Nykaa.com Complaints & Reviews

Complaint Regarding Poor Service and Missing Items

I am writing to express my dissatisfaction with the service I have received from Nykaa. I have experienced several issues with my recent orders:

1. **Order #NYK[protected]**: Missing items and no replacement provided.
2. **Order #NYK[protected] & #NYK[protected]**: Similar issues with missing items, delayed delivery, and incomplete refund.

Despite repeated attempts to resolve these issues through your customer service, I have not received any satisfactory response or resolution.

I request immediate attention to these matters and a prompt resolution, including full refunds for the missing items and delays.

Thank you for your prompt attention to this urgent issue.

Best regards,
Sajna

I had order an item in Nykaa Fashion and due to incorrect fitting, i had assigned for return. on 2nd August it got approved. Order ID - NYK[protected]
Since then no pickup has happened nor the refund. I got multiple message saying pick-up is cancelled (no reason mentioned). I created a issue at their site, called the helpline. No action is taken.
Looks like Nykaa doesnt want to pick the item, hence doesnt need to refund the amount. Absolutely unacceptable behaviour.
I am waiting for refund of 748.

Hi,
i have placed order with NYKAA BEAUTY on 31st july and i was to receive it on 2 august 2024 but i did not and i waited till 3rd august and called them regarding it on 4th but it still delayed and all they did was escalated the issue and no resolution and i waited patiently after that but continuously for three days i kept on receiving messages that delivery unsuccessful when i did not even receive a call from delivery agent.

i have faced this issue from NYKAA earlier also this is second time they are doing this.

total they made me wait for 5 days when i told them i have skin allergy and i really need the product and still no product and they did not know when will i receives it and said they have no contact with 3rd party who is to deliver.
the customer care agent was highly arrogant and talked in a very rude manner and shut me off by saying that they will disconnect my call and refuse to answer me.

now they harassed me mentally this much that i had to cancel the order and they won in shutting me off

As I have ordered a product from nykaa and I was ordered last month and was not delivered to me a was delaying again and again and then at last it was returned to warehouse without any delivery attempt was made and no contact was made to me as i wanted the product on emergency it was not delivered to me on time then I have raised complaints many time but then they again ordered the product manually and the earlier order amount was refunded to me but till now the product is not delivered to me and again the same situation is happening it is in my location from 12 July.

Few of my items are missing from the parcel and my request is cancelled from your end . Need immediate assistance. What kind of fraud is this. Order id- NYK[protected]. Instead of raising complaint they just rejected my request for the same. Rubbish service

I have returned my parcel from 29 February and I have not received my refund amount in my bank. I tried to contact the customer care service but no response till now. In the nykaa app it says that my refund was successful but I have not received the money yet. I want to file a complaint to receive my refund money back.

I bought a jimmy choo sunglasses from ntkaa fashion, on receiving the order I found it to be a fake product- cheap plastic build, no brand box, no card of authentication or brand bill. I submitted multiple images of the product as they requested, l but still the return is on hold citing that they need some internal enquiry whileas there was a 7 days free return policy. Despite of not carrying any checks before dispatching the order and selling fake copies of the branded products, they are delaying my refund. This is nothing but a scam for looting customers. I want my refund asap, I cant lose my money over something that is not even worth 100 bucks.

We have Order No. NYK[protected], we haven't received yet but application showing delivered. appreciate support on investigation.

Ordered 5 items received 1 item that too wrong and from different company.
Return request was cancelled by them. Contacted customer service but they blamed us.

I received damaged products from nykaa so I raised a return request hoping for a refund for those damaged products only to see an outright rejection for return pickup . Not only did they refuse to refund back my money for the damaged products but they also flat out rejected my return request. This kind of behaviour is unacceptable ! So kindly ensure that justice is delivered to me as soon as possible.

This is regarding missing products from nykaa ! Though I’ve already paid for those missing products, nykaa is refusing to return my refund by making multiple excuses that they’ve sent the products in perfect condition and that they’re sorry . It’s very disappointing and frustrating so kindly address my issue asap so that my grievance is resolved immediately. Thank you!

I ordered a Monte Carlo sleeveless off white jacket but I received a full sleeve jacket of another company in the box. The jacket is folded and packed into the cap of Monte Carlo jacket so that the product seems to be the original. All the tags and price details are on the cap and there is no tag or seal on the jacket. That jacket is old and used. When I registered a return request in nykaa, they rejected my request by saying that their investigation team found out that product was dispatched accurately. I asked the customer care multiple times that After the dispatch of order how many stops and persons are involved in the shipping, is nykaa not responsible for delivering the product till the order reached at the door of customer. Customer executives replied that they can’t help me in this matter.

I have ordered Stylum Womens Bandhej Printed A-Line Kurta With Dupatta (Set of 2) my order got confirmed on 04Jan 2024
And it's expected delivery was on 10th Jan 2024 bluedart no is
[protected] not received product from them.
I have CC camera footage of whole week

I received wrong product from nykaa. I raised a return request which is cancelled by nykaa by saying that they have dispatched right product. They didn’t provide me any proof of that they dispatched right product. The customer care didn’t response positively. I called multiple times to the customer care of nykaa but They said that once the return request is cancelled nothing is done on their end

I had ordered garmwnts from nykaa fashion which is supposed to be deluvered on 14jan 2024. But till now there is no trace of shipment delivery . Support executive are not guiding, giving false info abput location of shipment. Overall i didnt get any support from there. Order Id NYK[protected]

I ordered a product of rupees 428 (Order ID- NYK[protected] and it's almost 40 hours but my order is not showing in order status. Please solve this problem as soon as possible.

I ordered a few pair of body care through nykaa fashion app and got delivered on 29 October, I received an empty box and on contacting customer care several times and emailing them the same they denied to provide me with refund mentioning check at your end product must be received. The customer care denied to send me the products again I told them I don’t want refund send me the products but they denied the same and said the product got dispatched from there end I asked them to provide me with certain information that they have sent me the product but they denied for that also and after contacting for one month my query was not resolved
I kept on Asking the customer care to connect the call to senior executives they hang up the call. Some of the executives told me that I will get a callback but I didn’t get any . Order Id - NYK[protected]

Registered mobile- [protected]

I have ordered a product on 10.10.2023 order id IDNYK[protected]-1.I have talked to the customer help line number 2-3 times, and I was assured it was to be delivered within 24-72 hours but everytime the shipment is getting delayed.According to the last update it was to be delivered on 28.10.23.that date too passed but I didn't get my product.

I placed an order with several products out of which one product delivered on 31 August was wrong. The same day I raised a return request but it was declined, and I raised a return request four times but every time declined for no reason. I even called and had chats with their team but the team was highly incompetent as every time I had to start explaining the issue from the beginning and this was done nearly 10 times. Till date 19 october, the wrong product which was picked by the field executive is still with him only.. I also provided his number to the nykaa team but no action. and I got no refund. I just want my refund.

I submitted a complaint on 10th October 2023 along with a follow up email on 12-Oct-23 regarding an issue with my recent order. Unfortunately, I have not received any response or resolution to my complaint thus far.

To recap, my complaint pertains to an order I placed for four products from HK Vitals. According to the tracking information, the products have been marked as delivered, but I have not received them. Additionally, I have not received the OTP required for the delivery. The total cost of the order amounts to approximately INR 900.

As a valued customer, I am disappointed by the lack of communication and the inconvenience caused by this situation. I understand that unforeseen circumstances can occur, but I am eager to find a prompt resolution to this matter. The loss of the products and the monetary value is a concern for me, and I kindly request your assistance in resolving this issue as soon as possible.

I would appreciate it if you could investigate this matter further and provide an update on the status of my complaint. If necessary, I am open to providing any additional information or documentation that may be required to facilitate a resolution.

PFA for your reference.