| Address: East Delhi, Delhi |
Dear Concern,
I am Prince Chauhan from Delhi, India. Being a regular user of Nokia products, I have purchased a Nokia 5235 Come with music handset on 14th June 2010.
One month ago, my headphone has stopped working. I was not able to use my headphone. So I show it to Nokia Care (N.R.I Communication, O-9, Lajpat Nagar, New Delhi, India) on dated 01.Nov.2010. They told me that you should mention all accessories serial no. on your bill. And they didn’t submit my headphone.
Again on 03 Nov. 2010, I show my headphone with revised bill to Nokia Care (N.R.I Communication, O-9, Lajpat Nagar, New Delhi, India) and submitted to Ms. Sheetal Sharma.
On 4 Nov. 2010, they has call me and said, your bill is not proper and your bill dated is not visible on your bill. So please correct it and resubmit your bill.
I understand that it was a valid reason, So that Again I re-submitted my corrected bill on dated 08 Nov. 2010 with all required device information.
But they didn’t call me that what’s the process of my headphone. So after 2 week, I called in Nokia Care for my headphone progress. But I shocked to see irresponsibility and behavior from Nokia Care. They told me that your bill not submitted yet so we not able to send it for replacement. When I informed them, I already submitted my bill in your Nokia Care on Dated 08 Nov. 2010, Monday. Then they found out my revised bill. Again give me same reason for the same that your bill is incorrect.
I am attaching both the revised bills copy and service job sheet scan photo copy.
My Handset IMEI No is [protected], Invoice No. is TZ2K9..M764 and Job sheet No is 13366.
I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation.
Thanking you
Regards,
Prince Chauhan
55, Nangli (Razapur), Nizamuddin-East,
Near I.S.B.T. New Delhi-110013
Email –ID: prince.[protected]@hotmail.com
Contact No.: +91-[protected]
Aug 13, 2020
Complaint marked as Resolved
Nokia — lost Nokia N73 Music Ed
I have lost my Nokia N73 on 29/11/08, tried to trace it with Nokia but they said, they are helpless. If so then why have they made IMEI number? They only need it for billing purpose. It is all because lack of intention to help users. They need to do business by any ways, have no problem i[censored]sers are not happy, it's Ridiculous!!!We actually need to go a good time to get this problem off our world... May be one day, they understand that today mobile is not just a tool to call but actually now becomes an important part of our moments of our life (sms, phone numbers, pictures & videos).
If any one has any idea to help regarding this then please drop mail to [protected]@rediffmail.com.
IMEI number: [protected]
I have lodged complaint with Police.
Thanks & Regards,
Saurabh