Nokia India Complaints & Reviews

dear nokia
my name is pramodchinta from vizag (Visakhapatnam, India)
i gave my N82 for repair in nokia care about some speaker problem and the set was hanging up he told come after one week i will send to hyderbad for repair . after one wekk my set came but the complaint was not set..
i asked them my problem is not yet done ..
they told we cant do any thing .. i[censored]r interested u buy new cell only..
i asked them to replace my mobile because in nokia set to set warrenty is ther know i asked them.. but is no responce??
i am fed up with nokia company..
i think the nokia company is waste to launch new mobiles also..
do better please close ur nokia company because ur not understaning coustmer problem also

or please remove nkia care in VIZAG( VISAKHAOATNAM) near sampath vinkaya temple

wating for ur responce

From
PRAMOD CHINTA
my mobile num(
0)[protected]

Dear maam,
I, Gaurab Basu, a dweller of 1/2 Rajabagan Lane, Kolkata - 700 030, bought a Nokia 7610 @ 7250/- from a shop near Dumdum station 9 months back.
My headphone and data cable both are not working. And when I wanted to discuss the solution, the shop keepers said that the problem is not in my phone...Its in my headphone.
But it is no feasible that both the cables (ear phone and data cable) are damaged at the same time.
Please help me suggesting the needful (where to contact, or if there is any way, I can avoid the 'loose contact' problem myself by any trick).
Thanking you,

GAURAB BASU
([protected])

To
The Manager
Customer Care
Nokia

SUB: Nokia mobile purchased from progressive care Gwalior & not providing service to me despite of too many requests & rendering indecent behaviour towards me.

Sir
With regard to the captioned subject, I m compelled to inform you as under:

1. That a purchase a mobile handset model no. 2760 on 14th Oct.2007 vide invoice no. 3945 from the upper said center.
2. That the said mobile was not working properly after nearly two months from the date of purchase.
3. That the problem was IN power as that OFF & ON automatically many times. And many times thereafter the handset became totally dead.
4. That when I approached to the captioned Nokia center here at gwalior, he first repaired & informed me that it had been repaired to Bhopal center. The said problem was thereafter faced by me again & I was compelled to contact him more than 4-5 times.
5. That no proper listening was given & nothing was assured in this regard. The owner of the center not only behaved roughly but agitated & misbehaved with me saying that “NOKIA” does not care it. I could not believe on him utterance & therefore writing this letter to you .

However, I delieverd the handset along with battery to this center on 24th May 2008 vide JS no.[protected]/080524/7 & /080524/8 ( IMEI no.[protected]).

6. That I being very perturbed, you are requested to improve the customer care at your above center & replace/swap the mobile handset failing which I shall be constrained to approach “ CONSUMER FORUM “ for which you interalia shall be liable for all cost & consequences. PLEASE NOTE.

Yours sincerely
Rinky Raheja
Contact No.[protected], [protected]

I have a nokia 6234 mobile, which has BP 6M Battery. While charging the mobile I found that the battery is getting heated up, since last few weeks. Now the battery is swelling up and is heavier now. I am afraid of bursting up of battery and subsequently it will damage my handset. Battery back up is also very less.

My prayer is to take up the matter seriously with the company and instruct them to send the replacement.

I am not using the airtellive in my mobile,
but they sent message like thank you for using the airtellive services for downloading wallpapers, images, etc
my number is [protected].
they charge for the games which i download 0f java games, but i deleted the game and not using the airtellive services...

Dear Sir or Madam

In reference to your message to my mobile phone (+[protected]) on May-07-2008, i recieved your information about wining a cash of "£ 350, 000" from Nokia promos, but i don know how to check out this cash ! so could you give me an idea please ? you can contact my by this email address or mobile phone :
+[protected] ( Khmer), +[protected]( Khmer or English).

Thanks you for your consideration and i am looking forward to hearing from you .

Best regards,
seng_soksan,

Please note that I have submitted this handset at nokia care three times in last two months, but the problem has not been rectified. Now I feel that either nokia people could not understand the fault or do not want to understand knowingly. I am hereby trying to make you understood about the facts again. The facts are:-



This handset (nokia 6088) takes two hours for charging.
The battery got discharged within 8 nornal usage hours or 16 hours without usage.
If I got it charged late night, it needs to be charged again at next day afternoon.
It is really irritating me, because the handset I am using earlier (nokia 2112) needs to be charged only after 48 hours.
I have purchased this handset to upgrade, but I am feeling that nokia 2112 is better than this.
I want to switch over to my old handset nokia 2112 & requesting nokia to reimburse the cost og 6088.




Please do not think that above facts are base less. I think there is a problem in all handset of the same model. I am forwarding this mail to some other users of the same handset, who are facing the same problem. If you need any clarification about this you can contact my following colleges, who are suffering from the same handset:





Mr. K D R Sahoo ( IT Department)

Mr. Anil Yadav (Design Department)

sir,
i have bought nokia 5310 from meerut Imei NO. [protected] RECENTLY I.E HARDLY 15 DAYS BEFORE ONLY. to my utter surprise it stopped working when i was attending a phone call. i went to nokia care they told that set will get repaired but 40% of the voice volume will be down . if it is so what is the reason to buy the music version . sir nokia is a reputed company and they shoud replace the phone of the customer to increase their reliability in the market .
sir please look into the matter and do the needfull so that i and my friends can believe in the company
thanking you
Dr. arun kumar

I bought NOKIA 5610 on 28th Feb 08 but from the next day on wards I faced problems like hanging and automatically getting re-started, I took to retailer and he said take to NOKIA care.. so I used with same condition to chk will it repeat and I took the same to NOKIA care they said.. there is software problem and required to be software upgrade.. on nextday I got with upgraded software but again after on the 2 nd week its started the same.. but again in the NOKIA care.. they told software upgrade.. its really the worst exp I faced with NOKIA and I feel the quality and the consumer interest was not taken care even 10%...

Really worst exp.. really BAD impression on NOKIA..

Dear Sir

I Yathish sending the details of the problem with Nokia Care Centre for getting a faulty Transceiver repaired. Since I purchased a Nokia 6085 Model Mobile on 03 October 2007 and till date I have not got the transceiver repaired or replaced. Purchased mobile from Global Access Bangalore and used the transceiver for almost 2 months faced problem with Blank display and gave it for Nokia Care Centre Clarity Cells Rajajinagar for repair on 15 Dec 2007 and till date I have not received the Transceiver and details are mentioned below. After roaming several times to care centers and calling them several times to both Care Centres, South Regional Office, NOKIA

Mr Ajith Manager Clarity cells assures that he will give back the transceiver in 10 days from the date I gave the transceiver for repair again when I call him he takes again time and this is happening from the day I gave him for repair.

On 20 Jan 2008 he said the model 6085 is stopped and I will give you a new 5200 series mobile and you can come and collect by evening but he gave the transceiver with no accessories such as battery, earpiece .and camera nad display clarity was very poor and he said get it repaired by tomorrow and he got job sheet signed and in 2 days you can collect the accessories battery and earpiece but I didn’t get any battery or repaired set and he issued 2nd job sheet on 14 feb 2008 by asking to give my set back with same 6085 Model.

Till March 23th again he used to postponed and some time he was not picking the call same time whenever I visited care center and with Mr Mohan from Nokia South Regional Office Bangalore I was explained the issues happened then he gave the 6085 Model mobile and here audio clarity was not at all good again he said tomorrow I ll repair and with this version of software sound clarity is this much and got signed Jobsheet and sent me back but nothing happened again March 25th he issued one more job sheet and till date I have not received any transceiver.

Details of Job sheet is mentioned below.

Clarity Cells
#342, Dr. RajKumar Road, 6th Block
Rajajinagar, Bangalore
Contact no. 41672112
Email : [protected]@nokiacareindia.com
[protected] (Ajith Manager) Clarity Cells

Job Sheet Details

Job sheet No.1 : [protected]/071215/9

ESN /IMEI Number : [protected]

ESN / IMEI Number : [protected]

Product Code : 0538183

Phone Model No. : 6085


Job sheet No.2 : [protected]/080214/20

Date : 14 feb 2008

ESN /IMEI Number : [protected]

Product Code : 0535510

Warranty Ref No. : APAINY[protected]

Nokia Care Contact No. : 30303838 /[protected]

complaint ID : 2-2V8xjx

nokia.co.in/support

[protected] (Ajith Manager) Clarity Cells


Job sheet No.3 : [protected]/080325/43

Date : 25 March 2008

ESN /IMEI Number : [protected]

Product Code : 0540311

Warranty Ref No. : APAINY[protected]

Nokia Care Contact No. : 30303838 /[protected]


Target Delivery Date : 10/Apr/2008

Nokia Fault Report Status:

An email sent several time but no reply and this is the first email.


From :Yathish [[protected]@shimasnetworks.com]

TO : '[protected]@nokiacareindia.com'

Dear Sir,


I have given faulty transceiver for service on dated 15 Dec 2007. If its ready please let me know the status of Transceiver.

Please find the details of Transceiver



The Job Sheet Number : [protected]/071215/9

ESN / IMEI Number : [protected]

Product Code : 0538183

Phone Model No. : 6085

Awaiting your early reply.

Warm Regards

Yathish



Know please arrange and give back my money which I have paid for the mobile.

Awaiting your early response.

Regards

Yathish HS

[protected]

TO
The Senior Manager(customer care).

Dear sir,
I bought the Nokia-N73 from the authorise dealer(namely PUNJAB TIME CENTRE, Address is Punjab time centre, Hall Bazar, Amritsar, Punjab, Pin Code is 143001) dated on 14/11/2007 against the cash payment of Rs 12900.The invoice no -7104.Sir i waited 6 years to buy a camera handset of nokia.Everybody was asking me to get camera handset of some other company in cheaper rates.But saved a single single penny from my pocket money to get a nokia handset.And now when i bought that all my desires are fired.As in first week of Janauary it had started creating problem.I showed my handset to Nokia Care & Service centre(Address:-AA Electronics, 106-B Sunrise Plaza, Upstairs Bakewell Bakery, Cooper Road Amritsar.)According to them problem was in software/virus.But i didnt use bluethooth till that day.I asked them to replace it but they refuse it.The jobsheet no As on jan19 was 080119/56..The same problem arises on 28 feb.The jobsheet no was 080306/18.noe this problem again arise on 23may.the jobsheet no is[protected]/080527/57.Each time same problem arises without using Bluetooth.according to them this problem arises due to use of bluetooth.Please replace my handset with the new handset.Please do the needfull as soon as possible.

Thanks & Regards

Nandini Narula

dear sir.
i bought new Nokia 5610d-1 15 days ago its all nice but the phone is restarting my software version is 4.81 can i upgrade the software plz respong soon

To,
The senior Manager (Customer Care)

It is really very sorry to bring to your kind notice that a reputed company like Nokia is using it's service centre to bluff customers.
I had given my Nokia N72 handset for service at Infotel Services at Gariahat, Kolkata since my handset went into an offline mode and had a problem of multiple function scrolling up with the press of one button. My handset was given for service on 02nd May 08 and the delivery date was given on 09th May 08. I had been there to collect the handset on 09th May and after making me wait at the service desk for 1 hour it was given to me with only the offline mode rectified. Then again they gave me a date on 13th May and on the date I was said that the problem could notbe rectified and to come after 4 days. Now again I had been on 24th May and now I was told again to come after 3 days and when I stressed upon taking back today itself they made me wait for 30 min. and delivered. But to my shock while taking the phone back I found that the Facia has been changed and some body else has been using the handsets since it was stuffed with unknown sms's.
Now when I declined to take the handset they changed the facia with another one and started to deliver the handset with my signature.
Please help me by taking necessary action so that I can take my handset back.

hello sir,
i have purchased new set of nokia 1650 few days back.after some time, i changed my sim from airtel to vodafone and used it for some time. when i changed again from vodafone to airtel and switched it on it shows enter security code. i had not given any codes. this is my problem. so i request you please give me the solution for this and help me.
thank you sir,...

Dear Sir,

Job Sheet No: [protected]

Serial No: [protected]

Compalint Date: 21/5/2008

Customer Name: Mr. Krishnamoorthy

Phone No: [protected]


I have bought my mobile 7/9/2007. Earlier i had some problem and i got serviced by the nokia service center further to that recently i got a problem of mobile gets hang suddenly and when mobile is in silent mode only it is getting on. The process is very slow in my mobile. Speaker beep sound is coming and their is a problem in my speaker also. I have given for service on 21/5/2008 and they told to call after two days. When i was calling after a couple on day where saying that the problem is couldn’t analysis and they have sent the phone to head office to the problem. They told that it will take more than 15 days to rectify this issue. Being a mobile user you people know how essential is mobile now in this machine life. Without mobile no communication will held. We people purchasing the mobile based on the brand and we trust on the brand also. Kindly look into this issue and do the needful for me by replacing a new mobile since it is under warranty. Even I am working in service field we too know the process of time. So do the needful as earlier as possible. We are waiting for your immediate reply

Thanking you

Krishnamoorthy

To
The Manager
Nokia Care

Sir,

Please please please change the employees(or whatever you call them) working at the nokia care center located at plamoodu center, trivandrum, Kerala.
My mobile was taken for repair to change the mike for which they told that because it was spare part change no warranty is valid. I accepted that and a charge of 500 Rs was taken.( Given)
2 days after that the mobile keys stop working.!!!
i take it again and guess what a charge of 250 is asked again!!!
What the @#%^$%^% is wrong with those people.
I trusted nokia but let me tell you i have never felt this disgusted in my life with a product's care center. I also came to know one of my colegues faced the same problem. I work in a company where not even one of the employers are going to go to nokia care. I give you my word.

I think it is good if you could change the name of that center to Nokia damager it will be better.

Thanks
Anton - unsatisfied Customer!!!

I bought N73 last week, from mobile store. Along with that i got HS16 headset. but after spending Rs.15000 for dis cell, i come to know that the keys for operating volume control and attending calls in the headset HS16 is nt compatible in N73. moreover i was not being told by the shopkeeper n by ur company. neither its written anywhere on the box and in the box of the cell that its not compatible wid this set. i mean wat crap is this, if somthing is nt supported by any handset den y the hell u people are selling that accessory wid the cell. Is it ethical on ur part ?????????

i think NOKIA is a brand name which gives proper services n right products to its customers in an ethical way. but u guys hav showed that dis is not true in this case.

kindly suggest me wat should i do. should i go to consumer court. because i'm nt getting any assistance from the side of the mobile store now. m helpless. i think i have wasted my Rs. 15000 in NOKIA. dis headset and dis cell is of no use to me now.

kindly suggest me for the same.. m pissed off because of this. no body is helping me. i want my hard earned money back.

kindly see into the matter n revert asap..

I m Hasmukh Padharia.
I purchased Nokia - N72 in 2006 on date 15/10/2006 from Jamnagar.
Mobile battery no is[protected] MI46LINM63689
From one week my phone is not working. It can't switch on also.
Nokia Service Center people says that its can't repaired.
Phone is never exposed in water or never droped from hand within these two years.
There is some technical problem in mobile and it was not fully checked in machinery inside mobile from developers of mobile.
So, i requested to change this mobile because its not a fault of mine.
Its a technical problem in mobile. so i want a better responce from u to solve my complaint .

THANKS...

Dear sir,
I got a Nokia mobile(Nokia 2630) on 3/2/2008. Some time i have battery problem, so i went a Nokia care center, He told battery failure model so arrange replace to new battery.

Complaint date : 18/04/2008 10:17
Jobsheet No: AS/[protected]

But Still not recived battery. Past one month with out batter how to use Mobile...!
The nokia care enter(HCL Infosystems Ltd) service is very worst and very dog to customer. So kindly arrange the battery as soon as posible.

i had purchsed mobile set of nokia 5310 music express. after purchse of 3.5 months it got problem of network . i deposited set with them but insted of reparing it they dameged it and now saying that the set is tempered and their technician report is only last thing. they are not hearing my problem that the set is tempered by their dep.. whenever i call them they just mail me their rules . but not clearifying that the set is tempered at their nokiacare. they think that indian law is fool and take so much time that we cant do any of thing against them i want them to stop cheating indians. and some restrictions should be impose against them so that they will not do any thing wrong with indian. i want u to raise this issue then many indians will join against them. it is now case of indian law dignity.
i am educated so i am fiting against them but their are many illeterate persons who are not able to stand against them
i definetly sure that if this issue is rasied against nokia then many pepole will come with their problem against them.

below mails will clearify my comment
From: kailash singh <[protected]@yahoo.com>
> Subject: Re: Nokia - Surendra Verma - N5310 Xpress Music Service Provision
> To: "NokiaCare" <support.[protected]@nokia.com>
> Date: Thursday, May 22, 2008, 3:13 PM
> dear,
> as per my telephonic conversation recently with nokia care
> center they told me that the mobile is tempered not liquid
> damaged but u written in below mail that set is liquid
> damage. at the time of resubmiting my set i had told u taht
> the set was regected on the basis that golden no. are not
> present on ic of set but i said that no. were present when
> i submited my set with them on 29 april. if it was not so.
> they have to write on jobsheet but no such thing was
> written. u r executive are telling me that things are
> checked at higher level only then they can provide me
> status that my set is tempered. but here i am asking that
> if the temper is due to golden no. on ic then it will be
> written on base level nokia care center itself as it does
> no req. any machine to be checked. nokia care center had
> opened my set in front of me and said that phone is in good
> condition (means not tempered ).but at the time of giving
> me after repair time they told me that it is
> tempered. now tell me who is telling me wrong things and
> who tempered my set?
>
> i had resumbited my set on u r executive requeset.
>
> so please provide me higher official no. so that i can
> complained against jaipur nokia care center( L3 ).and thake
> them in confrence with u
>
>
> regards
>
>
>
> --- On Thu, 5/22/08, NokiaCare
> <support.[protected]@nokia.com> wrote:
>
> > From: NokiaCare <support.[protected]@nokia.com>
> > Subject: Nokia - Surendra Verma - N5310 Xpress Music
> Service Provision
> > To: [protected]@yahoo.com
> > Date: Thursday, May 22, 2008, 11:42 AM
> > Dear Mr. Verma,
> >
> > Thank you for e-mailing Nokia Care.
> >
> > This e-mail is in reference to the service provision
> of
> > Nokia 5310
> > Xpress Music. We regret the inconvenience caused.
> However,
> > as per the
> > update from our customer care division, we would like
> to
> > inform you that
> > your handset has been assessed to be liquid logged.
> Hence,
> > we request
> > you to visit the Nokia Care Centre in order to
> substantiate
> > the delivery
> > of the handset.
> >
> >
> > Further, you may kindly note that all Nokia phones
> come
> > with a 12 month
> > warranty from the original date of purchase. Our
> warranty
> > guidelines
> > state that any repairs or servicing would be covered
> under
> > warranty
> > provided our qualified Nokia technicians do not find
> any
> > physical or
> > liquid damage(s) on the phone. We would like to advise
> you
> > that the
> > warranty is void in the event that the technicians
> find
> > that your phone
> > has been subject to any of these damages.
> >
> >
> > Should the technician find the phone to be repairable,
> a
> > repair
> > quotation would be provided. If the customer chooses
> to
> > have the phone
> > repaired, the customer would need to bear the cost of
> the
> > service charge
> > as well as the repair charges of the phone. In certain
> > instances, the
> > phone may be irreparable and the customer would be
> advised
> > of this.
> > Unfortunately, once the phone has been assessed to
> contain
> > any liquid
> > ingression by the Nokia Care Centre, we would not be
> able
> > to guarantee
> > the issue will not reoccur as the phone would be
> assessed
> > as being
> > "beyond economical repair".
> >
> >
> > We would not be able to verify how liquid came into
> contact
> > with the
> > motherboard to cause the corrosion in question.
> However,
> > once liquid
> > ingression has been found on the phone, the warranty
> is
> > automatically
> > void. Nokia stands by our Nokia Care Centre report and
> our
> > limited
> > warranty clause, which can be found in your user
> manual:
> > clause 9 (A),
> > which explains that liquid ingression is not covered
> by the
> > warranty.
> >
> >
> > We hope this clarifies and regret the inconvenience
> caused.
> >
> > For further enquiries, please feel free to contact our
> > Technical Support
> > Executives at 30303838 between the hours of 9:00am and
> > 9:00pm, seven
> > days a week. For online support, visit "Have a
> > question? Ask Nokia" at
> > <http://www.nokia.co.in/>
> www.nokia.co.in/asknokia.
> > You may also find
> > answers to your queries at www.nokia.co.in/support
> > <http://www.nokia.co.in/support> . We reassure
> you of
> > our continuous
> > support.
> >
> > Please help us improve our services by clicking on the
> > following link:
> > www.nokia.co.in/caresurveys
> > <http://www.nokia.co.in/caresurveys>
> >
> > Kind regards,
> >
> > Junasha Barman
> > Nokia Care
> >
> > -------Original Message--------
> > From: "ext kailash singh"
> > To:
> > CC:
> > Sent: Wednesday, May 21, 2008 1:04:01 PM
> > Subject: Re: Nokia - Surendra Verma - N5310 Xpress
> Music
> > Service
> > Provision
> >
> >
> > dear,
> > now the 24 hrs. are over and till now u r not able to
> > update on by set.
> > sir tell me what u want from me take action. media is
> > wating for my
> > statement against u & they will publish it i[censored] r
> not
> > solving my problem
> >
> > regards
> >
> > --- On Tue, 5/20/08, NokiaCare wrote:
> >
> > > From: NokiaCare
> > > Subject: Nokia - Surendra Verma - N5310 Xpress
> Music
> > Service Provision
> > > To: [protected]@yahoo.com
> > > Date: Tuesday, May 20, 2008, 10:11 AM
> > > Dear Mr. Verma,
> > >
> > > Thank you for e-mailing Nokia Care.
> > >
> > >
> > >
> > > This e-mail is in reference to the service
> provision
> > of
> > > your Nokia 5310
> > > Xpress Music. We understand your displeasure and
> > sincerely
> > > regret the
> > > inconvenience caused. Please be assured that the
> > matter is
> > > looked on a
> > > priority basis. You may kindly note we have
> forwarded
> > your
> > > concern to
> > > our Customer Care Division and they would be
> > coordinating
> > > with the Nokia
> > > Care Centre in order to expedite the service
> provision
> > of
> > > the phone. We
> > > request you to call the Nokia Care line after 24
> hours
> > for
> > > the update.
> > >
> > >
> > >
> > > We appreciate your patience and further solicit
> your
> > > cooperation.
> > >
> > > For further enquiries, please feel free to
> contact our
> > > Technical Support
> > > Executives at 30303838 between the hours of
> 9:00am and
> > > 9:00pm, seven
> > > days a week. For online support, visit "Have
> a
> > > question? Ask Nokia" at
> > > www.nokia.co.in/asknokia.
> > > You may also find
> > > answers to your queries at
> www.nokia.co.in/support
> > > . We reassure you of
> > > our continuous
> > > support.
> > >
> > > Please help us improve our services by clicking
> on the
> > > following link:
> > > www.nokia.co.in/caresurveys
> > >
> > >
> > > Kind regards,
> > >
> > > Sweta Sanadhya
> > > Nokia Care
> > >
> > > -------Original Message--------
> > > From: "ext kailash singh"
> > > To:
> > > CC:
> > > Sent: Monday, May 19, 2008 2:23:47 PM
> > > Subject: Re: Nokia - Surendra Verma - Nokia N5310
> > Xpress
> > > Music Service
> > > Provision
> > >
> > >
> > >
> > > dear,
> > > i have deposited my set with u on 29 th and it
> had
> > been
> > > more then half
> > > month till now u r not position to comment on my
> set
> > .here
> > > i clerify u
> > > that my set is only 3.5 months old and u r giving
> me
> > > excusses insted of
> > > reaplacing it whenever i call u. i am giving u
> time of
> > > monday to resolve
> > > my probelem .other wise i have to lauged criminal
>
> > &
> > > legal case both
> > > against u as the fraud is doen to me from u r
> customer
> > > care. the case
> > > will be for 5 lac. for my inconvience, lose in
> > bussiness
> > > & mental
> > > dissatisfaction as per indian law advised by my
> lawer.
> >
> > >
> > > regards
> > >
> > >
> > > --- On Thu, 5/15/08, NokiaCare wrote:
> > >
> > > > From: NokiaCare
> > > > Subject: Nokia - Surendra Verma - Nokia
> N5310
> > Xpress
> > > Music Service
> > > Provision
> > > > To: [protected]@yahoo.com
> > > > Date: Thursday, May 15, 2008, 9:01 PM
> > > > Dear Mr. Verma,
> > > >
> > > > Thank you for e-mailing Nokia Care.
> > > >
> > > >
> > > >
> > > > This e-mail is in reference to the concern
> you
> > are
> > > facing
> > > > with Nokia
> > > > 5310 Xpress Music. We understand that the
> > incident of
> > > > service provision
> > > > of your phone has been very inconvenient to
> you
> > and
> > > > sincerely regret the
> > > > delay in communicating the status of the
> phone.
> > We
> > > assure
> > > > you that we
> > > > have communicated your displeasure to the
> > Customer
> > > Care
> > > > Division for
> > > > their immediate and prompt action.
> > > >
> > > >
> > > >
> > > > Our Customer Care Division is working on
> your
> > case on
> > > a
> > > > priority basis
> > > > in order to expedite the service provision
> and to
> > > provide a
> > > > definitive
> > > > resolution to your phone concern. Further,
> we
> > request
> > > you
> > > > to contact the
> > > > Nokia Care line after 48 hours in order to
> know
> > the
> > > status
> > > > of the phone.
> > > > Pursuant to your request for replacement, we
> > would
> > > like to
> > > > inform you
> > > > that we are presently not in a position to
> > comment on
> > > the
> > > > request.
> > > > However, we acknowledge having received your
> > request
> > > and
> > > > has been
> > > > forwarded to our customer care division.
> > > >
> > > >
> > > >
> > > > Please be assured of our best attention in
> > resolving
> > > the
> > > > concern in your
> > > > phone.
> > > >
> > > >
> > > >
> > > > We appreciate your patience and further
> solicit
> > your
> > > > cooperation.
> > > >
> > > >
> > > > For further enquiries, please feel free to
> > contact our
> > > > Technical Support
> > > > Executives at 30303838 between the hours of
> > 9:00am and
> > > > 9:00pm, seven
> > > > days a week. For online support, visit
> "Have
> > a
> > > > question? Ask Nokia" at
> > > > www.nokia.co.in/asknokia.
> > > > You may also find
> > > > answers to your queries at
> > www.nokia.co.in/support
> > > > . We reassure you of
> > > > our continuous
> > > > support.
> > > >
> > > > Please help us improve our services by
> clicking
> > on the
> > > > following link:
> > > >
> > > > www.nokia.co.in/caresurveys
> > > >
> > > >
> > > > Kind regards,
> > > >
> > > > Suchitra Sethia
> > > > Nokia Care
> > > >
> > > > -------Original Message--------
> > > >
> > > > From: "ext kailash singh"
> > > > To:
> > > > CC:
> > > > Sent: Thursday, May 15, 2008 6:12:24 PM
> > > > Subject: Re: Nokia - Surendra Verma - Nokia
> N5310
> > > Xpress
> > > > Music Service
> > > > Provision
> > > >
> > > >
> > > >
> > > > dear,
> > > > i sumitted my set with nokia care today.my
> new
> > job
> > > sheet
> > > > no. is
> > > >[protected]/080515/3.
> > > > for your kind attention when i submited my
> > handset at
> > > nokia
> > > > care centre
> > > > it was not tempored. had it been tempored it
> > should
> > > have
> > > > not been taken
> > > > from the care centre.when i recieved the
> handset
> > from
> > > care
> > > > centre i have
> > > > written it on the jobsheet that i recieved a
> > tempored
> > > > handset.
> > > >
> > > > so pls either repair the same set as it is
> in
> > warrenty
> > > > period or send me
> > > > a new set in order to avoid any legal
> actions.
> > > >
> > > > Regards
> > > > surendra verma
> > > >
> > > >
> > > >
> > > >
> > > > --- On Wed, 5/14/08, NokiaCare wrote:
> > > >
> > > > > From: NokiaCare
> > > > > Subject: Nokia - Surendra Verma - Nokia
> > N5310
> > > Xpress
> > > > Music Service
> > > > Provision
> > > > > To: [protected]@yahoo.com
> > > > > Date: Wednesday, May 14, 2008, 5:57 PM
> > > > > Dear Mr. Verma,
> > > > >
> > > > > Thank you for e-mailing Nokia Care.
> > > > >
> > > > > This e-mail is in reference to the
> service
> > > provision
> > > > of
> > > > > Nokia 5310
> > > > > Xpress Music. We regret the
> inconvenience
> > caused.
> > > > However,
> > > > > as per the
> > > > > telephonic conversation with one of our
> > executive
> > > on
> > > > 14th
> > > > > May 2008, we
> > > > > request you to visit the Nokia Care
> Centre
> > and
> > > call
> > > > the
> > > > > Care line from
> > > > > the Care Centre itself so that our
> Customer
> > > Service
> > > > > Representatives can
> > > > > assist you further.
> > > > >
> > > > >
> > > > > We suggest you to kindly prefix the STD
> code
> > of
> > > the
> > > > city
> > > > > from which you
> > > > > are calling to 30303838, if you are
> dialling
> > from
> > > your
> > > > > mobile phone in
> > > > > order to contact Nokia Care line. If
> you are
> > > dialling
> > > > from
> > > > > a landline
> > > > > phone, you may directly dial the
> number.
> > Please
> > > be
> > > > informed
> > > > > that local
> > > > > call charges would apply.
> > > > >
> > > > >
> > > > >
> > > > > Further, we would like to inform you
> that
> > once
> > > the
> > > > phone
> > > > > has been
> > > > > assessed to be Tampered, Liquid logged
> or
> > > phy