Nykaa.com Complaints & Reviews

I had ordered products worth rupees 5685. Order id is NYK[protected]. Part of the order was delivered to me and 2nd part
Worth rupees 2054 was never sent. I was told that my address is wrong but the other half of the shipment came to my address only. I was told by Nykaa.com customer helpline to wait for 5-10days for defund. But it has been a month. I was told I will get a refund only after the items reach the warehouse but it is lost so I will never get a refund. The customer care people are impolite and are saying that we won’t be getting a refund if it is lost in transit. Is it my mistake that the items are lost.

Very bad experience with nykaa
We were shocked to find that all product delivered were not what we have originally ordered. different color received. already photo attached. we signed the delivery note prior to inspecting the goods, but as you can se, the goods delivered are different from what was stated in the invoice. please once again re-investigated the ordered. i want my refund.

ORDER IDNYK[protected]

They took the product despite of telling that we have not received otp for the same and delivery agent called Nyka support and said yes it the same product.

I have received a letter saying that I won a prize of 11 L and I should sms the code to a given number. When I called them they told to text the code also not to call the nykaa directly. I am sure it’s a fake letter. Please take action about it .

I have placed an order on nykaa.com on 21st Nov and it was prepaid.But its been 25 days neither i have recieved the product nor they cancelled and refunded.Its been 15 days i am constantly reaching them and they are not sharing any proper update

Iam a regular customer of nykaa
My order was scheduled for delivery on 1 dec 2022 it is 6 dec now i have not received my order nor any attempts have been made for the delivery i have rescheduled it again .This behaviour is not at all acceptable. Nykaa u guyz really don't wanna screw up with your regular customers .kindly look into this matter asap and make the delivery

This is to present my dismay and disappointment with the services offered by the representatives. I am a loyal customer of the brand. I hereby share my experience.

I had placed an order on 27th December for a combo of body shop shower gel and body yogurt. I checked the delivery time for the product and nowhere did I find the time of 7-8 days.

It was supposed to be a gift for my mum for her birthday on 6th December. I expected the order to reach by 3rd, latest by 5th December. A customer service executive by the name of Tanisha Shahu, kept my call on hold for longer durations and kept on repeating the same thing again and again. I spoke to her supervisor, Ms Simran Kumari, who did not resolve my issue. They offered me a refund of Rs 197 plus a Rs 50 coupon on cancellation. I requested a refund of the original price of Rs224, which was indeed less than what they were already offering as a whole that was Rs 247 (the refund Rs197 + Rs50 coupon).
I kept on insisting for an extra amount of Rs 27 as a refund, but was left disappointed.

In conclusion I just want to mention that its not about the amount, but about the rapport that Nykaa builds with its customers that gets shaken.

I am hereby attaching the image of the description of the brand, where supposedly it was mentioned that it takes 7-8 business days.
I am also attaching a screenshot of the picture where I have mentioned my pincode to check the date and time of delivery of the product.

It is therefore, my humble request to look into this matter urgently.

I only received an empty Dior box when I ordered Dior perfume
Order number is NYK[protected]

I only received an empty Dior box when I ordered Dior perfume

I ordered online wall cloack. which was delivered to me 30th November 2022. When i opened immediately, it was in damaged conditon. I immediately asked for return of the item. Person came and said that damaged products can not be returned

I placed an order from Nykaa on 21 nov, , 2022, i received it on 25 Nov, 2022, but when i received it the main product was missing and they only sent the free kit, i paid for 8000 for serum which was missing, nykaa took my money and didnt replace or refunded the product, please help as i am very disappointed and stressed.

My Order no. is NYK[protected]

I am receiving spam messages from nykaa daily. I have not registered for this. I even blocked it but still getting this kind of message from another number. Kindly resolve this.

I placed 2 orders as pink Friday sell is going on. Both of my orders got canceled and returned to the warehouse. If those orders were not deliverable to particular address then Insted canceling the order customer should get some notification
This is really very disappointing and irritating thing
I also made an contact with customer support and got response that something issue is with courier partners and they returned the products to warehouse.

Dear sir/madam

I have booked on ladies watch thru nykaa app on 09/11 as per their tracking it was showing loast by the delivery company in their bhiwandi godown
I have send emails and then they tried to delivery me a wrong parcel
No one tried to reply and and I feel as if I am cheated by them

Sudarshan moily
Mob-[protected]
[protected]@yahoo.com

I had returned my product nd it's been 27 days still the refund amount has not been creditted in my voucher. I have raised the complain multipek times and their customer care do not care to resolve the issue. Everytime they come up with some diff excuse .

Hi I placed an order of 2 items with transaction I’d BIL*ONL*00053 and 3317 Rs got deducted today 14th November 2022 but order couldn’t be placed. Now whom to contact

I am receiving a call since last 2 days saying that I got selected as a lucky winner and will receive product such as iPhone 12, Sony TV, Dell laptop etc. etc. They are asking to shop something of 5000 from nykaa website to availed the free gift. They are mentioning themselves as nykaa customer support team. They also have idea that recently what i have bought from nykaa. I know these re fraud calls and hence i dint responded to them but how my information such as address and last shopping details are leaked with them?

I ordered a pair of shoes (worth rs, 900) from Nykaa before Diwali (Order id NYK[protected]. They were delivered to be in good shape. But when worn on Diwali, the shoe broke within 10 minutes of wearing. I raised my concern to Nykaa. They responded with “As per our internal investigation, we have dispatched the products accurately. Thus, we will be unable to authorize any resolution with regard to this concern.” Please assist to get me refund or replacement.

Attaching photo of shoes.

Thank you

I order Label Aishwaryrika
Jade's Touch Chikankari Short Kurta-Sharara Set rs 12200 on 14 oct 2022 from nykaa fashion i got this order after a month and they deliver me a duty pant. and after complaining continuously for 6 day they have not respond anything to me. i want my refund

I ordered 12 items from the Nykaa and only 2 were delivered from the second shipment. This is the Order ID NYK[protected] My order was worth Rs. 3420. Order Placed on Saturday, 15th Oct 2022, and Received on Saturday, 22nd Oct 2022. by Delivery Partner EcomExpress with AWB Number [protected].

When I asked customer care they said ma'am we dispatched everything we don't know where your items went. I mean what the hell guys??? If you guys sent them why didn't I receive them? Ask your delivery partner, why all the products were not delivered. it feels like it is my fault that I paid for my products but didn't receive them??. Someone has tampered with the order and nobody is ready to take responsibility. Give me my products or my money back.