Nykaa.com Complaints & Reviews

I have placed a order on nykaa on 9th October which was supposed to be delivered on 13th oct and has not yet been delivered. I tried contacting customer support but they disconnect the call saying there is technical glitch everytime after waiting for 30 min

My order no. is NYK[protected]. Payment have been done through Paytm. My items of awb #PP00373545 have been shipped through Dependo on 3rd October. It has been shown as delivery attempted however, no attempts were made. They did not come to my address and would just mark it as "failed delivery" as pleased. The delivery agency did not make a phone call either. And when I schedule for a delivery date, no attempts of delivery would occur. No such delay has ever occured when parcels were shipped through Delhivery, Bluedart, e-kart, etc. at the same address, hence, their excuse of incorrect address is untrue. I have opted for delivery cancellation, however, no refund have been processed. I want this problem to be resolved as soon as possible.

I have been using Nykaa for the last many years and have always been delighted by both the products and the delivery. But on 29th Sep I had placed an order for 3 products Order ID NYK[protected] which was shipped the next day through ExpressBees and I could see in the tracking status that the package was not moving. Finally, without even trying to contact me they notified that I refused delivery and that the products were going back ( However, products not yet returned to warehouse and refund not initiated yet). But as I wanted the products, I placed a fresh oder for the same products Order ID NYK[protected] on 5th Oct which was shipped on 7th Oct through ExpressBees. The package is showing the same tracking status since 7th Oct and I think they will again not deliver it. Very unprofessional and unacceptable service from your delivery partner.

Hi Nykaa,

I ordered on 3rd October. According to your delivery date it was 8th October 2022 & now today is 9/10/2022 you people making excuses & are not ready to deliver my courier in time. Nykaa is fraud company and they are taking your money & not sending your courier on time.

Dear Team,

I need an urgent update for the below-ordered swimming costume as it is already more than 24 hours and I have not received any intimation regarding the order.

Order Number - NYK[protected]

I need this product asap as I have an event on the 9th of this month.

Regards,
Neetu Bisht

I am regular customer of Nykaa I placed my order bearing no. NYK[protected] on 22 Sep. 2022 delivery time was 26th Sep. 2022 but they shows delay in delivery and set my order delivery date for 1st Oct. 2022 but now again they changed delivery date in 6th Oct. 2022 my prepaid order delayed again and again and there is no update in status after 25th Sep. 2022.I need my order urgently. Very disappointed with Nykaa. Please provide me my...

I am regular customer of Nykaa I placed my order bearing no. NYK[protected] on 22 Sep. 2022 delivery time was 26th Sep. 2022 but they shows delay in delivery and set my order delivery date for 1st Oct. 2022 but now again the changed delivery date in 6th Oct. 2022 my prepaid order delayed again and again and there is no upsate in status after 25th Sep. 2022.I need my order urgently. Very disappointed with Nykaa. Please provide me my order fast.

Hello,

Today, i.e. October 1st, 22, I received calls saying that they are calling from Sales and Promotions Division of Nykka.com and that based on previous online shopping on the platform my number is one of five selected winners in a lucky draw/event run internally by Nykka.com. They told me that I can choose from any of the five items (heavily priced) and that will be delivered at my address.

Getting spam or fraud calls is not new but it was scary that the caller knew the details of my previous purchases and residential address!

The number is a personal number and not toll free. I immediately blocked it and informed about it on Nykka customer care. But I received the call again from another number just now for the same thing.

I urge Nykka team to look into this lag in privacy policies! This is extremely scary!

Best,

Meenakshi Vashisth

I had placed an order with Nykaa on the 11th of September. It was a prepaid order. I didn't like the product and i immediately asked them for a return and refund of my money to my UPI ID. They picked up the given product from my place on the 18th of September and have falsely put on their website that refund has been initiated from their side. Whereas the truth is nothing has been done from their side! They are an absolute bunch of frauds! The worst being their customer support team. They have been harassing me for my own money for the past 8/9 days. They are repeatedly asking me to contact with the bank and as many times I have contacted with my bank they have completely provided me the proof that no transaction has been done from Nykaa.

Login Name - Devanshi Fofaria

Location Rajkot-Gujarat.

Delivery person is Jaydeep Vaghela - [protected].

All at my house are working. So inspite to telling availability he keeps on coming at wrong time. And talking on call very rudely as if we are at fault while not being at home. He keeps on saying that I get 10rs per parcel. Utterly unprofessional person. Have also had word with his senior Mr. Naimish - [protected]. He initially understood and told to pickup next day morning. But on next day he too turned rude and said your pickup is cancelled.

I do not understand why Naykaa being such big brand hire/appoint as agent for totally unprofessional, rude delivery team.

I request for taking actions against this bunch o[censored]nprofessionals. And will be wanting to know what actions have been taken from Naykaa for my complaint.

You can also check my purchases to understand how much regular I am on Naykaa for purchases.

Details of my pickup is as under.

Return msg :

Your return (Return No: RET_[protected] for 2.0 item(s) (Fairiesforever Green Geometric Pattern Dress ..+1) is approved by our team and we have initiated a pickup. We request you to keep it ready in its original packaging/seal with the order number clearly mentioned on the package. You can track your return request through https://nykf.page.link/order

I have received a empty box but nykaa didn't solve my issue. Nykaa customer executive given me wrong details. Nykaa is a fraud and fake company. I request you to everyone boycott nykaa.
Please help me everyone.
My order I'd- NYK[protected]

I have received a empty box but nykaa didn't solve my issue. Nykaa customer executive given me wrong details.
Please help me. Nykaa is a fake and fraud company. Please i request you to everyone boycott nykaa.

I placed an order for two items on 17th January 2022: 1 dress (Order ID: NYK[protected], Order Amount: Rs. 4122, Return Reference ID:[protected] and earrings (Order ID: NYK[protected], Order Amount: Rs. 800, Return Reference ID:[protected]. I returned them and the team of Nykaa Fashion said they initiated the refund on 25th January 2022. But it never reflected in my account. I contacted them multiple times and they asked me...

I have ordered products from nyka worth rs. 1537. In order ID NYK[protected] on 5th September 2022. (The amount was pre-paid) And due to some reasons I have to cancel the items. I cancelled whole items on 5th of September itself, but due to some server issues i connected to customer care on 5th itself one Mr. Hariram sardar attended the call and he said he initiated the cancellation and the refund will be initiated in next 24 to 48...

Today I got a call from someone claiming he is from #nykaa ([protected]) He told me there was a promo offer, where if I purchased items for INR 5000, I would get 50% cash back. In addition to that, I could choose an additional gift of TV/iPhone/laptop.The data of Nyka is breached and your customers are being cheated badly. I am the recent victim and Nyka will have to be directly responsible. Pls Take this seriously.

Today I got a call from someone claiming he is from #nykaa ([protected]) He told me there was a promo offer, where if I purchased items for INR 5000, I would get 50% cash back. In addition to that, I could choose an additional gift of TV/iPhone/what not.The data of Nyka is breached and your customers are being cheated badly. I am the recent victim and Nyka will have to be directly responsible. Pls Take this seriously.

Sir i ordered Minimalist SPF 50 PA ++++ Sunscreen With Multi-Vitamin For Reducing Photoaging & No White Cast for nykaa app on 24th july and immediately cancelled the order and expected refund date is 29th july. It's been one month and i haven't received my money. I did my payment through phonepe from my SBI account. It's 399 rupees. I contacted the company but there are telling to contact the bank.Please help me

I got a call from Nykaa. Asking to first pay 5, 526 and then pay gst charges of 11999 which would be refunded as soon as I sent it. I lost 5, 526 plus 12004 rupees. The number is +91 [protected].

Hi team, I was wrongfully asked to make online payment assuring that it will be refunded. But they denied to do it

I placed a return request for order ID NYK[protected].

The request was denied without a satisfactory response. I shared the images which clearly show that the product was received in damaged condition. I also attached pictures of the box, seal and invoice.

The return is for Miss Clair Aqua Rouge Lipstick 306 which is damaged and Biotique Pretty Poison Lipstick which is entirely different in reality from the colour it was advertised.

Both products are unused and kept safely in the package. The return request was rejected without anyone coming to see the package or product for verification. I contacted the customer service number but they were unable to provide any clarity as to why the return request was rejected.

I expect a satisfactory response for why my request was denied despite images showing that products are not up to mark. I want the return to be initiated immediately and for the refund to be processed.