Nokia India Complaints & Reviews

I brought a Nokia 130 Black Dual Sim Phone (Item #[protected] IMEI/Serial #: [protected] on DATE: 20-Apr-2015, but from one month the earphone is not working 3-4 times i visit the nokiacare situated on (Old Airport Rd, Marathahalli village, Marathahalli, Bengaluru, Karnataka 560037 [protected], they refuse to replace that earphone but i have warranty till 20th October. I attached my invoice copy bellow so please check & replace the earphone as soon as possible.

Hi,

Im vijay, using Nokia xl mobile, from 1 week onwards, my battery was not giving properly charge for me,
so, i visited to RTC X road for replace my battery, at time of 7 :30 PM but it was closed.

Today i have called to nokia service centre, RTC X Road,
i have spoken to Mr. Ramesh (Supervisor) his Mobi : [protected].
he is not giving properly service to customer, even talking very roud & Vulgar language with me.

this the service you people will give to customer, i will inform all my friend to not to visit the nokia care service to purchase any item from there.

If you not taking any action on Mr.Ramesh, i will be blast in other website about you nokia service.

Regard's,
Vijay,

Unable to connect internet properly. nokia lumia 630 ( single sim white) IMEI NO. - [protected] Compelled to switch off hand set every I intend to connect to internet. checked up with other handset no problem to receive signal ( Airtel - 3G )

I have given my mobile nokia n86 for repairing at Ratlam Nokia care but after repairing I am seeing the IMEI number has been changed & my complete phone has become worst like camera is not working properly, mobile is not getting charged, usb not working, keypad light not proper & lots of problem are there in the phone.Please help to get my phone back.

My Lumia kept on overheating all time after sometime of buying and now the time came when the rear camera it's dead but I didn't expect this from Nokia. I want my money back or repair It any cost. The phone restarts after sometime and shows error

I subbmit my mobile at 13 july to nokia care at raxaul (bihar).Because of some techinicaal problem occur in my handset.. so i went after 1 month to have my hand set.. they replied that my hand set display is damaged.but that was not my fault its just about their service problem... m saying that if my handset display is damaged by me that nokia care will accept my isseue ... so today my handset is not with me from last 3 months... and whenever iused to call to customer care number they always tak rudely... they never take serious of my problem...and this company service is too slow ...

Want replacement of my new phone which is a defected product because it started giving me problems after 2months only. It does not charge as the socket is loose. If at all it charges, it takes 10-12 hrs to charge and gets switched off after getting charged.

Purchased an Asha 380 Mobile from Mobile Store, Indore about three years back. It is giving unprecedented problem. The phone hangs up every now and then. It is now not opening at all causing lot of inconvenience and annoyance. Please resolve the problem at the earliest. E-mail ID [protected]@ymail.com

Hello dear authority first of all i wish u all a very good day & let you telling my problem.
first of all i am going to nokia (microsoft) service centre on 4/09/2015 regarding my lumia 730.
my phone was hanging so much, speaker getting crash when calling or listening the music, sometimes touch is not working & connectivity of sim's network going off automatically after restarting the phone the internet facility of sim again going working mode.
a lots of problem i facing in many days & after finding time i am able to go service centre on those mention day with my warranty period.
first of they don't listen my problem properly & listening half of my problem they told me my phone's software is out of date & wanna getting update & this will fix all the problem, i say ok & paid them 100 rupees for this.after getting home my problem getting increased day by day & today again i visit the service centre, they behave me such kind of hell type.they don't listen anything from my side & telling me this is the fault of flip cover which was i put in my phone according to them.
how any internal problem will happened by this type logic & they told me if you want to complain about our behaviour you may procced we don't care anything.
how this kind of thing expect from your well known brand like microsoft or say nokia, i personally promote more than 100 of my friends & relatives for buying nokia or say microsoft.
i am feeling very much bad for this kind of thing how any renowned company's staff doing this kind of behaviour.in front of them i put my proof for my problem via screen shot but they don't look into this for a single second, they told me that i may b telling lie to them .how anyone blame us such kind of thing if they want to examine us then why not they keep "lie-detecting" machine.
now i want some solution of this because my phone's warranty don't have much enough left & they trying me to miss guide me.
now requested all of you sincere authorities to provide solution regarding this.
thank you all in advance.

here i send all the snaps for providing my proof again my problem what they don't try to understand & not looking into this snap.
in these picture you get my phone's imei no & my contact no is-> [protected]

Sir, i had given my nokia x2 mobile to nokia care center as its mother board got damaged they made it and return the set to me, but when i received my phone its camera stopped working and i return them . They said the camera is not compatible with the new motherboard installed hence we have to insert new equipment, after one week they told me that nokia is not providing the required equipment hance we cannot make it. Sir my phone is still in grantee period and its the responsibility of nokia to eighter sort out my problem or replace it...purchasing date of my nokia x2 is 27/11/2014

The Model of my phone is Nokia Lumia 520 and IMEI No is [protected]. I have already given my phone to Siliguri Nokia care centre more than one and half months before which was having some technical problem. The Nokia care centre returned the phone to me after one month. When I checked the phone at home it was showing the same problem. I resubmitted the phone on 26/08/2015 to Siliguri Nokia care centre vide slip No. 150723/025. Till date they have not returned the phone.

Dear sir I Mr. Gyana Ranjan Mohanty of plot no- 592, Lal Bahadur Sastri Colony, Old Station Bazar, Bhubaneswar, 751006 Odisha keep a Mobile Phone from your company . My Phone cabinet broken last 6 month back .I visit your local customer care 4 times and request give a cabinet for my hand set. your customer care executive spoke same time . give your mobile no we will call you . Till date not receive any call for your company site. That time spoken your staff no stock spare part ( Cabinet Model no- 225 ) Pls. see my needful aplication I am very much greatful to you Thanks, Warm Regards, Mr. Gyana Ranjan Mohanty Mob no- [protected] E-mail- [protected]@ gmail.com

Susil Kumar Mohapatra. (Advocate) Office Address:- Orissa High Court. C/o-Niranjan Beura At-Samadhi Patana (Jobra) Po-College Square Dist-Cuttack-753003 Mob-[protected] [protected]@gmail.com To, (The Vice Chairman & CEO) Nokia Care India Pvt. Ltd. Dear Sir, I beg to draw your notice of the following facts for consideration and needful action. That Sir, I had given my Nokia hand set bearing No.-E5-00 vide IMEI No.-[protected] for repairmen Nokia Care Centre at Dolomundai Cuttack in the State of Odisha on 4.06.15.The in-charge of Nokia Care Centre received my hand set vide token No-113/dated-04.06.15. That Sir, on 19.6.15 the in-charge of the said Nokia Care centre informed me that the motherboard of the said set has been damaged. The cost of the motherboard is Rs-1600/-. After payment of the said amount the technical person named Sanjay handed over the set without any checking. When I used the said hand set in my house, it has not been properly functioned. Thereafter I sent it to the said Nokia Care centre for proper repairment. The technician told me the sim tray of the said set will be changed. He informed me P.T.O….P/2. (2) that the cost of the sim tray is Rs-100. I agreed and also assured him to pay the said amount, but the said set would be properly functioned. That Sir, again they received my hand set vide token No.-329/dated-22.6.15 and noted in the back side of the customer information slip to provide the set tomorrow. It is regret that I have been approaching many times to the said technician till today but it is just kept in vain. In this circumstances I am suffering mental agony and wastage of more time to visit the said Nokia Care centre. I may request to you to take appropriate steps for his mischievous works unless I shall take shelter in eye of law. Two job cards front side and back sides are enclosed herewith for your kind perusal. Thanking You, Your’s faithfully, Place-Cuttack, Date-04.09.15. Susil Kumar Mohapatra (Advocate) Copy to-Noika India Pvt. Ltd, S.P Infocity, Industrial Plot-243, Udyag Vihar, Phase-1, Dundacheru, Gurgoan, Dist-Haryana India- 122016. /Nokia Corporate Office Tower A &B 5th floor Sector-25-A, DLF-City Phase-3, Gurgaon-122002, Haryana.

Dear sir, This is genuine complaint about the nokia set which i have bought from croma chandigarh on aug 2014 and after one year my mobile phone stop working, i have also submitted phone to nokia care panchkula and now they are saying this phone is not repairable .now my mobile set is a box .totaly wastage of money. Nokia xl puchase- aug 2014 stop working in aug 2015 some time i feel during using this mobile that mobile is getting hot, now it is completely off and not getting on. my warranty also lost in this month. i am requesting to you kindly check my mobile phone and resolve the issue, i am also requesting you to consider phone in warranty. how can such a big comapany produce this type of defective prodcuts. kindly share me your investigation findings. i can share you bill details if require. 183401 Nokia XL Dual Sim Black N7 1 10, 490.00 Delivery Date & Time: 20/07/2014 12.00 AM, Serial No: [protected]

I have already submitted my device on 18 August but still not repaired yet, and from Backend i m contacting Mr. Tarun, he is not properly responding to me for my case. As he is handling my case, and also telling the device spares are not available to solve the problem. and from the submitted date Mr Tarun is not be able to provide me Standby phone and its now 21 days gone after submitting my Lumia 830. From company's website its continuously showing me that it will take 7-10 business days . So, My request you to please solve my case within 24 hrs and jst mail to me back or else i will filing the case at consumer forum against the MICROSOFT. Lastly, i had vocal communication on 04 Sep 2015 with Mr. Tarun so he said that, he accelerated my case and you will get response in 24 hrs but "MY FOOT" blady Microsoft service and employees"No response came yet. If you want help so pls i m really got frustrated with you all guys please provide me proper solution or replacement for the same. and please also contact me on [protected]@live.com just given to clean the front camera rest mobile was working very fine but after cleaning my Lumia front camera got in not working state and its audio also gets disturbed, the work done by Mr Rakesh from SAPNA TELECOM, JABALPUR, M.P.

Ihave paid Rs4000/- as advance for the display of my nokia 720 mobile phone at your nokia care, iron bridge allaphuzha -688011.
on 17-8-18 .

they have said that they will get it within a week or 10 days but still i they have not got the display, but the the amaziang thing is there is nobody in the office to give the status .
every time i go to the office they give me a no . it is difficult to get this no because always it is busy or out of range . if we get the no we get a reply that he will find out and call back. niether the call comes or the reply.

please take in some action . We had never expected this from a firm like NOKIA...

Sir, I have purchased a Microsoft Lumia 535 through online from Snapdeal. Order No. [protected] on 25th April 2015, Item Code : LA129838. But after the use of 3 (three) months, my mobile has been hang and automatically switch ON/OFF then I submitted the Microsoft Mobile service center on 27th July 2015 and Service center was given me a Service Jobsheet including Jobsheet Number :[protected]/150727/002 and Delivery Date is 20th August 2015 but till today the 7th September 2015 I didn't get my device. Whenever I call to Service center, they didn't give me proper answer, the customer care executive always told me that you will get your device within two days, within one week etc. but still today I didn't get my device after then I was call to Microsoft Customer Care Center and complain them for this harassment (Complain No. [protected]) but result the same. 4 (Four) times I called them and the Customer Care Executive name was Shiva, Saurav, Pankaj and one another person I don't know his name always told me that between today 7 PM, within 3 hours technical person will call you but no one can contact me. Now what shall I do for that matter. If you give me proper way for solve this problem and getting my device than I am very much thankful to you. Service Jobsheet No.[protected]/15072/002 Nokia Care Center Address : Chanda Commercial Center Care Center Code : 720_504886 Shillongpatty, Silchar, Assam - 788004 Yours truly, Pinak Paul Address : Temporary : Ambikapatty, Silchar Assam, Pin - 788004 Permanent : Panchgram, Distt. Hailakandi Assam - 788802 Mobile No. [protected] and [protected] Email Id : [protected]@rediffmail.com

Dear sir pl see in to it THEIR MOBILE NO [protected] SIR MY NO/[protected] E/MAIL/[protected]@gmail.com hope you do the need ful regards arun kumar singh THE NOKIA CO-OPERATION MOBILE COMPANY UK. NOKIA 25TH MOBILE ANNIVERSARY 2015. Dep-Nokia-Web Avenue Stamford Bridge Sw1v 3dw. London, United Kingdom. Tel: +[protected]. 6th - September - 2015. Dear Beneficiary: ARUN KUMAR, The Nokia Mobile Company UK. Wish to Congratulate you and your Family once again on this note for being one of the Lucky winners selected on this year NOKIA CO-OPERATION PROMOTION 2015. We Felicitate with you and your Family and especially for being a Citizen of (INDIA). This Promotion was set-up In United Kingdom NOKIA MOBILE COMPANY, To Encourage Prospective Mobile Users. Congratulations on behalf of the NOKIA MOBILE CO-OPERATION PROMOTION UNITED KINGDOM. Our Screening Committee And National Advisory Board has Completed all Verification and Screening by the Screening Committee o[censored]K's Overseas National Advisory Remittance Claims Unit. You have been approved to received your Demand Draft by a special delivery Agent has been approved by the Regulation Council of the NOKIA MOBILE Promotion 2015. Your Cash prize of (THREE CRORE SIXTY LAKH INDIAN RUPEES). Will be Delivered Safely to your Door step through Our Accredited World Courier Dispatch Officer. Having Considered all possible measures to Convey your Cash Prize, we resolve to use a Special Affiliated Courier under Diplomatic Umbrella.We have made all necessary arrangement to Convey your Winning Prize direct to your Door step. Your Name, Phone Number and Address has been Received. Let it be known to you that all taxes has been paid by ENGLAND NOKIA CO-OPERATION UNITED KINGDOM. Therefore, you will only be Required to take Charge of your Country Local Custom Duty, Rs.21.500/- Custom Notarization Clearance Registration to India Custom Government Duty Fees in Clearing of your Consignment from the CUSTOM DUTIES in your Country INDIA. Our Delivery Officer is MR.EDWARD SCOTT From the WORLD COURIER SERVICES Will be Arriving Your Country India Tomorrow MORNING.And you are to provide Him a Copy of your Photo ID Proof ( ID CARD/ PASSPORT/VOTERS CARD PAN CARD OR ANY VALID PHOTO ID PROOF) To enable Him identify You before he will Handover Your Won Parcel to you. Below is his Flight Information: NOTE: KINDLY SEND US ANY SCAN COPY OF YOUR PHOTO IDENTIFICATION PROOF AS REGARD THE RIGHTFUL WINNER OF THIS AWARD. UK NOKIA WINNING PACKAGE DELIVERY DETAILS: DEPARTURE: TODAY FROM LONDON HEATHROW AIRPORT. DATE: 6TH-SEPTEMBER-2015. TIME: 20:45:00 P.M (UK TIME). ARRIVAL: TOMORROW AT INDIRA GANDHI INTERNATIONAL AIRPORT TERMINAL 3 NEW DELHI. DATE: 7TH-SEPTEMBER-2015. TIME: 9:45 A.M (INDIA TIME). Your Parcel Contains All Of The Following Items: 1) A DEMAND DRAFT OF THREE CRORE SIXTY LAKH[protected] INR). 2) AFFIDAVIT OF CLAIMS ELIGIBILITY HARD COPIES.. 3) DOCUMENTS COVERING SOURCE OF WINNING. 4) OFFICIAL WINNING CERTIFICATE IN YOUR NAME. 5) BRAND NEW NOKIA LAPTOP. 6) DELIVERY AGENT PHOTO, 7) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY (F.S.A) UNITED KINGDOM. RECEIVER'S NAME: ARUN KUMAR. RECEIVER DELIVERY ADDRESS FOR RE-CONFIRMATION: KARNATAKA. WINNER'S MOBILE NUMBER: +91- [protected]. Our delivery Officer will instruct you immediately He Arrived At IGIA T3: Indira Gandhi International Airport Terminal 3, New Delhi - India. By British Airway Tomorrow: 7th-September-2015, Time 09:45 A.m He will put a Call across to You immediately He Arrives India and you are to make sure that you Oblige to His instruction by the INDIA INCOME CUSTOM DUTY NOTARIZATION CLEARANCE FEES Levied upon Your Foreign Draft for Endorsement and Approval. Payment must be made by you as the Sole Beneficiary of the Certified Draft: (RS.THREE CRORE SIXTY LAKH/-). As we have Contacted the India Home Of Financial Ministry and they have given ENDORSEMENT as Regards to International Monetary Funds Regulatory Policy (IMF) Adopted by the INDIA HOME FINANCE MINISTRY. You are to contact our Senior Delivery Officer Via Email id : [protected]@live.com and provide Him with any of your Photo Identity Proof and You have to give us Confirmation of this mail before our Accredited Courier Delivery Officer Commence In your Country and also make arrangement for the requested Amount that will be Paid in your Country to avoid any further delay with India Custom when He Arrived INDIA. Our Delivery Officer Identity Proof for your Confirmation purpose is Also attached to this mail. Do not hesitate to contact this Office via Telephone or Email if the need arises. For security Reasons, you are advised to keep your Consignment Code: AI629018XXX Confidential till your Parcel get to you. This is part of our precautionary measure to avoid double Claiming and unwarranted abuse of this program. Please be warned !!!. Be informed that your prizes are protected by a HARD COVER INSURANCE POLICY (HCIP), Which makes it impossible to Deduct any amount from your funds before Remitting it to you. This is in accordance with section 13 (1) of the British national gambling act as adopted in 1993 and amended on 3rd July 1996 by the Constitutional assembly. Due to this fact, you are expected to make the payment yourself. From The Management And Staffs Of The NOKIA COMPANY UK. We Say Congratulation Once Again!!! DR.DANIEL FOX. THE CLAIMS DIRECTOR/EVENT MANAGER. MRS. JOYCE RACE. LOTTERY COORDINATOR. ENGLAND NOKIA COMPANY 2015 ANNIVERSARY. TELEPHONE: +[protected]. Disclaimer : The information in this mail is confidential and is intended solely for the addresses. Access to this mail by anyone else is unauthorized. Any copying or further distribution beyond the original recipient is not intended and may be unlawful. 4 Attachments Preview attachment MR. EDWARD SCOTT MEMBERSHIP IDENTITY..jpg Image MR. EDWARD SCOTT MEMBERSHIP IDENTITY..jpg Preview attachment Custom Release Order Form.jpg Image Custom Release Order Form.jpg Preview attachment LETTER OF GUARANTEE.jpg Image LETTER OF GUARANTEE.jpg Preview attachment WINNING PARCEL 3CRORE 60LAKH.jpg Image WINNING PARCEL 3CRORE 60LAKH.jpg Click here to Reply or Forward 0.21 GB (1%) of 15 GB used Manage Terms - Privacy Last account activity: 1 minute ago Open in 1 other location Details

Sir, I have purchased a Microsoft Lumia 535 through online from Snapdeal. Order No. [protected] on 25th April 2015, Item Code : LA129838. But after the use of 3 (three) months, my mobile has been hang and automatically switch ON/OFF then I submitted the Microsoft Mobile service center on 27th July 2015 and Service center was given me a Service Jobsheet including Jobsheet Number :[protected]/150727/002 and Delivery Date is 20th August 2015 but till today the 7th September 2015 I didn't get my device. Whenever I call to Service center, they didn't give me proper answer, the customer care executive always told me that you will get your device within two days, within one week etc. but still today I didn't get my device after then I was call to Microsoft Customer Care Center and complain them for this harassment (Complain No. [protected]) but result the same. 4 (Four) times I called them and the Customer Care Executive name was Shiva, Saurav, Pankaj and one another person I don't know his name always told me that between today 7 PM, within 3 hours technical person will call you but no one can contact me. Now what shall I do for that matter. If you give me proper way for solve this problem and getting my device than I am very much thankful to you. Service Jobsheet No.[protected]/15072/002 Nokia Care Center Address : Chanda Commercial Center Care Center Code : 720_504886 Shillongpatty, Silchar, Assam - 788004 Yours truly, Pinak Paul Address : Temporary : Ambikapatty, Silchar Assam, Pin - 788004 Permanent : Panchgram, Distt. Hailakandi Assam - 788802 Mobile No. [protected] and [protected] Email Id : [protected]@rediffmail.com

Dear sir/madam Complaining about Nokia customer care centre of shakarpur, vikas marg(SERVICE SOLUTION) and karol bagh(HOTLINE COMMUNICATION), both of Delhi. I took my mobile to these centre in last week(warranty period) only for Jack problem. And in reply of this shakarpur centre ask for 1800 rupees and karol bagh centre ask for 3000 rupees plus tax. And I don't know why there is such a big discrepancy in money demanding from these centres. Even I filed a complaint abt these centres on phone to Nokia head care centre to Mr Tarun and complaint number is [protected] but no action has been taken till date. Every time I call them they say that in next 24 hours we will inform you. But they don't take any action. And it has been around one week. But no action yet. Kindly take some strict action towards above mentioned centres and also towards jack problem of my mobile phone Nokia x2