Nokia India Complaints & Reviews

To,
Nokia India,
Sir,
I Advait Mahendru wanted to buy Nokia 5230 from Nokia Priority Dealer of Pune:Hadapsar named as HARESH MOBILE SHOPPE [protected].
The Nokia representative refused to give me details regarding the GPS system and told me that ONLY WHEN I PURCHASE THE CELL will he explain me the GPS function.

Waiting for ur action against such dealers who only want to sell the mobile phones and do not want to satisfy customer queries,and make a wrong image of Nokia in India.

Thanking You,
ADVAIT MAHENDRU
[protected]@gmail.com
[protected]

DEAR SIR,
I PURCHASED A NOKIA 3110 MOBILE HANDSET ON 30.06.2009, WITH IMEI NO [protected] FROM LUCKY ELECTRONICS BILL NO 33 DATED 30.06.2009. iN THE MONTH OF APRIL 2010 THE PHONE GOT AUTO SWITCH OFF, ON CONTACTING LOCAL NOKIA CARE CENTRE 'APEX TEL' 80FT ROAD NEAR BRAHMA NAGAR CROSSING KANPUR, AFTER THE REPAIRING OF THE SET , WE WERE TOLD THAT THE PROBLEM HAS BEEN CORRECTED, BUT WITH IN A MONTH THE SAME PROBLEM AGAIN HAPPENED AND THE HAND SET GOT AUTO SWITCH OFF, THE SET WAS AGAIN GIVEN AT NOKIA CARE CENTRE ON 13.05.2010 VIDE JOB SHEET NO 1368, WE WERE INFORMED THERE MIGHT BE SOME PROBLEMS IN ICs WHICH MAY BE CHANGED.
I WOULD LIKE TO INFORM YOU THAT THE SET WAS PURCHASED IN THE MONTH OF JUNE 2009 AND STARTED GIVING PROBLE IN THE LAST OF MARCH 2010, NOKIA CARE CENTRE ONLY DID THE REPAIRS AND WITH IN ONE MONTHS TIME THE HAND SET HAD THE SAME PROBLEM REPEATED, AS THE SET IS UNDER WARRANTY AND AS THE HAND SET IS REPATING THE SAME PROBLEM, IT SEEMS THE HAND SET HAS A MANUFACTURING DEFECT, HENCE THE SET SHOULD BE REPLACED WITH THE NEW ONE INSTEAD OF BEING REPAIRED.

THANKING YOU,
DEEPIKA BHATIA
mail : [protected]@yahoo.com
phone [protected]

MY SELF MR.S.KORAT DRIVING MY ESTEEM ON LINK ROAD WAS STOPPED BY 2 GUYS PRETENDING ACCIDENT AND MY E-90 WAS SWAPPED AND I HAVE REPORTED THIS TO BANGUR NAGAR POLICE STN ON 11/05/2010 NC NO 720/10
THIS SCENARIO IS BEING CONTINUOUSLY REPEATED FROM LAST TWO YEARS AT SAME MALAD INORBIT LINK ROAD?
I WANT TO KNOW THAT OUR COPS ARE CAPABLE OF TACKLING THIS ROGUE FROM OUR SOCIETY OR NOT?
TILL TODAY THERE IS NO TRACE OF THOSE ROBBERS.
MR.KORAT
[protected]

Dear Sir,


I want to place a kind request to your good office, to help me in finding my lost mobile phone.

DETAILS REQUIRED ARE AS FOLLOWS:-
Your name:- VINEET SINGH
Address:- H. NO. 722 / 21-C , FARIDABAD-121001
Phone Model:- 5233
Make:- NOKIA
Last used No.:- [protected]
E-mail for communication:- vineet.[protected]@yahoo.co.in
Missed date:[protected]EVENING)
IMEI No.:- [protected]

Please do revert back in case of any query or ambiguity.

Regards
Vineet Singh
+91-[protected]

NOKIA UK PROMOTION
42 Park Avenue,
Barbourne, Worcester, United Kingdom.
Congratulation,
File No: NOKIA/UK/407/PROMO/2009
Attn:Beneficiary,

Dear Guaranteed Winner,

This is in respect to your mail, We want you to remove every scepticism from your mind because of what is going on in the word my reqest to you is for you to be carfull fore those e.mails,Am hear to let you know that We are marking our 143th anniversary, we rolled out over $10,000.000.00(Ten Million Dollars ) for our 143th Anniversary promotion. All participants were selected through computer ballot system drawn from 25,000 company e-mail addresses, and 30,000,00 individual e-mail addresses from over 40 networks from Australia,New Zealand, North America,South America,Europe,Asia and Africa,Dubil, and pakistan, as part of International Promotion programs held in Queen Elizabeth Park United Kingdom.I want to officially announce to you that your Email address has just won for you the sum of(500,000.00USD) (Five Hundred Thousand Dollars) along with a Nokia E71i ,to begin the verification process of your prize,you are required to provide us

with your details bellow for verification and please remember to quote your full number in every correspondence to us,to enable us guard you on the claim process.

Ref Number: ...........XYL /[protected]/05
Batch Number: ................24/00319/IPD
Winning Number:.......................YM/09788

How ever you will have to fill and submit this form to the events manager.


1.Full name..............
2.Contact Address........
3.Age....................
4.Telephone Number.......
5.Marital Status.........
6.Sex....................
7.Occupation.............
8.State:.................
9.Country................
10.Nationality...............
11.Amount Won.........
Your Reference and Batch number at the top of this mail:
(CONTACT EVENTS MANAGER)
Tell, ([protected])
Name:SR,Wilson Thomus.
E,mail, [protected]@live.com
Congratulations from all members and staff of nokia uk promotion.
Yours faithfully,
Miss.Mary Williams,
Online coordinator(Sweepstakes International Program).

in nokia care i give this problem 4 times but they could not slove it.

1st-7-04-10 job sheet no[protected]/100407/31

2nd[protected] job sheet no[protected]/100410/40

3rd[protected] job sheet no[protected]/100505/23

4th[protected] job sheet no[protected]/100505/23

i am fhedup in this problem plz slove this problem quickly or give me new nokia5233 handset

I am user of Nokia product from past 10 years, recently i bought a new handset
Model No. 5800 Express music edition(IMEI:[protected]) dated 5th december 2009. In february i faced some problem regarding the handset, i took it to Nokia Care, North lakhimpur, they told me it has some software problem,they sent it to Delhi ,after one month they returned me the handset but very next day same problem happened again.This time i went to M/s Anisha Cell Point (Nokia Priority Dealer) N.T Road, North Lakhimpur,Assam-787001 from where i bought the handset,(attached cash memo file is given for your reference) they also sent it to delhi and same thing happened again like previous time, this time they took 25 days.this is the third time they sent the handset again,I tried to contact with Nokia customer care but no response came from them,they dont pick up the call,I called Nokia care in Bangalore,they also told me to call 30303838 but no response from this number also.
It is very embarrasing and i suffered a lot also,Now i want a new handset as an replacement, and compensation for the period i suffered unneccessary for them.Kindly look into this matter on urgent basis.


Regards,

Pranab Kumar Gogoi
M. No.-[protected]

I have bought nokia 1209 mobile on 12/05/2010 in cash assuring that its battary normaly can not discharge minimum 48 hrs in normal use but my cell phone battary is discharging within 24 in normal use.
i went to nokia dealer who sold me this cell but they are not giving me adequate answer and sending me back without solution. And i have bothered a lot because of nokia dealer. they also gave me nokia care address but nokia care time table also has not given and that is why i have bothered a lot as i went there two but nokia care service center was not opened.

Hi,
I have lost my patience dealing with Nokia for my problem. Yesterday night i again got the same problem which i had since the day i have purchased my Nokia Cell phone. I'm tired with you guys now and i don't want to repeat the same thing. Inspite of my cell being in warranty you can't replace the unit when the unit has a hardware issue right from day 1. my handset inspite being in warranty can't be replaced, when everything has been done from changing display, to changing batteries to installing latest software on my cell. What is the use of having a 16k handset when i can't use it to full potential as it has this hardware problem. I'm taking this forward and will make people think when buying a Nokia handset. The service by far is pathetic and useless to a warranty customer, imagine what happens when the device goes out of warranty
Please find latest jobsheet below.

thank you
Mr. Umesh Jambhale
+91-[protected]

Dear sir,
I had purchased a nokia handset 2323c from a reputed handset dealer.However after three months o[censored]sage it started giving away. I already gave it once to repair at the nokia care centre.It gets automatically hanged and switched off due to no reason.
Data gets deleted, message folder keeps saying "message memory storage not ready".
Especially if the user is getting three messages at a time it cannot handle it. t switches off reinitialises and after that again says message memory not ready.

It seems to me a useless phone.The purpose why i chose this phone was to take a simple model as nokia atleast in the indian market ,among middle class people holds a good status for its basic model. But this model seems to be the worst of all. Other companies provide us with camera facility also at the same price.
This will be third time i'll be giving my phone to the nokia care centre in two months.

All my data has been lost and most of all this phone does not support a memory card which was not mentioned before i took the phone. all i could see was bluetooth,music player, etc.It does not even support the themes properly.

What kind of a phone has nokia come up with? Was this one of their ways of cheating people? I was expecting nokia to atleast withdraw the phones from the market, see to the fault and then reintroduce it.The ones who have already taken the phones have no choice but to put p with it.I'm repenting now because I never checked out other company models ever as i believed in nokia phones.I am very disappointed with nokia for this. What about people who don't know about this phone? they will be duped!
I hope nokia see to this problem as soon as possible!!!
Thank you.

purchased nokia mobile handset model no 3110G , imei no [protected] warranty expires in june 2010. name of cousmer Vatsal Chhaya, [protected](m)
my instrument giving problems very frequently , reapired 2times at nokia carecenter, ahmedabad. as per company engineer instrument is faulty . pl kindly do needful
vatsal chhaya
my email address [protected]@gmail.com

Dear Sir,
I have given my Mobile for servicing in “Accurate Care Nokia Care Service Center” and it took almost one month to get it serviced by them and finally ended with losing my memory card. When I went to “Accurate Care Nokia Care Service Center” on the first day they told that they will get it serviced immediately and advised to collect it back in evening. I went to collect it and I was told that the problem is not solved and told to collect on the next day. On the next day I was informed that my handset is having hardware problem and it has to be send to Head Office for servicing and it will take at least two weeks to get serviced and I agreed for that. I called “Accurate Care Nokia Care Service Center” after two weeks and I was informed to collect it back since mobile is serviced. I have collected my handset and found my 2 GB memory card is missing and I again called back to enquire about the missing Memory card. I didn’t get any valuable response from them and finally I was told that memory card was not available in mobile. It was very poor service from “Accurate Care Nokia Care Service Center” since I got my Mobile serviced after one month and they didn’t service the defective volume control even though I paid money. I dint get my money back from “Accurate Care Nokia Care Service Center” and they are not willing to give my Memory Card. Below is the job code number and the contact details. Please help me in this.

Job Code Number: 5139

Address
Accurate Care Nokia Care Service Center
#135/2 1st Floor, Ghatte Plaza, 11th Cross,
Next to Canara Bank ATM, Malleswaram,
Bangalore – 560003
Karnataka
Phone:[protected]
E-mail: [protected]@nokiacareindia.com

My Address
Vijay Prem Anand
#15, Shamshudheen Building, 2nd Floor,
Shri Ananth Nagar,
Huskur Gate, Electronic City,
Bangalore
Karnataka.

Thanks,
Vijay.

Dear all,

I am Shantanu Sharma, premium customer of Nokia India from last 05 years.
I never had any problem with the Nokia phones (except hanging problem) so this time I purchased my 7th Nokia phone from its professional series.

I bought Nokia E-72 from Hotspot mobile store on 31st Jan 2010
IMEI # [protected]
Book No. 175, Bill No. 8709
Payment made: INR 19500

This mail is to inform you about the pathetic service of Nokia care Ghaziabad centre.

Since day one, I am facing below mentioned problems:

1. SMS send/receive and the delivery report timings are not accurate. Live demo showed to the front desk executive.
2. E-mails send/receive time is not correct, which is hampering my official communications.
3. Network problem with this set. Hardly receive 1-2 bars of network or sometimes shows the message as “Only emergency calls can be made”
4. Space key doesn’t work so many times while drafting email or message, every time we need to switch it off n then switch on.

To rectify this problem I visited the Ghaziabad centre where they upgraded the software of my phone without taking the back-up for contacts/messages and post that when I reached home and checked my phone it still had the same problem.

Next day, again I visited the Ghaziabad center and talked to the manager Ms. Monika and the owner of Nokia care. She accepted the problem and said that this problem is with maximum handsets of E series so you need not to worry and gave me this conformation that they will swap this phone with a new one.

Job sheet No:[protected]/100505/17
Date : 05 May 2010,
Time : 12.38pm

After 7-8 days of that I received the call from Alka (Front desk executive) that “Sir we have received your new handset from head office, please come and collect the same”. When I visited the office the phone given to me was not the new one and also it got scratches on the camera lens.

New Handset IMEI: [protected]

They have mentioned this new IMEI also on my original bill.

When I checked this handset there only, the same problem is with this new set as well. I showed this to Mayank (Engineer) and to Monika.
They both agreed that problem is not rectified and again confirmed me that we will be resending this set to head office and again will be swapped. She (Monika) is showing as she is completely helpless in this case and wants 3-4 more days and she is unable to get in touch with her seniors in the headoffice.

Today is 18th May 2010, I called up the call centre and logged a complaint with # 1-[protected]. Hope something can be done in customer’s favor.
Either refund my complete money i.e. INR 19500 or swap it with a box pack new E-72 (ofcourse without such problems) or provide me a new handset of the higher range probably N-97 would do.

Would request you to please look into this case sincerely and revert with the end resolution.



Best Regards,

Shantanu Sharma

I purchased nokia 5130 in January'10 & My complaint is dat when i send any mssg to anyone & in dat case if there mob is on switch off mode then when they switched on their mob & my mssg is delivered on their mobile may b after 2 or 3 hrs.Its shows delivered timings just of 2-3 min gap when i mssg them.
Pls solve my query.

NOKIA N85 posted by Santhosh K.

I bought NOKIA N85 on Oct 2008. Following are the issues haunting me from last 1.5 years.

Problems:
1. The software was really bad(v10.00...).
2. Display problems - hangs and slow refreshing rate. Updates in one frame per 3 seconds.
3. Mobile cannot be used as Handsfree as audibility is very poor.
4. FM station reception is horrible.
5. Mobile resets by itself with out any intervention.

Due to above problems, updated the software to v 30.xx. Then started the real problems.
1. Handset gets heated up in standby mode(body heats up).
2. Battery get discharges in one day. Earlier to v30.xx mobile had good back in "power save" mode. Now it gets swicted OFF in 5 minutes.

I was thinking to approach "NOKIA customer care" at Koramangala, Bangalore. By seeing customer complaints and beautiful response from customer care and NOKIA company, the idea is dropped. I don't want to waste my time for no output.

Questions to NOKIA:
1. How can company Quality, Software, Hardware departments agree to release such a horrible mobile set in to market?
2. Did NOKIA understand business "ethics"?
3. Why NOKIA does not understand that they are wasting people's money, precious time and playing with health of people?
4. How was the quality maintained of mobiles released prior to 2008, why not later?

NOKIA mobile 2000 INR, works properly compared to N and E series.
Not worthy mobile for the money paid.

Regards,
Santhosh.
.

Date: 15 / 04 /10

To,
The senior manager,
Nokia India (Customer Care)

Sub: - Complaint regarding malfunctioning of nokia mobile model 5130c, xpress music

Dear Sir,
I, Gagandeep Singh, resident of Indore regularly using various models of your nokia cell phones since last 10 years, last year I have purchased one Nokia mobile model No.5130c xpress music through The Mobile Store ESN / IMEI Number – [protected] from Indore on 20/05/09, Invoice No:- M.P. / 1349 / 0000 / 67 / . In the month of Sept 09. It started giving problem continuously till date. Problem of memory Card not read. Some times it reads some times not.
I have approached Nokia care centre Gayatri Incorporation for repair of this hand set. They tried but they told me that this is non repairable problem & they returned the set to me.
So kindly look into matter. I would like to request you to kindly provide me a replacement phone or a new phone.
I will be happy if you respond early. Hope to see that Nokia maintains its world wide reputation.
Thanking you,



Gagandeep Singh
183, Palsikar colony, Indore

Hi,

This is Shivmohan soni and i have purchased Nokia 3110c from M planet Uttam Nagar(New Delhi) on 2nd of July 2009 and it has 2 year warranty before 1 month my mobile had a display problem so i gone to M planet and i have submmitted my mobile there to repair and after 20 day i got my mobile, i would like to tell you one thing that when i purchased the mobile they said if it will have any problem between warranty period then i will provide you another handset but they denied that time but before the same problem came again and again i visited to M planet and did a complain and also submiited the handset and i asked about another handset for the time being but he (Avinash jha) told me that call me in the evening then i called up him in the evening but he denied and also disconnected the call.
Please look into this matter and do the needful ASAP
And also revert me on my email id -soni.[protected]@gmail.com

I've been using a Nokia E90 handset for the past 2 years, and the only problem i had faced till now is the peeling of the panel paint. So i replaced my panel with brand new ones from The NOKIA CARE outlet at trivandrum, which had costed me around INR 3960/- on 10th February 2010, but now it has started peeling off again, even without completing a 3 months usage time. What should i be doing to get this replaced. Do i get warranty for the replaced panels.

I have purchased a mobile handset Nokia 5233 on[protected] and it is not even a month. Mobile kept on charging and then found screen is not functioning and even it has black patch on the conner.
Nokia service care is not ready to take it under warranty and calling it physical damage.
There is no physical damage to case or screen from the external then how can it get damage internally?

Sir, One K.Sai & his associate ex-auto driver Kumar, who are authorized after sales Nokia service center at Jeypore Orissa , has been acting fraudulently changing and manipulating the nokia sets spares and misplacing mobile sets, and cheating the customers. There are more than 150 Consumer cases before the Consumers forum at Jeypore against the service center . But the neither the company nor the regional service providers in Orissa
The said duo Sai and Kumar are liable for criminal action for cheating fraud and breech of trust .

Mahesh Advocate Jeypore