Nykaa.com Complaints & Reviews

This is to present my dismay and disappointment with the services offered by the representatives. I am a loyal customer of the brand. I hereby share my experience.

I had placed an order on 27th December for a combo of body shop shower gel and body yogurt. I checked the delivery time for the product and nowhere did I find the time of 7-8 days.

It was supposed to be a gift for my mum for her birthday on 6th December. I expected the order to reach by 3rd, latest by 5th December. A customer service executive by the name of Tanisha Shahu, kept my call on hold for longer durations and kept on repeating the same thing again and again. I spoke to her supervisor, Ms Simran Kumari, who did not resolve my issue. They offered me a refund of Rs 197 plus a Rs 50 coupon on cancellation. I requested a refund of the original price of Rs224, which was indeed less than what they were already offering as a whole that was Rs 247 (the refund Rs197 + Rs50 coupon).
I kept on insisting for an extra amount of Rs 27 as a refund, but was left disappointed.

In conclusion I just want to mention that its not about the amount, but about the rapport that Nykaa builds with its customers that gets shaken.

I am hereby attaching the image of the description of the brand, where supposedly it was mentioned that it takes 7-8 business days.
I am also attaching a screenshot of the picture where I have mentioned my pincode to check the date and time of delivery of the product.

It is therefore, my humble request to look into this matter urgently.

I only received an empty Dior box when I ordered Dior perfume
Order number is NYK[protected]

I only received an empty Dior box when I ordered Dior perfume...

I ordered online wall cloack. which was delivered to me 30th November 2022. When i opened immediately, it was in damaged conditon. I immediately asked for return of the item. Person came and said that damaged products can not be returned

I placed an order from Nykaa on 21 nov, , 2022, i received it on 25 Nov, 2022, but when i received it the main product was missing and they only sent the free kit, i paid for 8000 for serum which was missing, nykaa took my money and didnt replace or refunded the product, please help as i am very disappointed and stressed.

My Order no. is NYK[protected]

I am receiving spam messages from nykaa daily. I have not registered for this. I even blocked it but still getting this kind of message from another number. Kindly resolve this.

I placed 2 orders as pink Friday sell is going on. Both of my orders got canceled and returned to the warehouse. If those orders were not deliverable to particular address then Insted canceling the order customer should get some notification
This is really very disappointing and irritating thing
I also made an contact with customer support and got response that something issue is with courier partners and they returned the products to warehouse.

Dear sir/madam

I have booked on ladies watch thru nykaa app on 09/11 as per their tracking it was showing loast by the delivery company in their bhiwandi godown
I have send emails and then they tried to delivery me a wrong parcel
No one tried to reply and and I feel as if I am cheated by them

Sudarshan moily
Mob-[protected]
[protected]@yahoo.com

I had returned my product nd it's been 27 days still the refund amount has not been creditted in my voucher. I have raised the complain multipek times and their customer care do not care to resolve the issue. Everytime they come up with some diff excuse .

Hi I placed an order of 2 items with transaction I’d BIL*ONL*00053 and 3317 Rs got deducted today 14th November 2022 but order couldn’t be placed. Now whom to contact

I am receiving a call since last 2 days saying that I got selected as a lucky winner and will receive product such as iPhone 12, Sony TV, Dell laptop etc. etc. They are asking to shop something of 5000 from nykaa website to availed the free gift. They are mentioning themselves as nykaa customer support team. They also have idea that recently what i have bought from nykaa. I know these re fraud calls and hence i dint responded to them but how my information such as address and last shopping details are leaked with them?

I ordered a pair of shoes (worth rs, 900) from Nykaa before Diwali (Order id NYK[protected]. They were delivered to be in good shape. But when worn on Diwali, the shoe broke within 10 minutes of wearing. I raised my concern to Nykaa. They responded with “As per our internal investigation, we have dispatched the products accurately. Thus, we will be unable to authorize any resolution with regard to this concern.” Please assist to get me refund or replacement.

Attaching photo of shoes.

Thank you

I order Label Aishwaryrika
Jade's Touch Chikankari Short Kurta-Sharara Set rs 12200 on 14 oct 2022 from nykaa fashion i got this order after a month and they deliver me a duty pant. and after complaining continuously for 6 day they have not respond anything to me. i want my refund

I ordered 12 items from the Nykaa and only 2 were delivered from the second shipment. This is the Order ID NYK[protected] My order was worth Rs. 3420. Order Placed on Saturday, 15th Oct 2022, and Received on Saturday, 22nd Oct 2022. by Delivery Partner EcomExpress with AWB Number [protected].

When I asked customer care they said ma'am we dispatched everything we don't know where your items went. I mean what the hell guys??? If you guys sent them why didn't I receive them? Ask your delivery partner, why all the products were not delivered. it feels like it is my fault that I paid for my products but didn't receive them??. Someone has tampered with the order and nobody is ready to take responsibility. Give me my products or my money back.

I placed an order on 28 October and received it on 29th October. Order no : NYK[protected] in which I ordered a pac x jovita brush set. But I didn't recieved it. It was missing in the parcel. The parcel was tampered on the outside the sealed tape was broken. It was literally deformed. When I asked the delivery boy why is it in this state he said ma'am it happened in shipments I don't know about it. I didn't recieved two items I only got the freebies. When I asked them they said that we dispatched them completely we don't know what happened between the dispatch and delivery time. Like is it my fault that I paid for my products bur didn't recieved them?? Ask your delivery boy what he did with the packaging why was it tampered? The sealed tape was broken and then it was sealed again. Where are my products? Where is my money? I didn't expected this from you Nykaa such a fraud company. The customer care is useless. I will never buy anything from this app and tell my friends to do the same. Its very disappointing!!!

Hi
I have ordered a purple color suit. I want to return it due to the cloth quality I have received and the fit of the suit not matching as per the catalog. Sad to see how different the color of the dress is as well wrt the pictures uploaded on the Nykaa app. Customer support team is unable to resolve the issue. This is a horrible experience with Nykaa fashion. This was my first order with your online shopping app. The order amount is also significant. Worst customer service. My order number is NYK[protected]. #NykaaFashion

Nyka delivered an item sized too big.i requested for a return and a refund(17 Oct, '22) however they have ignored the return pickup and refund even after I submitted pictures/images of the item despite several requests through web chats, grievance calls on 1800 number and e-mails. I've been asked to wait for 72 hours time and again everytime I enquired.
On looking up at the net, several customers have been duped of their refunds the...

I placed an order on 6th Oct 2022 which was supposed to reach me on 13th Oct, but i still have not received my Package on top of it i even contacted their support team to update me about the location of package or to cancel my order and refund my money to which they never replied, last update i got about my package was on 8th Oct. I also raised a Ticket on 17th which was closed on the same day all they did was send me the tracking it and website link of their delivery partner as if i didn't knew how to track it. They just keep increasing the estimated delivery date every day now i have lost my patience i hope the concerned to resolve my issue which is to either refund my money or to deliver the product.

ORDER ID : NYK[protected]

Thank you

My order worth 3k+ remains undelivered for over 3 weeks.
When I placed order delivery was promised in a week.
The item is stuck in the same city.

Nykaa won't refund my money neither deliver the products. They are scamming people

I ordered 2 dresses for my daughter on nykaafashion on 20th September, they were supposed to be delivered in 3-5 days . We waited until 29th Sep but items weren’t delivered. So we canceled the order by calling customer care and asked for refund . It’s been 15 days they haven’t canceled the order and not processed the refund . Even customer care doesn’t have any information where the parcel is ? They are unable to track .