Nykaa.com Complaints & Reviews

Hi, I am Saurabh Kumar from Delhi. I had ordered Head & Shoulder shampoo(2 qty) on 27th July 2015. As per the order terms, I was supposed to get 2 Head & Shoulders Conditioners and 1 Dove Conditioner complimentary along with my order. Further, the entire order was supposed to be delivered within 4 business days i.e. latest by 31st July 2015. I had received the courier details and the AWB number on 29th July morning, then I waited for 2 days and called up the customer care on 31st July 2015 regarding the delay. However, I was really surprised to know that the customer care representative was hardly concerned about the delay and responded very calmly that'sir wait for 1 more day' as if this is very regular complaint from all the customers. I said that I made 2 more orders on 27th July from Big basket and Purplle and have received both the deliveries on 29th July, so why is your delayed. He provided a careless replay that'their warehouses are in Delhi, whereas ours is in Mumbai' hence the delay. After following up with courier partner multiple times, finally I received my product on 1st August, however I was again surprised to see that 2 Head & Shoulder conditioners were missing. I called up immediately to their customer care and once again another calm reply(with ZERO concern for my problem) was given that'sir you have to follow a process. please take pictures of the product received and send it to us as [protected]@nykaa.com and we will come up with the resolution. Don't worry we have very effective and prompt customer care service'. I called their customer care guys on 2nd August in the noon to check the resolution status and was told that 1st Aug & 2nd Aug being non working days nothing has been done till now. We need 48 business hours to respond to your complaint. I was amazed at their so called effective and prompt customer care service. Now, I have no clarity regarding their resolution(whether they will send me the conditioners or they will refund the amount paid by me). I cannot use this shampoo, because they may ask me to return the same anytime at their sweet will. Guys please avoid this website. They have pathetic customer care service and quality check mechanism.

I had ordered a L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance combo box from Nykaa.com on 20th April 2015. On 23rd April, I received the delivery, but unfortunately the product packed date was April 2014 and best use within one year. That means it was an expired product. I complained to the site and the response was "We would like to inform you that we have stock up this product "L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance" in our inventory from our supplier with latest manufacturing dates. We assure you if you will order this product from us we will be sending you the product with latest manufacturing dates." They resent the product and I received it on 6th May. But again the same problem. The products received were past the best before date. I complained again to the site, but they want the products returned for a full refund. If I send the products back, they will resend the same to other innocent customers who may even use the expired products. Pls take appropriate action against this fraud site. I have the product and the requisite images to support this.

i have ordered a whey protein on 25th june - stil not recd the order nor any response everytime i call up the customer care they say within 2 days it will be delivered but again no response i suggest they should be more responsible towards customer service

we have placed my order 4 June but due to delay service I have canceled my product and order no. is[protected], Name is Sanjana Chaurasia and I have already discussed in customer care executive they told to me return you payment within 5 working days (Discussed date is 25.6.2015) but yet not receive my payment. Your customer care also nobody pick up the phone and very bad services Please ASAP action my complaints and otherwise I have send the email in Consumer Code, because I have trebled last 25 days.. Any body able to help for me ASAP

we have placed my order 4 June but due to delay service I have canceled my product and order no. is[protected], Name is Sanjana Chaurasia and I have already discussed in customer care executive they told to me return you payment within 5 working days (Discussed date is 25.6.2015) but yet not receive my payment. Your customer care also nobody pick up the phone and very bad services Please ASAP action my complaints and otherwise I have send the email in Consumer Code, because I have trebled last 25 days..

i placed an ORDER #[protected] dated 4.06.15 for multiple items totaling rs. 486/- out of which one item, the costliest one Rs. 206 ( Lotus Herbals Tea Tree Clarifying Face Pack ) I have not received any update since long. the website has collected all money and now reverting anything. Pl. look into it. it seems nykaa is fraud. collects money and forgets to deliver the product that to after 25 days. even there is no courtesy to take care of online clients to keep them informed about approx when the product will be delivered.

i had ordered fro NYKAA 10 days back (07-Jun-2015); Order ID #[protected], I have not yet received my order when they said it would be shipped in maximum 4 days; I received a message stating a few items have been dispatched but courier could not be tracked; even the customer care could not provide correct information. There is no tracking, no further information available on the status, very unhappy with the whole experience.

I ordered a series of products from the site and when it was delivered, I found two of the products missing from the packing.the box was too small to even carry all the items and the invoice showed all the items to be there in the packing.inspite of writing again and again to the website along with photos of the packing, I have no response from the website.what's the point of assuring the customers that their complaints will be redressed within 24 hours when its just a plain fraud

I placed an order with nyka[protected], firstly you sent me three mails with separate product dispatches and when i tracked them one of them was untrackable.I had to call up the customer care and inform it was untrackable and then you did the courtesy of looking and finding out that it wasnt dispatched there was error.Ok fine.Then when i open the ticket once again saying its still not dispatched someone (I know the name) talks to me as if its entirely my fault that the order was not dispatched, let me very clear people will not sit and track orders to find and follow up whether something is left in warehouse and theres a mistake in your processing.A customer has a job too, so whenever you make answer a call atleast be sorry that it was a mistake on your side.If i had not tarcked and followed up my order would have never been looked up.Is it your customers duty to look up and find out what happened to the order when you have already sent a email mentioning it is shipped????/?

Sir, I received a damaged product from you side. After that I have written a complaint mail in your website around 10 times, because you didn't provide any number and I didn't get any response. After that I got a call from your side and received a coupon code instead of my product. But, when I tried that coupon. It shows coupon is not valid. After that again the process start, I write 15 mails now and didn't get any response. Pls refund my money.

Order #10017319 Item Sku Qty Subtotal Lakme Insta Liner LAK_[protected] 1 Rs 90.00 Elle 18 Combo Kit NYELLEOFF0001 1 Rs 299.00 Maybelline The Colossal Kajal - Black + Free Color Show Nail Lacquer NYCOMOFF00004 1 Rs 199.00 Subtotal Rs 588.00 Shipping & Handling Rs 0.00 Discount (2000 points used) -Rs 20.00 Grand Total (Excl.Tax) Rs 504.89 Tax Rs 63.11 Grand Total (Incl.Tax) Rs 568.00 ordered on 11 jan its not yet delivered . its a fraud website

sir, my nykaa order number is - i order some product from nykaa on cod. i pay the amount and recieve the parcel. when i open parcel there is one product is absent . when i call nykaa customer care nobody pick up phone. i did call many times then somebody pickup phone and said wrong number. i did many email to nykaa but thr did not respond to my email

I ordered product on Nykaa 16 days before but didn't deliver till date. There is no reply for multiple tickets raised. They are pure cheaters. This was a prepaid order but still product is not delivered and no refund is made. I am planning to sue Nykaa for this fraud. Pls don't buy any product from Nykaa. Order id is - #[protected] Regards, Arun Gupta

I bought a Schwarzkopf hair straightening cream from Nykaa.com for 1700 INR. I used it and it spoilt my hair and the straighting cream did not give any result! My hair has not change and my hair has started to fall like never before. Cheats.. its not about the money but it simply spoilt my hair and damaged it so badly. How am i supposed to take this. I want a valid answer from these swindlers who lie that their product is 100% genuine.

This company Nyka online cosmetics (http://www.nykaa.com/) is really disgusting and they are frauds, you buy something from them they will not deliver it to you for 20 days and keep on giving lame excuses then after that they will blame the courier company and later on they will vanish. Don't ever buy anything from them, never, simply go for better sites like goodlife.com or violetbag is still good.

Tanuja