Nokia India Complaints & Reviews

I purchased the phone at a Subhiksha store along with a Kingston 1 GB mem. card. The phone restarts every time I load songs onto the card via USB, while updating the music library and I have to format the card. The phone works fine without the memory card or when the card is empty/formatted. Battery life is not very good as well.

I have been using Nokia mobiles since 12 years. I change my Nokia mobile once in two years by paying highest possible price then. Last year I bought a Nokia 6300 for Rs.11, 500/- (present cost is only Rs.8, 000/-. I bought this model mainly for its colorful diplay and sleek design.

Later I realize that this model is a failure and my brothers and friends are abusing me for recommending them this model. The handfree set is as good as a scrap, rubber rings were fell off, sharp metal rings injures my ears and the handset hangs by over heating. Should I approach consumer court.!

Finally I gave my handset for repair in their authorized agent Radient in Anna Nagar, Chennai on 11th April, today is 19th April and handset is still lying in L3 for repairs. (JS 080411/24) It has 500 contact numbers and I am really finding it difficult with out the handset. I am really in soup and it hampers my business.

This is what the price I got from Nokia for buying their product at very high cost. When will I get my handset? If not will I get replacement and difference amount I paid extra for this failure model. Will I get compensation?.. Nobody knows.. Consumers are made to suffer..

Sayee Ganesh.

I purchage a new nokia 5610 mobile phone in 1 march. And after some day i found that i have problem in my mobile slide.
I submet my mobile to nokia care and thay give me back my mobile with in day and say to me that ur mobile is ok now. But after 5 to 7 days i found that probleam is still there then i go back to nokia care and say that i have stil porbleam in my mobile slide.
Thay say me that we send ur mobile to our delhi center and it will repair or replace, i submit my mobile in 7 march. They call me on 16 and say that ur mobile is ok and u get ur mobile.
Whem i was get back i fell that nothg is inprove slide probleam is still there.
So i am not recive that mobile and complane that issu in his nokia customer care
I reg, my complean my complane no is 2-2yxl5b and thay say me on 16 of apil that we provide u solution in 18th
But still nothig responce i get from them
I call to his senier then thay say to me vary clear that go to court.



So now what can i do plz help me
From arvind gehlot
Cont no. [protected]
Plz help me plz
Still my mobile is not with me still it is in nokia care plz help me

I am Mrs Sangeeta sood resident of 9 Lake Range kolkata
i have purchased a nokia N82 mobile phone costing Rs.22, 000.00 from the mobile store 222 AJC Bose Rd Beckbagan kolkata on 30/03/2008 . The phone started to hang up within 3 to 4 days o[censored]sage .Thinking it was a problem of low charge i continued to use it when finally on the 10/04/2008 in the night it shut down completely and on start up gave the message START UP FAILED CONTACT RETAILER . the very next morning i called up nokia customer care [protected] and spoke to Jason .He gave me the address of a service center at Shakespeare sarani . I went there at 9 : 30 am but it was closed so went to the retailer The Mobile Store from where i had made the purchase . They accepted the phone from me saying it was probably a minor software problem so they would get it done from nokia care for me . I informed them that i was to go for a tour the next week so it should be done before that . At this point of time i called by customer care [protected] and spoke to Katherine asking her if it was okay to submit the handset to the retailer and she said " NO PROBLEM MAM SOME RETAILERS DO GIVE THIS SERVICE TO THEIR CUSTOMERS SO IT IS OKAY TO HAND THE PHONE TO THEM " I handed the hand set to the Mobile Store in perfect condition along with all accessories The phone had all the screen protective and body protective films on.
after that i had no word from any body regarding that phone and just waited patiently till 15/04/2008 .on 15/04/2008 i went back to the mobile store and was told by the afternoon that it would take nokia care 3 to 4 more days to solve the problem .This was very upsetting for two reasons .1) Why should a very minor problem take so much time .2) Since i was to go on a two month tour on 19/04/2008 what if it was not resolved before that .Both these issues were put forth to The Mobile Store and they said they would get back to me regard the same.
I called back Nokia Customer care [protected] and spoke to preeti and then Infancy the floor supervisor to be told that they would need 4 working days to let me know the status of my problem . I informed her about my travel and we had a heated argument coz she said that though she will escalate the matter at her end she had no head office numbers where i could contact some senior person and only on my insistance agreed to give me a complain no. 2 - 2YU87Z. The next morning Mobile Store called up to say they had received the phone and i should collect it . When i went to do the same i found that one icon was a little slow and also the screen protective film had been removed and there were scratches on the screen . I showed the same to the salesperson and refused to accept a hand set in that condition asking them to REPLACE the hand set since it was a new one . The spoke to the Nokia Care ARYA INFOTECH 81/A SP MUKHERJEE ROAD KOLKATA in my presence and after talking to them sent the set back to them rightaway and told me that they would get back to me about it .They also asked me to speak to Mr.Sanjay Jaiswal at Arya Infotech directly so that the matter could be resolved faster . I called up Mr. Sanjay Jaiswal who asked me to speak to Mr Prabhakar Chaudhary of the Shakespeare Sarani center which i thought was the head center Since then i Have been making calls to the customer Care [protected] and have spoken to Vinod Rajat Soma at three different times i have called up th emanagers of Arya Infotech again and again telling them that i will be going on a long tour so if this could settled. Initially they were cordial and said they would send it to Shakespeare Sarani and some decision taken from there so i should talk to Mr.PRABHAKR CHAUDHURY there .i caleed up Shakespeare sarani center again and again and spoke to RAUNAk and all i got to know was that it had not been sent accross to them yet .When the whole day passed without Arya Infotech having done so i called up to ask what happened Mr. ARNAB DAS passed statements like " DONT TEACH ME MY JOB " "THIS IS NOT MY PROBLEM TALK TO Mr.SANJAY SINCE YOU SAY HE HAD COMMITTED TO SEND IT TO SHAKESPEARE SARANI" on calling Mr. SANJAY JAISWAL and in the course of an argument with him he tells me" WHAT DO YOU THINK WE HAVE NO OTHER WORK EXCEPT TO RUN AROUND FOR YOUR PHONE " DO WHAT YOU WANT I WILL NOW NOT DO ANYTHING FOR THIS MATTER " "WHAT BUSINESS YOU HAVE TO ASK ME I DONT KNOW WHO YOU ARE THE PHONE WAS GIVEN TO ME BY MOBILE CARE NOW YOU TALK TO THEM ABOUT IT" " THEY ARE JUST MINOR SCRATCHES WHAT ARE YOU COMPLAINING ABOUT YOU THINK BY CALLING UP OTHERS YOU CAN GET THE WORK DONE NOW LET ME SEE HOW YOU GET THE REPLACEMENT " "GO TO CONSUMER COURT OR WHEREEVER IT DOES NOT MAKE ANY DIFFERENCE TO ME"Ihave since then called up Nokia Customer care and informed them of this harassment . I Have spoken to a gentle man at the nokia head office [protected]he said that the manager in charge of customer service would contact me and also spoken to the manager in charge Mobile stores Kolkata to see if she can get the problem solved and the handset replaced . I am totally surprised and extremely angered that i sholuld face so much harassment for a product of such a reputed company as Nokia . i believed as they prophes that to them Customer satisfaction is o[censored]tmost importance but my experience has been just the opposite . Hoping that this complain will be of help to me and if not others will be cautious about byuing a nokia product and so it will be of some help to someone atleast

Sir, Iam new user of Nokia N70 module mobile phone.
I wanted to hide the icons which showing in desktop as default.
and I read operational manual(Book) which is giving along with the handset but this setting is not yet found.So please guide on this topic how to hide those icons and how to acces after the same.

Dear Sir,

I have recently purchased a nokia 3110c having IMEI No.353081/02/100229/3. But in this set, having the major problems. My browser is working but gprs application is not working including yahoo go, gmail, mini opera. & it restarted automatically . some times i have switch on the handset it restart automatically 5-6 times & finally the phone is switched off. i have updated my software in nokia care but the problem does not change. please advise.

Naveen Kr. Goyal
[protected]

i want to clean screen of my nokia 3230 mobile. Can u tell me, how much it will cost

The general manager,

Nokia costumer care


I Rambabu as purchased Nokia E62 model in the month of December, There is a problem with the handset i have submitted my handset to Nokia customer care (SS ELECTRONICS, OPP CHERMAS SECUNDERABAD) my hand set IMEI NO is [protected], (job sheet no[protected]/080325/154 dated 25 march 2008 . After15 days they told me that company has given Replacement of old mobile and given another old mobile which has no warrantee .That mobile is also not functioning on that day it self .the customer care people said its only charging problem. I submitted that mobile on the next day they told me that it’s a mother board problem it will be sent to company for repair(it is pity that nokia services are like that or its the problem with E62 hand sets.)

The job sheet no is[protected]/080411/6 dated 11/apr/2008.

I am feeling that by purchasing Nokia hand set, there is no peace of mind, loss of time and money.

It is pity that in 5 months of my mobile after purchase it is there in company /nokia care for 1 month.



Rambabu


[protected]

dear sir,
my model no nokia2630 black, imei no-[protected].purchase from allied corner your authorised dealer having adress 258, bapuji nagar, bhubaneswar-751009.tel no-[protected].on dated[protected].since then i am facing problem of low battery means maximum 1 hour talk time.
we contacted dealer and then your nokia care (cellular clinic)bhubaneswar.they try to rectify the problem by reloading software but the problem is not yet rectify to our expectation.again to-day another problem arises that is called display segment missing.
as a reputed company i expect you not to run to your custemer care and waste our valuable time.request you to please change my hand set and keep your product reputation.
hope an early action from your end.
thanking you
swapna kumar swain
n/3, 187, irc village, nayapalli, bhubaneswar-751015.mobile no-[protected]

Respected Sir,
I purchased a nokia 3110c from bikaner, rajasthan.india in august 2007 with one year warrenty. in December ’07 my handset faced restatrt problem with spontaneous switching on and off while sending sms or after inserting memory card.i gave it to aditya enterprises(NOKIA CARE, BIKANER, RAJASTHAN, INDIA).they returned my handset after 2 days after upgrading its firmware/repairing. It was ok for a month then same problem re appeared. I gave it to nokia care in mid feb.again. they repaired it in same way with re installing its firmware.
But after a month in march same problem re appeared and I gave my handset to nokia care on 26th march. Now they said that my handset would be sent to jaipur. After a week when I went there to know status, they informed me that my handset will be replaced with new handset in a day or two as the problem persisted thrice. but in the following one week I visited for 4-5 times and wasted 10 hrs for repair/replacement of my phone. After all of my waitings, on 14th april they tried to give me AN OLD HANDSET WITH DIFFERENT IMEI NUMBER AND VERY BAD LOOKING CONDITION THAN MY ORIGINAL WELL MAINTAINED NEAR NEW HANDSET. But I did not accept that old phone replacing my original.
Then I told all this matter to HEAD of nokia care, bikaner for complaining misbehaviour of staff.now he said me that I should wait till 18th or 19th of april.I HAVE STATED THEM THAT I WILL ACCEPT EITHER MY ORIGINAL HANDSET AFTER REPAIR OR A NEW HANDSET WITHOUT BATTERY/ACCESSORIES.
NOW IF MY MATTER WILL NOT BE DEALT APPROPRIATELY, I WILL HAVE TO GO TO CONSUMER COURT.
I HAVE SUFFERED A LOT CONCERNING THIS MATTER. AND I REQUEST AND EXPECT THAT YOU WILL HANDLE ALL THIS MATTER POSITIVELY FOR BETTER JUSTICE AND TAKE CARE OF ALL MY SUFFERINGS.
THANKS,
DR.VINAY PUROHIT,
BIKANER, RAJASTHAN, INDIA
JOB SHEET NO.[protected]/080326/5
IMEI NO. [protected] (NOKIA 3110c)
MY CONTACT NO. +[protected]
+91-[protected]
e-mail: [protected]@yahoo.com

Respected Sir,
I am Amar Singh I am Purchesing Nokia 2630 Mobile Phone ALOK MOBILE Jabalpur Bill No. 735 Date 2/2/2008 imet:[protected] I am taking my phone Nokia survice station Jabalpur By One Month But no chaning my Mobile phone.
I requiest you to please change my mobile phone or pay my mobile amount by cash.
thanking you please send your massage [protected]

I have bought NOKIA 5610 from Croma (Pune). within one day, there was hangging problem with this cell. i requested Croma people to replace the set because its just 1 and half day. but they said we need to send to Nokia care for approval to replace this set.i have waited for 13 days than got the cell with new software installed as said by Croma executive. but again within one day same problem occured. i am calling them but not getting proper response.
CROMA:
These people kept the 512 mb memory card when i gave the handset for replacement.

M/s NOKIA
Keilalahdentie 2-4
P.O. Box 226
FIN-00045 Nokia Group
Finland
Tel. +[protected]
Fax. +[protected]


KIND ATTN : CEO – CUSTOMER SERVICE


Sub : Complaint about your Indian Customer Service – Reg.
Ref : E51 Handset Invoice 646 Dated 16.12.2007 from Nokia Priority Store
IMEI No. [protected]

First, I regret very much for bring this complaint to you, as there is no reliable response from India Customer Service.

I have procured E51 handset on 16.12.2007 and I am very satisfied with the performance and applications available in E51.

After a month o[censored]se, I was facing hanging problem and it got re-solved once the back cover is opened and restarted. On 18.02.08, the handset got hanged and all keys were frozen. I took it to NOKIA Multiple Mobile Care. R.S.Puram, Coimbatore and the handset was formatted vide Job sheet No. 080218/02 dated 18.02.08. I lost all my data’s and it was very hectic job to recollect and install all my data’s.

Subsequently, I had similar problem on 15.03.08 and handset was given to NOKIA Multiple Mobile Care vide NO.[protected]/080315/1 Dated15.03.08. I strongly felt that there is hardware problem and informed NOKIA Multiple Mobile Care to check seriously. But again, they formatted and given the set on the same day evening.

On 22.03.2008, I had similar problem and Keys 3, 7 & Delete was not working. I gave for repair 3rd time vide Job sheet no.[protected]/080322/35 DT. 22.03.2008. Local MMC were unable to trace the malfunction and they have forward my handset to L3 (Cochin).

It is almost 23 days completed and they were unable to repair / take decision to replace the handset. Most worrying issue is that there is no reliable feedback. When I discuss with local MMC, they say “Waiting for spare parts”. I am very sorry to inform that NOKIA service is degraded stating that there is no spare part for E51. When I talk to your customer care, they say the handset is ready and please follow with MMC. When I email to customer care, there is very polished reply that the matter is taken up to head office and service team will contact me within next 24 hrs. No one has contacted me till now. If, I check with your Website www.namscareonline.com, the status is not updated after 22.03.2008. Customer care does not allow talking to senior executives. If interested, please let me know your email id and I will forward all my communication and reply from your customer care.

I have noticed similar problems (Hang Up & Key Pad problem) faced by E51 user in NOKIA Customer Forum. Now it is very clear that E51 has design fault. When E51 design and features are appreciated, there is no use in using E51 for Business purpose unless design fault is rectified. I have already requested to replace with new E65 and you can have my E51 for observation / study.

Hope you can understand my situation and it will be same if you are in my place. Please look into it and arrange for replacement.

Looking forward your favourable communication.

Thanking you
Your faithfully


B.Jeishanker

I purchased a Nokia 5300 Black Panel from Wave Tel Shop in Velachery, Chennai on 2nd Feb 2008. ON March 21st i found a problem with my moble that the memory card was not accessible. i took the mobile to the priority centre in Baby Nager, Velachery, Chennai.After two days they informed me that it cannot be repaired by them since it was having some liquid damage due to moisture and it has no warranty to repair the same.In addition to that since they had doubt about the liquid damage they tried to clean the front panel of the mobile using some acid and the same got spoiled because of the acid.The panel was looking as if we place water under a piece of glass.
Please do notice that the mobile cost is Rs 6200 and not even two months is completed.

HE suggested me to take the mobile to the main sevice centre which is in Anna Salai (near Spencer Plaza), Chennai.

i hadd no other option other than to take the mobile to this main centre.The job sheet number is [protected].i gave the mobile on 29 th march to this main service center.I had the worst experience in that centre.They asked me to call after two days.When i call them after two days they told that there is no warranty and asked me to wait for another 15 days.As i was leaving Chennai on 12 th of april i infored the same to them .They informe me that once the mobile is repaired they will inform me.Since there was no messages from them i called then on 11th and then i was asked to call on 12 th morning to remind them about the repair(Is this the way a service center is responding to a customer)

Any way the needy is me right!!So i called her again on the 12 th of april and remainded her about the mobile.She called me back around 2.00 O clock and told me that the mobile is repaired and they charged me RS 1500.i was shocked to hear that there is no warranty for a two months old mobile.Any way i was ready to pay the money and collect the same on that day itself since i was leaving Chennai on the same day.

But the real Shocking event happened when i reacched there and saw the mobie.it was not at all repaired and i addition to that nothing else was working .It couldnt be even switced ON.When i gave the mobile for repair only the memory had a problem .But when i got it back the mobile itself was dead!!!

when i questioned about that he gave me a very cool answe that he dont know what the complaint is and dont know how to repair it.i doubt what sort of service is given by the priority centers .i didnt give the mobile for playing .i gave it for repairing

i took the mobile from them since i was leaving that day .i took the mobile to a priority center in Kerala on 15 th april.When they checked the mobile they told me that qa lot of things are missing from the mobile including the bush behind the camera, screws for tightening..

Any way i have deceided not to leave simply like that...

i expect a better response from atleast you.

Rekha

PLEASE HELP ME,
I LOST MY PHONE WHILE TRAVELLING IN THE TRAIN FROM MULUND TO THANA ON SAT EVENING 11TH APRIL 2008, PLEASE HELP ME FIND MY MOBILE PHONE.its very urgent


YOUR NAME: ROSHAN S POOJARY

ADDRESS: D/203 MOUNT CLASSIC 2,
YOGI HILLS,
NEAR SWAPNA NAGARI,
MULUND(W),
MUMBAI-400080, alternate no.:[protected]

PHONE MODEL: NOKIA N-70 MUSIC EDITION BLACK

MAKE: NOKIA

LAST USED NO.:[protected]

EMAIL FOR COMMUNICATION: [protected]@yahoo.co.in
OR
[protected]@gmail.co.in

MISSED DATE: 11th april, 2008

IMEI NO.:[protected]

Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number:[protected], Email Address: [protected]@nokiacareindia.com and MY Job Sheet Number:[protected]/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone[protected] I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….

I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..

Hoping for a reply soon…

With regards,
Sridhar.P
Mobile No:[protected]

Hi, I have Nokia n72 mobile. Yesterday, when I tried to open music files from music player. First, it shows "opening" message, then it shows " processing", but after that it suddenly comes out to the main screen. I tried to open my music files many times and the same thing happened again and again...

Is this related to any virus or memory card corrupted?
Please, help me, regarding this.

i m a user of nokia 6233 purchased one month ago. after using is for 1 month its speaker malfunctioned and stopped functioning.And now after giving it for repairing they are unable to deliver it on time. They gave me duration of one week for repairing and after one week they say they need more time. I dont know what the hell they did for 10-15 days. Please advice what action should i take against nokia service centre-Arya infotech, 81A S.P. Mukherjee Road, kolkata, ph-[protected]. My jobsheet no.[protected]/080404/38

Dear sir,

I had purchase nokia n81 with 8GB on 16 feb 2008.

the IMEI no is :[protected]

After some day I found there is some problem with the instrument.

when i switch off the set, it automatically goes restart instead of switch off. the other problem was related to date & time, which i have to insert every time when phone is restart. normally it must be auto updated as it is new phone, CMOS battery is also new.

Then I had given it to the nokia care located at Ahmedabad, wallstreet complex on arround 13th march 2008. they have check by opening the instrument for physical damage, then check for version problem. but result was the same. means problem remains as it is.

then very next day i had complain for the same to the subhiksha
Near sardar patel stadium, Ahmedabad, from where i had purchase the mobile. they had instruct me to submit the set for checking at nokia care located very next shop to their office.

they had done the same exercise again but again result was same.
then they sent the instrument for further testing at nokia l3 support. after 15 day i had receive the set & i was surprice that problem was as it is. then i had make complain again to subhiksha ( Mr Rohit) & we had make a conference with Mr Jayant Panwar ( Manager Sales -HCL) as the told me that HCL is national distributer for Nokia. & Mr. Amit (Manager- Customer support- Nokia).

Then Mr Amit sujjested that i have to give the set for further checking at herry communication at Nalanda complex Sattelite (Mr Mayank).
they also done the same thing open the set update the version & after the all suggested to sent for l3 support. Mr amit promised me that if this time phone is not working properly he will make all the necessary work for replacing the instrument.

After 15 day again i had received my set.

Then i had found swtich off problem was done. but date & time problem was as it is.

further 2 new problem i had found other then date & time.
1. flash mode not working properly for camera,
2. when i am trying to install any third party software it shows file corrupted.


meanwhile the condition of the set is not looking good. it also open so many time, so thread of the nuts & connector also become loose.

now Mr jayant is not picking up my cell phone.

So kindly look in to the matter with high priority.

Pls Find contact details
Subhiksha: [protected]
Mr Amit: [protected]
Mr jayant : [protected]

Regards,
Ritesh Sharma
[protected]

Hi,
I bought a Nokia N76 in Bangalore last year. Within 6 months, it's outer paint started peeling off and I turned it in to a Nokia 'CARE' center in Jayanagar, Bangalore. This was probably the worst decision of my life. They promised to give my mobile on 11th Feb. It's over 2 months since their committed target date and I have talked to this Careless center several times. Nokia also publishes a number called Nokia Careline for concerns/escalations and I remember having called them at least 15 times. Each time talking to a different call center agent who is never capable of giving any resolutions. I had escalated this by raising a complaint number, to no avail. It looks like Nokia customers only have to wait, wait, wait for their phones to drop from the skies. Nokia claims my case is escalated and is being looked at with the highest priority. I pity those whose cases are not escalated. Is there any way for a customer to get this grievance redressed ? In any other advanced country, Nokia would have been asked to pay up several millions as penalty. In India, anyone can go scot free. Can someone help me here ? If you are interested, my complaint no is 2-2UI8F3