Nykaa.com Complaints & Reviews

Empty box without item delivered
Prepaid

On the 5th of May, I made a purchase of over 35 products from Nykaa, with the expectation that your renowned service and high-quality offerings would enhance my shopping experience. However, circumstances have changed, and I no longer require five products from the total items. Consequently, I promptly raised a return request through the Nykaa app on the 11th of May. To my utter dismay, on the 14th of May, I received an outright rejection...

Hi! I ordered a few products on 6th May. Till now, I have not received the products. No delivery attempt has been made. I have given a new address for delivery but still, no delivery is done. I have been contacting them for the past 4-5 days but in vain. No solution has been provided. I am thoroughly disappointed in the customer care services. I have been contacting through chat, helpline and emails but my products have not been delivered yet.

Dear Team,

Ticket No:[protected]
Order ID: NYK[protected].

The product that arrived to me few days ago but one product Faces Canada compact is completely broken. I want to exchange that product but Nykaa app is so slow it was delivered few days ago, the app is still not showing delivered. And there is no return option.
I have complained about this several times via email and phone calls but no one has been able to resolve the issue. Not showing delivered yet. And if the app doesn't show delivered, I won't get any exchange or refund option. Want to solve this problem asap.

Please check please resolve this as soon as possible.

Thanks And Regards
Soniya singha roy

Order ID: NYK[protected]
Order Date: Thursday, 27th Apr 2023
Delivery Partner: Delhivery
AWB number: [protected]

It’s been days since I placed the order. It was supposed to be delivered earlier according to the delivery estimate. It reached the destination yet no attempts of delivery were made. Waited a few days and contacted Nykaa. I was assured of delivery on priority. No attempts were made. The date of delivery kept getting extended day by day. Ended up contacting the delivery partner, delhivery, who informed me of the parcel being untraceable. Reverted back to Nykaa who assured me they’ll track the product down and deliver. No attempts of delivery was made and date got extended again. Contacted supported through every means possible like chat & call and they keep feeding me the same assurance everyday. Asked for a refund in case they are not able to deliver. They said they’ll only refund when the order gets returned to the warehouse and asked me to wait. Been days of waiting and hearing the same thing about the issue being looked up on priority, without any attempts being made, they do not even send me follow up communication. I’m the one having to contact support numerous times now and they are not cooperating at all. Please help!

Not happy with the delivery, placed an order on[protected], not received the parcel yet. Unsatisfactory experience in shopping with nykaa, you should make sure that delivery should be done according to the commitment.
Again i have received a message regarding the courier service unable to contact me, but i didn't get any call from any courier service.
Totally disappointed.

I have ordered a Huda beauty pallet. But when i opened the parcel the pallet was a but used. As soon i saw the pallet is used i applied for return.. but today when i saw my retur request was rejected for genuine reason i talked to customer service..they denied to help me.. i have a huge amount I can’t loose my money.. i want my refund.....

It has been twice in this week, I had ordered for products. The order was successful and I got a message that the items have been dispatched and will be delivered in 2-3 days. After 2 days i receive a message that the product cannot be delivered.

This order was very urgent. please look into the matter.

I had received the product with broken seal and they rejected the request

I purchased bio oil from nykaa. I already used 2 bottles, this was my 3rd one. So i know how is the original product. I was late to claim return/refund. When i submit the feedback about duplicacy then they didnt show that feedback on their app. Then i mail at customer care, they just gave copy paste reply that your timeline for return or refund is crossed. Then i said why not you people showing my fedback on your website. They didn't replied back.

This is regarding order no NYK[protected]. I have raised a return request from Nykaa as the products were not as shown on the website. So I have placed a return request. Nykaa has rejected my return request after 4 days. This is sheer fraud. I want to raise a complaint against Nykaa.com . I want my money back it about 8040 rupees...

I placed and order with Nykaa on 2nd April 2023. Next day i got an update that it will be delivered on 3rd APR and the order was out for delivery. I waited for an entire day and then called the delivery agent but his phone was not connecting, i tried contacting him thrice but no response. The next morning i got a message that the delivery failed because the agent was not able to contact me, but i never got a call in the first place. Then the next delivery date was pushed to 5th April 2023, after several call and messages to the customer care they are not able to give me an update on where my order is.
From Nykaa's side there has been no resolution, no update. When i contact them they say they can not tell where the order is since it's a third party delivery agent. They don't even respond to my query. Everytime I complaint they raise an new ticket and then say the ticket has been raised today the issue has been escalated today, but that has been happening for past 4 days. Same things these people keep on telling me, that the issue has been escalated today to the senior team, and they say this everyday. I am getting no good response from them about where is my order and when it will be delivered.
This is my second time bad experience with Nykaa.

They are fraud. My order number is NYK[protected] I've raised return request on 9th and it's 21 march. Still not resolved

This is regarding my order no, NYK[protected] from Nykaa Beauty, I cancelled the order on 13Mar23, however my refund has still not been processed,

I have been receiving Nykaa system generated calls to cancel my order everyday since 13Mar23 even after I selected response to cancel the order.

As per the app and customer service, once the items reach warehouse, refund will be processed, however the order has not yet been returned to warehouse since 13Mar23, The order status keeps on reflecting as out for delivery all of a sudden.

When we place a new order it hardly takes 1-2 days to deliver the order in metro’s, however when it’s about return it’s been more than a week and order hasn’t reached back to warehouse yet. It’s so disappointing.

This issue has been escalated several times to customer service, however they advice to wait and assure that refund will be processed, But still no action,

I have been told by customer service that my issue has been escalated further to concerned team and a ticket was opened for this issue,

However when I checked the status of ticket in app, it has been closed, despite the fact that issue is still un resolved.

Ticket no:[protected],
Request you to please look into this issue and process my refund ASAP.

Would also request to look into this issue as it impacts customer trust, and we think twice to place an order.

I have ordered 7 items from Nykaa App worth of RS 2024.97 (pre-paid order) on 25th Feb 2023, its been 20 days they have not delivered my parcel.

I have raise several concerns and wrote emails for support but no help given.

1. we have no option to cancel the products from consumers end.
2. after requesting several times they did not even provide the number of delivery agent.
3. we cant reach to them via tele-if we raise concern after that wait for their call, and they did not respond for 48 hours in my case.
4. provided no solution via email.
5. without my consent they have cancelled the order. i have just received notification.
6. no attempt made to contact me or to convey the status of my ordered parcel.

I request for my ordered items deliver to me and provide me with fair compensation for waiting 20 days with no authority over a paid order which was neither delivered nor giving option to cancel and ask for refund. this is unethical practice and leaving consumer helpless.

order no.
NYK[protected]

@nykaafashion @falguninayar
I had ordered a bag from Nykaa fashion app 4 days ago i.e on 10 March and I couldn’t see the order in orders section. I wanted it to cancel right away but their customer care wasn’t available since it was after 7 pm. I have been talking to their customer care since 4 days now and they said they can’t cancel it since it’s already left the warehouse. They kept telling refuse the delivery attempt for it to be canceled. Once the bag reaches their warehouse, I shall get an initiation of refund. All this while I was clueless about the status of the product since I still can’t see it in my orders section. They kept sending me the same “wait for 48 hours” email again and again. They sent me a bluedart tracking id which showed “rejected awb inscanned”. I spoke with the @BlueDart_ @BlueDartCares executive and he said the product has been canceled by the shipper and there’s not going to be a delivery attempt. I tried to tell Nykaa people this and asked for a refund but I still am not getting a refund. They are asking me to wait for 48 hours more I don’t understand why! I need my refund asap.

I ordered an American Eagle White solid mom jeans for waist 30 on Nykaa Fashion via order ID NYK[protected] on 5th March, 2023 but I got 31 waist size delivered on the 10th March, 2023 and I raised a return request within half an hour of receiving the product on the Nykaa app and uploaded images of the incorrect waist size delivered but my return request was rejected and when I called customer care team, they said an investigation has...

I have received a letter from Nykaa mentioning that we have won 1, 00, 000 cash prize in a scratch and win lucky draw. The letter is received from Kolkata-:

[protected] Helpline number to redeem the prize

The person asked for bank account number, IFSC code and account holder name to transfer the money.

Nykaa - please take strict action as this a very serious issue...

This is my order id - NYK[protected] I ordered 4 mac lipstick and highlighter in double gleam (mini diva, mini Russian red, full size stay curious powder matte, full size ruby woo) ₹5895on 14 Feb and received on 17th feb. When I checked those lipstick they were old n will get expired in less than a year(except ruby woo). I even requested them to replace it.. they said they have given me resolution in the past event they will not...

I had purchased a product "MCaffiene face wash" for Rs 339 which has showed "Enjoy a free gift". Along with this product I also placed 2 other products and total bill was about Rs 883. I placed these 3 products on Nykaa mobile application. This was my first on Nykaa and was too late for delivery. And also there was no free gift along with product that was supposed be!

I asked chat help in the app, they said that "You have to place order above 449 to get the gift" I asked them that I couldn't see it on the product. They replied that they have mentioned it on website! They even not mentioned that whether it's nykaa's website or MCaffiene's website. Why would I or anyone have to check the product offers on site rather than their own mobile application. The offer information is total misleading for a customer! Some action to be taken on Nykaa