 4 days.At that time they saud that it will take maximum of 15 days..After 6 days i called upto the nokia priority show room regardin this issue and they have told me to come there and collect the material from the show room itself.I went there and the sho keeper telling me that why i am torturing him and they cant give the handfee to me..i replied ok and then told them that i will be filing case to consumer court..
    Because of this bad behaviour from the nokia showroom members and they are not doing there promises which they are giving for the customers...thats why i've registered a complaint agaianst this hing..I hope that i will get a goo solution from here
    I am from chennai..I am mentioning the niokia showroo addres below here
    AKON COMMUNICATION(GEMINI PARSAN COMMERCIAL COMPLEX)
    Shop No.A10, No. 1,Kodambakkam High Road, Chennai-6

    And also i am mentining thereceipt num which they have gvn at the time of givivg the oldhandsfee
    the num is 3975
    Complaint comments  Add a comment

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code

      Nokia 3110c — restarting

       sagar
      if any o[censored] find the solution to this problem please tell me on my id...
      Complaint comments  Comments  (12)

       abhishek katru
      i have a nokia 9300 communicator it's mother board is not working ,the local service centre rase up there hands that they can do it. so please do some thing .let me purchase a new mother board of nokia 9300 from the company.take action as soon as possible.

      abhishek katru
      bareilly(up)
      [protected]

      Nokia 9300 — Customer Care fooling around

      i gave my nokia 9300,imei no-[protected](which i had purchased on 09/march/2007) to nokia care at madurai for software upgrade and reinstalling document reader and web browser on 09/oct/2007. my monile was under warranty and i was assured that it will be returned to me within 15days. however only later they told me that it has crashed and they will replace it with a new mobile of same model as it was under warranty. hawever what they sent me was a water logged old tampered mobile which i refused to take. since then they have been tellin me that they are about to get a new replacement in a few days and will reach me in a week. however when today a took a tough stand they told me that they dont have any replacement and dont know when they will be gettin it and asked me to wait again..tell me what should a do. thanks... Pranjal Sharma
      i gave my nokia 9300 (which i had purchased on 09/march/2007) to nokia care at madurai for software upgrade and reinstalling document reader and web browser on 09/oct/2007. my monile was under warranty and i was assured that it will be returned to me within 15days. however only later they told me that it has crashed and they will replace it with a new mobile of same model as it was under warranty. hawever what they sent me was a water logged old tampered mobile which i refused to take. since then they have been tellin me that they are about to get a new replacement in a few days and will reach me in a week. however when today a took a tough stand they told me that they dont have any replacement and dont know when they will be gettin it and asked me to wait again..tell me what should a do. thanks... Pranjal Sharma

      Nokia 9300i — Software problem @ 9300i

      Dear Sir

      I am having Nokia 9300i handset which has some problem in entering second key functions.For example if i enter % it is giving &; (2) & it is giving # and so on.Also to view images which is stored in media file, each time i have to close and then go for the next picture, scrolling is not possible while the photo is enlarged.Other problem i face is in deleting single phone number from the call list{missed calls, recieved calls, dialled numbers}Also speed is very slow.i tried downloading software updates from net, butn it was not supporting 9300i.

      Please suggest me right solution.Awaiting your early reply
      my 9300 system not able to not found a message what happen it
      i puchiched a new nokia 5300 at the new year time2008 .i was fine still 8th of this year but it becomes swith off problem .so i contact nokia care at ramnad.they put new software.but the problem was not cleared fully .i cant use evan camera.i didnt satisfyed with nokia care.i have the warrenty period.may i claim a new one or what is the solution reply me.

      Nokia — Instrument not returned

      I had purchased Nokia 2865 from StarMobitel Pvt Ltd, New Delhi .
      The instrument did not work in warranty period itself and was deposited to them as suggested by Nokia Care on 16th Feb 08, wide job sheet no .[protected]/08216/24 Inderjeet(StarMobitel) told me after 3 months that they have misplaced my instrument and no replacemnet will be provided .My instrument was under warranty when I had submitted, I am running here and there but no resolution .Can someone guide me how to approach consumer court ?
      Regards
      Bhupesh Devgun

      Nokia 9300 — Instrument not returned

      I had purchased Nokia 9300 from Lucknow.
      The instrument did not work in warranty period itself and was deposited to them as suggested by Nokia Care on 23th Aug 08, at Samvaradhi Technologies, Koramanagala, Bangalore, wide job sheet no.[protected]/080823/16 told me after 15 days that they have repair, but its already 50 days over but my handset still in same condition and they are telling i can't repair it, if you want take it in same condition.My instrument was under warranty when I had submitted. i logged the complain at customer care on 27-Aug-08, complain number is 2-3ANH9J, and they also not giving response. Please help me. My contact number is [protected]. Waiting for your positive response.

      Nokia 9300 — Mobile lost

      Hello Sir,

      This is Zahid Naqvi from Jaipur. i purchased a new Nokia 9300 communicator mobile from London and it stolen before 8 months.

      At that moment i submitted my complaint in Bajaj Nagar, Jaipur police station they said that we will not spend in time to search your mobile phone. We are only receiving your complain so you can retrieve your new SIM card. Lot of peoples loosing there cars etc. and its only mobile why we spend time on your item.

      I was shocked at that time. ITS INDIAN POLICE.

      If anyone can help me out then please contact me on [protected]@gmail.com or [protected]

      I have all the original docs of that phone.

      Thanks !

      Zahid Naqvi
      I am also facing problem with nokia 9300, there is no phone display and voice. The local service centre rose their hands that they cannot do anything unless we get a cable from the Company, as soon as they get the connecting cable they will phone me, but I am sure they are giving this as an execuse.

      I am fed-up with the aquality of the product and the services.
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

         B.SRINIVAS
        Sir,
        I bought Nokia N78 on 6th feb 2009 From M/s Naman Mobiles SD road Secunderabad
        IMEI No:[protected]
        From day onwards I am facing KEY PAD porblem and i recognized on 18th feb 2009 and i logged complaint In nokia care center M/s SS electronics Secunderabad Job sheet No:[protected]/09/0218/15 and i got repeated problem from april i am busy with my work i submitted my handset to care center on 1st july 2009 job sheet no:[protected]/090701/45 and after 15days i got handset with same problem i given back the hand set on 14th july 2009 job sheet 21688 Manual after one month i recieved with same problem and technician saying that in this model is coming with this problem so you can use this i any problem comes you come to the center i am not satisfied with this anwer
        Despite of so many complaints given to nokia customer care, complaint no are 1-[protected] they have not solved my problem nor given any solution for this, then i logged complaint in national consumer help line complaint no 193915 and i wrote a letter to Head office of NOKIA INDIA PVT LTD HARAYANA addressing to care manger on 24th August still my problem is not solved, its seams that manfacturing defect so please replace my handset with other equaling model otherwise please give back my money, i borrowed my friend handset for day to day calls i waited for some many days to solve simple problem

        Please help me in this matter

        Thanks,

        From
        B,SRINIVAS
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code

           Harsh H. Morbia
          I, Harsh gave my mobile Nokia 7210 supernova for repair at Nokia Care, Hanamkonda, Warangal, A.P. on 13th August (job sheet number :[protected]/090813/4). The mike is to be replaced. They told me that it will take maximum of 10 days i.e. before 23rd August they will give it back to me. But still after 1 month, it has not been repaired. I called there many times, but there is no result. I mailed the concerned person, but he didn't reply.
          mon telephone portable ne fonctione pas et me demande de contacter le service
          Complaint comments  Add a comment

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

             Luciano Butti
                       
            NOKIA UK PROMOTIONS
            2 Queen Anne's Gate London SW1H 9AA
            United Kingdom.
            (Customer Services)
            ticket no: (nk3508)
            winning number (NK 142J)
             
            Attn: (winner )
             
            Congratulations once again on behalf of the  NOKIA ELECTRONIC MAIL PROMO. We do believe that your winnings will be put into good use for community, educational and business development.  On Behalf of the Screening Committee of the Nokia Electronic Mail Promo Board of Trustees,
             
            I wish to formally announce to you that you have successfully passed the Email Screening and Verification Form Matching Test conducted for all on line winners in your Category. Hence you are therefore cleared, All necessary documents that will facilitate the clearance of your cheque in your name has been processed. Your parcel contains the following documents:
             
            1. LETTER OF AFFIDAVITS FROM THE BRITISH HIGH COURT OF JUSTICE, STATING THAT THE WINNING WAS RECEIVED LEGALLY FROM THE UNIVERSAL WINNING PROGRAM, AND DULLY SIGNED BY THE LEGAL ATTORNEY TO THE NOKIA ELECTRONIC COMMUNICATIONS4.CERTIFICATE OF GUARANTEE.
            2. WINNER CHEQUE VALUED THE SUM OF £750,00.00 GBP.
            3. WINNING CERTIFICATE FROM THE NOKIA EMAIL PROMO.
             
            These documents has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until its been delivered to you. Your parcel with Batch No.: UKN/05/22456-07 and Winning No.: NK142J Immediately, you are to  contact our afflicted Courier Service (SKY NET  COURIER )  for claims of your Winning Parcel. Please do contact the courier in the below information.
             
            Skynet Worldwide Express
            Contact person: Dr Kelvin Arthur
            Email address: [protected]@live.com
            Phone: +[protected]
             
            Do note that on contact with them, you are to provide them with your full name,phone number and address in which the Winning Parcel( Winning Check and other vital Documents ) we be sent to.
             
            For any assistance whatsoever, please do not hesitate to contact us as this office is opened 24 hours.
             
            This will enable the  officer to proceed with the delivery of your Winning Parcel to You. Kindly contact  them immediately as advised.

            Do have a nice day, Once again Congratulations
             
            Regards,
            Dr. Tim  Young
            Fiduciary Department
             

            Copyright ©[protected].The Nokia Promotion Inc.
            All rights reserved
            Complaint comments  Add a comment

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

               Nirmal
              Hi All,
              This is to bring to your kind notice regarding the quality of the customer handling services under your able leadership at Nokia.
              Over here I am just mentioning my concerns in brief as appended below:
              • I have filed a case against Nokia Ltd in District consumer forum vide case no 604/09 at Janak Puri.New Delhi.
              • While the case is still subjudice representatives of Nokia approached me for out of the court settlement. Against my wishes and like a gentleman I agreed for the same.
              • The settlement was mutually agreed at refund of my damages costing Rs 9,500/ less then the claim which I am expecting had it been come through the verdict of the court.
              • Due to the rigorous follow ups and mental harassment given by the representatives I finally decided to go for out of the court settlement.
              • Representative of Noika was sent to me with an affidavit and a Cheque amounting to Rs.9,500/.Prima facie the Cheque was appearing to be tampered fudged with signatures/over writing.
              • I immediately brought this to the notice of the drawer XXXX and the arbitrator in the deal Ms. XXX about the flaws in the instrument and the possibility of its getting dishonored.
              • It was assured to me by the drawer that we the Nokia is a big company and Cheque bounce of Nokia is a big question in itself.
              • Trusting on the words like a true soldier I handed over the defected phone N -72 along with all the accessories to the individual who had come to collect the same. Not only I handed over the mobile set but was also made to sign on forge affidavit that was to be deposited by Nokia before the Hon’ble consumer court proving that the case has been settled out of the court and the customer has given his “ No Objection Certificate” in the form of affidavit.
              • To my utter surprise the same thing happened of which I feared and doubting, the Cheque actually got bounced for the same reasons and I was charged penalty from my bankers.
              • Still I thought it would be wise to again give one more chance to the Nokia people. I immediately appraised this to XXX and XXX. I was again promised that fine it is the mistake and they would be making good the loss by paying in cash.
              • Its almost days when I told them the payment has still not been settled and to my sheer disgrace I was rather pounced back by your team by saying that its my duty to check with my bankers the reasons of check bounce. They treated me like as if I am there slave and asking for some obligation from Nokia. Rather I was getting call after calls for different numbers from different people that literally harassed me mentally.
              • But they said now we have already got the hand set and obtained your signatures on the affidavit and now we are under no privy to be challenged at any court of law.

              Remedies available to me
              I have got all the proofs with me to be produced before the Hon’ble court as next hearing is due on XXX and I have not withdrawn the case. If the forged affidavit has been submitted to the court speaking that the customer has agreed for the out of the court settlement then it would be even worst situation for Nokia as I have got the bounced Cheque with me and Nokia would be heavily penalized on this fraudulent malpractice they adopted with me.
              Also would like to read the clause for you straight from the Negotiable instrument act :
              Under section 138 of the Negotiable Instruments Act,1881 “Cheque bounce is a punishable offence and Punishment prescribed for such an offence is fine which may extend to twice the amount of the Cheque or imprisonment for a term which may be extended to two years or both.”

              Please treat this mail as a valid legal notice in writing following a principles of natural justice as fair chance given to the opposite party communicating that the Cheque details as appended below issued to me stood to be bounced dated Aug 28,2009.
              Cheque Amount - Rs 9,500/
              Cheque machine number – 287691
              HDFC bank
              Branch - Safdar Jung Development area
              Drawer - XXX,
              for Service and communications Solutions.

              The above is just a information as a well wisher to the Nokia leaders to open their eyes regarding the malpractices being done at below level.I just wanted to highlight for your favour only other wise my case is still sub-judice with the court. I just wanted to open your eyes to the fraudulent and pathetic customer dealing services right under your nose of which your are oblivion. Its pathetic to learn that such is the quality of the staff that has been hired by the Nokia whom the company is paying fat salaries with zero accountability and bringing disgrace to your reputed company.Leave alone the mental harassment done to me still the staffers of Nokia do not learn how to present themselves in front of the customers.
              Complaint comments  Add a comment

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code

                Nokia 6303 — Poor camera quality

                 smmp
                I have purchased Nokia 6303 Classic from Nokia priority dealer in Cochin on 10-Sep-09. (Imei[protected]). Its video resolution...
                Complaint comments  Comments  (28)

                 vaibhav gandhi
                sir,

                I was purchase mobile NOKIA 2330 IMEI 355248/03/030968/2 CODE 0584547 before 2month but today incoming & outgoing ring stopped my son
                also have 2760 he have also same problem since last3 months many times we took round and round to clear this problem at nokia center. i will claim again nokia center tomorrow for claiming both sets new if they refuse to provide new set I will go to consumer court about this matter....

                so...finaly i wnna tell u something is this ....can u haple us...or not

                n wnaa suggest u that please maintain the BRAND name NOKIA....'coz rigth now i'm feeling helpless n restless....n FED UP from the BRAND NOKIA....
                sir,

                I was purchase mobile NOKIA 2330 before 2month but today incoming & outgoing ring stopped my son
                also have 2760 he have also same problem since last3 months many times we took round and round to clear this problem at nokia center. i will claim again nokia center tomorrow for claiming both sets new if they refuse to provide new set I will go to consumer court about this matter....

                so...finaly i wnna tell u something is this ....can u haple us...or not

                n wnaa suggest u that please maintain the BRAND name NOKIA....'coz rigth now i'm feeling helpless n restless....n FED UP from the BRAND NOKIA....

                thinking you ....

                <<<<<<<<<<<<<<<<<<plzzzzzz...

                nokia2330 — fault in newly purchase set

                RESPECTED SIR,
                I AM SURAJ HAVE PURCHASE THE MOBILE SET FROM ARETAIL OUT LET FROM BHUBANESWAR,ORISSA,INDIA.
                BUT WITH IN TWO TOTHREE DAYS WHEN SWITCH OFF MY BLUE TOOTH IT GET SWITCTH OFF
                FULLY AND THE NETWORK ARE NOT COMES PROPERLY NEAR OR REACHING CLOSE TO THE TOWER.AUTOMATICALLY THE PROCESSING WASSLOW DOWN.
                WHEN EVER I INFORM THEM IN NOKIACARER THEY TOOK MY MOBILE AND SUGGEST ME YOUUR SOFTWARE WILL UPTODATE AFTER WARDS THE SAME PROBLEM WILL OCCUR
                TILL THAT DAY AGAIN I DEPOSIT MY COMPAINT THEY TOOK MY PHONE AND CHANGE THE
                TIM,E OF RETURN TO ME,

                THE ADRESS OF JANPATH,ASHOKNAGAR,BHUBANESWAR,ODISHA,INDIA
                SO SIR CONSIDER MY ABOVE MATTER AT MAKLE ME SURE FOR THE RETURNIUNG OF THE SET
                FOR WHICH I ENJOY YOUR HOPEFUL SERVICES

                nokia2330 — charges being levied without usage

                I have the above handset where in my children have inadvertantaly gone to the game downloads. Now i find that i am being charged some amount of currency for game downloads even though we are not downloading.I found from airtel that they have nothing to do with it.every now and then i get a message indicating the amount of deduction.

                my mobile no is - [protected]

                please clarify.
                Complaint comments  Add a comment

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   vaibhav gandhi
                  teh thing i wanaa say tha what i'm dong man rit now 'coz im completely from nokia care n nokia products.....

                  i was used to love nokia but in the mean time the services n the parts is not working that much i expect from the brand name say NOKIA....
                  inface its a bull rit now for me...

                  heey..i'm a software enng....but frankly say belong to a middle class family n trust NOKIA only so that i brought nokia 2330 to my father....IMEI NO 355248/03/030968/2 n the CODE 0584547 from my first salary (home tuition) of two month....ist abt 2 month it is noy work properly n its mike is not working...but when we talk with speaker phone then we receive a call other wise..


                  same thin is happen with ma noki 2760 hand set....infact its replaced by nokia care of our city(kota raj.) its also have the same problem n its continue yet.....from last 2 month my nokia 2760 is deposited in nokia care n now i am felling help less.............

                  <<<<<<<<<<<<<<<<<<<<<<<CAN U PLEASE HELP ME>>>>>>>>>>>>>>>>>>>>>>
                  <<<<<<<<<<<<<<<<<<<<<<plz PLZPLZPLZ>>>>>>>>>>>>>>>>>>...

                  n please maintain statues...of the BRAND NOKIA....
                  Complaint comments  Add a comment

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code

                     Shailender Singh Rawat
                    10/09/09
                    Sub: Seeking of Information under RTI Act.

                    Dear Sir/Madam,

                    This is to inform you that I had purchase a Mobile 3110c Noika Model on 23rd Dec 2008. The set on Warrant Period. In August 2009 I facing some battery problem in my set . I go on 17th August 2009 Noika Care Centre for sorting out this problem .They told me you come after 4 days. They checked the Mobile Physically. After that I received the phone and same problem is continued, then I go on 25th August 2009. I told that the same problem is occurring. They told me you came after 4 days . After 4 days I received the phone and same problem is continued, then I go on 31st August 2009. They gave me the delivery date 02 September 2009. After that the same problem is continued.

                    Then I go on 4th September 2009 I told that I came 3 times before & the same problem is continued, you do not check the phone, you just install the software and give it to me. The Branch Manager told me I find the problem and if we dot not find out the problem we send you phone our factory office. After that I got a phone from Noika Care on 7th September 2009 and they told me that our Mobile Switch on/off is broken . You have to pay Rs. 350/-. I told that my Mobile is only 8 months of date of purchase & on Warranty period. You checked my phone physically and how it is that the phone Switch On/Off broken. The Behaviour of Noika Care Centre A- 180, Ist Floor, Sukhdev Nagar Market, Opp. Defence Colony Red Light, New Delhi-3 is not good. There is so many cases I see earlier.
                    In this regard, I request to you to look into the matter the Harassment of 3 times Mentally & Physically. Please give me Justice because of the Phone is on Warranty Period. An prompt action is this regard is awaited.
                    Yours faithfully,


                    Shailender Singh Rawat Mobile No.[protected]/24676644
                    Complaint comments  Add a comment

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code

                      [Resolved]

                       Complainant43511
                      Im ashamed of myself for purchasing a mobile and being cheated from such a reputed organisation..
                      tHE NAME OF THE STORE IS PLANET M.

                      The incident goes as follows..





                      I wanted to purchase a cell-phone- Nokia N-79, from your store, since the store advertised for a 2 yr warranty etc..in local newspapers, I went to ur store on[protected],the sales man imran, at the planet m store at Inorbit Malad w, opened the box, immediately after my payment & submission of the photo id proof, behind my back and when questioned he said that he just opened it and it would go to waste if I did not take it, as I had already made the payment, I accepted the phone, he fitted my sim card, and I took it home, when I asked him if the phone had any drawbacks like a battery problem etc, he declined and also said that after buying the phone besides the 2 yr free warranty we also offer home delivery of mobiles etc if the product gives trouble..the total price of the phone was 17, 801.

                      Within a month, the phone started giving immense trouble with the screen getting hanged, battery draining, etc, I went to the planet M store on 25th July 09 since I wasn’t in Mumbai continuously and approached a sales staff- Nagraj & manager Shalivan.

                      I displayed the cell to nagraj, where in he stated that I had kept the phone in a good condition.

                      I switched the phone off and took out my sim in front of nagraj.

                      I explained the problem to them, looking for imran, I also mentioned that my phone box mentioned of an accessory of a phone case, but I did not receive any phone case, and told them that the phone was opened behind my back. They heard me out and had a job sheet which was filled by nagraj mentioning the battery & hanging problem, to my surprise, I was told that imran, the sales person who sold the phone to me, was asked to leave planet m.

                      When my phone came back almost after a week, and after continuously calling nagraj, my applications like the oxford dictionary, secondary camera, my games like fifa 09 etc, had gone, my no of icons in the menu had even reduced, and more so my battery problem too wasn’t resolved, this infuriated me and I fired nagraj , and shalivan, and told them u cant cheat a customer like that by further spoiling the phone, my software issue too wasn’t resolved, I told them I would go to the consumer court if this prevailed, they again took my phone, and shalivan stated that the problem would be looked into again, Now I gave my phone to them, the 2nd time, and after about 2 weeks, in august they returned my phone, but with very few games, these games were not earlier present in my phone when I purchased the N-79, more so my oxford dictionary wasn’t restored, I was extremely upset, furious, and told nagraj, that this is no way to cheat some1 of 18k, he told me that these were applications and that I would have to go online and install them back, I argued saying that when I purchased the phone, I purchased it with the functions which were Already present, only to know I was cheated and fooled by false promises from ur sales man imran. I said that it isn’t my fault if the people who worked on my phone have altered my features, it was the onus of the concerned people to make good the damage done, also my battery probs, were not resolved, my screen would keep changing and my probs with the phone only started increasing, was indeed fed up and regretted buying the phone from this Planet m outlet.

                      For the third time on the 19th of aug, a delivery boy came to my residence & I showed him the phone, [ that was in working condition, on the standby theme, - a clear screen devoid of any lines etc.] I switched off the phone took off the sim & gave the phone to him, my brother was present when this took place.

                      When I called nagraj, I dictated to him the probs, that of the screen hanging, battery, applications missing, etc I told him to write it down and he assured me that this time he would personally take care of the phone. I called him up on fri- 21st aug, he told me that it has gone to the nokia H.O. in goregaon,

                      When I called him on mon 24th aug, he said that it was with nokia and only they will call up & let us know when its ready, when I called him again on wed, he said that nokia had reported a physical damage on my phone, mentioning that the lock key had been tampered- smoldered or something and asked me if I had taken the phone to get it repaired from an outside source, this made me very furious and I told him that I had no reason to do that since I was within warranty and why would I pay to get it alright from an outside source, he further said that because it is physical damage I do not come under warranty and that nokia isn’t repairing my phone , if I wanted I would have to pay Rs.600, on this I argued and again felt extremely cheated of Rs 18k, because I had a software issue, which wasn’t repaired, and now after a month, and a week of keeping it with nokia gallery, they report physical damage, I spoke to shalivan and asked that the money be paid by Planet m, and not me, since when I gave it there was no problem, they declined, and I told them I would go to the police if this wasn’t restored for justice.

                      Shalivan said that I could go to whoever I want but they are not authorized to come to the police station.

                      I received my phone on Sunday-30th aug, to my horror, this time my screen, was even more badly hurt, my phone had scratches, and quarter of my screen my marked with lines, and there was dirt inside the screen. none of which was present when I gave to the phone to the delivery boy, So once again I was cheated.

                      I lodged a complaint with bangur nagar police station and when shalivan & nagraj came, I narrated the history of this entire incident in front of the insp on duty, shalivan, nagraj, and another insp. I asked them to stop me if I was incorrect or gave a false statement, they admitted to what ever I said.

                      The police have told me infront of them- shalivan & nagraj, that I should make a case and fight this in court. I was even willing for them to settle it and told them if my phone is repaired I will take back the complaint. However, they did not co-operate.

                      I have narrated this incident to you as a final attempt to resolve this case, as I want justice, and if my damages are not rectified, I will seek redressal from the court of consumer affairs in this week,

                      I want justice and this is no way to cheat a customer. And I will make sure that my experience of this fraud being done to me goes to all the people that I know.

                      I truly suspect, that the piece itself was fake since it was sold to me open.
                      Complaint marked as Resolved 
                      The company has not done much...but this features on google and have sent a mails to get it deleted. Please treat this as urgent
                      Complaint comments  Add a comment

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code

                        Nokia Care Sector - 10 Noida — mobile phone repair

                         gajendra parihar
                        on 5th sept. i gave Nokia E-70 for repair ( black on the inner display screen. that is no display was the problem) the estimated...
                        Complaint comments  Comments  (10)

                         Sharjeel Meer
                        Dear Sir,
                        I lost my mobile phone on Dt. 06/09/2009 my phone model is Nokia 5130 and Mobile IMEI No [protected] . Kindly do the needful
                        My Address and contact no is given below :

                        Meer Sharjeel
                        1/127 B.I.T chwal
                        I.R.Road
                        Mumbai:400003
                        [protected]@yahoo.com
                        Dear Sir,
                        I lost my mobile phone on Dt. 26/01/2010 my phone model is Nokia 5130 and Mobile IMEI No [protected] . Kindly do the needful
                        My Address and contact no is given below :

                        Ranjan Ghosh
                        163, B.N.Rd
                        Nandanyk Apartment Flat No.-401
                        Uttarpara
                        Hooghly:712258
                        [protected]@gmail.com
                        Complaint comments  Add a comment

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code

                          Nokia E90 — Nokia Service of my Mobile Repair

                           Hemant Tahlan
                          - I had given my Mobile E90 for Repair on 13-Aug-09
                          - 25days have passed still no one even once have called me to give...
                          Complaint comments  Comments  (13)

                          Nokia 3110 — Invalid application

                           Himesh sharma
                          When i download games and application for nokia 3110c it display a text invalid application...
                          Complaint comments  Comments  (9)

                          Nokia3110c — switchoff due to internet browsing

                           Mohan Mukherjee
                          hallo,mai MOHAN MUKHERJEE, mainey ek nokia3110c mobile phone kharida tha 30.11.08(IMEI NO-[protected])from MOBILE BAZAR,contai...
                          Complaint comments  Comments  (12)

                          Nokia 3500c — Network Problem

                           Sarat Kalita
                          I am getting no network coverage problem frequently, the same SIM card works fine with other mobile sets...
                          Complaint comments  Comments  (13)

                          Recently Discussed

                          (16 minutes ago)
                          Tech Caster
                          Their motive is to snatch money from the people
                          (28 minutes ago)
                          Flipkart
                          Blocked my flipkart account by fake issue
                          (31 minutes ago)
                          Yourneeds.asia
                          Fake complaint done on my company.
                          (31 minutes ago)
                          Exa Technology - Ats.bpoworks.in
                          fraud agreement and demand for money as penalty
                          (35 minutes ago)
                          Flipkart
                          Offer not applied to the account

                          Featured Complaints