NurseryLive Complaints & Reviews

I’ve been trying to call and message them but no response

I ordered some seed of ₹239. The payment gateway is faulty and the first transaction failed but my bank account got debited. The second attempt at payment was successful. So, my bank account was charged twice (₹239+₹239=₹478) for a single order and I didnt get any refund and reversal of the amount debited. The excess money was just lost.
The customer care at nurserylive did nothing to help me in this matter.

I have placed an order in nurserylive. Part of the order was taking more time to get shipped than what that they promised while placing the order. So I have placed for refund on 30th July. Till now, I havent received the refund. Even the customer chat option is such pathetic, I have to wait for hours together to chat with an executive, but again all they is that refund has been issued, but nothing happens post that. Even the whatsapp chat messages are being ignored. This is a fraud company . I wait for hours together to get connected on a chat, and someone joins and immediately leaves the chat! just imagine how frustating it would be.. I have attached the screenshots as well.

I had placed an order with Nurserylive for multicolored pots and paid them 1800 and odd.My order no is #48W8048318 and this was paid to them on 9th July 2020.They continued to send me emails which made no sense.I asked for a refund and they send me a mail saying the money is refunded in their wallet.
This is sheer bondage where I’m forced to place order for items I don’t need and enter into the same meaning less communication.
The credentials of this website may be verified before many others fall prey in the name of Plants and seeds.

I ordered a product on 7th aug 2020... And now its 23 aug 2020 i haven't received my order yet... They said all the items will come till 20 but not its 23 i haven't received and update by nursery live... Seriously this is so irresponsible... At least they should update the costumer regarding product... And my order no. Is (1fjg045176) and my name is anukriti saroha and my phone no. Is [protected]... So now i want any update from nursery live or else i want my payment back.
They just send few items of my product... But i want to know when i get my full product or else i want my payment back... Please my request is for u to take action on my complaint.
Thnk you...

Dear sir/Madam,

I have ordered some seeds thru online shopping on July21st. Till now I didn’t receive my ordered items. As they agreed delivery time is 8-12 working days. They are not even responding My messages. I have received my latest notification from nursary live is August 7 that your orders has been shipped. Today is August 23.
Kindly do the needful. Thank you.

Order ref: HZSV061083.

I have ordered some items on 02/08/2020.my order id MFKB038270 AND LJ9M056552.after long time iam not recived why?

Order#: 2MZK0126083 Date:04-Jun-2020
Ordered 11.8 inches (30 cm) Bello Window Planter No. 30 Rectangle Plastic Pots with Plates (Mix Color) - Pack of Six (total 12 pieces included) - price ₹ 1326/-

After more than a month waiting, we received only 4 pieces(3 pots and 1 plate) on July 14th. and we asked them for the discrepancy and they never responded after that. We sent multiple emails and messages on their whatsapp number but never received a response. They don't have a customer care number to reach out to.

This definitely looks like a fraud company. I had promised my son that we’ll grow our own vegetables and ordered rs. 1200 worth items from their website on 23rd july.

On aug. 7th, i received a small box with just 6 containers made of thin plastic sheets (That looked like pots).

Nothing else in the box. Where’s the rest of my order?

I sent an email and a whatsapp message to the contact details on the website. No response (Yet).

Did i just pay rs. 1200 for plastic pots that cost rs. 50?

I have sent them another email, a message on whatsapp and filled their online contact form. If i get any response at all, i will update here. Until then, don’t buy from this dubious company.

My order no. Tj5g040702 has been incomplete for quite a while now and i have not received any comfirmation mail or call regarding it.
The only thing i have been receiving the same mail many times. No correction list of the things i am missing is received.
I want to make sure whether i am going to receive the things or not and if there has been a delay then please explain exactly why and till when will i receive my order.

When i contact through the email it shows that i can't send you one because my mails get sent to spam and if i contact you through whatsapp then i don't get any proper responses, there is only the automated response. What is going on and please at least respond to my last incomplete order. Will i even get it and if not just refund on what i haven't gotten yet.
And please respond.
Thank you

#2dk2038420

Two items of my order i. E strawberry seeds and spinach seeds were not delivered.. Full payment has been already made. No response from customer care

Ordered from [protected]@yahoo.com

I ordered some products from nurserylive on 6th of june 2020! About some of my products came a month before, the remaining products planters & plates & some articles haven't been delivered yet! I had written regarding this emails many times, sent messages many times through messenger, WhatsApp, Instagram, tried contact through phone & chat, but there was no response from them to any of these! Recently I went to their website to see what the status is, but I found my order details deleted instead they had put Rs. 1004 on my wallet, while the actual amount for the remaining products is around Rs. 3000/-! I wanted them to either deliver my remaining products( the details of which I had sent them through emails & other messages) or return my correct refund money, & also they must send me a reply to my messages.

I had ordered for some products from nurserylive about 2 months back! But they delivered some products, but the remaining they hadn't delivered so far! Regarding this I wrote many emails, tried to contact them through Instagram, messenger, WhatsApp, through chat, phone etc many times but they respond to nothing! The other day I went to their website to see the status, but my order details are missing, instead they had put Rs.1004 in my wallet, when the actual amount to be refunded is Rs. 3000/-! I am giving this complaint as they should either deliver my products or refund the correct amount! They must sent me msg regarding this & give assurance that they would do what I had complained about!

Hi team,

I have ordered on 28th july order number being - l2cj070401. I made an order for 13 items out of which only two have been delivered and i have already paid the money. All of them hasn't been delivered and there has been no response to my queries.
If you could help me with this it will be great...

I have ordered some items for rs 1834 on 12/3/2020 and haven't received it till now. My order number is 2v34086968. Please refund my cash as it is taking so much time. I came to know recently that the nurserylive is a fraud site. I will post all the details of nurserylive fraud site in social media. Its been 5 months since i paid rs 1834. There is no one to contact and the customer care chat shows long queue.

6iiw0127648 this is my order number ordered this on june 5 th.
I have not received any of my garden tools i have ordered. I paid the full amount. When i track it says it is shipped and will reach you soon
That date is july 7
Please do the needful or refund the money i have paid

Piper betel plant is spoiled.

I have ordered bird if paradise in the month of june, it was supposed to come within 15days, but they delayed it from their end. And later i tried reaching them over the phone, but the number was mostly niot connecting. Finally when i connected, they gave such a lathargic response and said i will recieve the product by june end.

Now we are on 29 july, i still dont get any response for my mails regarding the order that i have placed. (Request 1241576) and the number [protected] is switched off!!

They dont even give the basic customer service of response to mail or calls!! I dont even knw whether i will get a refund or the product!! Last mail i had send on 1july 2020 & after 29 days also no response!!

I placed and order on july 7th 2020. Due to technical issues order payment was not successful and the amount was taken from the nurserylive account wallet. I requested them to cancel the order and refund the money to wallet after waiting much longer time in their customer care chat queue, all they have to say is "our concerned team will solve" "in a hour issue is solved" "please mail or whatsapp us" (In which they dont even respond).

Order number S8AZ054841 was a prepaid order for 6 plants, placed on After taking 10 days to select these plants from their own nurseries, NurseryLive sent me a text on Sunday (26th July) with an invalid phone number for the Delivery Person. Concerned that Bangalore is under lock down on Sundays and because I couldn't reach the delivery person, I tried reaching the customer support over the phone through the number listed on their website (which was switched off), then the number on their google page which rang for two hours (11 am to 1 pm) but was not received, after which I tried reaching them on chat (which they didn't respond to).

Monday 27th July
After over 40 calls, 4 attempts at chat (one is still in the background while I'm typing this complaint, been in the queue since 3 p.m., they have not reverted with a tracking ID, a delivery person's number. One support executive recieved a call once on the number [protected] promising to share the details in a few minutes (this was at 10.30 am). It's 5 pm today, and there's no revert as yet. Customer support personnel Marie had called from the numbrt[protected] to check if my issue was resolved at 12 noon. When I asked her for the tracking ID, she said she'll check with the back end team. She has since switched off her phone.

I'm at my wits end trying to reach them, distracted and late on a gift that I was due to give on Sunday. Nevertheless, the least NurseryLive could do is share the tracking number and cross check whether their orders have been delivered (if dispatched at all). I can't even cancel my order because that again has to happen by reaching the customer support which is non-existent in this case.

As a fellow startup employee, I have tremendous respect for young companies, the challenges they face and am more than willing to trust a business, only if the business can at least communicate that the customer's product/money is safe.

By far my worst experience with any Indian e-commerce seller ever. Order dispatched or not, it's a sincere request to audit this company on their products, service deliveries, timelines and whether they've actually sent the products to their customers. Companies like this are the reason Indian e-commerce gets a bad name time and again.