Nokia India Complaints & Reviews

Moblie is hanging problem that means display is suddenly going to white colour and switch off. Give me on solution for that problem.

I have purchased nokia mobile 2690 from mobile store kota with one year warranty but unfortunately it lost is blue color haphazardly now it looks very bad and still it is in gurantee period.when contacted to nokia care centre they say it is not a new problem it happens in nokia 2690 now I have decided to sue in the consumer court.

i purchesed a nokia 2690.within one year i went four time in nokia centre,1-in massege folder e-mail option removed,(centre reinsttale saftware,)2- in mini opera hindi font not working on handset but working on pc,(centre could not solved the problem but create a new problem) 3- again e-mail option removed and.............. and now i want to get rid of this problem(hand set )so i sale it in onethird rate of purchese. now i am happy ! becouse i have no this problem (handset).

Dear Sir,

Today(12_april_2011) I was supposed to get my phone Returned, when i make a call to your Service Centre they said "your phone is with our Head
office and it will take 04 to 05 days more". Now I am totally
frustrated with your Services. If you are not able to solve my problem
pls let me know very clearly.

Pls look into the matter and do the needful.


From,
Amit Nanda

1706, Outram lines,

Kingsway Camp,

Delhi-110009



To,

Person In charge

NOKIA



Dear Sir/Madam,

Its really painful and heart breaking that I have been compelled to approach you directly for proper repairing of my newly purchased phone –Model-X2-01 Silver of Nokia brand, perhaps one of the most prestigious brand and reputed brand world wide. I have just purchase the phone on 01st March’2011 which unfortunately creates problem and subsequently I approached your authorised service centre namely Durga Communications but they provide me such a poor service which is not expected from an authorised service centre using your brand name. I approached on 08th March’2011 first time for repairing and since then they have repaired it three times but phone is not still working properly. They are still lingering it on and tolerating for next week and as such I have been compelled to approach you with a request to please intervene and look the matter from your end.



However as required details related to my phone set is furnished below:-



1) Location and complete address of the Nokia Service Centre (where my handset is submitted)



Ø DURGA COMMUNICATION

126, MALL ROAD, KINGSWAY CAMP, DELHI-110 009


2) IMEI (International Mobile Equipment Identifier)/Serial number of the mobile phone



Ø [protected]


3) Latest Job slip/repair number



Ø 7314 dated 02.04.2011


4) Place of purchase (complete address of the dealer)



Ø PLANET INFOCOM (NOKIA PRIORITY DEALER), D-154, KAMLA NAGAR, DELHI-110007


5) Date when the phone was submitted



Ø 02.04.2011



6) My alternate contact number



Ø [protected]


7) Nature of Concern



Ø NO BATTERY BACKUP


Sir, the matter is most urgent and I have already suffered a lot thus looking for your immediate action.



Thanks,



AMIT NANDA

I bought NOKIA N8 about 5 and a half months back and have been facing too many problems with it, sometimes messages wont be sent, sometimes the phone restarts automatically,etc etc...
within a span of jus 5months, I've given my handset to NOKIA Care 6 times and everytime they flash the software and give, initially there wont be ant problem but after a few days again some or the other problem starts... I WANTED TO KNOW IF I CAN CLAIM FOR HANDSET REPLACEMENT FROM NOKIA BECAUSE OF VERY FREQUENT PROBLEMS.
MY HANDSET IMEI NO IS : [protected].

I purchased NOKIA E52 mobile on last year JUNE with cost of 900 dh.. On that day onwards getting n number of problems with that mobile. I Nokia care center to find the solution for that. But, They are unable to solve the issue present i am not using the mobile. Please...

same problem again and again automatic switch on off... ,i wanna new set of dis price...dats all . i m fed up wit this set....so plz take some action against this problem.....:(

My Nokia 2730c become very hot when i use it as a modem in my PC within 30 minutes.

I have very bitter experiences with Nokia 7230, whose primitive software shatters all my expectations.:

• Unexpectedly, TEMPLATES & SAVED ITEMS folders are not offered in a phone costing nearly Rs 6,000 !! I cannot save any item or save any template, which I can even in a basic phone like Nokia 2626 !! This affects me too much as I need SMS a lot and lack of this feature makes my phone somewhat useless.
• In "Internet" folder , there is no "Go to Address" or "Settings" options !!
• I Cannot change the "Home Page" address from the default one !!
Prasenjit Bhakat,"Probity", 313/8 Ghoradhara ,P.O. JHARGRAM 721507, W.B

My Nokia 5233 restarts automatically. Apart from this it's a nice mobile.

DEAR SIR,

I HAD PURCHASED THE NOKIA E5 MOBILE PHONE ON 25/12/2010 AT SRI LAKSHMI TELE SHOP,MANDYA, AND SINCE 03/04/2011 THE MOBILE SET DOES NOT SWITCH ON ,NOR GETTING CHARGED. THIS WAS BROUGHT TO THE NOTICE OF THE SHOP WHERE IT WAS PURCHASED AT MANDYA, AS PER THEIR INSTRUCTION IT WAS SHOWN TO PRIYA NOKIA CARE CENTER , MANDYA, THEY KEPT FOR 2 DAYS AND ON 07/04/.2011 INFORMED THAT THEY CAN NOT ATTEND FOR REPAIR AND IT HAS TO BE SENT TO NEW DELHI NOKIA CARE CENTER, REF JOB SHEET NO[protected]/110407/7 DT 07.04.2011.

THEY COULD HAVE SENT THE SET TO BANGALORE INSTEAD OF NEW DELHI,TO GET THE REPAIRED SET AT THE EARLIEST, BUT, THEY DID NOT DO SO, AS THE SET IS ONE OF THE HI END MOBILE SET, WE DO NOT EXPECT IT TO MALFUNCTION SO EARLY, I WANT IT TO BE REPLACED INSTEAD OF REPAIRING THE SAME, OTHER WISE I WILL HAVE TO APPROACH CONSUMER COURT FOR DOING THE JUSTICE, AS I AM A PROFESSIONAL MEDICAL DOCTOR, THE MOBILE USAGE IS VERY MUCH ESSENTIAL, THEY HAVE NOT PROVIDED ANY SPARE SET FOR STOP GAP ARRANGEMENT, HOPE SUCH FACILITY ARE PROVIDED IN FUTURE, AND HOPE MY SET ARE REPLACE AT THE EARLIEST.

SINCERELY

DR T.S.BHAT
C/O SANJO HOSPITAL
MANDYA

Hi,

I had purched new nokia c6 phone with serial number - [protected] in march 2011 but after purchase this pone i found that this phone is hang whenever i am doning any thing handset even when calling from phone.

please help to retify this problem.

BR//

Mohit Verma

[protected]

DEAR SIR/MADAM,
this is B PRADEEP KUMAR i am consumer o[censored]r product N97 MINI COMPLAINT NO 1-[protected]
I have lodged a complaint against ur NOKIA CARE CENTRES with ur customer care i have raised a complaint on 21st march my mobile TOUCH and other things have been changed it with other TOUCH
because i have been using the mobile(N97) FOR last 10 months i know how my mobile touch was and what color it was
I'M VERY MUCH DISSATISFIED WITH UR CUSTOMER CARE SERVICE PPL THEY SAID THEY ARE LOOKING AFTER THE PROBLEM
YESTERDAY I HAVE BEEN PUT HOLD FOR UR SURVEY CONDUCTS FOR MANY TIMES WHILE I WAS WAITING FOR UR REPRESENTATIVE TO RESPOND
IF THE PROBLEM IS NOT SATISFIED WITH IN SHORT SPAN I WILL ASSURE THAT I AM GOING TO MAKE FURTHER LEGAL STEPS
I HAVE CALLED UR SERVICE FOR 15 TO 20 TIMES BUT NOT SATISFIED WITH UR SERVICE
PLS DO THE NEEDFUL AS EARLY AS POSSIBLE

Dear sir,

i(guru dayal) gave my handset(nokia 5130) at nokia care jaunpur some times ago because it was not working properly.
At nokia care they told to me that your mobile's warantty period has been gone out and take 100rs for this and said that u have to spent 800-1000rs for it and u have to put it for 2 days then ur mobile will work properly. I said ok.
After 2 days when i went there then they said to me that your mobile will not be repair because all the parts o[censored]r mobile has been burst, and also thex didn't return my 100rs.
After that i gave my mobile to a general repair shop and he told me that some parts o[censored]r mobile like camera,ic etc. has been changed.
I found a big guilty and corruption at nokia care jaunpur and care like this are responsible for the bad image of nokia at this stage.
Kindly take a proper and tight action against the nokia care jaunpur.

Your faithfully,
Guru dayal singh
Cellno-[protected]
Address-vill-sarokhanpur
po.-badlapur
dist-jaunpur
Pin code-222125

I bought a Nokia c7 in Jan 2011. Within fifteen days of purchase the paint on the panel started peeling off. On contacting the nearest Nokia care, they ask'd me to wait saying the spares of this phone are not out yet being a newly launched model.

And now after 2 months of continuous request for a solution they Say that PANELS ARE NOT UNDER WARRANTY.

Am really shock'd the way Nokia has treated me. I feel cheated. I request you to look into this matter at the earliest and provide me wit a solution on how to table the issue.

We as customers don't pay separately for panel, battery, mother board etc. We pay together, a lumpsum amount for the phone. Then why is the warranty diff for each part?

I have been very loyal to the NOKIA BRAND! But the response from Nokia care gives me a feeling That customers are taken for a ride.

After paying 18000rupees for the phone, i didn't expect such poor quality of parts on the phone.

Please help!
Ashish Nahar
[protected]@yahoo.com

I like Nokia by their products like 1100, 6630, N-series. I always trust Nokia's products as top notch quality. I want to bring your notice of my new Nokia handset's technical problem and the irresponsible customer service.

I purchased a new Nokia X3 with an IMEI No. of [protected]XXXXX from a Nokia dealer in Coimbatore on[protected]. Within a fortnight the device failed to perform. I addressed this to the Nokia Customer care (Multiple Mobile Care, Center No.: NCC329_465550) in Coimbatore. They identified the problem as 'Boot Failure'. I got my mobile replaced on[protected] with a mobile carrying an IMEI No. of [protected]XXXXX which was after 20 days of placing a service request. They said it was a new mobile, but it rather appears like a well used mobile. Is this mobile replacement service a betraying drama?
I have no option other than receiving that replaced new like old mobile as I can count on the days rather hours I used my highly anticipated so called X3 mobile. Before I had my hands on the replaced mobile the network wasn't consistent. Though I had experienced a worst customer support from Nokia, I trusted the mobile was in a good condition. I made couple of process to verify the BSNL network and my SIM card. It works fine with any mobile other than my X3. I was so much disappointed that I was on an official tour and my brand new mobile wasn't working. It often goes to 'No Service' mode.
I returned my mobile phone to the same service center where I got it replaced before 2 months. They again promised that the network issue has been fixed. Within an hour, the handset failed to fetch the network. I was frustrated and raised this issues to the center management.
They accepted my handset for servicing for the 3rd time within 6 months of purchase. This time the Job sheet was made computerized and I got the computer generated acknowledgment. I lost the trust with Nokia.
My friends who was very happy with the value of money, china handsets are making me think over it.

Is Nokia listening to these customer complaints?
Is this mobile replacement service a betraying drama?
Is Nokia promoting deceitful advertisement of their models?
Why is the customer support of 1,020 million U.S. dollars company, so worst and not customer-centric?
Why was the Job sheet made computer generated only when someone raises the issue to higher level?
Are these customer support centers cheating on the customers and the company?
What steps will Nokia take to satisfy customers like me and put them back in a smoother relationship with Nokia?

Waiting some valuable response,

S. Nithianand,
Coimbatore.
[protected]

The nokia E5 phone was bought just 2 months before.The following details of the phone are mentioned, NOKIA E5, IMEI [protected], Invoice no 8225, dated 05.02.11 purchased from Poorvika mobile stores in Pondicherry. The mobile is insured too. One morning it just hanged on receiving a call and didn't respond to any thing even after switching off. The mobile showroom was contacted and didn't listen to anything and suggested to contact Nokia care at Pondicherry (Royal service, 361, MG road, Puducherry - 605001). However, it had to be sent to Delhi by them because they could not fix the problem. I was told that such type of service delivery takes a minimum of 8days and maximum..? duration and i feel this is too long a duration and creates extreme customer irritation. Added on to that, no stand by phone is given and even if it is given, either it is worn out or does not have a charger/ connector. I am unable to understand the fact that why customers should buy the charger for the stand by phone? If the phone shows problem so early after purchase, what is the guarantee that it would be good in future? and i just wanted to know openly what is the meaning of warranty here? Is it to just to repair and give the phone so that it creates problems again after the warranty is over!!! This might sound too silly to the Nokia team but kindly note it that it is loosing credibility by doing so. There is so much of marketing of lucrative services and best models..."Best care by Nokia" but it is questionable and customers are not ignorant or blind.

NOKIA N97 MINI COMPLAINT - Many problems in this set bad set of the company
1-software hanging,
2- mobile automatic restart than display becomes red green yellow lines are come on using it some times display half of dis display work and half is hang many times,
3- phone heat up on play video and music and any app is running
4- low battery back up
5- phone hangs many times then the only option is that u have to reinsert the battery
6- when i select silent mode and personalize it to select to vibrate it but phone don't vibrated
7- many more


NOTE :-many times sent it to costumer care and service center but no effect on this problem

IMEI NUMBER is [protected] product code 0585427 purchase date 11/apr/2010


i buy it on trusting on nokia because lots of name and fame of nokia but i feel bad to say that nokia cheats bad srvice

my mobile is in really lots of problem when i brought it, not really handle it more than 1 month continue its a bad product. help me CHANGE MY NOKIA N97MINI

Nokia user name SHAILESH SHARMA
user contact number [protected]
FROM GWALIOR (M.P)
user e-mail: [protected]@gmail.com



nokia care where i sent my cell is


SINGH MOBILE SERVICES
GF-2 saya arcade padav gwalior
NCC : 752_504867
CONTACT NUMBER OF NOKIA CARE GWALIOR IS[protected]
E-MAIL OF NOKIA CARE (Gwalior): [protected]@nokiacareindia.com

Dear Sir / Madam,

This mail is reference to recent purchase of Nikia Handset - E-7 from Nokia priority dealer , Samarth Lifestyle Retalling Pvt. Ltd., F58, 1st Floor ,Select City Walk , Saket, New Delhi - 110017

I have purchased the E-7 on 2/04/2011 at that point they told me 10% voucher scheme which is run by the Select City Mall shop operators.

Today I visited the Reward Desk of Select City Walk and for my surprise they have told me that they have only 5% voucher scheme at present and the 10% scheme was only till 31/03/2011.

Reward Desk Counter person Mr. Tarun Roy also told me that same type of issue also happened 2 days back.

My utter disappointment was that on calling to Nokia dealer they have told me to come to the showroom , when I visited the showroom they have told scheme changes time to time and they refused to accept that they have offered my net 10% vouchers.

The 10% scheme is told to me by Mr. Aravind of Nokia and the same guy is today refusing to accept it, moreover he is saying that this scheme is not offered by them it is offered by the Mall , which is ridiculous.

it is not a matter of 5% or 10% , it is a matter of wrong commitment beacuse of non aware of scheme run by the outlet.

As I am a regular visitor and also a member of Select City Walk reward scheme, it was strange for me to accept his logic ,usually all such type of scheme is run for a month.

This is total failure committment from Nokia Dealer and this has to taken up stongly..

With this mail I request you to please take up the matter with the concerned and address my complaint in next 2 days , otherwise I do not have any option but have to go consumer court.

Regards,
Rajesh
[protected]

my name is ashok talwar address is 88 n block sgnr rajasthan within the purchase of mobile nokia c5 of rs 7400 it has been spoiled and three times i visited the nokia but all in waste
i want my new mobile to be replaced of my money back


regards
ashok talwar
88n block
sriganganagar
pin 335001
cel. [protected]