Nokia India Complaints & Reviews

Dear Sir/Madam,

I wish to raise one complaint against Nokia care of Chandigarh-22, I recently (10 April 2010), handed over my Nokia 7210 Supernova set Nokia Care (Chanidarh-22). It was having some keypad problem. I was finding hurdle while operating it; pressing one button would have resulted out into wrong output over and again. It was still in warranty period. So, to enjoy the privilege; I thought of handing over it to Nokia Care (Chandigarh Sector-22).
Would like to furnish more details as below:
The person to whom the mobile set was handed over on 10.04.10-Mr. Bhupinder
His contact no.-+91 [protected]
Nokia care/contact no.-Chandigarh-22/[protected]
JOB SHEET NO.[protected]
Mobile set details-Nokia 7210 Supernova

Since the time I have given it for repair, they come up with new excuses while I visit them to collect my mobile set quite an often. It usually turns out into uncertain disputes every time and disappointed me.
After all this bad incident, I am hurt, and I wish to raise this issue to management as well as administration of Nokia care; I was delivered wrong information regarding the return of my repaired mobile set and experienced misbehaviour with guest/customer.
They cannot be considered as educated customer care executives, I am sorry to say that they all behave like uneducated people. I request for the support from management side as well hope to get my mobile set at the earliest.

Thanking you in anticipation.

Regards,

Srishti Singla
# [protected]/[protected]

Hello everyone,
i am Laeeq form hyderabad and i bought nokia N79 form Nokia priority dealer on 11th january 2010.
i worked good for 3 months and after that PROBLEMS started.
i visited so many times to NOKIA CARE CENTRE but my problem is not solved.
It has so many problems like no battery back up, WI FI problem, switch off.
i gave my mobile for repair THREE times but still not solved.
After spending a heavy amount of Rs14,000 i got this bad mobile.
i am very much disappointed by NOKIA and my phone is still with them.
Everytime i ask they say that phone is with main head office and sometimes say there is software problem etc.........
my mobile details........
MODEL : N79
IMEI no : [protected]
Job sheet numbers : 100421/40, 817 , 871
these three job sheet numbers.......
SIR I REQUEST YOU TO TAKE A STRICT ACTION AGAINST NOKIA AND HELP ME IN GETTING A NEW MOBILE...........
hoping for a soon reply..........
waiting in anticipation................
Thanking you,


With regards,
LAEEQ
e mail: laeeq.[protected]@gmail.com
contact no : [protected] and [protected]

Stolen my Nokia 2600c Mobile
Dear Sir,
I lost my mobile phone in muzffarpur around 4.30 p.m. on Dt. 10/04/2010. My phone number is [protected]. My IMEI No [protected]. Please take immediate action about this.
My Address and contact no is given below :
VIJAY BHUSHAN PRASAD
SHEOHAR KOTHI CAMPUS,
HATHI CHOWK,
MUZAFFARPUR,BIHAR

Contact No : [protected] , [protected]
E.Mail : abhikmr.[protected]@gmail.com

my name is sandeep sarathefrom bhopal . i would like to complain regarding mobile handset (nokia 5233) which is purchased from MAHALAXMI mobile shop 25 malviya nagar bhopal on 6 may 2010 at 9pm.when i came to my home within 2 hrs my phone was dead automatically when i went to nokia service centre MP nagar they advice me according to DOA my handset should replace within 48 hrs frm shop keeper when i went the shop he sent me on service centre again which is located in malviya nagar so they rectify my handset but after battery starts heating so the service centre people sent me to the shop keeper again their he taken my phone and original bill and i have a photo copy of that bill he assured me in the evening by 7 o clock he will provide me new handset but he didn't provde yet and he told me that by tommorow at 5 o clock he will provide the handset again.Im very scarred that my problem will resolve or not. So plz resolve my issue and do the needful im very scarred because my money is their plz do me the faiver and do the needful

thank you
your faithful
sandeep sarathe

To whom ever it may concern,

I have bought Nokia 5800d-1 on Nov 2009 at coimbatore. This phone doesnt work properly, it gets restarted often,screen flashing, poor quality of materials,data loss, etc. With all these problem they sold it for 13800 INR.This makes me to feel bad & upset about this product.

PRODUCT DETAILS:

MODEL : NOKIA 5800d-1
IMEI NO : 356910/03/816782/1
TYPE : RM - 356
CODE : 0575590
MADE BY NOKIA
IC : 661E-RM356
FCC ID : LJPRM - 356


Kindly help me out from this issue.

Awaiting a positive feedback.

Regards,
Elayaraja.

I have recieved an email stating that i have won ponds 550000

hear is the attachement

Centaur House Ancelss Business Park
GU51 2UJ FLEET
United Kingdom

http://www.nokia.com/corporate



T WORLD





ATTENTION : MR.BALBIR SINGH




We hereby inform you that Approval has been given for transfer of your winning price, along with two N951 nokia phones, winnings certificate/relevant document that will empower you get your winning amount logged in your nominated account.


The COURT AND GOVERNMENT OF LONDON GAMING BOARD has mandated us to deliver your winning prize to you through Diplomatic Channel by cash. We hereby inform you that approval is given for release of an amount £550,000.00 GBP ( Five Hundred and Fifty Thousand Pounds ),which we have packaged in cash today and sealed in a safety trunk box as a diplomatic parcel for immediate dispatch through the British government diplomatic delivery Immunity to your country India to your door step.


The cash payment arrangement will help us overcome all the internal and external hitches, and taxes under the COST OF TRANSFER (COT) money transfer laws, financial constitution and policies of your country and our country for the recognition of the rule of law. Also this mode of transfer of your winning price will help abolish complain of double Taxation from both British Government & India Government.


It is our obligation to make sure that your winning prize will not have any problem until it delivered to you hence a diplomatic courier agent has be assigned as your delivery agent in this regard. Please note only you and the Diplomatic Courier Agent know that the content of the consignment is fund, as such the consignment is "tagged a diplomatic consignment", therefore exposing the content of the parcel before the public , or external body is at your risk


By the veto power conferred on us by the British High Court, we have taken the decision to foot the traveling costs of the delegating Diplomatic delivery Agent and as well ensured payments for shipment of CONSIGNMENT that contain the money, two N951 Nokia phones with all relevant document to India. While on arrival of the consignment containing your winning price, phones and documents to India you will be required to pay £550.00 for Administrative Courier Clearance fee to enable the Diplomatic Delivering Agent clear your consignment from your Diplomatic Warehouse in your country for immediate delivery to your contact Address as given in the processing form submitted to us.



On departure of the Diplomatic Delivering Agent we shall send you all necessary information's needed for you to receive your Parcel. Its very Imperative you keep the Administrative Courier Clearance Charges of £550.00 Pounds Sterling ready so that on Arrival of the Diplomatic Delivering Agent he will guide you accordingly on how to remit the fund for Clearance of your consignment for Immediate Delivery to you.


Every arrangement has been made for the shipment of your winning parcel containing your winning price through PRIME EXPRESS INTERNATIONAL COURIER SERVICES and other relevant documents to your contact address in India. You will be required to sign some neccessary security documents and hand over to Prime Expresss International Courier Services delivering Diplomatic agent to return to our office. The Consignment will only be delivered to you on presentation of your identification.



To track your Consignment visit http://primexpc.uni.cc/ and put your number : Det303599v

Consignment Number : 20



The Diplomatic Courier Agent assigned to you shall be departing United Kingdom to India THURSDAY 06/05/2010 to arrive India on FRIDAY 07/04/2010 and the delivering agent will contact you on arrival for delivering of your consignment containing your winning price; confirm your readiness and acceptance of the above prior to the departure of the delegated Diplomatic delivery Agent to us Immediately.


NOTE: YOU CAN REQUEST US TO RESCHEDULE APPOINTMENT OF THE DELEGATED DIPLOMATIC AGENT IF THE APPOINTMENT DOES NOT SUIT YOU BY INFORMING US.



We shall complete departure arrangement upon your confirmation of your willingness and readiness to PAY AND CLEAR your consignment containing your winning price.



Find attach T WORLD. NOKIA PROMO LICENCE and APPROVAL FROM HIGH COURT while all other relevant documents shall be sent along with your fund.



Below are the diplomat details and schedule



NAME: MR. DESMOND MIKY.
DATE OF DEPARTURE: 06/05/ 2010
DATE OF ARRIVAL 07/05/ 2010



On the arrival of the Diplomatic Delivery Agent in your country, he will call you to guide you on how to proceed regarding payment of Administrative Courier Clearance Charges to your country authority and you are required to give him 100% co-operation and hospitality for him to serve you better.



IMPORTANT: We cannot deduct charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favor and been already dispatched. Also, we do not accept Cash On Delivery (C.O.D) as it is strictly against the policy of this Courier Firm as laid down by the Management of this Courier Agency. You must pay on account given to you by the diplomat.



We anticipate your respond for our final arrangement. CONGRATULATIONS!!!

Thank you for being part of our commemorative Anniversary Draws.



Yours faithfully,
Dr. Harry Scott
Tel:[protected]

i had bought nokia,s 5530 express music just a week ago,,bu8 first two days the cell produced heat while calling& had no battery life,,just half a day,,,now no heat is ther bu8 battery will soon be reduced,,the batttery shows full indication,,bu8 on a call it just go off & shows battery low>>>>>so,,i changed the battery,,bu8 the same problem persists,,>>>
so sir/mam,,can u tell what to do,,,,
alreasdy software updated>>>>& my name is jobby,,ma id [protected]@gmail.com,,kindly get me a reply..

I bhought a new nokia 5233.The phone's gallery doesnt open at all.Its work so slow.when i ask the shop which i bhought this mobile "the mobile store,adyar" but they respond to me so rudely.They said there is a virus in my mobile without check inside,but when i open anti-virus scanner in my computer.Its say there is no warning or virus.I dont know what to do. i guess my rs7500 is useless.Please help me!!

Someone stolen my NOKIA Mobile 3230 (black colour) in a office flow bus on 21/4/2010 evening 6.30 am when i return home from office. The IMEI code of my mobile no. is [protected],Che.-3943497281150323213667558386,Batt.-66704553635636285510808804. The original bill of the instrument is with me. It has been purchased on 02/10/07 from Unnati Trading,Raigarh,(Chhattisgarh) So Please Block my Nokia Phone Handset.

We have purchased a Nokia 1203 handset on 17MAR10,at Nokia priority dealer at Rajbhavan,Somajiguda.The battery backup was not good so we went to the nearest Silico mobile service center on 26.April.2010,they replaced the handset but the problem was same.So my request is to take strick action against Nokia.



Regards
Mohan

I bought Nokia E 71 with S.No. - [protected] , there is a manufacturing, defect in the handset, the front camera hole is missing in the cover.
I realized this error while testing 3G in our network, it dint show any response while trying the front camera, It was a shocker since i was using 2 E71 handsets and this one on close noticed was a different.

Also the handset hangs alot and works noticeably slow.

Please resolve.

Sanjay Agarwal
[protected]

HI
i m raghvendra singh
i contacted nokia service center ,chunniganj in month of january to change housing and d-cover of my mobile nokia 2630,but they change only housing of my mobile [850Rs]and said " d-cover is not available this time ,we will change it next time whenever u come''


but now when i contact them for d-cover ,they refuse to change it and said-'' u have to change d-cover along housing''

I ,Mrs.Kanchan Gupta resident of Jammu purchased an Mobile handset Nokia 5030 from the dealer M/s Bhushan Radios Jammu Bill No 13310 Dated 19/10/2009,worth rupees 1900.But unfortunately the said Nokia 5030 handset had an defect with its keypad. So,I went to the nokia customer care center EMM ERR Computers,1/B ,Municipal Market<near J&K Bank Bakshi Nagar Jammu Ph.No 2581080 ,to rectify my mobile keypad problem but the Nokia center official said me that the Keypad doesn’t come in handset warranty so un-willingly I had to purchase a new Nokia 5030 handset keypad for rs.450,with just one month warranty (written on the retail invoice ). But being an poor lady I was not able to afford such a price but I paid it.The said handset Nokia 5030 is still in warranty .The Nokia mobiles are already having warranty of 1year from the date of purchase. I request that kindly file an complaint against Nokia Customer Care and take an strict action so that in near future these Nokia Customer Care people shouldn’t cheat on poor people and also I want my money back which I paid for handset keypad. I have full faith in your forum.
Thanking You
Mrs.Kanchan Gupta
EP 536 Mohalla Jatkian, mob [protected]

I bought N97 mini (Pdt code: 0585427; ESN/IMEI No: [protected]; Warranty Ref No: APAINY[protected] a month back from Croma store at Ameerpet, Hyderabad. Since the time I bought my phone I am facing a lot of issues as follows viz.,
a) phone hangs up very frequently and then the only option is to remove battery and re-insert to restart.
b) name of sender is not displayed in sms most of the time
c) time of sms coming into inbox is mostly one hour late...this is seen even when i do self sms...the time shown in 'sent' and the time shown in 'inbox' is different by almost an hour...

I would like to register my deep sense of frustration at the product I have had the misfortune of buying!

The N97 mini was bought to ensure that my company email (lotus notes) is configured so that I can be on the move. My job as in sales means that I move around quite a bit and also that I need to access mails frequently to give my approvals for a host of things.

However since taking N97mini, all my work related issues have aggravated.

I gave the phone to the Nokia Care srvice centre (Silicon Mobile Service; Somajiguda, Hyderabad) and they gave back the mobile in one day saying all issues are sorted. I found to my dismay that nothing had changed. On 26th Apr 2010 I again went to same centre and gave back my mobile. This time I have been told that I will have to wait for a max of 10 working days since the mobile will be sent to Delhi for further check.

During this period I have been given a standby N70 mobile which is useless for the purpose for which I took N97 mini.

My question to Nokia team is that is this customer service? When a customer buys a product from an Organization which is as reputed as theirs, should he go though all these pains?

And especially when the model is one of their premium ones and their latest models?

Is this how Nokia Cares? I want a new replacement for my mobile.

Jay Nair
[protected]
Hyderabad

Hi....i'm Ramesh Kasver,i bought Nokia 3110c handset in may 2009,the problem started 4-5 months later,phone was blinking black and white and did not start again. I went to nokia care center in ambala,they said there is a software problem in the phone.I got it right that time,but again after a month there was that same problem,i took the phone to nokia care center in karnal.I querried whats the reason they assure me this is not a big problem and this will not happen again. But after 20-25 days the problem came back,i got it right again from karnal nokia care center.I requested them to give me permanent solution but again the same assurity came. Now again after a month and half the problem rises. I have visited nokia care 4 times to repair my phone and who knows when it is going to be my next tour to a nokia care office. They are not providing me the permanent solution,there is a problem in handset and it is arising again and again,this is enough .....i called to central nokia care but they too denied my request,after a month my gurantee period will expire after thet what will i do?????? no one answered,i never expected this type of response from nokia ,so baaaaaaaaaaaaad......

Hello,
I am Neha Pandey ... user of Nokia 5523. I bought this mobile phone on 18-Mar from Axiom telecommunications – Select City Walk-New Delhi. After 2 days ... the phone got starting hang while using, if it’s all application would have been closed.
Post 10 days .. Its mike had been stopped working. If someone called me then .. i can hear the caller voice and the person is on other side was not able to hear me. I immediately went to Nokia Service-Centre situated in Malviya Nagar, New Delhi (Service Centre name: Platinum Technocrats). I visited there and have shared each and every problem with the executive. He had responded that this phone is completely scrapped and it can’t be used further anymore and it will be replaced with new handset. As per job sheet ... the delivery date was 16-Apr .. i went there however i didn’t get my phone and they gave another delivery date of 27-Apr ( it was written commitment by the Service Centre Owner-Sarvinder Chauhaan). On 27-Apr.. i visited there again , and the owner was not there but his wife – Archana Chauhaan was there . She told me to wait for 15-20 minutes, as they were doing QC check on my handset. After QC check... They have given me my phone back ... i checked my phone then and there only.. the same issues were there at that point time also. I immediately called that lady and discussed each and everything. Being a girl this is not possible for me that i go there daily and sit and doing wait for resolution of my complaint. When i didn’t get my cell phone on 27-Apr , i have started shouting because i felt very bad about me that why i bought Nokia Phone and i was phone-less for last 1 month. The lady – Mrs. Archana Chauhaan had started shouting and her wording was “It will neither be replaced nor repaired – do whatever you want ... take it to wherever you want ..” and she thrown my phone on table. I immediately called Police there and in the interim the Owner has come ... and he was giving threatening to me .. That call police and my father is Deputy Commissioner in Delhi Police. The Police had reached there and i took him through to the entire story and the settlement was done .. Owner said sorry and he committed me that i will get my phone by 29-Apr. On 30-Apr i called to Mrs. Archana Chauhaan and had asked about my phone she told me that they had sent my phone to HO and it has not been rectified till yet and again she is making excuses , that she will give my phone on Monday and also .. she was not providing any assurance that whether i will get it or not .I am working with SBI credit cards .. and i am very much aware that how we can teach customer-centricity to such kind of people . They should learn how to deal with the customers and how to make them happy. Earlier we have proud to be Nokia-user .. but i am very sorry to say that i even never recommend it to anyone. Its the organisation who manufactures bad quality mobile phones and have poor staffing... And will surely file a case in Consumer Court.
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Neha Pandey
Compliance –Senior Executive
Ge Money
Email Id: neha.[protected]@ge.com
Present Mobile No -[protected]


Address for Correspondance:-

Ge Money
DLF Infinity Towers, Tower C
11th Floor, DLF Cyber City,
Phase-II,Gurgaon-122002
Tel: [protected]

Dear Sir/Madam,

I've recieved an objectional sms claiming that I have been nominated for GBP 1 mn from 2010 Nokia Mega Fund.
It has also asked me for details but has not mentioned exactly of what kind. It says to send details to
ane-mail id that reads "[protected]@gmail.com" though name of Nokia has been used.
Could you please check the legitimacy on my behalf and inform me if the sms is legitimate or bogus.
You can contact me on [protected].
I'd be really obliged to you for your help.

Hi Sir

I purchased Nokia 5800 Xpress music mobile on 5th jan 2009. my bad luck is i got a display complaint after completing the warrenty. Display is not working fine now. Some horizontal lines are appearing on the display. Nokia care people are telling to handover the phone for observation and software update. However they are not sure about the bug fix with that. They are also telling that this may be hardware issue.
How come i loose my set just for 1 year if it is a hardware problem.

Please advice.

Regards
Bathula

Sir,

i bought a Nokia 5130c one month before. main problem in this set is at the time of SMS some it get restart and battery backup is very poor. i also shown this set to Nokia care at ballabgarh and they load the software again but the problem is as it is. so please tell me what to do.

Deepak

Nokia 1600, IMEI No.-[protected], Lost Date[protected]