Nykaa.com Complaints & Reviews

I placed an order on Nykaa.com. It consisted of only 1 item. When I received the package there was no item in it. Only packing was there.

I have sent a complaint on your website. But I have not gotten a response yet.Please look into this issue immediately.

Order no. NYK[protected]
I am super disappointed in the Nykaa service. I have been using Nykaa for ages but the last time I ordered I found one item missing and I complained about it unfortunately the team did not investigated it properly and rejected the complaint. what about the money that was debited without delivering the product?
how could I go on with nykaa?

I placed a Nat habit Pumice foot stone Scrubber on 11 dec 2022 order I'd NYK[protected] the product was delivered to me on 17th dec but it was not the product I order it was something else i tried contacting nykaa but they said we can't provide any resolution for it . This is a simple case of fraud cheating with the customer and got delivering for what he paid .

My return request was not approved saying the product was not sealed. I sent video proof of product being sealed. I do not want the product because of not that i have not received it. It was not as expected as shown as described- so I requested for a return.

I was also willing to wait for the refund after the team investigate the return product and the product reaches the warehouse safely, after all the investigations and the product being there, the refund can be initiated. I was the one willing to take the initiative and being patient. But it does not seem as it is. Had i known this much issue will be occurring for me to even try returning a product, i would have never placed any at the first place.
Hell with your easy return policy. The policy are just for name sake and nothing.
No use for customers.

My return request was not approved for the product I received but was not as expected reason given- product not sealed.
Video proof sent as product being sealed and now i get no resolution and email stating that because i had many issues past months, this time there won’t be any resolution given to me?? I had no issues past few years. These issues arose past few months. Anything i order is either missing or not the right product. What am I supposed to do then? Not raise a concern and just sit back?

Why not ask the question why your customers are not receiving the order that they placed instead of giving out wrong orders? How can i avail the easy return policy then? What am I supposed to do with this order?

It’s been almost a month and the team is putting no efforts in helping me just a rude response.

My return request was not approved saying the product was not sealed. I sent video proof of product being sealed. I do not want the product because of not that i have not received it, i do not want it as i am no longer in need of this.

I was also willing to wait for the refund after the team investigate the return product and the product reaches the warehouse safely, after all the investigations and the product being there, the refund can be initiated. I was the one willing to take the initiative and being patient. But it does not seem as it is. Had i known this much issue will be occurring for me to even try returning a product, i would have never placed any at the first place.
Hell with your easy return policy. The policy are just for name sake and nothing.
No use for customers.

Also like the email regards, exactly! That’s what i have been repeatedly saying to the team that why is this repeatedly happening with your customers??? Every order is not being well received or the product is delivered wrong. No matter how many i order, there’s been problem these past few months.

I have been saying the same! Won’t you guys mind and check why is this happening? And i am sure, I may not be the only one facing this issue. There might be many you guys receiving for the same concern

I had placed an order for a fur leggings and paid for the same but my order is not placed and is not reflecting in the order section. I waited for more than 15min for it to reflect still nothing and no help from nykaa executives either!! Extremely pathetic service! I want a refund!!

ID #NYK[protected] order the product on 12 december and recive on 18 december but it different what shown in picture . now not accepting return request nykaa given me wrong product now how can you reject it .Now onwards not going to buy any product from nykaa. very disappointing

I had ordered products worth rupees 5685. Order id is NYK[protected]. Part of the order was delivered to me and 2nd part
Worth rupees 2054 was never sent. I was told that my address is wrong but the other half of the shipment came to my address only. I was told by Nykaa.com customer helpline to wait for 5-10days for defund. But it has been a month. I was told I will get a refund only after the items reach the warehouse but it is lost so I will never get a refund. The customer care people are impolite and are saying that we won’t be getting a refund if it is lost in transit. Is it my mistake that the items are lost.

Very bad experience with nykaa
We were shocked to find that all product delivered were not what we have originally ordered. different color received. already photo attached. we signed the delivery note prior to inspecting the goods, but as you can se, the goods delivered are different from what was stated in the invoice. please once again re-investigated the ordered. i want my refund.

ORDER IDNYK[protected]

They took the product despite of telling that we have not received otp for the same and delivery agent called Nyka support and said yes it the same product.

I have received a letter saying that I won a prize of 11 L and I should sms the code to a given number. When I called them they told to text the code also not to call the nykaa directly. I am sure it’s a fake letter. Please take action about it .

I have placed an order on nykaa.com on 21st Nov and it was prepaid.But its been 25 days neither i have recieved the product nor they cancelled and refunded.Its been 15 days i am constantly reaching them and they are not sharing any proper update

Iam a regular customer of nykaa
My order was scheduled for delivery on 1 dec 2022 it is 6 dec now i have not received my order nor any attempts have been made for the delivery i have rescheduled it again .This behaviour is not at all acceptable. Nykaa u guyz really don't wanna screw up with your regular customers .kindly look into this matter asap and make the delivery

I ordered a foundation of the brand The body shop and received the delivery fee days Back.

Even though the expiry date on the bottle shows November 2024, the product looked completely spoilt. It is either a fake or used product or was not stored properly.

On raising a request to return they first sent an email stating the information I provided was incomplete. I shared details again and even images where its...

This is to present my dismay and disappointment with the services offered by the representatives. I am a loyal customer of the brand. I hereby share my experience.

I had placed an order on 27th December for a combo of body shop shower gel and body yogurt. I checked the delivery time for the product and nowhere did I find the time of 7-8 days.

It was supposed to be a gift for my mum for her birthday on 6th December. I expected the order to reach by 3rd, latest by 5th December. A customer service executive by the name of Tanisha Shahu, kept my call on hold for longer durations and kept on repeating the same thing again and again. I spoke to her supervisor, Ms Simran Kumari, who did not resolve my issue. They offered me a refund of Rs 197 plus a Rs 50 coupon on cancellation. I requested a refund of the original price of Rs224, which was indeed less than what they were already offering as a whole that was Rs 247 (the refund Rs197 + Rs50 coupon).
I kept on insisting for an extra amount of Rs 27 as a refund, but was left disappointed.

In conclusion I just want to mention that its not about the amount, but about the rapport that Nykaa builds with its customers that gets shaken.

I am hereby attaching the image of the description of the brand, where supposedly it was mentioned that it takes 7-8 business days.
I am also attaching a screenshot of the picture where I have mentioned my pincode to check the date and time of delivery of the product.

It is therefore, my humble request to look into this matter urgently.

I only received an empty Dior box when I ordered Dior perfume
Order number is NYK[protected]

I only received an empty Dior box when I ordered Dior perfume...

I ordered online wall cloack. which was delivered to me 30th November 2022. When i opened immediately, it was in damaged conditon. I immediately asked for return of the item. Person came and said that damaged products can not be returned

I placed an order from Nykaa on 21 nov, , 2022, i received it on 25 Nov, 2022, but when i received it the main product was missing and they only sent the free kit, i paid for 8000 for serum which was missing, nykaa took my money and didnt replace or refunded the product, please help as i am very disappointed and stressed.

My Order no. is NYK[protected]

I am receiving spam messages from nykaa daily. I have not registered for this. I even blocked it but still getting this kind of message from another number. Kindly resolve this.