NurseryLive Complaints & Reviews

On placing order was given to understand delivery would take place with 3 days. However Inspite of order given on 6 June the repeated excuse to my mails is that due to covid delivery is delayed. Surprising that all other e-commerce deliveries continued to provide services but the lackadaisical attitude towards resolving complaints of customers by nursery live is pathetic. It is almost a month after having ordered and paid for the products in full but haven't rec'd anything till now. Never again ordering anything through this company for sure.

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Hello,

I ordered plants from NurseryLive on 27th May, however its been more than a month I have not got the order yet.
I have tried to contact them through the chat support, but get a standard reply that its been processed or shipped .
I got tracking number on the 16th June, but it shows the same status since the last 10 days . Please help to either get the order delivered or I need a refund .
Order Number : NLV[protected]

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Sreeja Nair Basu Roy

Jul 6, 2021

Still the status is same . No one responds on the chat option that they have .

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I have ordered Minatures from Nurserylive on 24th May, it has been 1 month, i have raised multiple emails but no response.

THey are cheaters and do not respond after taking money.

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Https://nurserylive.com/

Its been 3 months and they have not delivered my order. Absolutely terrible service. They just do not respond to emails or calls.
I am seeing similar complaints from a lot of customers. Guess this is a new way of fleecing people and minting money.
I had paid online in advance.

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Address:

Mumbai 400022

I had order plants on 9 May 2021. Order: NLV[protected]
Ordered on: 09 May 2021 02:06 PM
Item 3
Payment status: Paid
Fulfillment status: Pending
But still it is showing not dispatched and there is no communication from Nursery Live about the order
Also there is no contact details on website, so that we can call for an update. Not at all happy with the service & want refund,

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I had ordered some plants from this website using prepaid mode as they were not accepting COD.Its been a month now, there isn't a single communication from them.
I am fed up following up with them sending multiple messages in their track option.
They are cheating customers by receiving orders and not fulfilling them.
There is not even an option to get back the refund or cancel the order.
There are no ways to contact them as numbers provided are dead.
Please help us to get back the refund or orders whichever possible.

Thanks

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We ordered many plants worth more than ₹2, 500 more than one month. We got only one plant delivered. I wonder what happened to Nursery live. Not even one contact number to reach out to. Worst response to emails. Once in 3 days, we get a reply.

If they can't manage to deliver the plants after the lockdown, they should have stopped taking orders. We placed the orders during the lockdown, thought they would get delivered later. This is not the first time we ordered plants, but this has never happened.

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Address:

Hadapsar Pune

They have taken money thru online, but are not delivering the items. No responses to support email or even no one attends chat. Be very careful and do not pay unless you receive the items.
They are scoundrels.

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Address:

# 9157 , tower -9 , Prestige Shantiniketan , ITPL Main Road Opposite Manipal

My order number NLV[protected] IS placed on 8th June and is not delivered yet.
I want to cancel it nd need a refund. Address asap.

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Address:

FLAT NO A405 KUNAL CRIMSON CHS, AMBEDKAR CHOWK AUDH KHADKI ROAD

I had placed order of plats worth Rs. 728. I has been more than a month now. Still my order is not received. When I chat with the customer care, everytime they say that order will be dispatched in 3-4 days. But no action taken in reality.
I am totally disappointed with with Nurserylive.

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Address:	Pune
Website:	nurserylive.com/pages/contact-us

This is with reference to order no NLV[protected]. I have purchased a 5 indoor plants and one raat ki raani plant, after payment of 1276 Rs I have got confirmation mail but till now I didnt received delivery date and details. I tried to reach Customer care by chat option and email only (there is no contact number), but there is no response from their end. After reading the complaints from previous customer I feel like I fell in to trap of scammers.

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Address:

Nurserylive Pune Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India Email car

I ordered some vegetable seeds from this company, till now I didn't get any updates from this company. And there is no updated tracking status. There is no response for our emails and contact numbers. It seemed to be fraudulent company because many of the people cheated by this company .Payment was taken while ordered time only. please do the needful and I want to get back my refund.My order number is NLV[protected].

+2 photos

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Order placed on 4th June NLV[protected]

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Tirthankar Baidya

Jun 25, 2021

Money taken in advance product not delivered, false commitment

I have order on this website 4th May, order number - NLV[protected]. Out of my entire order hardly 25% (3 out of 14 items) deliver after a month on 2nd June, though in site it was clearly mentioned that order will be dispatch in 8/9 days
I was patient, as I can understand that there was lockdown at places, , but now even after multiple follow up in chat there is no concrete dispatch details .
I have even asked for refund if they can't deliver but they just ignored and told it will be delivered. Based on ratings and feedback I opted to go online with this shop, but it seems they are fraud.
I want either my money back or want this plant to be delivered within a week. Please help

Jun 25, 2021

Complaint marked as Resolved

Not resolved

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Jun 25, 2021

Updated by Tirthankar Baidya Order NLV[protected]
Item
Price Quantity Total
Coleus (Green Pink) - Plant
Coleus (Green Pink) - Plant
₹ 299
1
₹ 299
Portulaca Oleracea, 10 O Clock (Pink) - Plant
Portulaca Oleracea, 10 O Clock (Pink) - Plant
₹ 219
1
₹ 219
Portulaca Oleracea, 10 O Clock (Yellow) - Plant
Portulaca Oleracea, 10 O Clock (Yellow) - Plant
₹ 219
1
₹ 219
Super Marble Pebbles (White, Medium, Polished) - 1 kg
Super Marble Pebbles (White, Medium, Polished) - 1 kg
₹ 169
1
₹ 169
Raat Ki Rani, Raat Rani, Night Blooming Jasmine - Plant
Raat Ki Rani, Raat Rani, Night Blooming Jasmine - Plant
₹ 309
1
₹ 309
Abuli, Firecracker Flower - Plant
Abuli, Firecracker Flower - Plant
₹ 299
1
₹ 299
Madhumalti Dwarf, Rangoon Creeper - Plant
Madhumalti Dwarf, Rangoon Creeper - Plant
₹ 299
1
₹ 299
Coleus (Maroon Green) - Plant
Coleus (Maroon Green) - Plant
₹ 299
1
₹ 299
Vinca, Catharanthus roseus (Any Color) - Plant
Vinca, Catharanthus roseus (Any Color) - Plant
₹ 209
1
₹ 209
Ixora Mini Dwarf (Pink) - Plant
Ixora Mini Dwarf (Pink) - Plant
₹ 239
1
₹ 239
Tecoma (Shrub, Any Color) - Plant
Tecoma (Shrub, Any Color) - Plant
₹ 299
1
₹ 299
Miniature Rose, Button Rose (Red) - Plant
Miniature Rose, Button Rose (Red) - Plant
₹ 299
1
₹ 299
Miniature Rose, Button Rose (Pink) - Plant
Miniature Rose, Button Rose (Pink) - Plant
₹ 299
1
₹ 299
Miniature Rose, Button Rose (white) - Plant
Miniature Rose, Button Rose (white) - Plant
₹ 299
1
₹ 299
Subtotal ₹ 3, 756
RFS-1ecd95316839 -₹ 79
Shipping (Standard Shipping) ₹ 79
Tax (IGST 5.0%) ₹ 8
Total ₹ 3, 756
Shipping address

Tirthankar Baidya
E 907, Aparna CyberZon, Nallagandla, Serilingampally
Hyderabad, TS
India 500019
[protected]
Billing address

Tirthankar Baidya
E 907, Aparna CyberZon, Nallagandla, Serilingampally
Hyderabad, TS
India 500019
[protected]

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Aditi Kushal Sirothia

from Mumbai, Maharashtra

Jun 26, 2021

This website is fraud i ordered 3 plants on 6th june and today is 26 june. There is no update regarding my order.
They don't reply on chat, email or Whatsapp number. I want refund or my plants immediately

Saggadi vinay kumar

Jul 11, 2021

Order ID is NLV[protected].
It has been almost one month since I have ordered but still it's showing as processing.
When I tried to chat with them, I got no response. I want to cancel my order and get refund, but don't know how to do it. Can someone help

Ushasrikonda

Jul 12, 2021

I have ordered Cactus plants on 29June21 as confirmed by them below.

ORDER NLV[protected]
Thank you for your purchase!
Hi Usha kiran, we're getting your order ready to be shipped. We will notify you when it has been sent

I have not received the plants till now. Asked for refund but no reaction from them. Someone should report to govt. regulating authorities.
Ushakiran

Easwaranpn

Jul 14, 2021

I am also been following up for my order on Nursery live. This seems to be a company which does not deliver but takes money. I wish I had seen all the complains before placing the order which is still partially delivered and no replies to my emails. My order number is NLV[protected].

Gk02

Jul 28, 2021

Is there any customer care number to contact them

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NLV[protected] - order number

I placed above order for air purifier plants to nursery live on 25 April, 2021

I have not received delivery till date, nor I have heard from them. I had sent them mails so many times to [protected]@nurserylive.com, but I just receive an automated response that we are working with 50% capacity.

Lockdown in Delhi is opened, all the other e-commerce sites are delivering within a weeks time. But nursery live is not able to deliver order even after 2 months.

Nor they are responding to my mails or refunding the amount. It’s shocking how nursery live is defrauding people.

Nursery live - PL REFUND THE AMOUNT

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Absolutely horrible company. They took my money and didnt deliver for a month..I still am yet to receive the plants. The customer support hung up on me when i wanted to cancel the order. Apparently their policy doesnt let us cancel the order. It is a scam. Stay away from them.

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Please tell me about my order. When will I get it

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I've placed an order to nursery live on June 1 and still didn't get any information about shipping and delivery, very poor customer service as they don't reply with the status of the order.
My order number is NLV[protected]

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My order no. is NLV[protected].
Its been 25 days I have not received my the plants I have ordered. Don't fool your customers like this. I have spent my hard earned money on this order. kindly update and deliver this order asap or refund my money. I will have to take an legal action otherwise.

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I placed an order about two months ago for 5749/- The order consisted of about 19 plants.

I assumed the order will be delayed and I was patient. I had place an order with two other nurseries both of which delivered the orders a long time ago and has even replaced some plants that arrived in bad condition.

But there was no sign of any deliveries from Nurserylive apart from some messages that my order is ready. About a month ago, I received 5 plants out of the 19.

And I'm still waiting for the remaining 14 plants. I have e-mailed them and received an automated reply that they are short staffed and they will get back to me.

This was three days ago. Since the order is pre-paid, now I just want my money back.

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