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Nykaa.com Complaints & Reviews

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Updated: May 11, 2026
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Nykaa.com reviews & complaints page 3

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P
Payal kataria
from Ankleshwar, Gujarat
Jul 25, 2024
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As I have ordered a product from nykaa and I was ordered last month and was not delivered to me a was delaying again and again and then at last it was returned to warehouse without any delivery attempt was made and no contact was made to me as i wanted the product on emergency it was not delivered to me on time then I have raised complaints many time but then they again ordered the product manually and the earlier order amount was refunded to me but till now the product is not delivered to me and again the same situation is happening it is in my location from 12 July.
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    Rashmi G S
    Jul 24, 2024
    May 15, 2025
    This thread was updated on May 15, 2025
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    Item not delivered yet nor refund processed - NYK-216562703-7937128

    Hello Team,
    I placed an order on NYKAA on the 16th July and it was supposed to be delivered by now but the app simply says "In transit" since 17th July and no progress. Every time I contact NYKAA, the say that the issue is escalated and they need more time. I have waited until today as they promised I will receive the parcel or they will refund. But now, they want me to wait again for 48hours. I Cannot wait anymore as they are giving...
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    Jaiswalsimran
    from Kolkata, West Bengal
    Mar 15, 2024
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    Few of my items are missing from the parcel and my request is cancelled from your end . Need immediate assistance. What kind of fraud is this. Order id- NYK[protected]. Instead of raising complaint they just rejected my request for the same. Rubbish service
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      Kekhrieneinuo
      from Dimapur, Nagaland
      Mar 12, 2024
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      I have returned my parcel from 29 February and I have not received my refund amount in my bank. I tried to contact the customer care service but no response till now. In the nykaa app it says that my refund was successful but I have not received the money yet. I want to file a complaint to receive my refund money back.
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        M
        Mahas
        from chennai, Tamil Nadu
        Feb 13, 2024
        Feb 13, 2024
        This thread was updated on Feb 13, 2024
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        Not received products I ordered & return rejected to refund my money

        Address: NYKAA E-RETAIL LIMITED

        Hi,
        I placed an order with Nykaa(Order Number NYK[protected] on 4th February for 13 products & paid them 3809 Rs in total. They delivered 3 products on 6th Feb and out of which 1 product(Dove body wash) is not part of my order. I have not received 11 products from my order for which the total cost is Rs.3521. I kept raising tickets with them asking for a refund of Rs.3521 or deliver the remaining products but they rejected...
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        A
        Feb 13, 2024
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        I bought a jimmy choo sunglasses from ntkaa fashion, on receiving the order I found it to be a fake product- cheap plastic build, no brand box, no card of authentication or brand bill. I submitted multiple images of the product as they requested, l but still the return is on hold citing that they need some internal enquiry whileas there was a 7 days free return policy. Despite of not carrying any checks before dispatching the order and selling fake copies of the branded products, they are delaying my refund. This is nothing but a scam for looting customers. I want my refund asap, I cant lose my money over something that is not even worth 100 bucks.
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          pratibh.pokharna
          Feb 9, 2024
          Feb 9, 2024
          This thread was updated on Feb 9, 2024
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          Address: Pune

          We have Order No. NYK[protected], we haven't received yet but application showing delivered. appreciate support on investigation.
          Feb 09, 2024
          Updated by pratibh.pokharna
          We are marking as resolved since the parcel has been delivered post several chasers and complaint raised here.
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            H
            Harshal696995
            Feb 4, 2024
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            Ordered 5 items received 1 item that too wrong and from different company.
            Return request was cancelled by them. Contacted customer service but they blamed us.
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              Amhe
              Feb 4, 2024
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              Address: Lower Parel, Mumbai-400013

              I received damaged products from nykaa so I raised a return request hoping for a refund for those damaged products only to see an outright rejection for return pickup . Not only did they refuse to refund back my money for the damaged products but they also flat out rejected my return request. This kind of behaviour is unacceptable ! So kindly ensure that justice is delivered to me as soon as possible.
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                Amhe
                Feb 4, 2024
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                Address: Lower Parel , Mumbai-400013

                This is regarding missing products from nykaa ! Though I’ve already paid for those missing products, nykaa is refusing to return my refund by making multiple excuses that they’ve sent the products in perfect condition and that they’re sorry . It’s very disappointing and frustrating so kindly address my issue asap so that my grievance is resolved immediately. Thank you!
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                  anju godara
                  Jan 18, 2024
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                  I ordered a Monte Carlo sleeveless off white jacket but I received a full sleeve jacket of another company in the box. The jacket is folded and packed into the cap of Monte Carlo jacket so that the product seems to be the original. All the tags and price details are on the cap and there is no tag or seal on the jacket. That jacket is old and used. When I registered a return request in nykaa, they rejected my request by saying that their investigation team found out that product was dispatched accurately. I asked the customer care multiple times that After the dispatch of order how many stops and persons are involved in the shipping, is nykaa not responsible for delivering the product till the order reached at the door of customer. Customer executives replied that they can’t help me in this matter.
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                    M
                    meghapjain
                    Jan 17, 2024
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                    I have ordered Stylum Womens Bandhej Printed A-Line Kurta With Dupatta (Set of 2) my order got confirmed on 04Jan 2024
                    And it's expected delivery was on 10th Jan 2024 bluedart no is
                    [protected] not received product from them.
                    I have CC camera footage of whole week
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                      anju godara
                      Jan 16, 2024
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                      I received wrong product from nykaa. I raised a return request which is cancelled by nykaa by saying that they have dispatched right product. They didn’t provide me any proof of that they dispatched right product. The customer care didn’t response positively. I called multiple times to the customer care of nykaa but They said that once the return request is cancelled nothing is done on their end
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                        Ria srivastava
                        Jan 15, 2024
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                        I had ordered garmwnts from nykaa fashion which is supposed to be deluvered on 14jan 2024. But till now there is no trace of shipment delivery . Support executive are not guiding, giving false info abput location of shipment. Overall i didnt get any support from there. Order Id NYK[protected]
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                          S
                          Satyam.23
                          from Ghazipur, Uttar Pradesh
                          Dec 24, 2023
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                          Address: India

                          I ordered a product of rupees 428 (Order ID- NYK[protected] and it's almost 40 hours but my order is not showing in order status. Please solve this problem as soon as possible.
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                            Chyapta
                            from Midnapore, West Bengal
                            Dec 9, 2023
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                            Return request cancelled and refund not done

                            Address: Kolkata

                            I received a totally empty bottle of a product that I had ordered and placed a return request for such. But my return request was cancelled and refund not initiated.
                            Please help me with my refund.
                            Nyka order no-NYK - [protected]...
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                            shilpas98
                            from Dharwad, Karnataka
                            Nov 16, 2023
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                            Refund not credited to bank account

                            Order number : NYK[protected]

                            Refund for product : autumnlane Veronica black co ord set has been initiated to my wallet and not bank account .
                            Amount : INR 2160
                            They are saying that it is not possible to transfer the money from wallet to bank account which is very disappointing...
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                            shambhaviagrawal
                            Nov 11, 2023
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                            I ordered a few pair of body care through nykaa fashion app and got delivered on 29 October, I received an empty box and on contacting customer care several times and emailing them the same they denied to provide me with refund mentioning check at your end product must be received. The customer care denied to send me the products again I told them I don’t want refund send me the products but they denied the same and said the product got dispatched from there end I asked them to provide me with certain information that they have sent me the product but they denied for that also and after contacting for one month my query was not resolved
                            I kept on Asking the customer care to connect the call to senior executives they hang up the call. Some of the executives told me that I will get a callback but I didn’t get any . Order Id - NYK[protected]

                            Registered mobile- [protected]
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                              Arjun @1989
                              from Howrah, West Bengal
                              Oct 29, 2023
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                              I have ordered a product on 10.10.2023 order id IDNYK[protected]-1.I have talked to the customer help line number 2-3 times, and I was assured it was to be delivered within 24-72 hours but everytime the shipment is getting delayed.According to the last update it was to be delivered on 28.10.23.that date too passed but I didn't get my product.
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                                ra99
                                from Noida, Uttar Pradesh
                                Oct 19, 2023
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                                I placed an order with several products out of which one product delivered on 31 August was wrong. The same day I raised a return request but it was declined, and I raised a return request four times but every time declined for no reason. I even called and had chats with their team but the team was highly incompetent as every time I had to start explaining the issue from the beginning and this was done nearly 10 times. Till date 19 october, the wrong product which was picked by the field executive is still with him only.. I also provided his number to the nykaa team but no action. and I got no refund. I just want my refund.
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