Nykaa.com Complaints & Reviews

Nyka is totally fake I purchased products worth 13K from Nyka, I received half of the products in damaged condition I wrote many mails to them but they are making me fools now. Pls don't buy anything from Nyka

They are giving nearly expiry date products not fresh one...please don't buy from here

Hi Team,

Yesterday (25.06.15) As per our discussion we have canceled my product and today we have returned you product, Please

update your record accordingly.

Order no. is[protected]

I hope you are credit my payment into the same account ASAP

I also suggest you upgrade your service of CUSTOMER CARE NUMBER. [protected] which is rightnow very bad service because nobody pick up the phone.

Thanks,

Sanjana Chaurasia
Contact # [protected]

I ordered an hd foundation that I have been using already but it was the first time I ordered it online, since I was getting no time to go out. The moment it came and I used it, it was so obvious that it's not the same product...The packaging was same but the content inside seemed to be of some cheap brand. What a waste! The whole bottle is kept aside now of no use to me. This is a fraud!

I ordered a lakme kajal and got the delivery after 15 days, 10 days the product was with the delhivery courier service in the same city, but they didnt gave any valid reason for the late delivery.Coming to the discounted product, the brand name what they promised was lakme but what i got is a replica of it, i got to know with many reasons and conformed with lakme as well.these guys are sucha pain and cheaters as well.i wasted 525 rs with my product and i would suggest that noone should buy by checking their lubracative offers.its all fake.

you are right! I have wasted my money and my hair's natural beauty as well!

I ordered product on Nykaa 16 days before but didn't deliver till date.
There is no reply for multiple tickets raised.
They are pure cheaters.
This was a prepaid order but still product is not delivered and no refund is made.
I am planning to sue Nykaa for this fraud.
Pls don't buy any product from Nykaa.

Order id is - #[protected]

Regards,
Arun Gupta

Nykaa.com is the worst website for online shopping of cosmetics I have ever came across.
I have purchased a set of few products from this website out of which one of the product was missing from my package received and one of the product was damaged in my received products.Again this was a prepaid order.
I have tried contacting the support team as well as customer care via email and phone call but any response from their side is still awaited.
Will suggest everybody else to don't shop from this website ever.

I have read all the comments related delay in delivery, but i had really nice experience. i got the products same day but i felt that the products are not genuine. i have used the same products but when i got them from nykaa the products felt different, though the packaging is same but iside them was not same.. specially shampoo and conditioner of schwarzkopf... and all the reviews and comments are also paid and fake..

Shipped Items
Item SKU Code Qty
L'Oreal Paris Kajal Magique [protected] 1
Engage Woman Deodorant - Drizzle PENDO0010 1


Shipped By Tracking Number
Tanvi Express [protected]

till now i will not received my product

i send email to customer care

nobody response

please give my money

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I received 2 damaged items from Nykaa in a row. First, I received a hair spray (images attached) that had leaked half its product inside the packaging itself. After dealing with their brain-dead customer service over email (fun fact - they called me Akansha in their emails, when my name doesn't even start with the letter A and they have it on record) they gave me a store credit for 725 rupees. I used it against my next order and ordered a NICKAK NY eyebrow gel mascara (images attached) among other things. This fake piece had never seen a drop of mascara gel in it - I rubbed the wand against cloth to check if it had dried up, but no - it was a fake product with which Nykaa had cheated me. You can see how the bottom of the mascara barrel can be seen - not a drop pf mascara here. I lost 495 rupees, and I am so disgusted with this website that I will never place an order here again ( I must have given them thousands of rupees of business - never again) I don't even want a refund now - I just want to make sure everyone else out there who might be tempted to shop with Nykaa knows the truth about this website.