Nokia India Complaints & Reviews

my nokia 5130 hand set have stopped working. when i switch on my hand set it shows contact service on screen. when i went to nokia care they said it could not be repaired. plz tell me what to do.

i have purchased nokia 5233 recently. i got one free ovi voucher to download music of 10 trqacks. now i have scratched that voucher.and enter the pin number the message was informing me that i had already used that voucher
so in that case may be some problem from your side so kindly consider it and reply me--paresh patel

Dear Sir
I purchased a nokia 5220 xpress music Blue (Purchase date:-12.10.2008) from M/S Das Stores Barrackpoer [94(151), Barasat Road , Nona Chandanpukur, Barrackpore, Kolkata - 700122, Mob. [protected]/[protected]] and my IMEI NO. [protected]. But few month ago I face software problem in my mobile. So. that's why i went to NOKIA CARE, Barasat(22/1, Asutosh Ghosh Road, Sethpukur, Barasat, Kol- 124, Ph.- [protected]/[protected]). They solve the problem within 2 houres and give one month sevice warranty. But after 1 month 15 days again I face the problem same problem. Then again i went to barasat nokia care and they solve the problem. But saturday Morning to till now again the same problem in my mobile. And my job mobile is so Essential , If my mobile give me problem then how i do my job .
So I request u sir Plz solve the problem as soon as possible.

I bought the Brand new NOKIA N8 spending 24K. It sucks.. It troubled within 1 week and it was alright after some time. It was running very slowly. Again in few days the phone was dead. So i took it to the Nokia care and they re-loaded the software and it was fine after that. Again after a week, it was dead again and after 2 hrs when i tried to switch on it came back and till now its OK. But however its very very disappointing. Now i am not at all liking my phone. Dont know how to escalate this to to NOKIA. I expect a replacement to all the faulty phones

I had purchased a new E5 Nokia cell from Mobile store parel. The same was out of order within 4 days of my purchase. I then handed over the phone to Nokia center and they indicated that it was a software conflict and would get resolved within an hour. As of today the phone has been sent to Delhi considering a serious issue.

Nokia customer care, please listen and replace my phone. Trust this would do no good.

I have not been able to install GPRS setting of BSNL in NOKIA E 63 hand set. I tried with the BSNL Operator also but everytime the message would read - "Setting received but not saved. Message deleted."

I am exasperated after more then 100 times. My number is[protected]. Please send proper setting to the phone so that I can save it.

Dr. J. Prodhani
Associate Prof
North-Eastern Hill University
Tura, Meghalaya

Respected sir ,
This is b.veerraju doing Ph.d in hyderabad central university, some body has stolen my 7210 nokia mobile in samalkot railway station on[protected] at 9pm. I gave complaint to samalkot railway police on[protected] at 9.30pm. I have oriental insurance to my mobile, i informed to insurance people company about my stolen mobile,the insurance people asking FIR COPY ,but the railway police gave me only police certificate regarding my stolen mobile but insurance company not accepting the police certificate,again i approached samalkot railway polce but they did not give me FIR COPY, so please help me regarding this ,my mobile is very costly,my mobile IMEI NUMBER IS [protected] , PLEASE HELP ME REGARDING THIS

MY ADDRESS
B.VEERRAJU
OLD NRS HOSTEL,ROOM NO:M-209,GACHIBOWLI,UNIVERSITY OF HYDERABAD
HYDERABAD,500046
MOBILE NO:[protected]
MAIL ID 2007.[protected]@gmail.com

yours sincerely

b.veerraju

sir we are sorry to say that i was taken very wrong dission to buy NOKIA N97 model from the very frist day it is not working properly after some use it hang and after some time his touch screen does not works .
then we swicth off the modile sevearl times then it works
So kindly se the matter and email me
[protected]@gmail.com

dear sir,
i am want to know about company and prize money wethere it is true or not i belive our government to conform about this informaition is true or not

NOKIA MOBILE DRAW 2010
NOKIA CO-OPERATION UNITED KINGDOM
Nokia House. Summit Avenue Southwood
Farnborough Hampshire GU14 0NG.
UnitedKingdom.

We the entire board members of this NOKIA COMPANY hereby wishes to say a very big congratulation to you as you will be receiving your winng prize by global max shipping freight courier service as soon as you have arranged with them. Your PRIZE OF FIVE HUNDRED THOUSAND POUNDS ONLY (£500,000.00) has been deposited to the GLOBAL MAX SHIPPING,COURIER COMPNAY.They are the firm that will handle the delivery of your parcel. It will be delivered to you within 24HRS, 48HRS or 72HRS after you have taken care of the required cost of their delivery charge. Once you receive the PRIZE from the GLOBAL MAX SHIPPING,COURIER COMPNAY.(That prize is cash .)

I WILL CONTACT THROUGH MY EMAIL THAT GLOBAL MAX SHIPPING,COURIER COMPNAY TELL TO ME TO PAY DELIVERY CHARGE BEFORE FOR T WANT KNOW ABOUT THAT company and prize money wethere it is true or not

NOTE: You are to pay the delivery charge to them before they will deliver the parcel at your door step in India. Always update us in all your dealings with the COMPANY and ask question when the need arises. Below is the details of the

GLOBAL MAX SHIPPING,COURIER COMPNAY.

GLOBAL MAX INTERNATIONAL SHIPPING COMPANY UK
AIR AND OCEAN CARGO N.V.O.C.C. FREIGHT FORWARDER .
Address #124 Stockport Road,Longsight, Manchester
BM60 2DB - United Kingdom .
PLEASE HELP ME

I purchased Nokia 5233 in feb 2010 it was working fine for 8 months but suddenly half the screen is not displaying any thing. When i went to Nokia care they just looked at the screen and said the screen is gone and have to replace it. But it is not covered under warranty. The price of the display is half the price of the phone.I am wondering why the hell they are giving warranty when actually nothing is covered. Can any one suggest what I can do.


Regards,
Jijo
[protected]

I RECIEVED A MESSAGE ABOUT WINNIG A NOKIA AWARD AND TRHAT HEATHROW IS AFFILATED WITH THE DELIVERY OF THE PRODUCT SO I WANT TO KNOW IF IT IS TRUE AND HOW TO CONTACT HEATHROW IN NIGERIA

Bought my new Nokia N8 phone on 30th october 2010 in the evening for approx. 24 thousand.On 1st of november 2010 my phone got dead in the afternoon. considering it to be a battery discharge problem we charged the battery and started the phone which started in 5 mins time. next day from morning to evening my phone gave the same problem thrice. we called the store from where we had bought the phone and asked for replacement because by then the frequency increased. Next day in the evening my phone went completely dead and would not start."The mobile store" from where we had bought the phone completely refused to help us and said we can replace the phone only within 48hrs. when i said i started getting problem within 48hrs still they coudnt help us.
Finally helpless we called the nokia helpline no. and they said you submit your phone at nokia care then only we can take the matter forward. We did as asked and within an hour my phone started working and i got it back. After an hour or so it went dead again. again we took it to nokia care and same thing followed. after an hour of leaving the nokia care my phone was dead again.
meanwhile email communication with nokia were on. Third time i went to nokia care and the representative there kept my phone for overnight observation. Now they are saying they will send my phone to nokia and in case my phone still has problem they will replace it with a working unit(not new) of same model.

now why should i take an old phone in exchange of my brand new phone which my husband gave to me as a gift from his hard earned money.
I want replacement by a brand new peice or my entire money back with compensation for this mental and physical torture to me for no fault of mine.

Priyanka Tripathi
[protected]@yahoo.com

This is in regards to complaint about the worst service/repairing provided at Nokia care center (ESWARI DRADERS, JEYPORE ).


I am a resident of Jeypore town in Koraput district of Orissa. On 20th, October, 2010, I had given my Nokia Mobile phone Model N 82-1 With product code no.670551 at the Eswari Traders, Jeypore Nokia care center for servicing/repairing purpose.

The Problem in the cell was – back up battery empty (as mentioned in the service job sheet). I was assured by the service provider to come on 20.10.10 at 5.00 p.m & get the cell phone collected.

When I reached at Nokia care center to receive my cell phone on 20th, October, 2010, they made me wait for 2 hours and then told me that the battery has to be replaced with new one and it will take further 20 days’ time for delivery. When I enquired about the new battery on 10.11.2010 the service provider reiterated that new battery has not arrived yet and it will take another five days time for delivery.
This kind of attitude caused a lot of mental agony & irritation to me. This is sheer harassment to consumer and this counts as deficiency in providing service.

Hence I request you to register my complaint take up the matter with Nokia care authorities.

This is in regards to complaint about the worst service/repairing provided at Nokia care center (TELECONNECT, BHUBANESWAR).


I am a resident of Jeypore town in Koraput district of Orissa. On 2nd, November, 2010, I had given my Nokia Mobile phone Model N 82-1 With product code no.0571026 at the TELECONNECT, Bhubaneswar Nokia care center for servicing/repairing purpose.

The Problem in the cell was – camera not functioning & no blue tooth connectivity (as mentioned in the service job sheet). I was assured by the service provider to come on 03.11.10 at 10 a.m & get the cell phone collected.

When I reached at Nokia care center to receive my cell phone on 3rd, November, 2010, they made me wait for 30 minutes and then told me to come again by 11 a.m. When I came at 11 a.m, I was told to come at 12 p.m. This chain continued uninterrupted till 4 p.m. My mobile phone delivery time was being deferred for next half an hour or one hour perpetually. Ultimately they returned my mobile phone unrepaired.

This kind of attitude caused a lot of mental agony & irritation to me. This is sheer harassment to consumer. We spent entire day waiting for servicing the said mobile phone but it was in vain. Who is going to bear the charges & other incidental expenditures? Especially deficiency in providing service.

Hence I request you to take up the matter with Nokia care authorities & compensate me Rs.2000/-(towards to &fro fare from Jeypore to Bhubaneswar, Lodging/boarding & other related charges) within 15 days or else I will file a suite against the service provider.

Sir,
I bought a Nokia X6 from Univercell in Mayiladuthurai in Tamil Nadu in July 2010. After 4 months there is a malfunction. I contacted Univercell showroom in Nagercoil and I was directed to go to Nokia Care. So i went to Nokia Care at 7:30 pm and I was told that I should come between 10 am and 7pm. Next day I went at 9.55 and waited till 10.20 am. I was told to keep waiting by an ill tempered lady. I sought the manager and I could not get a proper response from the sales-person(s) regarding his whereabouts. You get good response only if we have to change batteries or buy accessories.

Thanking You,
Dr. Alex F N,
Nagercoil.
Ph. [protected].

COMPLAINT ON NOKIA CARE AND SERVICE CENTRE

I, Mangesh Dumbre am purchased the Nokia handset 5130c-2 W Silver on 03.11.2009 at Relation Electronics, Ghatkopar (West), Mumbai – 400086 as per Bill No.2544 and the IMEI No.[protected]. My handset was worked fine but only Radio shown as switched off after put of headset also.
I thought my phone was in warranty period so on 30/08/2010 we gave this handset to your authorized Nokia Care Center at Fones For U, situated at 28, Prime Mall, Irla Lane, Vile Parle (West), Mumbai, Ph:[protected] /[protected]Head of Care Centre Mr. Rahul). I explain my problem as radio was not functioning after putting headset. (Jobsheet No.[protected]/100830/44) The desk executive who attend my complaint wrote No blue tooth connection. After enquiring, she told the connection of Bluetooth and radio is same inside. I ignored the same and after opening the said mobile by her executive he found one small white spot. They shown me and explain your mobile was damaged by water and now your warranty void and require to replace the card. She gave me budget for the same was Rs.1,638/- and told me the said mobile to our head office for replacement of card. We don’t have authority to do the same. There is no option to me because I blindly trust to NOKIA Care Center and agree to pay the said amount. After 3 day call came from the said care centre and told me your mobile was absolutely ready and you pay the amount of Rs.1,090/- for the same. When I saw the invoice, I told desk executive that my problem was only with radio and you charged me for Antenna Module-03, Switch Side and Camera – 02 (Invoice No.3502 dated 03.09.2010). In fact my camera was absolutely working condition. She replied it is connected parts so it was replaced. After long time waiting at service centre, I paid the amount and take back my mobile only on signing of the service job sheet because she told me, don’t worry, the mobile was fully examine by our service center.
After at around 1 month, I came back from my official tour and started to use of the said mobile, I found that the radio was working but after connection of headset, music player was not working. Without headset music player was also work. Then again I went to your customer care centre on 19.10.2010, (Jobsheet No.[protected]/101019/30) again executive on your care center gives me quotation of Rs.500/- for the repairing of fault and again I agree the same but at the time of taking delivery of the said mobile customer care executive again told me there is major fault in your phone and the quotation of the said fault repairing is Rs.1,090/- . Then I deny to pay the said amount. After hearing my say the head of Care Centre Mr. Rahul assure me to sort out my problem at the earliest. But till today they did not repair my said mobile phone.
I have following question in my mind :
1. Is this Nokia Warranty after sales?

2. After paying (approximately 20% cost of mobile i.e. Rs.1,090/-) in warranty period then also services was unsatisfied why?

3. In this competition age I brought china mobile on this repairing cost, then why customer trust on NOKIA Mobile?

4. If the Customer service centers do not fulfill my services then what is the use of customer care centers?
Kindly expedite my quarry at the earliest otherwise I will take step to go to consumer court.
Mangesh Dumbre
[protected]

My name is patel chandrakant. I m frm surat.last time i went to nokia care at surat(sumul dairy road branch) for software update.when i came home then 2 days letter my phone is swiched off.help me to for this problem.
My cell no. is [protected]
contact me for more detial and improvment for your better service...

My phone camaras cannot flash,the internet service cannot open and it always go off and come on by itself.

I bought this handset Nokia 5233 in May 2010 for 6500/- and have experienced problems with this device form the day 1! Built to look (and feel) like the poor man’s i-phone, I had saved up for months to get myself a perfect solution from my favorite brand, only to be much disappointed shortly. I am a student and my family would have spent lakhs on Nokia since the mid 90’s, when the brand was first launched in India. I was naturally expecting the usual Nokia performance.
But a few months later, and after scores of issues like the software malfunctioning to the device hanging constantly to now it heating up like a furnace brick after even talking for 10 mins, i am thoroughly disappointed with Nokia and regret sticking around with the brand when my friends have moved on to either I phones or have found cheaper, and more exciting brands. Add to this the apathetic & inefficient service center response, lack of any solutions, and i am wondering why i should not buy one of the hundreds of low end unbranded mobile handset brands that would perhaps offer better quality and service than you.
Am not surprised that Nokia is losing out to more happening brands when it comes to expensive handsets and to the likes of Karbon, Micromax, Max, Motorola, Sony etc at the affordable end as they can not be any worse than Nokia, at much lower prices.

I want to return this handset now and want my money back from Nokia with damages. No more repairs, no more sweet talking but ineffective sales and service people. I will not accept an irresponsible company to cheat me of my hard earned, hard saved money and give me trash in return. I would expect a response and my money within 7 days or will try the legal route to get it even if it costs me another 7k.

Ritu Agarwal
[protected]@gmail.com

i have purchased a nokia 2730 3g from your manjeri nokia care center. after 3 months the front glass of the handset was broken accidently. i enquired your all offices at kozhikkode and manjeri. I couldnot get a satisfactory reply. So please advise me at where the front panel will get. pls send me a reply to my following email id k.[protected]@licindia.com and my mobile number is [protected]. i wait for your favourable reply.

k sivadasan
AAO LIC of india so malappuram