Nokia India Complaints & Reviews

I have recived the mail from NOKIA UK PROMOTION that I have won the amount 500000 Pounds. So they demanded for all the personal details including bank a/c number. I send all the details , now they demanding for cost of transfer Rs 24900. Thay told me to contact now Barcklays Bank, London,UK . So is it ok if i will proceed further. Can you please guide me properly. Is is it froad or not ?
Contact numbers of nokia I recieved till date are
Mr.Hector Robert (Esq)AWARD ADVISER >> +44 [protected]
SIR WILLIAMS F MORGAN (OFFICER NAME) >> :+44 [protected]
[protected]

The banks address I recived is : ( PLease verify it)
BARCLAYS BANK LONDON
CUSTOMERS ATTENTION
24hrs online Customer service
1506 W 5th Street • London, KY 40743


Address of Nokia I recived ( please verify) :>>>
Nokia Award Team
Morley House, 26-30 Holborn Viaduct,
London EC1A 2BP.U.K.

My winning file number is >>>
File No: Ref Nº.: UKL/74-A[protected]
winning Certificate number is UK/9876125
Transfer Identification code is .ELPC/MWT/0143

Please reply me as soon as possible , on my email .
I am waiting for reply.
Or you can call me directly, or send me direct number of yours on my email.
My mobile numbers are : [protected] , [protected]

Hi
I have enclosed the transaction made with your fraud seller as below:Full view

RE: URGENT KIND ATTN: ANIL/EBAY CUSTOMER SERVICE REPRESENTATIVE- ORIGINAL BP4L NOKIA BATTERY BP-4L WITH BILL (#[protected]‏
From: m.s.vetrivel m.s.vetrivel ([protected]@hotmail.com)

Sent: 18 April 2010 02:59AM
To: [protected]@yahoo.com; [protected]@ebay.in; [protected]@ebay.com
Hi Anil,

I have already paid you the money last month by cheque. You have also recd the amount. the Bank statement shows me that the amount has been paid to you by the Bank.

Kindly note that If you are not sending the amount or the product with in 7 days you will have face to consequnces of forgery/cheating the consumer and will file a case against you. Your name will be referred to CIBIL after wihich you will not be able to make any further Banks assistance. All these mails will clearly shows that you do not have intention to neither issue the product nor the Money. Since it is a Banking transaction I have the valid proof to file a case against you.And also kindly note that ebay will also blocklist you as seller. You will not be able to sell any products in the ebay. When the ebay has confirmed to you on my address you should have sent to same address. All these are delaying tactics...when i have given a pincode as 600061. You have purposefully noted as 600010. If you are a genuine seller by this time either you should have sent the product or the money. You have failed on both instead you are asking me change the address to buy time. The tracking of DTDC document will be another proof for sending the wrong address.


m.s.vetrivel

________________________________________
Date: Tue, 13 Apr 2010 04:12:25 -0700
From: [protected]@yahoo.com
Subject: RE: URGENT KIND ATTN: ANIL/EBAY CUSTOMER SERVICE REPRESENTATIVE- ORIGINAL BP4L NOKIA BATTERY BP-4L WITH BILL (#[protected]
To: [protected]@hotmail.com

HI,
i have lost my mobile today at 6 o'clock.I request you please block this mobile so that nobody can use it badly. My mobile no.is [protected] and MY mobile IMEI NO. IS [protected].please take any action immidietly.I shall be thank fullto you for this.

thank you,
NAME=SURAJ DEV
FROM=YAMUNA NAGAR

my phone create a problem and msgs are remove from my mobile automatically and my mobile restart also

To,

Nokia Care,

Dear Sir,

Sub:- Complaint against manufacturing defect in Nokia E-71, Grey steel ( IMEI- [protected])

I Aanchal Gupta R/o Sec 16 A- HIG 605, Vasundhara, Ghaziabad Up 201012, have purchased Nokia E-71 from Jumbo Electronics Corporation Pvt.Ltd. Shop No, F- 1D, Pacific Mall, Plot No.1, Site-4, Sahibabad, Indus. Area, Ghaziabad 201010, against book No. 030, Invoice No. 1452, Date 17-April-09 for Rs. 19,200/-.

The said set is having a HANGING FAULT since Day one, I have given my Nokia E-71 several times at your nokia care M/S Gupta Associates, HIG 16, Sec-4, Vaishali Ghaziabad for fault repair on sometime in may or June 09, 22nd July 09, then on 25th March 09, and on 3rd April 10, with the same concern to repair HANGING FAULT.

EVERYTIME I was assured by the said Nokia care centre Vaishali that the said Set NOKIA E-71 IMEI above mentioned is now “OK” but to my surprise till today the said Nokia E-71 is having the same “HANGING FAULT”.

Latest I have given my set on 03 April 10 with the same “HANGING FAULT” I received the set on 15 April 10 (two days later the target delivery), with the assurance of Permanent solution that I will not have this problem in future from Nokia care, Ms Hema, incharge of Nokia care vaishali promised me for the permanent solution. How ever to my dismay & surprise the set again hanged on the same day after the delivery of the set by nokia care.

I am sure that the said set E-71 is having a manufacturing fault/defect which is not yet rectified and can not be rectified in future as well.

Also as my set is faulty and I am near to my warranty expiration i.e 17 April 2010, I requested them to extend my warranty as the condition of my set is very poor. However nokia denied to do that as they are aware of the condition of my phone E-71.

So, this I smy humble request that you please replace the faulty/ defected set E-71, with the new set on at early date, as this is a clear case of manufacturing fault/defect, failing which I may be compelled to lodge a complaint with consumer forum.

I hope to hear appositive reply with a new E-71 set on at earliest from you.




Evidences:
1. Photocopy of original purchase invoice.
2. Photocopies of Job Sheet dated 22 July 09,25 March 10 & 03 April 10.
3. Screenshot of my Hanged phone.



I have lost my peace of mind after purchasing such a costly E-71 Nokia, while making purchase I only looked for your brand name and reputation, which has totally gone against my satisfaction.



Thanking you,


Your Customer

Aanchal Gupta
Mob: [protected], [protected]
R/O Sec 16 A/HIG 605
Vasundhara. 201012

i just wana know if the winning prises is true or false

Sir I am a costomer of nokia 5130c2 which was one of the good qulity mobile phones.After that it was become to good when a philips cousion cover head phone free gift with this phone.But i got a bad head phone i am say to the the shop but no responce from there.Your nokia marketting agent said to me that i will replace ur head phone.After that near about 40 days left but no response from the shop and the marketting agent.Pls take care of my complain as early as possible if it is not possinble then i will take another action.

Yours faithfuly
SUMAN GHOSH.

Dear Sir,

I am writing this mail to share my agonizing experience with NOKIA.

I bought Nokia Smartphone model 5800 on22/05/2009 with IMEI Number [protected] and bought two years additional warranty worth Rs 20,350.00/- (18550+1500) from Hot Spot Janakpuri

It’s not even a year and the hand set already has been a tremendous pain, I felt cheated and I am suffering because of pathetic and customer annoying service offered by “Net dot” Solutions Wz 200 Bajaj Tower Jail road NCC-113_433527 (In the Name of Mr Sudhir Kohli)
Please note that my Job Sheet Number is[protected]/100405/113
I submitted my handset with following malfunctioning-
• Screen whiteout on low Temperature (Overnight/AC/Cooler)
• Auto off spontaneously
• Difficulty in Network accessibility
• Software hang ups
• Slower operation
5th April 2010
I had handed over the phone at the above Nokia Care centre and was told to come in the evening, I took the contact number of the facility so as to check with them whether my Hand set is ready or not but the bell rang and rang and no one answers when I went to collect the repaired handset to my surprise I was turned back saying that Handset shall be sent to Company as they are not having the Spare parts and asked to wait for a week till Monday 12th April, I again took the contact number of the facility from front desk who assured me that they will call me and inform that My Handset Transceiver is ready. I kept mum and wondered about Nokia Service. I complained about the unanswered calls and took cell contact number which was shared after several pleadings.

12th April 2010
I called up and One Ms/Mrs Anjali answered the phone , she made me hold the line and then after taking my job sheet number disconnected the phone, meanwhile I checked the status of repair/delivery on the Namesake online service It said that my hand set is repaired. When I called up again to she told that Handset is not ready and it shall be delivered on Wednesday 14th April 2010 as the display screen is short of stock. I protested that why I am not informed/called about the handset repairing and delivery time, and on my follow up the delivery time is extended, seemingly she dodged me and assured that on 14th April I will be called and I can collect back the repaired handset.

15th April 2010
I waited and did not received any call from NCC and at last I went up to this pestering centre only to wait for an hour on the pretext of searching the repaired Handset and when I received the handset it s side lock spring was not working, The sliding lock was not retracting, when I complained about that I was told that it was presented like that, I insisted and asked them to correct it, They corrected the side sliding lock and on my insistence issued me the delivery note which shows that my Handset Display is replaced and the handset has been delivered within 25.27 Hrs

When I checked the mobile it did not started. What on Earth I did that NOKIA is harassing me.

Its time when NOKIA SHOULD ADMIT that their services and products in India are a Failure

The situation is very irritating and please help me out.

•Have I committed a serious mistake by purchasing a Nokia Phone?
•Where is my fault?
•Why am I suffering even after paying the exaggerated amount when the same handset cost was lowered to Rs 14550.00?
•Is there any end to this abusive Nokia Service centre?
•Have I paid to use this failed service and product?

Thanks

Block IMEI Number and Kindly trace the mobile
I would like to make a complaint regarding my lost mobile phone.

I lost my mobile phone while travelling on 11th April 2010 between 10.30 to 11.30 am in Pune. I have lodged an FIR with Police. Please find the details of the mobile phone below.

Mobile details:

Model: Nokia 6070
Mobile Number: [protected] BSNL
IMEI Number: [protected]
I blocked the Sim cardas soon as it is lost and I got the duplicate sim (for the same number [protected]) from BSNL on 12th April 2010.
Kindly request you to trace and find the mobile. Please block the mobile using the IMEI number mentioned above.

Please treat this as my complaint and I request to take necessary action to get back the mobile. Please let me know if you need any additional information.

Thanks,

Dr Devendra Shirole
[protected]
[protected]

Dear Sir
This is Prof P. K. Nanda (retd) professor from NIT Rourkela and currently working a s a professor at department of ECE, ITER, Siksha O Anusandhan University, Bhubaneswar. I procured amobile set of 3120 in Dec (may be 19th) with 3g facility costing Rs7210/ form a shop at bapuji Nagar. Afrer 10 days the audio was out of order. I could find time after one month and went to nokia care and got it repaired. It got disconnected automatically after two weeks and again after a two/three weeks it was up automatically. Now again it is disconnected. I am really fade up with a mobile set. When I contacted the shop owner, they refuse and just tell go to Nokia care.

How many time I would visit nokia care and after a year I have to pay again and again and so disgusted because of my hectic schedule. It seems I have to throw this cell and go for a new one wasting time and money within four months.

This indeed makes me feel so bad about a company lauding everything.

Could you please do something to change the mobile or I have to reject it and go for a new set with a disgruntled and disappointed with Nokia.

Pl. let me know. This tarnishes the image of Nokia.

pl. let me know.

with regards

prof. P. K. Nanda

I went to buy Nokia Hand set at Big C, one of the Nokia Outlets in Hyderabad, Andhra Pradesh, the sales person should me couple of sets, in which he has shown the model 3120 Classic and insisted me to buy this model, after I purchased, I realized that the sales guy gave me an out dated set, coz I called one of the dealers and found it, still I accepted it.
Just 2 days back I had a problem with my hand set, the voice was not working fine, so I took the set to the Nokia care center, they say the problem is with the voice and it needs to be sent to the Delhi for repairs and will take at least 15 days, I told them that my office has moved to Noida and would like to collect it from there, but guys at the center didn't agree.
I would be leaving to Nodia in the 3rd week of this month, so as per the customer care guys, I have to wait till I reach there and consult the customer care at Noida, this doesn't sound good, you guys claim that customer satisfaction is your moto and you are there to help customers, now where is your customer services gone, I have to wait till I reach Noida.

sir ,
last year i purchased nokia n79 in the month of october the phone works fine bt on 26 march 2010 i found the screen of my phone goes blank bt all the other things are working fine ,,
so i went to nokia care
after 2 days they rang me and said they were unable 2 resolve my problem so they are forwading my cell to head office after 10 days they rang me and said ur phone is replaced as it was not repaired , i went their the given me 2nd hand nokia n79 as their was 2 rush so checked basic features like recording , music player etc. and unable 2 look those sctraches but when i saw my phone in my home closely i found lots of scratches
and the keys look jammed very hard
not working smoothly, as nokia care get closed at 7pm
so next day as early i went their and said m nt going 2 accept these phone as it looks really 2nd hand ,they refused 2 accept bt later they accepted and again they called me 2 days before thay r giving me same phone wid change cover whose keys are not working smoothly,,,,and top sliding key is hanged
when i asked them ok atleast u replace my old phone hardware and keep keypad and other outer panels same they refused to do so
moreover when i talked 2 customer care they said they replace such phones wid the phone which one of their techncian use ,,then i said it means u giving me 2nd hand fone ,, he did'nt replied me and transferred my call to grahak santusti seva
all this things are 2 much,,
m in a no mood 2 accept old phone
and i get frustated to when i visit nokia care
please help me
no 1 want to tolerate such things wid a product who costs him rs 14,500

phone no-- [protected], [protected]
email id-- [protected]@gmail.com

i would like to ask if that compay is real,?

here is my contrcut...


NOKIA MOBILE COMPANY LONDON
LONDON UK Limited Registration no: 06344755
Address: 100 New Bridge Street London. EC4V 6JA

12/4/2010


Dear Mr. Dexter M. Gamboa

We are very pleased to offer you a permanent term position as a Auto Card Operator , in our Engineering Department of Nokia Mobile Company London, based on the following terms and conditions, We trust that your knowledge, skills and experience will be among our most valuable assets.

1. Position:

You are appointed to the position of an Engineer and in this capacity, you will report directly to Mr. DAVID ALLEN. This is a permanent term position, and as discussed and agreed with you, your start date in the position will be April 30TH 2010 But your United Kingdom Entry Visa and Working Permit Processing has to commence immediately. This position is in-scope of the ASPA bargaining unit.

In this assignment of an Engineer, your key responsibilities will be: Providing all your best for this company and also you will be giving a 1 month industrial and management training. However, during the period of your training your monthly salary and other company benefits will be paid personally to you in full without any salary deductions.

2. Salary& Remuneration:

Your base salary 3,500 pounds per month after tax & 42,000 pounds per year (less statutorily required deductions). Your salary is payable once a month at month end in accordance with the Company’s standard payroll practices by choice of check or direct deposit. Your position is in Engineering Department. The current salary range for this phase is same.

Your hours of work are based on the normal operating hours of the Company and are expected to be from 9:00 a.m. to 4:00 p.m., Monday to Friday, with a one-half hour unpaid lunch break, amounting to 37.5 hours per week. Please refer to the provisions of Article 9.2.1 regarding the development of work plans and determination of hours of work.

3. Performance Bonuses

Up To Three Percent of Your Annual Gross Salary, Paid Quarterly By Your Choice of Check or Direct Deposit



4. Benefits and Pension:

As a permanent employee, you will be eligible to participate in Nokia Mobile.
Standard payroll practices, Nokia Mobile-provided benefits for salaried-exempt employees, including the following
401(k) retirement account
Free Accommodation and feeding
Annual stock options
Child daycare assistance
Education assistance
Health, dental, life and disability insurance
Profit sharing
Sick leave
Vacation and personal days
Flight ticket (To & Fro).

5. Stock Options

500 Nokia Mobile options in your first year, fully vested in four years at the rate of 125 shares per year

6. Vacation:

You will receive 4 weeks of vacation per vacation year (August 18 to September 18), pro-rated for the current vacation year, according to the terms of Article 19.2 Annual Vacation. Vacations are to be taken at such time or times as are mutually convenient to you and Engineering Department Please note that carry over o[censored]nused vacation is not encouraged, and should be discussed with your supervisor.

7. Professional Allowance:

In addition, you are eligible to receive an annual Accountable Professional Development Account in the amount of 2,000 pounds (pro-rated for the current year), per Article 12.4, to support your on-going career development needs.

8. Assessment Period:

FOR APPOINTMENTS TO PERMANENT POSITIONS: Consistent with Article 8 Probationary Period for Permanent Appointments, the first 3 months of your appointment to this position is a probationary period. We will review your progress in the position on a regular basis and provide you with regular feedback. We will be in a position to confirm continued employment upon successful completion of the probationary period.

FOR APPOINTMENTS TO TERM POSITIONS: Consistent with Article 8.2, for Term appointments, we will review your progress in the position on a regular basis and provide you with regular feedback.

9. Effective

The terms of this offer shall come into effect on your first day of employment with the Engineering Department, Nokia Mobile Company.

If applicable, add the following section on Confidentiality:
By accepting this offer, you also acknowledge and agree that you shall abide by the following terms and conditions, and that such terms and conditions are reasonable:
Confidentiality: During the course of your employment with the Engineering Department, Nokia Mobile Company, you will be entrusted with confidential and proprietary information. You agree that such information will not be released or divulged, whether directly or indirectly, unless authorized by Company policy, required by law or through the express written consent of the Nokia Mobile Company given under the hand of the proper officer with authority to give such consent.

I would ask that you review the contents of this offer carefully. If the terms of employment as set out in this agreement are acceptable to you, please sign and date one (1) copy and return a fully signed copy to my attention by due date and also you are requested to send another signed copy to the agent in charge of your United Kingdom Entry Visa and Working Permit processing. Feel free to call me if you have questions or concerns.


Sincerely,



_________________________________
Sir George White
Hiring Co-coordinator, Human Resources Manager





I wish to convey my sincere enthusiasm about the possibility of you joining the Engineering Department. I hope that you will find the terms of this offer reasonable and attractive.
Please feel free to contact me if you have any questions at Applicant.[protected]@yahoo.co.uk

I agree to accept the conditions of employment indicated above, this

_______________day of
Date

_______________20______________
Year

________________________________________
(Name of Employee)


_________________________________________.
(Signature of Employee)

NOTE: Please ensure that you forward a copy of the accepted letter within 3 days (per Article 7.4).





NOKIA LONDON UK Limited Registration no: 06344755
Address: 100 NEW BRIDGE STREET LONDON. EC4V 6JA

i purchased Nokia 5130 in May,2009. In march my mobile has stopped charging. After repair i got it back around after 2days. Again it got some problem & it has started switching itself off. I went to delhi Nokia care center & they reformated my handset. After few days i got same issue with it in april. I went to Nokia care in laxmi nagar delhi & again they took 2days to repair it. But still problem is same & i again submited my handset for repair. This time i logged a complaint in Nokia care for handset replacement but they are not giving any assurance & my handset is within warranty. I'm worried in May it will complete 1yr & warranty will over than what i'll do in that case? I'm not ready to spend money on this crap handset. I want fresh handset in replacement or either i want money back. They sent me reply email of my complaint & they have clearly mentioned that no assurance of handset replacement. Might they will again repair that old handset & i'm sure it will be temporary fix. I can't compromise this time.

I bought a NOKIA 6303 mobile phone on the 7th of November, 2009. Initially it was working properly after sometimes it started malfunctioning, when I dialed and received any call I can’t hear the voice without loudspeaker and mobile gets hot while talking. I went to the NOKIA care center on the 5th April 2010(Noika Care near Triple line , Neelam Bata Road, Faridabad) to lodge a complaint. First, I requested them to get the mobile replaced as it was a faulty device from the company. However, they insisted to get it repaired. after repairing the mobile, problems remain the same They kept the mobile for 1 day and I got it back. I thought the problem to have been solved. But, the same problem cropped up again. Today is 13th April and the same problem started. I had to waste a substantial amount of time for this issue. Due to this, a sum of 600 Rs. has been deducted from salary in order to compensate for the time I lost.

I have written this complaint with a sheer hope that you guys can help me out of this. Either I want is to get my mobile replaced or refund my money the amount of 6800 and not repaired further.

Hoping for positive Response.

Regards,
Seema

Hi,

I Amit yadav had purchased nokia 5800 in feb 2009.one month phone worked so nicely that i cant say but after that it submitted to nokia care in laxmi nagar for software updation and twice or thrice in a month it went there.some display got damaged they blamed me i had beared the cost of 3500 and got repaired in 3 months time.now and then it requires software update so i cant keep my data.

nokia has launched warranty extension when i visited the Gulati communications in bhagat singh place in gole market ,connaught place i was happy as proactively informed me for this service and i had give cash on same day 30 jan 2010 of 565 and return i got a slip signed by nokia representative. they have taken it and said i will receive in a weeks time the certificate.

Now due to there fault the phone is out of warranty and they are refunding the monty after 3 months,i complained to nokia CUSTOMER CARE they REALLY APOLOZIGE AND WILL REFUND AS ITS NOT IN THERE POLICY.

If some body at there part is not performing his/her responsibility then why i should bear.


ITS ALWAYS WE(CUSTOMERS HAVE TO BEAR THE COST AND NOKIA DOESNT HAVE IN THERE POLICY AND THEY APOLOZIGE THATS IT,COMPLAIN CLOSED THIS IS NOKIA'S COMITMENT.

i have lost my 5130 nokia phone on 13.04.2010
IMEI: [protected]
lOST MOBILE NO.:[protected]

since i bought the nokia n86 8mp its showing signal fluctuation beginning i thought may be i require update of mobile software but after update also the problem is still their,some times the signal cuts of completely where as in other nokia mobiles in the same location gets a signal of 4 to.5,
my contact no. is [protected],

Hi

I am regular Nokia mobile user. 8 months back I bought Nokia 5800 and from the time I bought it I am having so many complaints about the peice. I have contacted my dealer as well as Nokia center but no one is ready to take my complaint.
Problems I am facing with the peice are:
First it started getting hang when I was using camera and songs. For this I have pdated the software almost 5 6 times. Still I am facing the same problem. Now it became dead. I have given my piece to Nikoa care but they are saying that they can't replace it though it is in warranty period. They are just trying to avaoid their responsibilites.
It's giving me so much of frustration and it's very bad experience with such a reputed company. My piece is still in warranty period and still these people are not ready to replace it. I am not at all happy with the way they are handling my complaints. This will be my last Nokia piece and I am not going to advice anyone to use Nokia products.

Device Serial Number : [protected]


Thanks,
Yogita.

Dear sir My above phone was stolen today[protected] at 5.30 pm
my sim card # is [protected]
IMEI # is:[protected].
Battery #[protected]
date of purchase[protected]
Phone World ,Calicut,Oposite to KSRTC,Kozhkode.
Kindly block this phone from using by others.

Vasanthakumari
Gokulam,palace Road,
Mankavu P.O.
Kozhkode-673007
Ph [protected]