Nykaa.com Complaints & Reviews

I placed an order on Mar 26. Only part of the order got delivered. Remaining part is still not delivered and when I call for refund they say they shipped the product and untill otherwise product get returns they can't initiate the refund and they day its on the way. Its more than 3 months and I have made many calls for asking my money for refund but till date I get only emails saying delay and no other response....

I had ordered an item on 2nd July . it was niot deliverred for a week, so I called customer care and informed. They said they will deliver. Against. Called thrice to get the status. I got same status. Then I asked them to return, they said they eraised return and I never got money or product till now . now I cannot take this anymore . even after I said to return they dint initiate return . in fact the delivery guy called me last week and...

The offers are not being added to my cart which the company claims to be. I have spoken many times on their customer care number. I have also mailed several times on support helpdesk but neither they have provided any solution nor I have received any reply from their support Team.

Based on the products attached in My cart, I am eligible for the following offers:
1. One wow mist on purchase of wow products worth Rs. 850/900...

I placed an order on 11th june containing 5 products out of which 3 are received but still, 2 are pending with aramex, now its more than 2 weeks and i am really fed up of calling those people. I called them twice but no action is being taken by this date and today they are not even picking up the call. I want my products to be delivered by the end of the day. And i am not going to order anything further because i am completely pissed of with...

I have duped by sending wrong products. I filled a complaint, but 20 times i was asked my order number, and don't know how many times the refund ticket was generated.
On mail, they claim they sent the wrong product as the product was not available, and now failing to respond, blocking me on twitter, instagram and even not responding to nykaa.com website.
Now approaching consumer forum for sorting out this issue....

This is really sad to notify you that i have order a pair of nail paints for the very first time from your site but unfortunately have received the parcel with one of the bottles broken. This is highly unprofessional and it hurt me physically as well when the glass bottle made a cut in my finger.
And so i want u people to look into this matter seriously and refund my money as soon as possible. Invoice number is as follows: nyk[protected];...

I am requesting for refund for the empty parcels i have received. But they are providing no response since 1 week for refunding my valuable money i have spent :

1. Order # :[protected]
Product : lakme jewel sindoor - maroon (5ml) (Lkmjwlsindr)
Quantity: 1
Amt : rs.112.00?

I have received an unsealed and nearly empty bottle or used product. Suddenly while using i got to find that nothing...

I have booked the order on 29 may 17 order #[protected] — the order was transfered in 2 shipments — shipment 1 vide airway # p[protected] is received on 3rd june 1y but the shipment 2 vide airway #[protected] of holisol courier is still not received — continuously following with nykaa —
Every mail they are asking for 4-5 wd time — they are not able to understand that the payment is made in advance —
Pls take necessary...

The product i got from nykaa is bit different from the original product i bought in the market... The cap of mousse is found to be copper color but the one im having is wit the silvery color.. I got to know that the cap with copper color is the fake one. So i have mentioned for returning of the product and refunding with the original one... Kindly co operate...

Ordered products on 9th may. I returned 1on 11th may and 3 lipsticks on 22nd may. I got refunded for 1 but for rest 3 I havent received any confirmation regarding return nor they sent me refund status mail. I sent them passbook screenshot when asked about it. Since then i am chasing them through emails and calls but the customer care is highly irresponsible. They are just not refunding the amount and harrasing me mentally and also killing...

Order no:[protected] tracking number:[protected] has ordered this product on 18/05/2017 and on 29/05 the order has been but still waiting for delivery of this product starting.
From 21/05/17 i'm just been told the delivery will be done asap. Also people like zeenat shaikh & sharauf khan are the one who are very good in irritating the customers more by sending the same response again and again without checking what the customer is asking...

Have ordered the product from nykaa.com on 11/05/2017 and payment made via e - banking. Order no.[protected] has been shipped from site warehouse by india post-mr/da/west-1615 with tracking no. Ed[protected]in and will be delivered within 3-5days. But when product not delivered to given address after passing more than 16 days. Then i started calling number of times in a day on their customer care number [protected] and always got busy tone that...

Ordered faces lip crayon smokin hot with free sharpener. But did not receive any sharpener with it. It comes as free in store. It was not an offer from nykaa. Its from faces. So it was expected to get the sharpener. I have also sent mail to support team, but no update received.
Now i doubt the product is original or not!
Order id:[protected]

Ticket for complaining in support team: 914372....

'm a partime blogger, well the actual thing is that a lot of visitors to my site requested to trial out nykaa.. Their services and their products due to my visitors constrain, i' ve order 4 products from nykaa, where they shipped partial order (Shipped just 2, and left another 2 as processing) well no prob.in that, everything was going smooth.. Later they shipped one order which should consist of 2 items.. When i received the product 1 was...

I received 2 damaged items from Nykaa in a row. First, I received a hair spray (images attached) that had leaked half its product inside the packaging itself. After dealing with their brain-dead customer service over email (fun fact - they called me Akansha in their emails, when my name doesn't even start with the letter A and they have it on record) they gave me a store credit for 725 rupees. I used it against my next order and ordered a...

There is no seal on the product essence xxxl lipgloss.. What's going on???!!! U r selling fake products without seal. U r fooling people with fake items!!! I also received broken nyx bronzer compact. U ppl r fraud... U want to snatch peoples money. Disgusting site.. Plus don't trust this site... Most of the product i received is without seal. They even send testers that's your there's no seal...

I have placed a order from nykaa on 27/03/2017.
And i have recevied faulty product. The bottle of shampoo was open and same is available in attached screenshots also.
And because of that i have returned the product with other 2 products. I have been waiting for 1 month now.
But till now, i have not receive refund.
I have also attached mobikwik wallet screenshot for the whole month of april.
Uch a pathetic...

Hi my order number is : order #:[protected] i have order the product but there is no update on my product also no delivery date is mention. Please mention delivery date on my order and let me know when it will get delivered also let me know what will get dispatched as after reading all the post from this forum i can see that nyka is very bad in giving service please do not disappoint me and dispatched my order as soon as possible,...

I ordered loreal true match concealer from Nykaa.com.I had another same product from shoppers stop.When I got the shipment from nykaa.com, I was suspicious after seeing the packaging.It was different from my other product.but when I opened it, I got a broken makeup brush.It seems somebody used it and then returned and this nykaa.com people sent it to me after repacking it.Very very dissapointed with nykaa....

New Order #[protected]. This is my order number .
This was ordered more then 20 days back. I spoke to the customer care regarding my order and they said it will be despached soon.

I have no updates on my order yet. IS this a way you deal with your customers?
Or you guys are not interested. If you guys are not interested then please dont waste other peoples time and shut down your site....