HI,
Recently I have purchased Nokia 6300 from "The Mobile Store" Essar Telcom Retail Ltd, Shopprix Mall, Noida Sector - 61, dated 14/02/2008.
IMEI: [protected].
After one week my phone started giving me trouble. It shuts down suddenly and takes about two hours to boot.
When I made a contact to "The Mobile Store", they refused to give any helping hand. As this problem was not of their concern.
Same day I checked the battery validity on the internet as I was in a suspicion that there might be some wrong with the battery.
I was shocked on getting the status of the battery, the result was showing the battery code that I entered in not valid.
Battery Code 20 digit: BL 4c, [protected] [protected].
Straight away I went to Nokia care center , Benz India Pvt Ltd, C-126, Nariana Vihar, New Delhi - 110028. I handed over the phone to them if it requires any inspection, and told them about the Battery invalid code tale.
But on the contrary, he said, we are not able to change your battery as there is no procedure to check the authenticity of the battery. Only thing they can do is they will do the job of replacement which will be 15 days minimum.
I told them, I have check the code on the website mentioned below: http://r2.nokia.com/nokia/0,,82227,00.html.
He said there is no such website which check the validation of the code. Then, I asked the guy to open the URL. When he checked the website, he got amazed on seeing the results.
First thing, he told me, Thank you for such information, Even they didn't know that. Secondly, they again refused to do the needful.
I deposited the phone for complete check. There wasn't anything had happened to phone, Thank GOD.
But my concern is the battery, which might be dangerous to use.
I would be greatful, if someone help me getting the battery replacement.
How could priority dealers can sell Nokia phone with battery carrying invaid code. Thats Such a shame on their part.
Regards,
Manjeet Singh
Aug 13, 2020
Complaint marked as Resolved
Dear Sir,
I have purchased Nokia 5310 in January 2009 at the cost of Rs. 8, 200/- from your authorised shop. Comparing still photography with video it is observed that video quality is poor as compare to still photography. If i focus an object with camera in still mode the object appears bright of good quality but as i change to video mode the same object appears dark and the video is also dark. In other Nokia phones the same is not observed.
Kindly look into the matter and advise me where i should get the phone repaired.
I have purchased this new model with the intention that it will serve my requirement of good video shouting as Nokia has introduce this model with latest technology and to satisfy customer need and on the other hand such defect was not expected from such a reputed company cell phone.
I hope you will give me a proper and good solution at the earliest.
Regards,
D.kandhavel