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Updated: Jul 7, 2025
Complaints 801
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37
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Bad 😕 It seems that NurseryLive has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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NurseryLive reviews & complaints page 32

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F
faisal_wahid
Mar 29, 2021
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Address: Mumbai

Even after successful payment. I am not getting to know about my delivery estimation date.
NurseryLive customer support has been notified about the posted complaint.
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    G
    GSaini96
    Mar 28, 2021
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    Hi Team
    I have booked plants more than 3 weeks now and plants still not delivered, Kindly refund my money asap.

    order id - NLV[protected]
    Regret using Nursery live, no one should use this.
    NurseryLive customer support has been notified about the posted complaint.
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      N
      Naveen Jha
      from Delhi, Delhi
      Mar 27, 2021
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      Hi Team
      I have booked plants more than 3 weeks now and plants still not delivered, Kindly refund my money asap.
      Regret o[censored]sing Nursery live, no one should use this.
      Order - NLV[protected]

      regards
      Naveen Jha
      [protected]
      NurseryLive customer support has been notified about the posted complaint.
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        A
        Akanksha9876
        Mar 26, 2021
        Resolved
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        Resolved

        Address: 938 Sector 39 Road Sector 39

        I had purchased few items from Nurserylive with prepayment, as there is no option of Cash on Delivery .No Contact number available .No one replying over mail .My order number is NLV[protected], but receiving no updates on it
        Jun 22, 2021
        Complaint marked as Resolved 
        No steps taken
        NurseryLive customer support has been notified about the posted complaint.
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          P
          Poornima Poorni
          from Adur, Kerala
          Mar 16, 2021
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          My order id NLV[protected]. I have ordered a live tulsi plant on March 8 and till date no update on my order no estimated delivery date when I contact them no response from their end.
          NurseryLive customer support has been notified about the posted complaint.
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            A
            Abivarshne k
            Mar 9, 2021
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            I have ordered a set of 5 succulents plants from your website. when I unpacked one of the plants, my hands got pricked by the cactus spines.Also 2 plants are died among those 5 plants.I am unsatisfied with your order.
            +1 photos
            NurseryLive customer support has been notified about the posted complaint.
            Mar 09, 2021
            Updated by Abivarshne k             I don't want these plants and I need refund.
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              M
              Mareddyamar
              Mar 8, 2021
              Resolved
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              Resolved

              Hi,

              I have received only 1 plant out of 4 plants. Please find my order details below:

              Order: NLV[protected]
              Ordered on: 03 Mar 2021 11:17 AM

              Item 3

              Payment status: Paid

              Fulfillment status: Pending

              Magical Aloe Vera Plant

              ₹249.00 x 1

              ₹249.00

              Get 1 Plant O Boost (Overall Growth Booster)

              ₹15.00 x 1

              ₹15.00

              Top 4 Plants to Bring Goodluck and Prosperity

              ₹1057.70 x 1

              The received 1 plant is also not in good condition.

              When can I expect the balance pending 3 plants. If any challenge in delivery, reimburse my complete money and take back your plant as well.

              Regards,
              Amar,
              [protected]
              Mar 9, 2021
              Complaint marked as Resolved 
              Received rest of the plants today
              NurseryLive customer support has been notified about the posted complaint.
              View replies
              Issue resolved.they have sent all the plants today
              Reply
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                R
                Raazia Maqbool
                from Riasi, Jammu and Kashmir
                Mar 6, 2021
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                I made placed order number NLV[protected]. It displays that the product has been shipped. But I am no longer getting updates
                NurseryLive customer support has been notified about the posted complaint.
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                  H
                  hlouise
                  from Anandnagar, Uttar Pradesh
                  Mar 1, 2021
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                  Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India

                  I have not yet received an order placed for vegetable seeds.
                  I received a notice of delivery for 27 Feb 2021.
                  Pickrr tracking number:
                  [protected]
                  Please see that this is delivered as soon as possible.
                  NurseryLive customer support has been notified about the posted complaint.
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                    S
                    SureshNaiduV
                    from Kūkatpalli, Telangana
                    Feb 16, 2021
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                    I have no update for my order NLV[protected]. Can anybody help me by when this would be delivered to me.
                    NurseryLive customer support has been notified about the posted complaint.
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                      L
                      laijuthomas
                      from Changanacheri, Kerala
                      Feb 13, 2021
                      Resolved
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                      Resolved

                      Address: Nurserylive. pune
                      Website: nurserylive.com

                      I ordered for rosemary plant worth 299 and they send me dead plant. After complaining they said they will send replacement item along with my next order (added the chat history below). But they didn't send me the replacement and when I chatted they are claiming that they sent the item, initially they said it will be in separate shipment, but later on they said it was in the same box.
                      "
                      Hello

                      As we have checked in the order history, you have place a new order today for the NLV[protected] for the "Set of 2 Plants for Good Fortune + 2 Pots",

                      As per that update we are sending you Ranunculus (Random Color) - Bulbs (set of 5) for the replacement of Rosemary - Plant with this order NLV[protected]

                      "
                      +3 photos
                      Feb 24, 2021
                      Complaint marked as Resolved 
                      After adding complaint in consumer complaints nurserylive send me replacement items without asking any questions.
                      NurseryLive customer support has been notified about the posted complaint.
                      Feb 24, 2021
                      Updated by laijuthomas                       Finally they send replacement item
                      View replies
                      I have placed order it has been more then 22 days but order is still not delivered by nurserylive and no response from customer service. Worst customer service ever.
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                        P
                        Prarthana Majumder
                        from Bengaluru, Karnataka
                        Feb 9, 2021
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                        Nursery live has no customer care number. They don’t respond over mail. I have made payment for prepaid order worth almost 6000 INR. but i am yet to receive any of the products. Kindly sue this company for fraud.
                        NurseryLive customer support has been notified about the posted complaint.
                        View replies
                        I placed an order with Nursery Live 21 days ago, it was an order of total of Rs. 1675. I only partially received the order which was the seaweed granules worth Rs. 216.

                        The rest of the plants order NLV[protected], the plants worth Rs. 1459, is still pending. There has been no update on mail or even on their online chat. They have no phone number to call and escalate this to and even when I ask for update on chat I am just told to wait 24-48 hours.The same message every time.

                        I also took to Twitter and found they have been scamming lot of customers and people even have orders pending since April. I really would like to request you to help me out.

                        They are neither cancelling the order nor sending me the order, these guys are fraudulent?

                        If I can't receive the order, atleast send me my money back.

                        No delivery made.. no response from customer care - Comment #3848432 - Image #0
                        No delivery made.. no response from customer care - Comment #3848432 - Image #1
                        No delivery made.. no response from customer care - Comment #3848432 - Image #2
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                          P
                          purnaganti
                          from Hyderabad, Telangana
                          Feb 4, 2021
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                          Website: nurserylive.com

                          I have order plants worth 2472 rupees on 01/02/2021.they said flat 30% off on the amount. Immediately cash will credit to my account. but no cashback. they are not responding to my emails or phone calls. please help me to cancel my order and refund my money.
                          Person interacted from nursery live: Dipam Mahalle. phone number:[protected]
                          NurseryLive customer support has been notified about the posted complaint.
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                            M
                            Mable Vaz
                            from Bengaluru, Karnataka
                            Feb 4, 2021
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                            Address: Mangalore

                            I ordered 2 plants and seeds. I received them. But they sent wrong plant which I didn't ordered. I did the payment also.
                            I ordered Feb Plant but I received Dianthus
                            NurseryLive customer support has been notified about the posted complaint.
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                            After sending mails and messages no one is replying. Worst customer service you people have. Not receiving any calls too
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                              D
                              Dipti Lakhe
                              Jan 28, 2021
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                              On 25th January 2021 I placed an order of 12 items from the nursery live website, during payment the 1st transaction failed so I did repayment and in this 2nd transaction 1103 rs payment was made sucessful, I neither received order confirmation mail nor order no. I also received call from nursery live call centre who asked me to write an email to customer care. Despite continues mail and reminders till date no response is there from nursery live customer service.

                              I have lost 1103 Rs without any reason and this company is horrible at its customer care service they are not responding atall
                              +1 photos
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                                L
                                Lotusnee
                                from Mumbai, Maharashtra
                                Jan 22, 2021
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                                Got these tulsi seeds from u after paying Rs 1500.00. tried endlessly to germinate seeds. Seeds could not germinate at all. Sent a mail complaining about this no response was received..Tulsi seeds which was received was not in closed pack ..it was sent in white polythene cover..complained this too...Is their any different method of germinating seeds. Pls get back to me. Thks.
                                NurseryLive customer support has been notified about the posted complaint.
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                                They are not responding to emails and their phones and switched off. Even i had purchased tulsi seed balls, which failed to germinate for more than 2 months now. Seems like they have shut their business leaving the customer at lurch.
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                                  P
                                  Pranja Patel
                                  Jan 11, 2021
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                                  Hi,

                                  I ordered Set of 2 Plants for Good Fortune + 2 Pots Worth Rs 600 from your website.

                                  I just completed payment through UPI on Phone Pe but i did not received any confirmation email from your side.

                                  Please find attached screenshot for your reference.

                                  My registered mobile number on your site : [protected]
                                  My registered email id : [protected]@gmail.com

                                  Payment Collect ID - HDF0493A9D4B2D54FDE96CDCC7E2709B6F4
                                  Transaction ID - T2101091108592406930706

                                  Thanks and Regards,
                                  Pranjal Patel
                                  [protected]
                                  +1 photos
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                                    L
                                    Latha Arcot
                                    from Delhi, Delhi
                                    Jan 5, 2021
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                                    Address: Nurserylive

                                    Order no NLV[protected].
                                    I have ordered three plants.
                                    One croon and two miniature rose plants.
                                    Delivered wrongly.
                                    Customer care is not answering
                                    What to do?
                                    A very bad experience.
                                    NurseryLive customer support has been notified about the posted complaint.
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                                    Received plants the next day.
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                                      S
                                      Sweeya Reddy
                                      Jan 3, 2021
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                                      I order 2 plants on nurserylive.com on 28dec and 30dec my order status is out for delivery but till now (3 jan ) not received my order and I am mailing daily to nurserylive.com but iam not getting any replies from that people
                                      NurseryLive customer support has been notified about the posted complaint.
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                                        M
                                        Mahavir Singh Jangra
                                        from Delhi, Delhi
                                        Dec 25, 2020
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                                        Address: House no 10, Shivpuri samaypur

                                        I have placed an order no NLV[protected]-
                                        9DEC2020 But i don't received yet. So i want to know about my order status.
                                        NurseryLive customer support has been notified about the posted complaint.
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