Nykaa.com Complaints & Reviews

I have received a letter from Nykaa mentioning that we have won 1, 00, 000 cash prize in a scratch and win lucky draw. The letter is received from Kolkata-:

[protected] Helpline number to redeem the prize

The person asked for bank account number, IFSC code and account holder name to transfer the money.

Nykaa - please take strict action as this a very serious issue...

This is my order id - NYK[protected] I ordered 4 mac lipstick and highlighter in double gleam (mini diva, mini Russian red, full size stay curious powder matte, full size ruby woo) ₹5895on 14 Feb and received on 17th feb. When I checked those lipstick they were old n will get expired in less than a year(except ruby woo). I even requested them to replace it.. they said they have given me resolution in the past event they will not...

I had purchased a product "MCaffiene face wash" for Rs 339 which has showed "Enjoy a free gift". Along with this product I also placed 2 other products and total bill was about Rs 883. I placed these 3 products on Nykaa mobile application. This was my first on Nykaa and was too late for delivery. And also there was no free gift along with product that was supposed be!

I asked chat help in the app, they said that "You have...

I have ordered a product from nykaa but the delivery boy came to our house and refuse to come to our floor and use rude words. He tell the company that we wanted to open the product blocked our number and never came with the product and when we tried to call from another number he blocked that also. He tell to us he will bring the product but take extra charges to come but the delivery is free. His name is Amit Rastogi and his number is [protected]....

We have not received the parcel and delivery boy didn’t came to our house and he told that we should come down to pickup the parcel.He tell lie to us and cancel the parcel he told the company that we want to open the parcel that was a lie alligation to us. The delivery boy name is Amit Rastogi and his mobile jo.[protected]. I want the parcel as soon as possible. We have talk to the customer care and they said that our parcel will be there...

I ordered products when the expected delivery date was 8-9 february but received late so i placed return request as soon as i received my product but they rejected my return request and also the shades of the products is different as shown in product description. But they cheated the customer I'm Totally disappointed with the service. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing...

Totally disappointed with the service. This is for my order number nyk[protected], i have bought a m. A. C lipstick for my wife. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any reason....

I have received a call from Nykaa on lucky draw and to purchase 5000 rupees worth products.they scammed me and got that money.

They have clearly shown the Nykaa business account.

I would like to get the refund and take serious action on them....

I ordered YSL Y perfume from Nykaa, which turned out to be fake upon research and feedback from nearby sellers. Nykaa suggested contacting Parcos, their supplier, but did not respond further. It is not my responsibility to reach out to a third-party supplier, as Nykaa is accountable for selling fake products. This is a serious issue, as even a 30% fake product rate constitutes a scam that deceives customers.

If a Nykaa representative...

I ordered lipsticks from nykaa and they are not taking my return request the products are all untouched unused have shared all the pictures with them and they have put my return request on hold for a long time and not taking the return request till now all i hear from them is to wait for 72 hours...

I have received Nykaa Gift Card for Rs. 1000/-. At the time of redemption the value was showing Rs. 14/-. I have made several complaint in customer care in SBI Card as well as In Nykaa. I have been asked to send screenshot multiple times and on every occasion i got several different reply viz the voucher is applicale in Nykaaa fashion/ the voucher will be applicable for order above Rs. 2600/- etc. There are no celerity on it to Nykaa / SBI...

I had placed an order on Nykaa on 14th Jan, 2023. It was a prepaid order. After 3days, I received a call from the delivery guy stating that the address mentioned on the package is not "his area" and so he will deliver it the next day.
From the next day onwards, I could see on the tracking page of the item, as it moving from one warehouse to another for another 15days! I complained to Nykaa customer service several times and every...

Ordered a clothing from Nykaa fashion and the delivery date mentioned was 2nd Feb. When it got shipped the date shown as delivery was 4th Feb. The support team kept assuring me that it will be delivered on time but the status said from 1st Feb "on hold destination unable to receive ". They assured me a call back and that too didnt happen....

I’ve ordered 2 dresses from nykaa fashion out of which 1 dress is missing and regarding the same issue I’ve called them multiple times and I’ve also written them mails so many times but they’re not responding and refunding my money back....

I ordered L’Oreal professionnel xtenso repair shampoo and conditioner. The product received is fake. Before ordering I watched fake vs real product videos on YouTube and read some blogs as well. The product delivered has black fonts but should be golden. Such service from a topmost nation online shopping platform is really disappointing. I need to replace my product....

They advertised free product. And the free product never came. I have on the receipt. And when we called customer care they are not giving product and saying take 300₹ coupon. This is not correct. I want my free product as described and is on the receipt. They are deceiving people to buy products and then not giving the free product. Daylight robbery by Nykaa...

Dear Sir/Madam,

Order ID: NYK[protected].
Email : [protected]@gmail.com
Mob No : [protected]

I am writing to bring to your attention a problem I recently had with my order from Nykaa.com. On 21th Jan, I placed an order (order number: NYK[protected] for Eau De Parfum For Men and I received it on 24th Jan. Unfortunately, upon receiving the package, I found that it was empty, It...

AWB Number [protected]
I placed my order on 10th of Jan and i havnt recieved my product yet, nykaa says your delivery guy couldn't find the location, he attempted delivering 3 times and now it is showing OFD lick is applied, May i know if i will recieve my order or not?!...

Sir i ordered a campus actiwear LT shoe from nykaa for the first time order number NYK[protected] price rs 1399 delivered on 06/01/23 but product was wrong i made return request thrice thrice My return request has been canceled 4 times NYKAA CUSTOMER SUPPORT I CALL 5 TIMES A DAY FOR RETURN BUT NYKAA WALLA IS SO COOL THAT I HAVE NOT MADE ANY RETURN, THUS NYKAA MADE HUGE Fraud WITH ME WHICH I COMPLAINED TO NATIONAL CONSUMER GRIEVANCE...

Sir i ordered a campus actiwear LT shoe from nykaa for the first time order number NYK[protected] price rs 1399 delivered on 06/01/23 but product was wrong i made return request thrice thrice My return request has been canceled 4 times NYKAA CUSTOMER SUPPORT I CALL 5 TIMES A DAY FOR RETURN BUT NYKAA WALLA IS SO COOL THAT I HAVE NOT MADE ANY RETURN, THUS NYKAA MADE HUGE Fraud WITH ME WHICH I COMPLAINED TO NATIONAL CONSUMER GRIEVANCE...