Nokia India Complaints & Reviews

hello sir,
i am having nokia 5130 express music ,which i had purchaced 5 month before ,
from 3-4 months i am facing very serious promblem,i had gone to nokia care care 4-5 times ,they make it repair ,but after 2-3 days it is it again get problem.... so i am facing very difficulty regarding this so i want that my handset should be replaced...

i lost my Nokia E63 on date 26/05/2010 also submiting complaint FIR no 59/10 pls trace this IMEI no is [protected] my contact no is [protected], [protected]

Sir my Nokia mobile with IMEI no. [protected] is lost somewhere in mumbai(Chembur)-400071.I want to block my mobile immediately....

To NOKIA CARE,

I bought NOKIA-E71 in Bangalore on 19 April 2010. In less than a month one of the keys developed a depression and gradual usage aggravated a visible crack. Emails, call to helpline all just brushed me off and asked me to visit Care center. Visitied and got to listen a crap verbatim "Keypad/Panel are cosmetic parts and not covered in Warranty offered." I showed them the book and section "Parts not covered" and which did not mention word keypad or cosmetic. To which they were adamant of paying cost for keypad replacement although technical team could not determine any sign of physical damage on the set.

I ran through series of email complaints and after long struggle the person from email support was not only adamant of not sharing the metrics to determine how can single key crack can be physical damage nor the escalation matrix. They were rude to say customer is culprit and they stand by the technical team as they have strict guidelines to provide support for circuit of the phone not any other part.

I need answer if keypad/display/panel is not covered then why is it supplied just give the circuit and above all why these words are missing from website/support site/the warranty book supplied. I am late in posting this but I am sure many suffered customers must have bow down to this unreasonable support from NOKIA and till now must have paid them extra bucks or must have resorted to pirate panel/keypads

Ish Kapoor

sir/madam

i purchased one nokia 5130c-2 red hand set on 05/09/2009 from a local dealer of howrah(new yadab telecom ,andul bazaar,howrah.) but within 4 months it started showing problems like hanging and last i gave it to the dealer to give it to the customer care centre in the month of may '10. but when i get back my mobile i found the hanging problem still there and also some other problems are there like not showing conectivity i.e insert sim option. but this time i afraid to give it to the service centre as they have made scratches on my new mobile phone.

now you tell me should it be a write behaviour of such a reputed company like nokia.
i am sure that this mobile is defective from the time it is made.

i expect that the company will do the needfull to keep my faith on them.

my contact no.-[protected]
Email : [protected]@ymail.com

Dear Sir / Mam and all my dear visitors,


Mobile Model Name - 5130
Colour - Black Silver
Purchase Date / Month - September 2009
IMEI : [protected]
Manufacturing Date / Month - August 2009

This Mobile phone is lost on 11th June 2010 around 7 am - 10 am.

I request Nokia to kindly trace this phone and contact me on [protected]

or anyone can help me how can i retrieve this phone as i know this phone is near to me but i am not sure its with whom ?

Please help me ............

Rajiv Sharma
Laxmi Nagar
East Delhi
Mb. No. [protected]

i have bought nokia 5233 in march 2010 from nokia recg. shop .today 10th june there is no display on screen.i went to nokia care centre at adajan br surat and they are charging rs. 2030 for repairing.i shocked when i come to khow that it is not covered in warranty.then i read yr user guide for what is covered in warranty then again i shocked that you have not mentioned anything about it and also you have mentioned what is not covered in warranty! and
you mentioned all the points that in not covered in warranty.what is the meaning of waaranty? so please replace my mobile or repair without any charge. i come to know that this problem often happen in 5233 model. jatin mehta surat.my email id is [protected]@yahoo.com please reply.

Dear Sir,

I have lost my moble at chinna kakani in Guntur Dist time - 6.30.pm.

My Phone no - [protected]

and IMEI no - [protected]

Please take immediate action about this

My address is - S/o P.Ramanjaneyulu,
C/o K.Umamahesra Rao,
D No : 16-17-27, Near Satyanarayana
Swami temple Line, 3rd Cross Raod,
Old Guntur, Guntur-1.
Mobile No : [protected]
Email - potturi.[protected]@gmail.com

To
The Senior Manager,
Nokia India (Customer care)

Dear Sir,
I am Moumita Sur from Kolkata, India. Being a regular user of Nokia products, I have purchased a Nokia 5130 handset on 2nd July 2009.
From December 2009 onwards, my handset was facing serious problems like whitening / blank screening & automatic switch off of handset.
I took it to Nokia Care ( City Cel Service), Address : P2, CIT Road, Scheme LV, Moulali, Kolkata 14 for atleast 15 times till date. where they could not repair it and so send it to the service centre, head office.
My IMEI No. - [protected] dated 2nd July 2009 Item No : 002J9G1
Firstly, I am told by Nokia Care that all my valuable contacts will be lost due to formatting/updating software, for which I have to suffer irreparable loss.
Secondly, I came to know subsequently from some other users and local shopkeepers that the 5130 model is much complained against due to the aforesaid problem they are getting.
Lastly, after duly purchasing a phone nobody would like to use the same if it makes a tour to the service center regularly like thrice a month.
Last time the aforesaid Nokia Care took my handset for repairing it and kept it idle lying in their desk for 9 days which they themselves admitted later. Is this the way Nokia care works or this is what they are meant for ? I am very much dissatisfied and disappointed with their service.
As such, I would like to request you to kindly provide me a replacement phone or refund the amount.
I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation as its getting hampered due to some lazy & dishonest Nokia Cares in Kolkata like the above one.Though I was a very loyal customer of Nokia, but somehow now I feel disappointed with the problems in Nokia’s handset with example of my own experience.

Thanking you.

Moumita Sur

Address: 72, Middle Road, Kolkata 14
email : [protected]@yahoo.com

Hi

I had bought Nokia 5130 handset in the month of May 2010 and within 2 weeks it stopped working, and as per the instructions in the user manual, I took it to the Nokia care Malleshwaran expecting that either they would replace the handset or they will repair it for free as ,it was within warranty Period. But to my surprise, they told me that the product was liquid damaged and will not be covered under warranty and I had to pay repair charges for 2 weeks old mobile. And further they told me that because the product was repaired the complete warranty is VOID.

I totally disagree to the statement that the handset was liquid damaged. The fact was that, I was been sold with a defective piece for which the Nokia care denied to accept

Its very disappointing that Nokia care is cheating their customers with such false statements.

Please anyone help us in providing justice and take strong action against Nokia care

I have one Nokia N91 8GB, in my use, since last year some how the phone became one-way, i.e. when I speak the dialer cannot listen to me, I have attended various Nokia stores but they denied to repair the same saying the product is out of date, the company does not produces the brand so far etc. etc. I have complained the Nokia company in this regard too through my e-mail, but yet they did not answered for me in my mail. I am feeling sorrow of my very lovely phone that I could not find any help from Nokia to recover the same.I feel thankful if they connect me at my email at [protected]@gmail.com with an assurance to repair the lovely phone.
Thanking You

Dear Applicant,

Ref: - “NOKIA MOBILE” - Direct Recruitments offer.

It is our good pleasure to inform you that your Resume has

been selected for our new plant. The Company selected 48

candidates list for IT, Administration and Production

Departments, as well as Company offered you to join as an

Executive/Manager post in respective department. You are

selected according to your resume in which Project you have

worked on according to that you have been selected in Company.

The Company is dealing in IT and Electronics manufacturing

business in India The Company is recruiting the candidates for

new plant in Hyderabad,Bangalore,Pune,Mumbai,Calcutta,
Chennai,Noida,Chandigarh,....

Your Appointment Process will held at Company HR - office in

HYDERABAD – from 23 May 2010 Sunday.

You will be pleased to know that Company has advise you in the

selection panel that your Application can be progress to final

stage. You will come to Company HR office in HYDERABAD. Your offer

latter with Air Ticket will be send to you by courier before

date of interview. The Company can be offering you as salary

with benefits for this post 30,000/- to 3,00,000/- P.M. + (HRA

+ D.A + Conveyance and other Company benefits. The designation

and Job Location will be fixing by Company HRD. at time of

final process. You have to come with photo-copies of all

required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph

You have to deposit the (Cash) as an initial amount in favor

of Company HRD. Department. For Rs. 5,250/- through any [UNI

BANK OF INDIA] branch from your home city to Company Account

NO[protected] Name of NOKIA MOBILE INDIA LTD . This is

refundable interview security. Your offer latter with Air

tickets will be send to your Home Address by courier after

receiving the confirmation of interview security deposited in

UNI BANK OF INDIA. Company will pay all the expenditure to you

at the time of face-to-face meeting with you in Company. The

Job profile, salary offer, and date -time of interview will be

mention in your offer latter. Your offer latter will dispatch

very shortly after receiving your confirmation of cash

deposited in UNI BANK OF INDIA. We wish you the best of luck

for the subsequent and remaining stage.

The last date of security deposited in bank - 06/05/2010

You have to give the information after deposited the security

money in bank to Company – direct recruitment email ID:

"nokia.[protected]@nokia.com". Your Latter with supporting

documents will be dispatch same time by courier to your postal

address after recd. Your security deposited confirmation in

bank. The interview process and arrangement expenditure will

be pay by Company. Lodging, traveling and local conveyance

actual will be paid by Company as per bills. The candidate has

to deposit the initial refundable security as mentioned by

Company. If the candidate wants to come with his parents or

friends, the Company will arrange all facilities only for

female candidate.


NOKIA MOBILE India Ltd.

Industrial Area -2,Wntex Tower
sgtjun road,goven enclave
Hyderabad (Andhra Pradesh)INDIA.

Contact No [protected](HR)


Note:- Please take care of such things as someone is using your name and fraud with others. I dont know it happened with how many of them but i did paid the amount as i thought its a companys mail.
My email id is er.[protected]@gmail.com if you come to know of anything regarding it do mail me. But its really ver bad going on. I mean i was totally shochek as i am not that much well of and i really needed a job and that too with a good brand name so i thought its a good offer and i paid the amount...

I have lost my mobile phone which i have purchased it 5 months back with 15 digit IMEI no. I would be highly obliged if you can help me out about how to track my mobile phone and any detail. I have also filed an FIR in the nearby police station about the lost of the mobilephone. Please reply in this matter as early as possible.
Your name: Manish Agarwal
Address: Mahabirsthan, Siliguri
Phone model: Nokia 5800 XpressMusic
Make: Nokia
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: 04/06/2010
IMEI No.: [protected]

i bought nokia 5130 (IMEI NO [protected]) in march 09. for the first year it worked very well. in april 2010 the phone hanged very badly & i gave it to the adyar service center & they told software upgradation is needed & it was done within hours. but immediately after that whenever i tried 2 run the back up phone hanged badly again & sometimes did not restart also. i had to run service center for continuous 4 days they were doing daily s/w upgradation thing & after running the back up it hanged again & again. they told back up contains virus & i agreed. i did nt run the back up. now hardly a month has passed the problem is started again..its been it hangs & the whole inbox gets erases itself.. data loss is very common & taking effect regularly whenever it hangs or being switched off & on. i am a student & don't have that much money to pay again & again to nokia care & no time also to spend like this..yesterday again all d messages got erased,, i am fed up of all these.. either there is a problem with handset or d technicians mending it.. in both the cases your service people should provide a reliable service but i am sad to inform that it is not the case.. i am not at all happy with the way THE OFFICIAL NOKIA CARE has serviced the phone. tell me what should i do???

waiting for your early reply...
ujjwal kumar
mob- [protected], [protected]
[protected]@gmail.com

Dear Sir,
I lost my mobile phone in Kurla Local station while boarding a local train to Panvel in ladies compartment at 11 a.m. on Dt. 06/06/2010 at Kurla Station, Mumbai, Maharashtra & my phone number is [protected] .my phone model is Nokia 5800 music express and Mobile IMEI No: [protected].

i wish to track my mobile set if in use with any other number. i had filed an F.I.R online with mumbai police & got my number re-issued from mobile operator : vodafone mumbai

Please take immediate action about this.
My Address and contact no is given below :
Nisha Apparu
201, Kanak pushp, Plot 104/105,
Sector -9, New Panvel, navi mumbai -410206
E.Mail : [protected]@yahoo.com
Regards,
Nisha Ajith

Dear Sirs,
I have been a user of nokia phones since last 10 -15 years and never thought of buying any other brand any time. I had purchased Nokia 5130C-2 S no [protected] Code : 0577793 EMIE:354223/03/731895/3 on June 14 , 2009 from Mahajan Electronics, Gandhi nagar, Jammu . But my experience with this set has changed my mind set.
Since the very beginning the set is not working properly. After every 15-20 days , the set slows down very much. Sometimes the display goes away, sometimes the contacts gets deleted, some times the backlight does not turn off. Many times the vibration stops working. I have to go to the NOKIA care every month or so And every time they change the software & its works properly for a month or so & then the same tale starts. The last time in march april 2010, I requested the NOKIA care people to do the repairs properly. IThey sent the set to delhi & I had to wait for 15 days for the set to come back with the assurance that it will work properly or else it will be replaced.. Just a month has passed & the set has stopped working. I don’t understand what to do now.
I am a professional & am not supposed or expected to got to nokia care every now & then. I has already consumed a lot of my time .
Please inform me if any thing permanent can be done about it. I am very fed up with the service & attitude of NOKIA care situated at Gandhinagar, Jammu. They don’t seem to be concerned about their customers grievances.
My warranty period is also expiring.
I HEREBY REQUEST THE COMPANY TO CHANGE MY MOBILE SET BECAUSE I HAVE BETTER WORKS TO DO & MUCH IMPORTANT TASKS TO TAKE CARE OF THAN VISITING YOUR ESTEEMED CARE CENTRES EVERY NOW & THEN FIRST TO DEPOSIT THE SET & THEN TO COLLECT IT EVERY TIME.
Please don’t cause any more harassment.

Regards
CA Rishu Kawatra

Hi,

I have bought Nokia 5233 touch phone on 1st June2010, the unit costs arround Rs 6500. Within 24hrs I go back to the dealer with a manufacturing Fault on the LCD (there is a spot in the LCD Screen) & also there was a problem with the OS ( The time & date automatically changes everytime I restart the Handset). The dealer asked me to visit the NOKIA Care which is situated at Kolkata @ A.M.Mobile Pvt. Ltd.
A.M.Mobile Pvt. Ltd. Kolkata 173 S.P MUKHERJEE RD, NEAR PSC BLDG, MUDIALI, KOLKATA-700026 Phone : [protected]
[protected]
[protected]
[protected]
E-mail: [protected]@nokiacareindia.com ". I requested NOKIA Care for a replacement as the set has a Manufacturing defect & also the set is just 24hrs old. I am very much disapointed with the service that NOKIA is providing.

Kindly take some actions on the same. As after spending such a lot of money if I had to go for the repair, then I will have to use a referbished handset from the very 1st day of purchage.

Please reply me or e-mail me if the IMEI number of my Cell Phone.

Thanks & regards,

Saugat Kar
saugat.[protected]@wipro.com
+91 [protected]

my name is RANA M AAMIR RIAZ i am from pakistan i have gotten a message at 6/3/10 time was 10..29 from nokia uk promo the message context was CONGRATULATION your numberwon 300,000 pounds in the ongoing NOKIA UK PROMO .for details Email us at [protected]@live.comor Call [protected].Icalled at the above number but can not understood what should ido. plz guide for the next. THANIKING YOU ..MY Email adress .[protected]@yahoo.com

I purchased a NOKIA model 5310 (Xpress music) on 01.07.2009. The phone was working excellent. For the past 20 days, the keypad is getting inactivated frequently and recovering automatically after sometime.
The problem persists till now. Before 3 days, I contacted NOKIA priority dealer, Univercel, N.S Shopping
Complex, No.6, Omalur Main Road, 4 Roads, Salem - 636 009 (Tamilnadu) and gave for rectifying the
problem.

They told that the handset to be formatted and one panel to be changed inside and the spare part is not
readily available and it would take one week to 10 days time to get the particular spare. I told OK. They
also told that during formatting, the contacts in the handset and saved messages and other folders would
be empty. This gives me much worry.

Because I have more than 500 contacts in phone and SIM memory containing lot of important company
nos, mobile / fax / e-mail addresses in the Phone Memory and lot of addresses in the saved messages
folders. I am working as Secretary to CEO in JSW Steel Ltd., (Jindal Group Company) and losing this information would be big problem for me. My phone is having 1 GB memory card.

Now I request you to please suggest on the following:

I want the handset to be rectified without affecting the contacts and addresses (all data) in phone memory.

Whether it would be possible to copy all the data into memory card or another handset or to a computer
system in order to copy back to my handset after the problem is rectified.

I am not getting proper guidance on my above query.

Before giving my 5310 handset for repair, I expect your reply on top priority.

Matter most urgent.

Regards


Nambi
[protected]
Office:[protected]

sir,
with the following facts i want to approach you:-
1)today in the morning i have lost my mobile.
2)my handset is nokia 2700c.
3)my IMEI NO. IS [protected]
4) I want to lock my mobile.
5) I have contacted nokia care center but they are not taking any initiative in this regard.
i need your cooperation to lock my mobile it is very much necessary for my security.

with regards
shailesh roshan (student)
nshm school of hotel management
durgapur-12 w.b.