Nokia India Complaints & Reviews

I have lost my nokia c6 mobile. Please find below details of my lost mobile:

My name: Archana Ganate
Address: 307 Sunder Towers, T.J road, Sewri west, Mumbai – 400015, India
Phone model: Nokia C6
Last used No.: [protected]
E-mail for communication: btb.[protected]@orbit-star.com or [protected]@gmail.com
Missed date: 16th April, 2011
IMEI No.: [protected]

To,

Dear Sir/Mam


I am Dheeraj Kumar. I have taken a mobile from nokia E-5 on date[protected]. The product code of my mobile is 059B055. Sir, i have to state that on[protected] my mobile was not working properly, as i was in my village i could not go to nokia care centre. I visited nokia care center MAA COMMUNICATION B-36 GURU NANAK PURA RADHU PALACE ROAD OPP V3S MALL LAXMI NAGAR, NEW DELHI-92 on[protected] to get my mobile repaired. I was told that there was problem of application crashes. After 1 hour when i went to nokia care to receive my mobile i found that one of the keys of my mobile was not working properly. They were pressing me to receive my mobile in such a condition. i didn't want to take my mobile in damage condition so they demanded the some money. as my mobile is in warranty period and the harm caused by them, i can’t pay any cost to them. i want to get my mobile replaced.
Sir/Mam, I am not the only customer who has been cheated by them. I want you to take strict action against them so that the right of a customer can be protected. I'll be grateful to You for this kind act.

Rgards
Dheeraj kumar
Add-212/3 Mandawali Delhi-92
Mob-[protected]
E.mail- dashing.[protected]@gmail.com

when i go to my left shortcut key 'go to'-select option-application list. Then my mobile stop and not working, so i go to nokia care and upload new software but some day later the same problem again occur. Now what can i do?

TO,
THE SENIOR MANAGER,
CUSTOMER SERVICE

dear sir,
I Bindu Singh had purchase a new mobile phone as i was told that nokia is the best company to use i purchased a nokia C6 @12600/-from vijay sales andheri on 2/04/2011but after 2 days the mobile starded giving problem it was getting hot and automatically switch off i went to vijay sales for the same they told that they cannot do any thing as the company gives warrenty thenafter i went to nokia gallery (royal enterprises)andheri i spoke to the manager named (babu khan) about the problem he told thats there a software problem and it will be allright after the software update and asked me to use it for two days and if the problem continues he will replace the mobile by the head office and give me a new piece
but the problem started again after 2 days i went to the gallery again and the tone of the manager was so horrible as if he do not want the customer to come to him and he simply answerd the no replacement will be given you can do what ever you want to do after so much of trouble i went to nokia gallery which is in goregaon he kept my mobile for two days and gave me the same reason that there is a software problem but i do not understand if there is a software problem how will the mobile get hot.and after picking up the mobile from the gallary it worked properly for 4 hours and again started giving the same problem and till date it is giving problem please help me out of these i will be very greatful to you.

Regards,
Bindu Singh
([protected])
HOS
LANDMARK
TATA ENTERPRISE

hiiii my name is bhuvanesh sanan
my mobile is lost my adress h no.105 ward no. 13 near harkrishan primary school teh ajnala distt
amritsar,punjab,india pin code 143102
plz help me
my email id is [protected]@yahoo.in

DEAR SIR I WAS BOUGHT MY PHONE FROM EXTRA SUPERMARKET 3 MONTHS AGO SINCE THEN IT WAS WORKING GOOD BUT PAST WEEK OR BEFORE WHEN I WAS MAKING AN INTERNET CALL IT TURNED OFF & SINCE THEN IT IS NOT EVEN TURNING ON PLEASE HELP ME URGENTLY.

THANKS

After so many mails & telephonic conversations from customer support @ Bengluru & N.Delhi I did not get satisfactory action I spent Rs.25000 & purchased Nokia N8 with in 24hrs the device got hanged up as per company policy as told by customer care @ Benguluru & Delhi the handset should be replaced if problem reported with in 48hrs which I did but Distributor said it will take 25 days. I am confused, so I am posting this on customer complaints forum expecting you to forward this matter to company & get problem sorted out I will be highly oblized.
Regards,
M.V.G.Krishna.
Cell no:+91-[protected]

Dear sir,

I am using Nokia N97mini handset, the battery backup of that hand set is not good so that i have given it to service to get new one with the service job sheet no[protected]/110331/66 on 31/mar/2011 after 7days they are giving me a battery which is not sealed peace. they are giving me loose battery. please suggest me how can it possible without seal. while taking a new battery they are giving sealed peace then why cont at the time of service replacement, How can i know that it is a new battery. Nokia is such a big company and doing this sort of things.
Where as Sony is replacing immediately the sealed peace.

Regards,
M Pavan Kumar.
Mob: [protected]

This is regarding cheating of cell phone customers by Big C outlet situated at ameerpet opposite to chandana brothers, Hyderabad. One of my friends had to purchase nokia c3 model, so I accompanied him and visited the shop on 14.04.2011. as soon as we entered the shop, we asked for nokia c3 cell phone, golden white colour, the sales person at the counter has brought the item , which was present in a box. After confirmation about purchase, The sales person told that he is going to open the box and at the same time, he has given a hand written receipt and asked us to make payment at the payment counter, which was 4 feet away from the sales counter. In an attempt to pay the bill, We could not ensure whether the box was in sealed condition. After few minutes at the payment counter, the person at the counter issued the payment receipt and asked us to collect the piece, mean while ,the sales person opened the cell phone and asked for my SIM card to insert into the new cell phone. The sales person showed us the cellphone, 1GB memory card, charger and earphones but did not speak about the warranty card or user manual. ( I think this is done intentionally as the sales person is selling the items, which are not intact, if not , how can nokia deliver products with out warranty card). After thorough inspection of the items, for few minutes, we could notice that the warranty card is missing, though the user manual is present. The terms and consitions given in the receipt by Big C mentions that warranty & service is covered on producing original bill and warranty card. When this was brought to the notice of shopkeeper, he blames the nokia company for not including warranty card in the box. If that was a genuine case, the shopkeeper could return that product to the nokia and could give a new piece to me but the shopkeeper mentioned that he will not replace the product and finally, having paid the demanded amount of Rs.6000/- with out single rupee bargain, we had to come out of the shop with despair.

There is a very small sticker which prevents the opening of the box, which is termed as seal and which can be easily managed to remove the item with out disturbing it. I think Big C people are expert in doing this.

I recommend nokia and other companies to have a very strong plastic cover seal which totally encompasses the box, so as to provide a better tamper proof system and to develop a sense of reliability in the customers and to avoid cheating by the cell phone dealers.

So, if any one is visiting this store, be careful, because the sales person play tricks in removing the contents from your box or might have already replaced/removed any item from the box.

The present seal in the form of a sticker is a nothing more than absolute rubbish and does not guarantee that the product is intact.

I strongly recommend not to visit this store.

>>>
Karan,
Hyderabad.

Dear Sir,

I and my family is regular user of Nokia Phones and till date I had no problems or complaints in respect of Nokia Phones. On 17.12.2010 I purchased NOKIA C5 No.[protected] from M/s. Phone Shop located at 2, Vijayamahal Building, Gokhale Road, Naupada, Thane (West). However, even after taking good care of the phone by keeping it in the cover only after 3 months o[censored]se the phone stopped working, As the phone was under warranty, I took my cell phone to M/s. Phone Shop, they directed me to M/s. Prudent Telecom Services located at Jain Building, Ground Floor, Near Jain Temple, Tembhi Naka, Thane (West) for repairs for the phone, however M/s. Prudent Telecom Services asked me to pay Rs. 250/- for the services even though the phone was under warranty period on 31.03.2011. After 2-3 days M/s. Prudent Telecom Services informed me over telephone that some liquid had entered in the phone and due to which it had stopped working and this was a major problem and cannot be repaired. I informed them that there was no chance of liquid entering the phone as the same was always kept in the cover and also it is not rainy season, due to my persistence M/s. Prudent Telecom Services agreed to send the phone for repairs to their factory. After a week phone was returned without repairing and with the remark that “phone was sent to factory for further repair process found liquid lodged in PCB Board and will not cover warranty as per NOKIA’s terms and conditions.

As explained above there was no chance of liquid / fluid getting in the phone and it appears to be manufacturing defect. Nokia being an esteemed company should accept the responsibility and replace the phone at the earliest and take to task the dealers / franchisees who are hell bent on spoiling its name and market.

Dear Sir,

I have lost my mobile phone ([protected]) last night while watching the IPL match at Uppal Stadium.
I request you to look into this matter for which I am giving below the details which could help you to trace the same. The mobile number service provider is Vodafone Mumbai.

Name : Mr. Vijay Raghavan
Address : F-4, Dattaguru Society, Deonar, Mumbai -400088.Ph:[protected]
Local address : Mr. Prabhakar Nair, 10-3-282/4/B, humayun Nagar, Hyderabad- 500028.
Phone:[protected]
Phone Model : Nokia 7210 Super Nova
E-mail for communication : [protected]@gmail.com
Lost Date : 14/04/2011
IMEI No. : [protected].

If you require any further information , please let me know.
Would appreciate your prompt action in this matter.

Regards

Vijay Raghavan

Respected sir,
I received a massege on my mobile no. [protected] in T20 - UK NOKIA ANNIVERSARY that I have won the 250000 pound.
Due to this matter I have deposited about 50000 INR . Please help me sir.

I, Mr.Javed hossain is having a Nokia 5800(IMEI: [protected]) express music. I was given an earphone model no. WH-205 [protected] 1g1R44266 with the phone.
Now the earphone is out of order and they are refusing to take the earphone telling that this was not given with this model (5800 express music).
contact email: [protected]@yahoo.com
mobile:[protected]

Hello There,

I OWN THIS HANSET SINCE June 2009 AND ALL OF SUDDEN MY PHONE GETS HANGED AND AFTER RESTARTING IT STARTED SHOWING CONTACT SERVICE.

AFTER APPROACHING PLANET M CENTER FROM VIMANNGAR PUNE BRANCH, THEY HAVEMENTIONED THAT THIS IS HARDWARE PROBLEM AND CAN NOT BE REPAIRED WHICH IS NOT ACCEPTABLE AND NEED TO BE VERIFIED BY A RESPONSIBLE ENGINEER FROM NOKIA COMPANY HEADQUARTES OR PLANET M SHOP WHO HASPROVIDED WARENTY FOR THIS CELL.
WITHIN SHORT DURATION IF SUCH PROBLEM COMES, COMPANY SHOULD HELP CUSTOMER. I WAS NOT EXPECTING THIS TYPE OF SERVICE OR ISSUE FROM NOKIA BRAND. SAME GOES TO PLANET M FROM VIMANAGAR PUNE.


I AM DEEPLY GRIEVED AND PLANET M AND NOKIA HQ HAS TO HELP ME OUT FOR GENUINE VERIFICATION OF THIS TYPE OF ISSUE

I bought the phone since 3 weeks and since then I have been suffering with it,
it hangs and the screen does not respond to answer and reject buttons, this is my first bad experience with a Nokia.
Please tell me what to do. Also advise me what to do after 3 months or 3 years o[censored]sing it.
Will the performance remain with the same defects ? Do you pay money on new ideas ? Do you plan to upgrade Nokia to where it was ?
My contact details are[protected] OR [protected]@hotmail.com
I am expecting your call.
Muhammad Bayoumy.

I am using NOKIA 5130-C, Few days ago I found my calculator application was absent from the mobile and right now Bluetooth application was also missing, and when i used my camera application then my mobile goes hang

Dear Team,

This is Siva, I have lost my mobile on 13.04.2011 and called airtel to block my mobile by using my IMEi number they are not responding properly and they said they can not block mobile with IMEi number..

I have seen in the so many websites saying that we can block our mobiles with IMEI number..I would appreciateif you can tell on the possibility of blocking IMEI number....
you can reach me on my mobile [protected]/ [protected]@yahoo.co.in

To,

Senior Management Customer Care Nokia,
India

Dear Sir,

I had submitted my mobile phone model 6300 for software updation in nokia care of - platinum technocrats 45/1 1st floor, main corner market , malviya nagar , new Delhi-110017 in the month of march 2010, My phone was in working condition , every application of phone was working. job sheet number[protected]/100401/7
imei number- [protected]

There after i got a call from nokia care that please come to branch we would like to talk to you.
When i visited there on 15/04/2010 , they given back my phone but when i tried to switch on in front of them only , phone was not even getting switch on, then they said u pay the consultation fee, and leave the phone here only will update it in 2-3 days & they given me new job sheet (Manual)number 138.
Then i visited that nokia care after 3 days they said "sir one of our employee has damage ur phone ICU, and he has left the job" I said it not my head ache u damaged it now u repair it or give me the phone in the same condition i have given to u, because i ll not pay charge for the damaged caused by your employee. They said OK, give us the time for 15 days will make it fine.

After that i visited nokia care , they said they require another 15-20 days time to make it fine from head office. i said ok.

I visited same centre again after 20 days , same story again.

Then i visited the nokia care again after 20 days, I come to know That platinum technocrarts has shut down forever,
Some how i come to know my phone is with another nokia care in kolta mubarak pur , opp defence colony, new delhi.which is about 15 km from my house.
I discussed my story with new nokia care centre, they said "we will repair ur phone,let us discused it with previous nokia care malviya nagar".
Then i visited there 2 time they said we have not discused till yet.
Then nokia centre said we will charge fee for icu or something something because they are damaged by nokia care malviya nagar not by our branch.

I discussed the same about 12-15 times with customer care help line number. Every time i need to tell the full store to them .Every time they take more then one hour to tell full story and then put hold & even i get calls from complaint department they say we will discussed with seniors and all ,then they even dont call


First nokia care shifted my phone without my permission or without intimation that too very far.
Second they damaged my phone are asking money for that damaged cause by them only.
Every time i take off from my office to just visit the nokia branch.

Recent complaint number -1-[protected]

Its being more then a year my phone is with nokia care only.i m feed up with nokia care, Please resolve this or else i ll also complain against them in media & consumer court.


Rgds
Unfornatunaly a Nokia Customer,

karun budhiraja

[protected]@yahoo.co.in

[protected]

With due respect I want to inform you that i have given my Nokia handset to thier service centre for repairing at 5 march.at that time the lady who deals with customer said that your mobile repairing charges 900/-. when i collect my phone the camera are not working properly and also it is not conected with PC.again i have given my phone
to service center on 15 march.when i collect my phone problem remain same also the outgoing voice quality not clear.in one month i visited 4 time.everytime i recieve 2 or 3 days it work properly but again it creats a problem
so I request you to kindly take action against that care centre.


Thanking You
yours faithfully
Deepak

Moblie is hanging problem that means display is suddenly going to white colour and switch off. Give me on solution for that problem.