Nykaa.com Complaints & Reviews

I have ordered 2 products by nykaa on 12/09/17. I have already paid for the product. But till now i have not get my products. I already lodge 2 complain. They assure me that i get my product today at 6.30 pm. But they are not deliver my product. Their courier service partner is aramex. Very bad delivery service. Till now i couldnot get my product. My order no is[protected].

Sir,
I bought a lacto calamine lotion from Nykaa online shop.My order number from Nykaa is[protected] .In their app its shown the price of lactocalamine is ₹65 for 50 ml and they have a discount over that product of ₹6 and I paid ₹59. I bought ₹541 worth product from Nykaa and I prepaid the amount before delivery through paytm. When the product is delivered it is just 30ml product worth ₹55. In the invoice they have shown that I ordered for a product which is ₹59 for 30ml lacto calamine and I just paid ₹39, which is an amount after ₹20 discount. In fact the actual MRP of 30ml lacto calamine is just ₹55. Nykaa is clearly a fraudster whom imposing an additional ₹4 over actual MRP of product. I am being fooled by Nykaa and I lost my ₹20. When I asked them for the same they try to convince me that it is my misunderstanding, but it is very clear for me and for them that Nykaa is doing such an offensive act. I hope IRDA will make an enquiry on my issue. Kindly do something against such fraud activities in online shopping.
I am ready to present any documents for the verification of this complaint

The pigmentation of the product is not at all upto the mark.. This is very disappointing.. I really didn't expect nykaa to do such a job.. It has a brand name now and it is endorsing so many foreign brands... If they cheat their customers like this... It is definitely going to spoil their goodwill... This is really very disappointing.. I am never going to place an order with nykaa again

I ordered some stuff... I got a call from a person who is gonna delivered my stuff and asked to come at place to pick my order. I told him that its supposed to be home delivery. Moreover that place where he wants me to come is just 2 minutes away from my home. M very frustrated now. I told him that i won't come nd i dnt wnt ur stuff. Worst site to order nythng...

Hi team,
We as a nation are growing at never before speed in the world of digitization. At last, people have started trusting online sources and applications like nykaa are shaking that bond.
I ordered mayblline gel liner, the brush which comes with it was duplicate. "maybelline" label was absent and while applying it feels so rough and hard unlike the original one.

I ordered clinique toner - nykaa delivered it without any seal, without any box. The product is worth 2050 and it was delivered like a golgappa on the road. God knows what is inside the bottle - is it plain astringent or actual product. Hate nykaa

I had ordered few products from nykaa still haven't received any products, their courier service is pathetic (Wow express) when i tracked the shipment its showing it's near by to my place but haven't got any items yet, after couple of days of waiting then i made fresh order, again they put my order to these same wow express courier service, this is not the end when i tracked the order it's showing data is not found!? Wtf?

My order number is[protected]. I had ordered four items, which included a pair of nivea cherry shine and original lip balm. But unfortunately i have received only the nivea cherry shine lip balm. Extremely disappointing. It costed me rs 148 for both but now i have received only one. I was hoping for a better service from nykaa. I would like to know when i woulb be receiving the other one.

Not happy with the delivery, placed an order on[protected], not received the parcel yet. Unsatisfactory experience in shopping with nykaa, you should make sure that delivery should be done according to the commitment.
Again i have received a message regarding the courier service unable to contact me, but i didn't get any call from any courier service.
Totally disappointed....

I had placed my order on 22 august 2017. They claimed to deliver within 2 to 4 days. On 27 august i talked to their customer executive. Her name was miss aarti. She promised to deliver the order by tuesday. Its been thursday today and i have no information about my product. This is the worst online site i have ever seen. Their terms and statements are totally fake.

I want to by face masks from the face shop under the offee buy 7 and get 7 free but i am not able to buy the face shop face masks... Even after applying right promocode which is.. Nyknlmehspin1 even when i am buying 18 masks.. I am buying 18 masks but still showing me that i need to buy 14 or more... Can u please look into this issue
Soon and help me buying the product which i need.. Thank you

Most pathetic site i have ever come accross. It's been weeks that i have ordered from nykaa. But i haven't received my shipment yet. Shame on you guys for being so unresponsible. And t is that my products are been delivered to my previous address even when i had changed my new address before ordering. I need my money back if i'm not getting my products. One bunch of # you guys are.

Dear nykaa
I have received my order today ie on 28th aug 2017 around 2.45pm. My order no is[protected].in this order you have listed 10products.in this parcel maybelline new york clear and glow bright benifit cream natural is missing. And other product ie garnier ultra blends henna blackberry shampoo 360ml which i got a old bottle with half of the product. And i got a face mask from the face shop lotus sheet mask which is not in my list. The total order is prepaid. I have purchased lots of things from nykaa. But this is the first time it happened. Now please help how i get my missing product and the half bottle shampoo. And please back your sheet mask. I am waiting for your replay

I have ordered two lipsticks from nykaa.com. They have a offer of free shrapner with crayon lipstick. Today i got my order but i got only two items and there are three items mentioned on the invoice. I have got other lipstick ie; lakme satin lipstick and the free sharpner but didn't got the lakme enrich crayon in the shade berry red. This is my worst expirience with nykaa.com. I want my order to be deli've red asap.

I have ordered two products from nykaa and found out that they are counterfeit or fake products as i scanned the barcide for the authenticity of the product.. I tried calling them thrice regarding the complaint and the issues but as soon as i said that i have a bar code scanner and i can place a difference between fake and genuine product they intentionally disconnected my call thrice... No courtesy to even call back as they are scared to listen about their fake products which are sealed very wisely in their site.. Worst site worst customer service worst policies.. Disgusted and highly disappointed... Fraud site just for taking money and never returning it back even though the complaint is genuine..

Nykaa is the worst ever online shopping site in india.. As i have purchased almost in all the websites i can undoubtedly stand strong on my comment.

Nykaa's fraudulent offers: nykaa tends to lurre people by giving false offers. They play very wise that their fooling play is actually a word game. Look into this matter and decide for yourself about this fake website who is eating our hard earned money and never commit a mistake of ordering things from them.

My issue: i recently ordered some skin care products from nykaa and one among them is a set of sheet mask.in their website they have displayed an offer stating that "buy 5 and get 5 free" (Please refer to the attachment) this is the first line we can see when we look for the sheet masks from the face shop brand. But in the brackets they have put some insane line like, "buy 10 and pay for 5" so as for as i am concerned, i needed only 10 and it's already stated in the first line as buy 5 and get 5 free, i thought in the second line they have provided some thing about being buying10 and it's compliment. So then when i enquired about my compliments, they simply denied that i didn't add 10 in cart so i am not eligible. I find this simply insane. Why can't you just put buy 10 and pay for five. Why on the earth have you mentioned buy 5 and get 5 free. Both the cases are not same. And then the customer care people are the most mean and unconvincing people on the whole earth. They will simply copy paste the same reply to whatever question we ask. When i called, they are telling about other people's experience there. Very very irritating. This website must be banned. They don't bother even a tad about the customers who are the backbone of their website.

The worst thing among all is when i am dealing with a complaint about my order they shipped it. They don't even maintain the database i think. Or it may be simply they ignore whatever complaints we have. When i said to cancel my order they say i need to resend the parcel to the courier boy and when the parcel returned to their warehouse they will refund. I know very well that this would never happen and i will lose my money. So i consoled myself that some thief has grabbed my purse and ran away.in my eyes, they are simply thieves.

From my part i have shared my frustration to almost all i know so that they won't get trapped with this fake thieves.

Today i received my package and payment mode was cod. Your delivery person neither had change nor had any card machine. Moreover, he clearly stated that 'nykaa doesn't provide us '.

However, i have managed to get 10rs less. And it's not about 10rs difference, it's about the service you are providing.

Request you to provide them card machine or they should carry change at least to avoid any big chaos in future.

Thanks!

I had ordered maybelline color sensational diamonds eye shadow topaz gold from nykaa.com on aug 8, 2017... Order no. #[protected]
... Which was delivered to me in completely damaged powdered form.. Nd i had tried many times but my complaint not submitted by nykaa.com.. It's not expected from nykaa.. I had a bad experience this time. But anyways i m hoping positive response from u. Thanks

I ordered 10 products from nykaa (Order #[protected] of which 5 of the products were duplicate. Good for nothing i had to throw them in the dust bin. Very disappointed with their products. I ll never buy any product from nykaa nor will recommend this to anybody. Horrible company.in the name of discount they are just cheating their customers. Moreover i unsubscribed their newsletter but still receiving the emails very day. Just got fed up of this

I ordered innisfree smart foundation dust block21 (15ml) as part of my order #[protected] on august 7th
The product was delivered to me today when i saw the product it was unsealed and looked used
I want it to be replaced
I have never had a bad experience with nykaa
But this time i'm totally disappointed
I raised a request for replacement of the product in the return/replacement section of nykaa.com but i haven't received any email/message regarding the matter

I ordered 07 products from nykaa online shopping with the order no.[protected]. Out of 07 products ordered, only one had an original seal on it. Rest, 06 of the products did not have any of the seals neither the original nor a sellotape on them. One of the product's original seal was broken and was half empty! There was no proper packaging on each products as such, all of them were rolled inside a bubble plastic and was placed inside a carton. Everyone does not have time to return and follow company's "easy" return policy!!