Nykaa.com Complaints & Reviews

My order was placed on 16th of October, on 18th it was supposed to be delivered, but I saw later that my delivery had failed and I didn't know why. On checking I found that although the address was correct, my phone number given was incorrect. Despite the fact part of my order was delivered to me on time.

So I updated my number via Nykaa's app multiple times as the app had issues and it was not taking it and so I also informed...

I was placing an order on nykaa at 3:20 am today 10th april for biotique products worth rs 2309 however it did not get placed and amount got debited from my yes bank netbanking. I have reference for payment as well.. Kindly look into this matter and refund my money or place the order. I have raised few concerns on nykaa earlier as well however did not get resolved yet..

Thanks
Harpreet...

I purchased a few products from nykaa on 22nd of feb, and the order god shipped and was out for delivery on 26th feb but it has never reached me. When i checked with nykaa customer care, they said the courier needed additional phone number which i provided but even after that it never reached me. Since the order was prepaid, i claimed for a refund on 2nd of march but these people asked me to hold on for 24-48 hrs for the order to return but...

Today i received a fake call saying that i was chosen from the lucky draw of the nykaa and have won a scorpio car, so to claim i need to give my account details or adhaar card number. But i refused to provide after which he used bad words and asked me to keep the phone, before i could hear anything further i just cut the call. I except nykaa to look into the matter, although i have blocked the number. Also i am wounding how someone got my...

Nykaa is such a fraud company. My order nyk[protected] contained two items. One of them being fiama di wills lemongrass and seaweed soap pack of 4 worth rs. 286. The order was supposed to be delivered by their delhi based courier partner wow express which took 8 days to deliver the product after several complaints made to the nykaa care. When the order was delivered i was shocked to see that they delivered me fiama di wills lemongrass...

Not happy with the delivery, placed an order on[protected], not received the parcel yet. Unsatisfactory experience in shopping with nykaa, you should make sure that delivery should be done according to the commitment.
Again i have received a message regarding the courier service unable to contact me, but i didn't get any call from any courier service.
Totally disappointed....

I have referred from my friend where after placing order i have not received refer credits showing pending i already contacted them but no response, immediately credit the same
details:
email:
[protected]@gmail.com
order:[protected]
order state: complete
referral order state: pending

immediately correct the error and proceed further in providing good response!

do's:
credit...

I had ordered 3 beauty products from 'nykaa.com' on 3rd july, 2016 and paid rs 649 through hdfc net banking. I cancelled the order as i had ordered a wrong product on 4th july, 2016.
Still the delivery of items was attempted by assigned courier service 'tanvi express' on 6th july, 2016 but i rejected the delivery. Now, even after so many days, i have got no update from nykaa.com about my refund. I myself have to call them every 2...

Order ID: NYK[protected]

Dear Team,

I have raised missing item request several times but no solutions from Nykaa.

Even I have raised the complaint it is closed without resolution.

Very disappointed.

Regards
Rohit

Tracking id shadowfax -
SF[protected]NER

The delivery was supposed to be on 23rd July but the courier partner sent it to a wrong hub - Begur
On 24th July it got rerouted to Singasandra hub which is again not the nearest hub from my address

In this way my order delivery Is getting delayed and everyday a fresh delivery date is updated
It’s a prepaid order with a huge amount so I am highly concerned on it getting misplaced now.

Reached out to Nykaa support thrice - they would probably have the chat and call transcripts and they were useless sending standard replies asking me to wait till EOD on both days.

There is no update in Shadowfax tracking after 6.34 am today

I will be out of station and can’t afford any further delay
So I have asked to cancel and refund against my undelivered products immediately but they are asking me everyday to wait till EOD and nothing is happening
Even today I haven’t received the products
I want an immediate cancellation and refund without further delay

I ordered few products on Nykaa through their App, which was supposed to be delivered by 30th April but It was not delivered by them due to unknown issue. As the delivery was not done by Nykaa nor they attempted to deliver so I am unaware of the delivery issue. It is now more then 15 days and I have not recieved my amount yet as it was a prepaid order. Everytime when I call them they tell me that they will do in next 2 business days and so on.

Dear Team,

I have raised missing item & wrong product delivery request several times but no solutions from Nykaa side, no item delivery, no refund, no customer support.

This is in reference to your order number NYK[protected]

I have ordered pack of 2 jockey underwear & 2 baniyan but received pack of 3 only underwear pack but no baniyan.

Kindly deliver my product immediately or refund my money immediately.

Regards
Rohit
[protected]

Hi, I placed an order on Nykaa on 19 Feb, and one of the items in the order is yet to be shipped. When I contacted their customer support, I was told to wait without any specific reason or timeline. Since then I've raised multiple requests to cancel and refund the product since it still hasn't been dispatched, and I was told that was not possible without any specific reason.
I'm really frustrated with their lack of support, and would like the order cancelled and refunded asap.

Order number: NYK[protected]

Order ID -NYK[protected]

Swtantra Swtantra Cherry Red Satin Saree

I got the above mentioned order delivery on 2 Feb 2025. I didn't like the quality of the product so I initiated the return. First the return pickup was delayed and then canceled by nyka only, and I was told that I had requested cancellation. It was really annoying and I felt cheated. I tried to get help from help center then again a return request was raised with the help of the support team but unfortunately the same thing happened again the return was delayed then canceled by nyka only. It caused me a lot of stress as the amount of the saree was more than 3500 and not a small amount. Third time I request the team again to raise the return request. The request was raised but not approved by nyka I again contacted the support team this was I was told that pin-code is non-serviceable for pickup and they asked me to send the product by self service.
It should be noted that if the company can send the product on that pin why it can't pickup the product. The other online platform like amazon flipkart and Myntra also pickup the products easily then why is it not possible for nykaa to pickup.

I must tell you that I am posted in an area where there are no courier service available. I don't even have any alternate address for pickup.We are dependent completely on online shopping so the only way I can return the product is the service provided by the online shopping companies.

I had ordered sunglasses from Nykaa worth rupees 6000/- and received wrong product. Immediately I called customer care about this and raised complaint to raised return request and provide the refund. But after 5 days they are saying they delivered right product and denied to return the product. Please help. Here is the order id : NYK[protected]

Also attaching the images of glasses what I ordered and what I received..

Dear sir/madam,
My name is Kritika Sunam and on 29th of November, 2024 I had ordered 4 products which was supposed to be delivered on 3rd of Dec, but it got delayed and it has still not delivered to me that is why i cancelled my product through the consumer help of Nykka beauty as I am out of India Currently, They have still not Refunded my amount and they have the worst service as they say that they have discount in the Pink Friday sale but they delay so much that the consumer have to cancel the product. Refund my money ASAP.

Hi there my name is Richa Kalyani and my nykaa id is registered against my number [protected].Recently I ordered a ponds sunscreen from nykaa but they sent me a lakme sunscreen instead of ponds sunscreen. I requested return for the wrong item but they rejected my return. I called their customer care team multiple times asking for help but they disconnected my calls without attending. Finally when my call was answered they told me that they can do nothing about my return I even asked for replacement but they rejected my request. I want you to please look into this matter and help me. Never expected this type of service from nykaa.

I have been calling them since last 5 days regarding the same problem, and there is no update to my issue .
It is so irritating to have same replies every time.
My flight is on 2nd dec, expected delivery was 29th November 2024 .
But they have not yet delivered.
I have been complaining that there is some misroute issue showing in my delivery tracking app since a week but no response.
My parcel stands undelivered today on 2 dec 2024

I am writing to express extreme dissatisfaction with the return process for Order #NYK-[protected], placed on October 19, 2024. Despite four return requests since November 2, 2024, cancellations due to "pincode mismatch" or "customer unreachable" issues persist.

Unacceptable issues:

1. Active phone, no calls received.
2. Same delivery and return addresses, making pincode mismatch impossible.

Requests:

1. Full refund: ₹7681 (dress value)
2. Compensation: ₹2, 000 (minimum)

Order Details:

- Order Number: NYK-[protected]
- Order Date: October 19, 2024
- Item: MOH caramel anghara anrkali kurta set
- Reason for Return: Does not fit well

Contact Information:

- Name: Rashi Maheshwari
- Email: [protected]@gmail.com
- Phone: [protected]
- Address: 434, Agarwal street, station road, Ladnun, Rajasthan-341306

I request prompt resolution within 3 working days.

Sincerely,

Rashi Maheshwari

Complaint Regarding Poor Service and Missing Items

I am writing to express my dissatisfaction with the service I have received from Nykaa. I have experienced several issues with my recent orders:

1. **Order #NYK[protected]**: Missing items and no replacement provided.
2. **Order #NYK[protected] & #NYK[protected]**: Similar issues with missing items, delayed delivery, and incomplete refund.

Despite repeated attempts to resolve these issues through your customer service, I have not received any satisfactory response or resolution.

I request immediate attention to these matters and a prompt resolution, including full refunds for the missing items and delays.

Thank you for your prompt attention to this urgent issue.

Best regards,
Sajna