Nykaa.com Complaints & Reviews

I had placed an order with Nykaa on the 11th of September. It was a prepaid order. I didn't like the product and i immediately asked them for a return and refund of my money to my UPI ID. They picked up the given product from my place on the 18th of September and have falsely put on their website that refund has been initiated from their side. Whereas the truth is nothing has been done from their side! They are an absolute bunch of frauds! The worst being their customer support team. They have been harassing me for my own money for the past 8/9 days. They are repeatedly asking me to contact with the bank and as many times I have contacted with my bank they have completely provided me the proof that no transaction has been done from Nykaa.

Login Name - Devanshi Fofaria

Location Rajkot-Gujarat.

Delivery person is Jaydeep Vaghela - [protected].

All at my house are working. So inspite to telling availability he keeps on coming at wrong time. And talking on call very rudely as if we are at fault while not being at home. He keeps on saying that I get 10rs per parcel. Utterly unprofessional person. Have also had word with his senior Mr. Naimish - [protected]. He initially understood and told to pickup next day morning. But on next day he too turned rude and said your pickup is cancelled.

I do not understand why Naykaa being such big brand hire/appoint as agent for totally unprofessional, rude delivery team.

I request for taking actions against this bunch o[censored]nprofessionals. And will be wanting to know what actions have been taken from Naykaa for my complaint.

You can also check my purchases to understand how much regular I am on Naykaa for purchases.

Details of my pickup is as under.

Return msg :

Your return (Return No: RET_[protected] for 2.0 item(s) (Fairiesforever Green Geometric Pattern Dress ..+1) is approved by our team and we have initiated a pickup. We request you to keep it ready in its original packaging/seal with the order number clearly mentioned on the package. You can track your return request through https://nykf.page.link/order

I have received a empty box but nykaa didn't solve my issue. Nykaa customer executive given me wrong details. Nykaa is a fraud and fake company. I request you to everyone boycott nykaa.
Please help me everyone.
My order I'd- NYK[protected]

I have received a empty box but nykaa didn't solve my issue. Nykaa customer executive given me wrong details.
Please help me. Nykaa is a fake and fraud company. Please i request you to everyone boycott nykaa.

I placed an order for two items on 17th January 2022: 1 dress (Order ID: NYK[protected], Order Amount: Rs. 4122, Return Reference ID:[protected] and earrings (Order ID: NYK[protected], Order Amount: Rs. 800, Return Reference ID:[protected]. I returned them and the team of Nykaa Fashion said they initiated the refund on 25th January 2022. But it never reflected in my account. I contacted them multiple times and they asked me...

I have ordered products from nyka worth rs. 1537. In order ID NYK[protected] on 5th September 2022. (The amount was pre-paid) And due to some reasons I have to cancel the items. I cancelled whole items on 5th of September itself, but due to some server issues i connected to customer care on 5th itself one Mr. Hariram sardar attended the call and he said he initiated the cancellation and the refund will be initiated in next 24 to 48...

Today I got a call from someone claiming he is from #nykaa ([protected]) He told me there was a promo offer, where if I purchased items for INR 5000, I would get 50% cash back. In addition to that, I could choose an additional gift of TV/iPhone/laptop.The data of Nyka is breached and your customers are being cheated badly. I am the recent victim and Nyka will have to be directly responsible. Pls Take this seriously.

Today I got a call from someone claiming he is from #nykaa ([protected]) He told me there was a promo offer, where if I purchased items for INR 5000, I would get 50% cash back. In addition to that, I could choose an additional gift of TV/iPhone/what not.The data of Nyka is breached and your customers are being cheated badly. I am the recent victim and Nyka will have to be directly responsible. Pls Take this seriously.

Sir i ordered Minimalist SPF 50 PA ++++ Sunscreen With Multi-Vitamin For Reducing Photoaging & No White Cast for nykaa app on 24th july and immediately cancelled the order and expected refund date is 29th july. It's been one month and i haven't received my money. I did my payment through phonepe from my SBI account. It's 399 rupees. I contacted the company but there are telling to contact the bank.Please help me

I got a call from Nykaa. Asking to first pay 5, 526 and then pay gst charges of 11999 which would be refunded as soon as I sent it. I lost 5, 526 plus 12004 rupees. The number is +91 [protected].

Hi team, I was wrongfully asked to make online payment assuring that it will be refunded. But they denied to do it

I placed a return request for order ID NYK[protected].

The request was denied without a satisfactory response. I shared the images which clearly show that the product was received in damaged condition. I also attached pictures of the box, seal and invoice.

The return is for Miss Clair Aqua Rouge Lipstick 306 which is damaged and Biotique Pretty Poison Lipstick which is entirely different in reality from the colour it was advertised.

Both products are unused and kept safely in the package. The return request was rejected without anyone coming to see the package or product for verification. I contacted the customer service number but they were unable to provide any clarity as to why the return request was rejected.

I expect a satisfactory response for why my request was denied despite images showing that products are not up to mark. I want the return to be initiated immediately and for the refund to be processed.

What a pathetic service for my order NYK[protected] which was placed on 14th Aug. This order was not dispatched till 30th Aug even after continuous follow ups with your support executives on chat. Complaint ticket number [protected]
on 30th Aug, i received an email from your support executive, saying the order is lost by your courier partner and my refund will be initiated in 24-48hours. It has been more than 72 hours and no update on when the refund will be initiated
your support executives are always saying that refund will be initiated as soon as possible. I am ###g tired of hearing this same thing from all your executives. Now please tell me what is going on?
When is the order status going to change to cancelled?
The order amount was of Rs5433. A part of this order containing 2 products was delivered already. And remaining products worth 4200 are lost by your courier partner. WHEN ARE YOU GOING TO TAKE ACTION ON THIS? CHANGE THE STATUS OF MY ORDER TO CANCELLED AND REFUND MY MONEY

I ordered a product more than 2 weeks back. It is not yet delivered and status is showing as 'shipped' always. I called customer care 3 times to cancel. No action yet. I cannot cancel form my end without receiving the item.

I had placed an order of a few skin care products.

“ Nykaa SKINRX Vitamin C Illuminate + Day Moisturizer with SPF 15 for Normal to Dry Skin “ has not been delivered, instead “ Nykaa black magic liquid liner- Super Black 01 “ has been delivered.

Please resolve the issue

I bought this MAC liquid eyeliner from Nykaa n got the delivery on 5 july 2022, it got dried up within less than a month..i got in touch with Nykaa executive person on 6th August 2022...he told me it's already a month we can't do anything for you...I mean seriously dude...i paid 2500 bucks for these MAC dried product... atleast MAC should revive it's brand image

I placed an order on 25 th Aug . With out a proper reasoning the ETA changed from 2 days to 2 weeks. Now I am middle of nowhere while asking for refund Nykaa needs5- 7 days:( .. 4 times I called customer support but no luck they are saying the recorded words:(can some one support..

I think Nykaa is not understanding the meaning of ETA given to the user

I order products from nykaa worth rs 1927 and from that 2 products worth rs 1525 and 399 are missing. I also created a refund request and they rejected the same saying that as per them the products are delivered from their side. I lost my money. Please help me get my hard earned money back. Iam a loyal customer to nykaa never expected such cheating from them.

Order ID: NYK[protected]
date: Ordered date 9th Aug
First complaint was made on[protected]

since then getting the same reply that we are looking into your problem we will get back to you
now i cant even cancel the product
because its written that once order is placed cant be cancelled.
no body picks up the call center number
no one call back
bad customer experience

Nykaa have not sent the product according to the item details mentioned in the invoice which is
SG-EyebrowT - Signaxo Portable
Eyebrow Trimmer & Facial
Remover All In One For Women
With USB Charging(1 pieces)
The product they have sent is not a Signaxo brand and they have sent some cheap no name brand which is clearly visible in the photo I had attached to them. I did not know that Nykaa is a fake unreliable website selling cheap stuff and misleading the customers. They have not refunded my amount of Rs. 950 and are telling that the no name product is Signaxo and this is the reply:
This mail is with reference to your Order ID: NYK[protected].
Please note, as per our return policy, all electronic items that are available on our website are non-returnable.
Electronic products comer under brand warranty hence can only be replaced or repaired by the brand itself.
Also, the product delivered to you is not wrong.
The brand name does not come on the brand box or the physical product.
If your product is defective it will be inspected by the brand and in turn if eligible brand will provide a replacement or repair.
I wouls like to file a formal complaint against them to take back the cheap product and return my Rs.950