Nokia India Complaints & Reviews

I bought Nokia N 8, a set worth Rs. 24,000 which started giving problems within 24 hours. It started hanging and Ovi applications got deleted automatically. It was restored within 24 hours by the priority dealer although they could have given me replacement. I got to know later that nokia has the policy of replacement if set gives problem within 48 hours.
Problems recurred within few days again and I approached Nokia priority Dealer (I could not go to Nokia Care point as the list is not available on Nokia Site). He redirected me to Nokia Carepoint nearby. executives at Nokia Care point updated the software and said that it was a new version. I got to know later that no new version of N8 is available. Therefore, i could not trust that care point. Also, he gave assurance that if problem recurs again, a replacement will be given.

As the problem occured again the next day I approached the care point but the executive went back on his word and asked to keep the cell under observation for 7 days.

My question is
If a set gives problem within 24 hours, it has a manufacturing defect. Then why is the customer suffering? If I give my set for repair then whats the purpose of buying such an expensive set. Neither it is new any more nor it is defect free.

I have contacted customer care several times and spend lot of money in talking to them too. But no solution was given to me, they are adamant on giving the set for repair.

The first mail to nokia : have bought a cell Nokia N8 - EMI no.[protected] amounting
Rs.23000/-
( including CST/VAT) vide bill no. Nokia/188/oct, dt:26.10.10 from Super
electronics pvt ltd. ( Nokia priority Dearler), showroom 44/2B,krishna puri, outer ringroad, Vikas puri, ND-18,..
Ph no. 25997123/[protected].
The very first day i.e on 26th oct-10, there was a problem in software
(as told by the store executive) and the cell was getting hanged, everytime
we tried to open th photos folder. on 28th of oct-10 we went to the dealer, from where we purchased the set,
and the executive said there is a software problem and we are updating the same. She did it and returned the cell. the very next day when we tried
to use it,it got switched off. As i am working and my Fiance Mr. Amit
Saxena( the person who bought the cell) was not in town, we could not register the complaint. On 4th of november we went to the dealer again and then she said there is some hardware problem and we can not get it rectified you need to go to
Nokia care centre. From there we went to nokia care centre and then we came to know the set will be sent to Nokia head office ( Mathura road) and
they will repair it accordingly. For Which my refernce no. is[protected]/101104/59
and the contact person is Mr. Dev ( Ph no. [protected]).
my question is when i informed the dealer with in 48 hours, even then why he did not change my set? We went to him twice a time even then he took
no action. Now when i called him he is misbehaving and very rudely said
that we can not help you in this case.
We have spent Rs.23000/- on a set and we both are service class people.
Kindly look into the matter.

Revert from nokia customer care :This e-mail is in reference to the service provision of your Nokia N8.
> > Kindly be assured that Nokia manufactures mobile phones and accessories
> with
> > focus on optimal performance, reliability and user friendliness. However,
> it
> > is unfortunate to hear of the concern you are facing with your mobile
> phone.
> >
> > As per the updates received from the service team, we would like to
> inform
> > you that your handset is currently under service and will be serviced by
> > 11th November, 2010. Hence, we request you to visit the Nokia Care Centre
> on
> > the date mentioned in order to substantiate the delivery of the phone.
> >
> > Kindly revert if you face any concern.

2dn mail to nokia : i have been writing mails, have been contacting the dealer from whom we
> bought the set and have been talking to your nokia care executive, but m
> sorry to say got no positive response. What the hell is this??????? We have
> spent Rs.23000/- on a cell phone your so called latest technology and are
> getting foolish response from everywhere. When i askes your nokia care
> executive about the fault, she is not able to tell us anyting about that.
> she called me from a cell no but when we called her back she is not taking
> the call.. Mr. Dev, the executive at nokia care centre, gave us a cell
> no.which is switched off... what the hell is going around. Either give us a
> solution or else we are going to file a complaint against that dealer, your
> head office and nokia care centre. what you people think that you can make
> us fool by selling a faulty set.

Revert from nokia : Dear Sir,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the service provision of Nokia N8-00. We
> regret the inconvenience caused. As per the information provided in our
> earlier e-mail, we request you to contact the Nokia Care Center in order to
> substantiate the delivery of the phone.
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia
>
> To ensure proper handling, please continue to use the current subject line.
>
> Please help us improve our services by clicking on the following link:
> www.nokia.co.in/caresurveys
>
> Kind regards,
>
> Sarin Lohi
> Nokia Care

Third mail from ma end :we again got the same problem the cell is dead again. when we got it back
from the nokia care, it was getting hanged and was getting switched off ,
the calls were getting disconnected automatically. we had a word with the
care center executive and he said to deposit it again before we could
deposit it, it got dead again. now tell us what to do??? how many time do
you want to visit us the care center after buying your latest
technology????

Revert from nokia This e-mail is in reference to the post service functionality of Nokia N8-00. We regret to hear of the concerns you have been facing with your mobile phone. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service.

Further, as a part of our post service appraisal process, we require your handset to be present at a Nokia Care Centre. Hence, we request you to submit your phone at Nokia Care Centre and revert with the below mentioned details:

1. Location and complete address of the Nokia Service Centre (where your handset is submitted)
2. Latest Job slip/repair number
3. Place of purchase and date (complete address of the dealer)
4. Date when the phone was submitted
5. Your alternate contact number
6. Previous Job Sheet Details

The above mentioned details are vital for us to further assist you. Please be assured that the matter would be looked into on a priority basis.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

www.nokia.co.in/carecenters

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.


fourth mail from ma end :ate of purchase : 26th oct-10

add of dealer :Super

electronics pvt ltd. ( Nokia priority Dearler), showroom 44/2B,krishna
puri,
outer ringroad, Vikas puri, ND-18,..
Ph no. 25997123/[protected].

Date on which i first went to the dealer :27th oct-10 on which he again updated the software because every time when we tried to open the photo folder it was getting hanged.

cell Nokia N8 - EMI no.[protected]

Previous job sheet no.:[protected]/101104/59

and the contact person is Mr. Dev ( Ph no. [protected]).

Date on which we went to the Nokia care for the very first time : 4th of nov 2010

date on which we got the delivery of the phone :13th nov-10

ADD of nokia care : Net dot solutions Wz-200, Bajaj Tower, Jail Road,, New Delhi, Delhi[protected] ‎and now the office got shifted some where in Tilak nagar opp to Metro station's Pillar No.492, new del-18.

I had a talk with nokia care executive Dev, from where i came to know that the centre will be closed on sunday. so i will be submitting the cell on monday at the same center. I cannot bear this pain of roaming around your center at an interval of every 5 or 6 days. i want my money back or a replacement of my cell.


Kindly help me. i dont know what to do??? they just keep sending us the mails... i had a word with the executive of nokia care : Mr. dev, actually when we got the cell repaired for the very first time, they said we are not able to give you the delivery document as our system is not working. We said fine you give us the date when can we collect us, he called us on monday ( immediate monday after that saturday on which we got the delivery of Repaired cell ph Nokia N8).We came to know that there office got shifted to tilak nagar. we went there and then he said as the shifting is under process so systems are not working, hence wont be able to generate the delivery doc. You come on tuesday . As my fiance is working in london, so he had to take his flight on Tuseday and m also working so had to join ma office. On saturday i called that executive Dev for the document he said WE ARE NOT SURE IF WE HAVE THE DETAILS IN OUR SYSTEM, AS IT MAY HAPPEN THAT THE DATA GOT DELETED FROM THE SERVER. Sir/Madam, m very dissappointed and have no clues whats going on pls help us

Comtact no.[protected]

To,
The Senior Manager (Customer Care)
Nokia, India.

Dear Sir,

Recently i purchased a new Nokia X6 handset with 16GB.. the next day onwards the set starts showing complaints. my handsets problem is the speakers are not working good.. when i increase the volume the sound will disturbing. i purchased this phone rs15800. Next day i go to the shop and said my complaint.. they will replaced my phone, unfortunately the same problem happens in that set also.. then the shop owner says that' sir we have a another shop in Cochin we will give you another handset from there'. so i wait for 2days i got my new mobile yesterday, unfortunately that handset also showing this problem.. why this happening.. Nokia must give the value for his customers because they are ready to buy the Nokia mobile with high price lie 15800 i paid..
I prefer music and camera thats why i take Nokia but now i realy disappointed. my friends also know the problem of my phone.. they also ask me why Nokia have no responsibility. So my opinion is that Nokia will recall all the X6 handset and replace the speakers with in a short time. because this is not a problem of customers. they are paid the money, and they dont want waiting.. if any one see the mail. please forward this complaint who are responsible for this. otherwise i think the the brand image will decrees. i noticed that once time when a battery issue happens Nokia recalled and replace the batteries.. so i hope that Nokia will recall and replace the speakers....

Faithfully

Anoop M S

sir, this is bhhaskkar from kadapa city,andhrapradesh.
i purchased nokia 6210 navigator on12 jan 2009 at Big C( balaji watch &mobiles pvt ltd.),kadapa city.the amount of mobile is exactly Rs.14,600.but unfortunately mobile came to repair on july month(screen problem).so i gave it my mobile for repair at nokia care,beside municipal corporation office,kadapa.but nokiacare rectify my problem nearly 3 months after.but my mobile panel & body was totally damaged under their repair.but i complaint my problem to nokia care somany times about my mobile panel & body.but there is no response from them.so please solve my problem.
thanking you sir,
bhhaskkar
[protected]
[protected]@gmail.com
[protected]@gmail.com
.

RUDRA PATEL
G-1 TYPE
BLOCK NO-49/4
SECTOR-23
GANDHINAGAR
[protected]

SUBJECT:-

1. Company has accepted that the hand set is faulty and shall be replaced.
2. Each and every party and person agrees to replace the hand set but no one is delivering it on one or other excuse.
3. Company is accepting the replacement of the handset
Sir
Purchased the mobile on date 24/10/2010 at 20.00 hr from Capaital mobile store from Gandhinagar.
The next day on taking the photo it is found that on using the camera the phone gets hanged. And only one photo can be taken after sever minutes. The problem was told to the retailer. He promptly sent us to Nokia care at Gandhinagar. The Nokia care-Mr Mayur - did some soft ware installation and on failing which asked the retailer on phone to replace the handset. I handed over cell phone to the retailer on 26/10/2010. Retailer only marked that the cell phone is to be replaced on the back of the original bill.
Afterwards I mailed the Nokia India Pvt ltd and customer care at Gandhinagar stating the facts and all the relevant details.
Since then 25 days have passed but hand set is not replaced.
Retailer gave me the number of some officer of the company Mr Gaurav Jain-cell no [protected]. I talked to him on phone and explained the fault of the instrument and what customer care of the Gandhinagar had said to retailer for replacement.
He did assure me that replacement handset will be delivered to me on Friday or Saturday i.e. on date 19/11/2010 or 20/11/2010. But now i have lost the patience. And hence i lodge the complaint.
While I was lodging the complaint on date 18/11/2010 the Customer Care from Gandhinagar called me. Mr Mayur called from no[protected] of customer care at 16.23 hr and told me that within ten minutes he is reverting back - and he is doing something to give me the replacement at this very moment i.e at 16.23 hr. He is the same person who told retailer to replace the hand set at the first instance.
Yes, he phoned me back at 16.30 and told me that latest by Saturday the replacement handset will be delivered to me. Surely a company policy to corroborate the boss!
The issue is "not getting the replacement cell phone hand set within reasonable time" even after company is accepting the replacement of handset claim.
Company has accepted that the hand set is faulty and shall be replaced and will be replaced. Each and every party and person agrees to replace the hand-set, but no one is delivering it on one or other excuse.

today again I contacted Nokia office at Ahmedabad on phone no[protected] and talked to mr Ghulam.
He also assured me to deleiver the rep[lacement phone on saturday i.e.20/11/2010 and even ask me in tacit terms that I contact the dealer some one named Hitesh with cell no [protected]. I flatly refused as company was shading off its responsibility as it is their product and their service centre. I was told in tacit terms terms to wait.

IMEI NO IS -[protected]

HOPE THIS SHALL SETTLE THE CALIM

I have purchased Nokia N85 from Sangeetha Mobiles, Himayath nagar branch in Dec, 2008. They promised for free service after the warranty period. I had a problem with upper keyboard for which i approached the branch and paid Rs.2500/- towards the repair vide bill.no.1904 dated 8th October, 2010. Address of Service team - Sree Communications, #[protected]/4, cheekoti complex, Opp.Nalanda College, Dilsukhnagar, Hyderabad. And contact persons names are - Rohit [protected] & Sridhar [protected].
Till now the problem is not solved, and the mobile is with the branch. Request you to look into this matter ASAP and take required action.

Hi,

I am facing Several Issues with My Nokia Phone (5130 XpressMusic) after the next day when i have purchased. I Have purchased this Mobile 4 months back and currently it is in Warrenty.

Date on Purchased : 18/7/2010
IMEI # : [protected]
Current Job Steet # :[protected]/101113/95

So far i have visited the Nokia Care (Chennai, Veetee Communications) for 7 times and each time they are telling that, issue got resolved and still i am facing the issues.

For each time i am speding around 2 hours for up and down Journey and so far it took 20+ Man Hours.

For the First Visit : Upgraded the Software
For the Second Visit : Splashed the Software
For the Third Visit : Changed the Battery
For the Forth Visit : Kept mobile for 7 days for Observation
For the Fifth Time : Sent the Mobile to Head Office and repaired the IC
For the Sixth Time : Again Sent to Head Office, as the issue is not fixable in local people.

Please advise me what i have to do. Here i have to see Only 2 Options,

1) I have to throw this Mobile into DustBin and Assume that Nokia is a Big....

2) Still wait for the repair / resolutions (Not sure how many times and how many days)

When i call to Nokia Customer care, as per Nokia Polocies you have to visit the Nokia Care and Visit and come back (Seems 'N' number of times also...)

Thanks & Regards,
Veera Babu
[protected].

mobile lost want to lock it
name-Rajiv Grover i lost my mobile model nokia e75 on dated[protected] and took by someone and switched off . I want you to lock it so that it become useless as soon as possible. Already made an FIR with Police. Here are my details below. Thanking you
name - Rajiv Grover
last used no.[protected]
model nokia e75 colour [silver black]
imei no.-[protected]
contact no.-[protected]
correspondence address- 1420, sector - 16, Faridabad
email address- [protected]@gmail.com
lost date[protected]

hi,
i had a problem in my nokia 6303 i handset which is in warranty period. i purchased my handset in july, 2010. i went to nokia care, park road, lucknow, uttar pradesh along with my handset on november 12th, 2010. i told about the problem to the staff i.e. black lines on the display. but no one paid attention to my problem. i went to the nokia care next day again but all in vain. i was very irritate because the staff is not listening to me and they were busy in their unofficial talking. i told the cco that my handset is in warranty period but he did not listen. it was such a horrible experience. i have lost my faith in nokia care, park road, lucknow, uttar pradesh. i will never advise anyone to go there for their handset related problems which is in warranty period or not.
finally i went to the other nokia care,b k & co, near leela cinema, lucknow, uttar pradesh. at here the staff took the handset for the repair & they gave my handset back at the time. this was such good experience.
i want to make a complain against the staff especially cco and reception counter of the nokia care, park road, lucknow.
please take proper action in this matter so that the customers of nokia can trust in nokia care.
thanks!
vineet kumar
lucknow, uttar pradesh

Dear sir/mam
i have received text from my phone telling me that i won 520,000 pounds with an email:[protected]@live.com. I don't know if it is true. Please need advise

I HAVE RECEIVED AN EMAIL CONTAINING INFORMATION OF AN LUCKY DRAW OF A LOTTERY BY THE ABOVE MENTIONED COMPANY'S NAME WHICH HAS AN EMAIL ADDRESS ---( [protected]@hotmail.com[protected]

faithfully signed by
Mrs Moris Anable

I have given my nokia 3600 slide phone for repairing to "Om Ujala Communication
F-101,102 First Floor Krishna Plaza, Dwarka Sector 4, Dwarka, New Delhi, Delhi 110075, phone[protected]" one month ago & they have commited that it will be repaired in a week, but still it has not been repaired, I am in trouble without my phone, since I am a working professional & my wife is a house wife & she is not well. Because of my phone I can not talk 7 know about her health. so kindly tell me what to do now? As I am really upset by the owner.

respected sir,
i had purchased 2 nos new mobile nokia n8 handsets from a noikia
prority dealer in santacruz west within 1 week noth handsets have the
tentency to switch off on their own and 1 of them is completely dead i have surrenderd it to the dealer
and asked him for cash back but he is insisting on taking a
replacement .if the next time this happens who is responsible please
advice
puneet
[protected]

MY NOKIA C3 GETS SWITCHED OFF IN EVERY 5 MINUTES AND WHEN I TOOK IT TO THE SERVICE CENTER THEY ALSO DIN RESOLVED MY PROBLEM AND MADE ME FOOL THAT THEY HAD RESOLVED THE PROBLEM BUT THEY DIDNT

Hi,
My name is steven glen rego, i have had a very bad expeince with nokia care showroom, first thing i was sold a defective handset by a nokia priority dealer in Maleshwaram mantri mall, and then i take the phone to the nokia care and they change the speaker and i try using the phone the problem is still there(Speaker buzzing sound) i inform them the same, they dont agree, i informed them that the issue is with the hand set and asked them to send it to the headoffice, but they dont agree , they say the phone is fine so they cant send it, no i have had 4 rounds taken to the care spent hundreds of rupee traveling, no i dont know what to do? please someone help me, i feel like i have been cheated by Nokia, first they sell me a defective handset and then no one is ready to help me with the same, i even sent the email to the nokia care help desk and they ask me to submit the phone to a care center but these ppl are not ready to accept the phone and they are not ready to send the phone to the head office. Please some one help me in going about...

Steven Glen Rego

steven.[protected]@gmail.com

SIR,
MY NAME IS MUKESH KUMAR SHARMA AND I AM LIVE IN PUNJAB IN THIS ADDRESS (H.NO- 1078 PHASE- 3 SAINI VIHAR, BALTANA, DISTT. MOHALI ). PREVIOUS MONTH MY NOKIA 7230 SLIDE MOBILE ( IMEI NO. [protected]) WAS LOST IN MORNING AT 8.00 A.M. IN GRAIN MARKET SEC-26 IN CHANDIGARH. I AM COMPLAINT IN SEC-26 POLICE OFFICE.PLEASE I HOPE U, WE FIND MY CELL PHONE.
THANKS
YOURS REGARDS
MUKESH KUMAR SHARMA
MOB. [protected]
[protected]@gmail.com
CHANDIGARH

Dear sir,
As directed by your email detail on dated 14.10.10 . I fallowed the instructions and submited my NOKIA 2700C along with details at M/s M.M. Electronics, 301-302, Express Road, Kanpur as per Job sheet No. 15938 dated 19.10.10.
After receiving back my set I found that problem was as it is in my NOKIA 2700C. After all my efferts and complains ni I think nokia care is not intrested to slove the problem. It is frestating for me. But I can not ready to giveup. If you people have any solution for my problem please do the same immediatelly other wise I have move for leagle help to get back worth of my money/time and uncomfort.

Yours
Pankaj Sharma
62,51,Harbans Mohal, Kanpur
Mob. [protected], [protected]
email :[protected]@gmail.com

Respected Sir/Madam,
I had purchased a Nokia Mobile C3 set on 24-10-10, (IMEI No-[protected])ITEM -002S4K4 fro Prakash Music Center Authorised Dealer Nokia , 17,New Market, T.T.Nagar, Bhopal, within fifteen days the colour of the body from back side had completely faded , sir please advice me what to do, cand the set /body be changed by the company , or I should lodge a complaint with the consumer forum / Police station as I am feeling very bad as such a reputed Nokia set and its having such problem. Kindly look into the matter and do the needful .

Thanking you
Rejy Ninan
G-3 Ashoka Apartment
E-7/z40, L.L.R, Society
Arera Colony, Bhopal-462016(M.P.
M-[protected]

My Complaint details are self explanatory with the following copy of the same written to NOKIA officials and they even don't bother to reply for the same.

My suggestion is not to buy NOKIA N8 for the very simple and critical reason that after byuing the premium handsets like N8, Nokia let their customers to run door to doors and there would be no replies and they just work as they are working from past so many years means they don't want to excalate the issues and get the problems resolved fast.

REMINDER 2


Can you people take any step towards your customer. I am Still waiting for thre reply.


With Regards
Nitin Pawar

--- On Sat, 11/13/10, nitin pawar <[protected]@yahoo.com> wrote:



From: nitin pawar <[protected]@yahoo.com>
Subject: Fw: Nokia N8 COMPLAINT !!!!
To: ext-parul.[protected]@nokia.com
Cc: shi.[protected]@gmail.com
Date: Saturday, November 13, 2010, 10:50 AM


REMINDER 1

I still not get any reply. Plz reply on this.


With Regards
Nitin Pawar

--- On Fri, 11/12/10, nitin pawar <[protected]@yahoo.com> wrote:


From: nitin pawar <[protected]@yahoo.com>
Subject: Fw: Nokia N8 COMPLAINT !!!!
To: ext-parul.[protected]@nokia.com
Date: Friday, November 12, 2010, 10:49 AM


Dear Ms Parul,

Plz check the complaint mentioned in the trailing mail and take appropriate action.

With Regards
Nitin Pawar

--- On Fri, 11/12/10, nitin pawar <[protected]@yahoo.com> wrote:


From: nitin pawar <[protected]@yahoo.com>
Subject: Nokia N8 COMPLAINT !!!!
To: vineet.[protected]@nokia.com
Date: Friday, November 12, 2010, 10:40 AM


Dear Mr. Vineet,

This is regarding the "NOKIA" new Cell Phone "N8"

I had got a new NOKIA-N8 on 04.11.2010. It has been bought from:

Joshi Sons
232, IInd Floor, The Great India Place, Sec-38A, Noida[protected]

Bill Date: 29.10.10
Bill No: 6946

on Saturday (06.11.10) evening my phone got stuck up means got dead. It was neither get switched on not get charged.

On Monday (08.11.10), I have shown my hand set in Nokia Care Centre, Okhla Phase-2. They said that it's software got corrupted and need to reload the same. The engineer over there gave me the reason that I might have used bluetooth and due to certain virus it has got corrupted.

He reloaded the software and fixed my problem and 12:00 noon. But same day in the evening at around 4:00 PM my phone again got the same problem, this time I havn't used the bluetooth for data exchange, have just made 10-12 calls from the same.

I again shown it to NOKIA Care Centre , Okhla Phase-II they said it has to send to the head office to get repaired.

same day I took my phone to Nokia Care Centre, Noida sector-2, they again said the same thing to me. Also they admitted that they have not the required part in stock to get the problem fixed. They send the hand set to your head office.

My concern is that I am using Nokia products from last 12 years, not only me my whole family is using the same. I trust on the reliability and sustainability of Nokia products thats why made my mind to get a premium phone like N8.

But from the day I bought the same I am not able to run it properly even for at least 5 hrs.

I am running here and there to get it fixed. Now the hand set is with you at your head office. I am requesting you to please arrange to send the same after repairing by saturday this week (13.11.2010) or please take the alternative action either refund my money or replace it with a new NOKIA N8.

It's more than a week that I am not able to use my phone which is worth around 24000/-

Phone submission date to NOKIA Care Centre, Noida Sector2: 09.11.2010
Job Sheet Number:[protected]/101109/119

IMEI Number: [protected]

I would like to listen on the same and be replied to this ASAP.

With Regards
Nitin Pawar

my nokia 5130 hand set have stopped working. when i switch on my hand set it shows contact service on screen. when i went to nokia care they said it could not be repaired. plz tell me what to do.