Nokia India Complaints & Reviews

salt lake sector 5 nokia care staffs r absolutely worthless...........i had done some physical damage with my memory card slot of nokia 5130 xpress music.........i requested to replace the damaged slot area......they told me its never possible to replace a damaged memory card slot as it is an embedded chip............but later i realised that its absolutely curable....the behala nokia care ultimately took the initiative of repairing it..........please take certain measures of those inefficient workers as they would tend to distract ordinary people from their problems by suppresing their own inefficiency............sector 5 nokia care staffs efficiency levels should immediately be checked........deserved people should take up the responsibility..........heard nokia care charges a bit high..i hadnt a monetary problem.........its their ill efficiency i wana question about...........remove those good for nothing staffs of sector 5 & recruit efficient ones..........its a serious problem otherwise most people like me would be distracted by their big big inefficient talks.........

The above hand set was given for service on 16.02.2011.After service the slide lock found missing.
Since the mobile is not that old nothing was missing.I have submitted the unit to ARYA COMMUNICATIONS at mulund west on the mentioned date.
We expect a genuine and polite service from Nokia Care centre.But the way they speak to me is
not telerable.If some thing was missing at the time of admission of the unit they were suppose to mention in the service job sheet.
Since we are customer for NOKIA for last many years we believe in good service.
We request you to solve this issue at the earliest.
If not we will be forced to take legal action against the agency for the same.

Thanking you

Yours faithfully,

Vijayalakshmi K

Dear sir,
i bought a nokia x2-01 one month ago,iam getting very very poor battery back up when using net, every time after being fully charge the battery goes empty within 3to 4 hours of net using if net is not used then it gives long back up of 3 days
1.is this the problem of battery?
2.is this the problem of the set?
Its make me very dissapointed for nokia

halo sir my mobile is lost imie no[protected] please block my mobile my plece saudi arbia in riyadh

Dear,Sir/Madam..

i have to Forget Security Code my Nokia 5233 Mobile phone, How to Resate phone, this time my mobile phone is on & working properly, so i don't get switch off the phone,if bymistakely switch Off the phone,Next time i don't open the phone, because i forget the security code..

Thanking you,

From:Pranooj Lohar
Contact:[protected]/[protected]
E-mail: [protected]@yahoo.com

Dear Madam / Sir

My mother's nokia mobile phone was missing from my house on 8/03.2010 morning, she thought somebody had taken that mobile. That is NOKIA 1202 but we don't know the IMEI number - used sim is [protected]. i called lastely to me, my mobile no is [protected]. Please find out my mobile phone.
Thamk u

dear sir

this is DURGAPRASAD.M from bellary(karnataka), i was worked as a Nokia sales promoter in bellary under mofoi consultansy hubli....

i already apply the pf claim on[protected], aleady 8 months done. but i did not get my pf money,
please do needful, i flourished below details of my PF num,.. please reply me about my PF status, n when
did i get my pf amount...

regards

Durgaprasad.m
ph:[protected]
Bellary(karnataka)

Truth behind corporate companies contests.

I am a regular visitor of your website/FB fan page. On Saturday the 26th February 2011. I came to know about your contest '' Nokia Europe - Nokia E7 search for 7 '' on facebook link http://nokia.ly/fJ5T2f in which you have hidden a Nokia E7 in New Delhi. According to it ''the first to find it win'' I saw your contest on facebook.com/nokia which was started on saturday at 11.02 am.

I also solve the clue that it is hidden in Jantar Mantar in New Delhi. When I reached Jantar Mantar and find nokia people. Nokia representative told me that E7 has been given to somebody else. But to my amazement that winner has given clue AFTER one hour twenty six minutes and won. How can it be possible that a person answered at 11.02 AM + 1.26 hours = 12.28 PM ''as per your given information to me on your http://www.facebook.com/nokia post and had been declared winner at 12.08 PM. What a miracle Nokia watch progresses anticlock wise. Otherwise the winner who had found Nokia E7 at Jantar Mantar New Delhi at 12.28 hours would not have been declared a winner at 12.08 PM.

How can it be possible that winner be declared (12.28 hrs - 12.08 hrs) = 20 minutes earlier then that given answers time. One would not have thought such a miraculous cheating by an esteemed company like Nokia to gain popularity. Please don't waste your and your fans valuable time and mind on such Fake Contest in other words a bucket full of cheating. Nokia has to think about. I have not received any satisfied answer from your nokia care India.

my case id is 1-[protected]

http://nokiae7forcheat7.blogspot.com/2011/03/truth-behind-corporate-companies.ht...⇄

Hello sir,

This is rajesh from mumbai. My IMEI no. is [protected]. On last 28th December 2010, i purchase Nokia N8 mobile from croma. Within a month a month im facing a hanging up & continues rebooting issue. I reached at Nokia customer care near dipak cinema, they solve the issue by formating my mobile. Now on 04th March 2011, my mobile getting hanged up & have some battery issues, i submitted my mobile at Nokia customer care near dipak cinema. But i got on 07th March 2011, they just update the software or reinstall, i dnt know about this. But as soon as i reached at home im facing new problem. My mobile is still hanging up & new issue is, when im restarting my mobile its giving me error message "System error". They dnt check device properly after solving the issue. They just reinstall software or update them or formate them & given back to customer. Now, i want replacement but cnt happing. Every time Nokia customer care just update or reinstall or formate the device but giving any permanent solution. Im sick of this. Nokia people just dnt have any experience staff to deal with this kind of issue. They have inexperience labors. Please help me out. I spend my whole pocket money on this device. Please do need full. My email id is [protected]@hotmail.com

I did not expect to reach poor service at Nokia Care in Riyadh to this
Level!
Disrupted the possibility to connect two C7 to your PC via cable. Delivered
Appliance to the Nokia Center Street Fog (the date of delivery to the phone center
Maintenance = 17 February 2, 2011) and after 8 days I was contacted to receive
Device after the repair to find it does not work because of a malfunction in the Main Button
This occurred in the same position, and even today's date (March 7 32 011) does not
There is no response.
Although my contact with their number of free and make a complaint, but without
Any interest??
But I contacted the main company in Helsinki - Finland and did not
Not provide any service to specialists in that they (Europe) and Lavado?

Ref.Job. No:[protected]
[protected]@gmail.com

dear sir,
i would like to inform you that i submitted my mobile phone to nokia care instant sollutions,prem nagar,old delhi road,gurgaon,haryana with the complaint of hanging problem but it was not repre from 24/2/11 - till now,i requested them 5-6 times but they did not take any proper action now i have very bad impression about ur care service so please try to make a good service.

thanking you

Hi I Had emailed to nokia last week about my problem but nobody come ahead from nokia to help me.
My problem with job sheet no. is given below:

I had visited to your service center on 28th feb 2011 with few complaints on my phone model no. 5233 are: (My Job sheet No.-8764 Manual at, Mannat Telecom,C-10, sector-10,Noida)

1. My phone gets restart sometime.
2.Phone side lock is unstable, like when i am on the call and if i need go to the menu to fetch the contacts n all it blinks and unstable that makes me cry there.
3.I am unable pick the call from touch slider
4.its automatically gets lock when i make call without my intentions.

they care less guys ............................
Rahul
[protected]

hii
i have some breakage problem with the body of my hand set nokia 5530 and i am not able find any body part form neither customer care center and neither from any nokia registered selling center and i am out my waranty.
As i am the customer and its the duty of nokia to find out the solution of this problem with which i am going through and hope you will give a fare solution of my porblem

my cell nokia 7210 supernova is not working properly...my cell is in warranty period.this is 5th compaint in nokia care bt still i face same problem repeatedly even nw my mobile is in nokia care for repair.my job sheet no. is[protected]/110211/72...i want replacement of my handset m ready to pay xtra money as neede in replacement..

Sir,
I am N Kanageshwari (Emp Code[protected] Joined Symbian Technologies (Bangalore- SJR Park office) on Augest 2006 and left from service by 31/03/2009 . FYI Symbian was taken over by NOKIA INDIA PVT LTD. and my PF settlement was made by Nokia on From 01/02/2009 to 31/03/2009(Rs. 6934). I yet to receive PF pending for the period of Aug 2006 to Jan 2009.

PF Ac No- HR/GGN/26809/5799
EMP Code[protected]
PAN NO = AFKPN6005R

Kindly update the status to my mail id [protected]@yahoo.com

3-3-2011 I receive A message that i win 520.000 pound to attach on your e-mail [protected]@live.com .

My ordeal and my association with NOKIA began from the 1st of August 2010 when I went to your Dombivli unit with a complaint that I had problem in charging my Handset, that I had to charge it twice in a day but still the battery goes out. They checked my handset, the battery was OK but then you reloaded the Software and send me back saying it will work. I went back to them again on the 4th of Aug. '10 with the same complaint but this time they kept my handset on Observation along with the Battery for 2 days. I went back to them after 2 days, they returned my Battery and I was told that they are sending my handset to Mumbai Office for repairs. My handset was returned after 13 days, with them keeping it at their Centre for observation for 2 days after its return from Mumbai Office. My handset was returned to me. At home I tried charging it but now the problem has become bad to worse. The handset was not getting charged at all and it was becoming very very hot when I keep it for charging. I came back to your centre on the 23rd August '10 again and your officials over there told me that it will be kept under observation for another 2 days. I telephone you on the 26th Aug. morning and I was told that the handset will be sent to Mumbai Office once again and that I will be given a standby handset. I do appreciate their concern but sorry to tell you that the handset they gave me was also faulty. Firstly the set was not compatible to the charger of my handset 5130 and secondly after borrowing a compatible charger from my neighbour I tried charging it but it was not getting charged at all. I spoke to your Official on the phone but they were not admitting their fault. I got a replacement handset on the 26th Aug. 2010 from Nokia given to me by the Nokia Care Centre at Dombivli. After receiving your replacement I have visited your Nokia Care Centre at Dombivli at least 6 times with the complaint that it goes dead after a few days. I have been sending you emails regarding this issue and I gave up hopes getting my issue solved. Finally one fine day I got a call from your Nokia Official Ms. Parikh[protected] enquiring about the whole issue and after getting all the info needed she ran up the Nokia Care Manager of Dombivli one Mr. Sandesh spoke to him and asked me to go and meet him and get my issued sorted out.
I was happy to feel that Nokia had the courtesy to at least look into my problems and get it sorted out. I met Mr. Sandesh of Nokia Care Centre at Dombivli and handed over my handset wide Job Sheet No. 3386 dt. 27/11/2010 explaining to him the problem I am facing . I asked him for a standby handset but as usual they handed me a handset which was not compatible to my charger and they told me that they do not have a compatible set. I refused taking it. I received my handset on the 7/12/2010. On 11/12/2010 my handset went dead again as usual. I rang up Mr. Sandesh of Nokia Care Centre and told him my problem. He was not bothered to listen to me and keeps on stressing and telling me that my Handset is not in Warranty period.
I agree that the Warranty period of my old handset expired but what about the replacement handset given to me by Nokia on Aug. 26. 2010. That clearly shows that Nokia has given me a faulty handset and thus it is getting dead every other day. The logic you give regarding Warranty is just absurd and foolish to my knowledge. Nokia had the audacity of sending me faulty handset as part of your Customer Services and then talk about Warranty. The only regret I have in my life now is buying a Nokia handset and getting associated with Nokia which has no place for Customer Services at all. I have visited your Nokia Care Centre at Dombivli at least10-15 times and every time I go there I see a huge crowd and I presume it is either because of their substandard instruments or because of their non-technical and inefficient staff they have in their Care Centres who are unable to diagnose the problems. The staff over there are just bothered about extending the Warranty period which they ask every customer they come across. Even a compatible handset to be given as a standby is not available. The funniest and foolish part of their staff is to give a non compatible handset to a Customer as a standby one. That clearly shows how inefficient and non-technical they are.
Even after interference of an official from Nokia my problem is not solved but it became bad to worse.

For all the mental agony I have faced visiting their Care Centres and living without a mobile, I would request you to ask Nokia to either pay damages or send me a replacement handset immediately.

regards
donald

donald.[protected]@rediffmail.com

I have a nokia 5130 handset.And the software of it is complaint repeatedly.One time i serviced my phone in nokia care Kozhikose
But in that day onwards the complaint start again.
When i am browsing the menu and etc suudenly a White Screen appears and the application iam just running is close.

I have lost my cell outside Andheri East station. I have already logded complaint at Andheri East police station yesterday - No. 819/11.

IMEI no.[protected]
Mobile no,[protected]

Please help.

Thanks,
Bhavesh K Shah
C/612, veena Sur CHSL,
Mahavir Nagar, Kandivali West,
Mumbai - 400067
Email - shah.[protected]@mahindra.com
Email - [protected]@yahoo.com

To
The Nokia customer care executives
Sir
This is to inform you that I Avijit Roy Chowdhury,bought a Nokia x6 8gb(IMEI no-[protected]) mobile phone on 29/1/2011, after which I am facing various problems in the phone.problems such as poor imcoming audio quality,ringtone issue,software & auto restart. I took the phone to Suri Nokia Care Center(West Bengal,dist-Birbhum) on the very next day 30/1/2011.there they informed me that it will be sorted out within the next 7 working days. I went back to Suri on 11/2/2011 and I found out the phone in the same condition as I had left. They informed me that your Delhi unite has sent it back without repairing and sharing no valid reason.
Now I have again deposited it to your Burdwan Nokia Care (ncc no 297_504886,job sheet no 110228/13)(West Bengal,dist-Burdwan) on 28/2/2011.
I would love to know how this problem is going to be sorted out. My phone was troublesome from the very first day and I feel like cheated by your Nokia care unit. I want it to be replaced and not repaired. I paid for a new phone and I was provided with a faulty one. If I don’t receive a new one soon in exchange I would file a case in the consumer forum against Nokia.please do the needful.

Thanking you
Avijit Roy Chowdhury
2/3/2011