Nykaa.com Complaints & Reviews

I have ordered 9 products and among them received 4 wrong products from nykaa.com.
I have emailed them many times but they have not responded.

My order number is order #[protected] for which i have already paid rs 4586. This happened on 20/06/2016.

1) i have ordered loreal paris casting creme hair color -200 ebony black bigger pack of rs 600 for rs 540
But instead they delivered me the smaller package of rs 299 for rs 540 (Wow).

Even the invoice is clearly stating the product is rs 299 sold for rs 540.

2.) ordered maybelline dream lumi touch concealer-buff
Ordered buff shade but instead they delivered me darker ivory shade.


3.) ordered revlon color stay liquid eye pen felt tip (Mrp rs 690, sale price rs 621)
And they delivered me maybelline baby lips spf 20 lip balm (Mrp rs 150).

4.) ordered tony & guy men: 2 in 1 anti-dandruff shampoo & conditioner. (Mrp rs 800, sale price rs 560)
And instead they delivered me lakme 9 to 5 crease-less matte (Mrp rs 450)

Whenever i call them the customer support tells me to email with the attachments and they will respond in 48hrs, but they are not responding to my email as well.


I want the replacement of the 4 cheap products they have delivered me instead of the one's i have ordered for, or i want complete refund of rs 4586.

Thankyou

I have received a wrong product from Nykaa.com.
I have emailed them many times but they have not responded.

My order number is -ORDER #[protected] . This happened on 9/06/2016.

i have ordered a Richfeel Brahmi Hair pack worth 550Rs from Nykaa.com
instead they delivered me Richfeel Shampoo worth 150rs.

The invoice is clearly stating the product is 150rs.

When ever i call them the customer support tells me to email with the attachments and they will respond in 48hrs. but they are not responding to my email as well.

I want a refund .

Thankyou

On 8th n 9th may it was showing on site that free gift with every purchase make on 8th n 9th may.but I have received any free gift from Nykaa on both my orders which I have place on 8th n 9th.on calling care team of Nykaa they are saying we were out of stock n tld me to accept 100 RS coupon code. if they were out of stock then they were fooling customers by showing false promises of free gift.kindly take a strict action against these fraud marketing people.

Hello, i have received four products from Naykaa.com but i found them fake or not original. As i have alrdy used that and compare to this they are just poor quality.among four only one is fine. Rest three are poor.
My order details are :-
Nykaa: Order #[protected]
Maybelline New York Fit Me Foundation - 230 Natural Buff 30ml [protected]
Maybelline New York Fit Me Concealer - 25 Medium 6.8ml [protected]
Maybelline Dream Touch Blush - 07 Plum MNY_[protected]

I have puchased of MNY Best of 2015 Makeup kits-pink having oder no[protected] on dated 30/04/2016 through Nykaa website on COD.Today i received this product on my address .when i opened this, one item out of package named color show Lipstick is missing .please send my missing product as early as possible or return back whole parcel

m.no:[protected]

Order no:[protected]

Date of order placement: 24 april 2016

Date of delivery: 29 april 2016

I have contacted the customer care and written to you several times. (Spoken to them 2 times and written to them 4 times) my order delivered to me (Late of course; the site says within 2 days) was incomplete. All the people in the customer care do is blame it all on the warehouse and politely slip away. Only four out of ten items were delivered to me. The items which were not received are as follows-


Rimmel lasting finish lipstick

Shades: 240 undressed


Rimmel glam'eyes day 2 night mascara

Shades: 001 black


Rimmel eye brow pencil

Shades: 004 black brown


Organix brazilian keratin flat iron spray


Nivea water lily and oil shower gel


Free rimmel vinyl gloss voluptuously shiny lip gloss


I demand an immediate refund for the products not received. Their website is not responsive at all!!! From the day of delivery i have been trying to register a complaint on their website and it has been saying that there is some problem on this website and to try again later. A total of rs. 1876 has to be refunded to be refunded to my account. The free lip gloss you promised also did not come.

Regards,
Narasimhan

Mobile no: [protected]

Three times nykaa people have delievered me the wrong products. once i order avon's smudge free eye liner and they delievered me the avon's red color lipstick. second time i order a combo pack of barbie lipbalm along with barbie nailpaint .when they delievered me i found that lip balm was not same what i ordered and there was no nailpaint with it. third time i order a combo pack of maybeline eyeliner along with maybeline lipstick and when the product delievered i found the lipstick was not same as it appear on their website there was no branding of maybeline on lipstick.. shame on you for fooling people .
worse business you are running.

I placed an order on Nykaa.com. It consisted of 4 items. I received some of the products on April 1st .

The email regarding shipping details for remaining products was sent by April 2nd. Only half of the items ( 2 out of 4) in order number :[protected] have been sent via Delhivery courier. No shipping details about the remaining items.

The Delhivery courier tracking page is BLANK on typing the order number : [protected]. This order number was supposed to give tracking details for remaining items.

I have sent a complaint on your website twice. But I have not gotten a response yet.Please look into this issue immediately. Also, inform me about the current location of missing items.Also please inform me of the steps you will take if you can't find the rest of my order.

I had ordered some products with Order ID[protected] on 8thy March 2016. That day there was an offer that if I buy Maybaline products costing Rs600 or more a Rs1, 200 kit( Maybelline Insta Glam Spring Summer Kit - Pink) would be delivered as free.

I was able to see that kit in my cart at the time of placing order. The mail that I had received from Nykaa guys also showed that kit in the list of products to be delivered. But when I received this order on 11th March 2016 no kit was present.

I called Nykaa customer care and the person said there was no offer. I asked him if there was no such offer how can that be on their site and how can i see that in my cart as well as mail delivered by you guys.

I wrote a mail to Nykaa regarding the issue, (which they say to reply with in 24 hrs) but no reply from them.

I again called their customer care but the person said that there was an offer but they will not deliver the kit. When asked why they said the company has a right to revoke any offer any time. Irrespective of if I placed correct order and have all proof in mails for the products to deliver still cant ask for what was there in offer and my received mails.


I am attaching the mail that I received from NYKAA showing that kit. Even in the messages that I received that the kit is pending to dispatch.

Nykaa is the worst shopping site I have came across. Don't ever purchase anything from their site. I ordered a lakme cosmetics kit in which out of 4 items 3 are expired. I repeatedly placed refund request but no response.

Please don't ever buy anything from Nykaa.

I ordered lakme cosmetics kit. I received order on 4-3-2016. When I opened it lip gloss was dried and when i checked expiry date it was already expired in feb 2016.
Then I checked other products as well, cc cream and kajal are about to expire in september. I placed a request for refund 4 times but not getting any response.
They asked me for snapshot of the products I provided that but still no response from them. I again placed a refund request still no response. Their support number is also out of service.

I was delivered a wrong product and it has been over a month that despite a severely delayed reverse pick up and several emails and calls at their paid STD number, there has been no refund.
My money has been lost.

I had ordered Lakme Cosmetics Kit which included a lip gloss, kajal, cc cream and nail paint. I received my order on 4/3/2016. When i opend it, except nail paint all other items are expired. I have placed an order for return and refund but nobody is responding.

I bought lotus herbals teatree face wash from nykaa and it spoiled my facial skin giving me a lot of acne and rashes. I had bought the same face wash from market before and it has been working so well on my skin. The nykaa product smells different too. Couldn't expect this ingenuity from the website. I used to order a lot of products from nykaa but now I'm sure I will never.

NYKAA website confirming order and cancelling offen.
i had wasted my time for that and i wasted my data packs also.
simply they cancelling the orders.
ORDER #[protected].
ORDER #[protected]
ORDER #[protected]
ORDER #[protected].

they cancel all orders.
kindly take action on these.

Regards.,
Md Salman
[protected]

I have order some cosmetics from nykaa on 14 th Feb. I paid through my Mobikwik wallet as some cash back offer was there. My money was deducted from wallet and the cash back also. What the hell happened was the order did not get placed. Now I am trying to contact the nykaa customer care but they are the worst ever, not picking up the phone.I am not able to get my money back.. Please help.

I ordered 9 things together, 5 came in 2 days but other 4 came in 6 days i was disappointed with that. But in 2nd parcel i found that you guys sent me sunsilk shampoo of 80ml but i have ordered 180 or 185ml. I am having loss of rs72.
order no. #[protected] please see to it

I have ordered cosmetics product from NYKAA.COM, worth 13000 and received wrong products in the box, then i had a conversation with the customer service of nykaa and their team head SACHIN for 1 month and 15 days in regular intervals about the refund . But the company previously the company asked for time and now they are saying we are not wrong, and blaming me and courier company and others that may b they are wrong; they told we will not refund any amount. Please help me
Thank you

I havebordered 2 maybelline lipsticks from nykaa . Order number is[protected]. That is a stayon lipstick frm maybelline. I have purchased the same product from the market as well but the lipstick i have purchased from nykaa doesent stayonn for 3 hours also. It is supposed to stay on for 14 hours. The products tht i have received from nykaa are fake. I want you to please change the product and sell the genuine one. I know you dont manufacture...

Today (14/12/2015)i spoke to Vaibhav Ghadhe who reports to Sachin Teji ( as informed by him) in regards to the order no.[protected] and trust me, he is the most useless and arrogant person i have ever interacted with. i was calling them to check my order status and when i asked him to give his full name and complaint no he quoted ( Why am i asking his personal details and why am i exaggerating everything. I warned him not to be rude as it is my 2nd call for the same issue. But the person was just repeating the same stuff. I was under impression that customer care executive put themselves in customer shoes and provide resolution but this guy was really high in attitude and very argumentative. He said he will call me back tomorrow anytime before 4 PM and i have demanded a call back from one of the highest manager available on the floor. Not sure if someone is or will be reading this. Complaint no. for this conversation is 7596. Please take some action to improve the quality of service. I am still waiting for my order which is not connected yet with the courier guys. Do something to expedite it else definitely you guys will be loosing one good customer. In case you want to get in touch with me, please write me at damini.[protected]@gmail.com