Nykaa.com Complaints & Reviews

I had ordered an item on 2nd July . it was niot deliverred for a week, so I called customer care and informed. They said they will deliver. Against. Called thrice to get the status. I got same status. Then I asked them to return, they said they eraised return and I never got money or product till now . now I cannot take this anymore . even after I said to return they dint initiate return . in fact the delivery guy called me last week and asked if I am available at office to receive. But I wasn't at office. After I said that he dint call till now.

The offers are not being added to my cart which the company claims to be. I have spoken many times on their customer care number. I have also mailed several times on support helpdesk but neither they have provided any solution nor I have received any reply from their support Team.

Based on the products attached in My cart, I am eligible for the following offers:
1. One wow mist on purchase of wow products worth Rs. 850/900 Which I had Bt the free mist have been removed from My cart.

2. Set of cannes earrings on purchase of Rs. 1200/- From Loreal paris.

3. One makeup pouch on purchase of luxe products worth Rs. 3000/-

4. One vanilla lip balm on purchase of kama products of rs. 2000/-.

5. One teenage creamy sachet with purchase of Rs. 2000/- with Forest essentials.

6. Free 5 face mask on purchase of 5 of similar price.

Only 5th offer is reflecting in my cart.

I have waited for whole 5 days but company is least bothered.
All the snapshot have been sent to the company but of no avail.

I placed an order on 11th june containing 5 products out of which 3 are received but still, 2 are pending with aramex, now its more than 2 weeks and i am really fed up of calling those people. I called them twice but no action is being taken by this date and today they are not even picking up the call. I want my products to be delivered by the end of the day. And i am not going to order anything further because i am completely pissed of with the services.

I have duped by sending wrong products. I filled a complaint, but 20 times i was asked my order number, and don't know how many times the refund ticket was generated.
On mail, they claim they sent the wrong product as the product was not available, and now failing to respond, blocking me on twitter, instagram and even not responding to nykaa.com website.
Now approaching consumer forum for sorting out this issue.

This is really sad to notify you that i have order a pair of nail paints for the very first time from your site but unfortunately have received the parcel with one of the bottles broken. This is highly unprofessional and it hurt me physically as well when the glass bottle made a cut in my finger.
And so i want u people to look into this matter seriously and refund my money as soon as possible. Invoice number is as follows: nyk[protected]; order number is:[protected].
Kindly show some integrity and either send me my nail paint in proper condition or refund my money.
Disappointed customer
Maneesha banerjee

I am requesting for refund for the empty parcels i have received. But they are providing no response since 1 week for refunding my valuable money i have spent :

1. Order # :[protected]
Product : lakme jewel sindoor - maroon (5ml) (Lkmjwlsindr)
Quantity: 1
Amt : rs.112.00?

I have received an unsealed and nearly empty bottle or used product. Suddenly while using i got to find that nothing is coming outside through the sindur brush and then when i saw through torch i found its nearly empty.

I request for a refund asap for my valuable money : rs.112.00

2. Order #:[protected]
Product : bio oil (125ml) (125ml)
Quantity: 1
Amt: rs.595.00

May be the seller has overlooked while packing or else if it is said to be packed and shipped, then it might be while conveyance it went missing because the old courier guy who delivers me the item usually every time, opened his huge bag in front of me and out of many items he managed to find mine.

I request for a refund asap for my valuable money : rs.595.00

3. Order #:[protected]
Product : ducray keracnyl foaming gel (100ml)
Quantity: 1
Amt: rs.495.00

May be the seller has overlooked while packing or else if it is said to be packed and shipped, then it might be while conveyance it went missing because the old courier guy who delivers me the item usually every time, opened his huge bag in front of me and out of many items he managed to find mine.

I request for a refund asap for my valuable money : rs.495.00

4. Order #:[protected]
Product : neutrogena ultrasheer dry touch sunblock spf 50+
Quantity: 1
Amt: rs.549.00

May be the seller has overlooked while packing or else if it is said to be packed and shipped, then it might be while conveyance it went missing because the old courier guy who delivers me the item usually every time, opened his huge bag in front of me and out of many items he managed to find mine.

I request for a refund asap for my valuable money : rs.549.00

I have booked the order on 29 may 17 order #[protected] — the order was transfered in 2 shipments — shipment 1 vide airway # p[protected] is received on 3rd june 1y but the shipment 2 vide airway #[protected] of holisol courier is still not received — continuously following with nykaa —
Every mail they are asking for 4-5 wd time — they are not able to understand that the payment is made in advance —
Pls take necessary action

Regards

Pratibha

The product i got from nykaa is bit different from the original product i bought in the market... The cap of mousse is found to be copper color but the one im having is wit the silvery color.. I got to know that the cap with copper color is the fake one. So i have mentioned for returning of the product and refunding with the original one... Kindly co operate

Ordered products on 9th may. I returned 1on 11th may and 3 lipsticks on 22nd may. I got refunded for 1 but for rest 3 I havent received any confirmation regarding return nor they sent me refund status mail. I sent them passbook screenshot when asked about it. Since then i am chasing them through emails and calls but the customer care is highly irresponsible. They are just not refunding the amount and harrasing me mentally and also killing my time.

Dont ever buy from nykaa. This is worst website and the customer care is just pathetic.

Order no:[protected] tracking number:[protected] has ordered this product on 18/05/2017 and on 29/05 the order has been but still waiting for delivery of this product starting.
From 21/05/17 i'm just been told the delivery will be done asap. Also people like zeenat shaikh & sharauf khan are the one who are very good in irritating the customers more by sending the same response again and again without checking what the customer is asking for. These guys are so irresponsible that they are not even bothered to reply to my email within the given time frame. I dont understand what kind of people have nykaa has hired. It's been more than 10 days i have not received the product and you guys want us to refer this [censored] app to our friends. This was my first and last experience with the [censored] nykaa... I will be lodging a complaint at consumer court for giving me incorrect timeframe and not delivering the product on timeframe also for pathetic customer service. Regards...

Have ordered the product from nykaa.com on 11/05/2017 and payment made via e - banking. Order no.[protected] has been shipped from site warehouse by india post-mr/da/west-1615 with tracking no. Ed[protected]in and will be delivered within 3-5days. But when product not delivered to given address after passing more than 16 days. Then i started calling number of times in a day on their customer care number [protected] and always got busy tone that all executives are busy in another calls luckily once i got a chance to talk to their customer care executive and she has given me assurance that your product will be delivered soon again i waited for few days and thought that may be product will be deliver but i disappointed again. After all this i started calling again on their customer care number but this time didn't get chance to talk to their customer care executive. Complain on their customer care e mail id [protected]@nykaa.com but not resolved, please help...

Ordered faces lip crayon smokin hot with free sharpener. But did not receive any sharpener with it. It comes as free in store. It was not an offer from nykaa. Its from faces. So it was expected to get the sharpener. I have also sent mail to support team, but no update received.
Now i doubt the product is original or not!
Order id:[protected]

Ticket for complaining in support team: 914372.

'm a partime blogger, well the actual thing is that a lot of visitors to my site requested to trial out nykaa.. Their services and their products due to my visitors constrain, i' ve order 4 products from nykaa, where they shipped partial order (Shipped just 2, and left another 2 as processing) well no prob.in that, everything was going smooth.. Later they shipped one order which should consist of 2 items.. When i received the product 1 was missing, the hell! Tried to contact customer care
(Telephone - held me online for ages
Mailed them - just no response at all.)
Wtf! Nykaa.. You messed at a wrong time.. You just held out a lot of traffic to your site, 'm gonna infrom and write about this thing and request every rookie not to purchase anything from your site, who just have a worst customer service and negligence ever... Nykaa you won't grow up.. & i think a lot of people faced the same situation who was just a first buyer in your site. (Highly targets a first purchase buyer) i can read the complaints out here, & m gonna post these complaint links too..

Order #[protected]

1.) juicy chemistry cell construction serum (Delivered)
2.) juicy chemistry lemon essential serum (Product missing!!)

3.) plum green tea toner (Processing)
4.) inature charcoal face scrub (Processing)

Atleast you see my clipboard here.

Hope the key people of nykaa are aware, of what things are going on within...

~tj

I received 2 damaged items from Nykaa in a row. First, I received a hair spray (images attached) that had leaked half its product inside the packaging itself. After dealing with their brain-dead customer service over email (fun fact - they called me Akansha in their emails, when my name doesn't even start with the letter A and they have it on record) they gave me a store credit for 725 rupees. I used it against my next order and ordered a NICKAK NY eyebrow gel mascara (images attached) among other things.

This fake piece had never seen a drop of mascara gel in it - I rubbed the wand against cloth to check if it had dried up, but no - it was a fake product with which Nykaa had cheated me. You can see in the pictures how the bottom of the mascara barrel can be seen - not a drop of mascara here. I lost 495 rupees this time, and I am so disgusted with this website that I will never place an order here again ( I must have given them thousands of rupees of business - never again) I don't even want a refund now - I just want to make sure everyone else out there who might be tempted to shop with Nykaa knows the truth about this website.

There is no seal on the product essence xxxl lipgloss.. What's going on???!!! U r selling fake products without seal. U r fooling people with fake items!!! I also received broken nyx bronzer compact. U ppl r fraud... U want to snatch peoples money. Disgusting site.. Plus don't trust this site... Most of the product i received is without seal. They even send testers that's your there's no seal

I have placed a order from nykaa on 27/03/2017.
And i have recevied faulty product. The bottle of shampoo was open and same is available in attached screenshots also.
And because of that i have returned the product with other 2 products. I have been waiting for 1 month now.
But till now, i have not receive refund.
I have also attached mobikwik wallet screenshot for the whole month of april.
Uch a pathetic system. It was my mistake to order from nykaa.

Order #: 60077647

Hi my order number is : order #:[protected] i have order the product but there is no update on my product also no delivery date is mention. Please mention delivery date on my order and let me know when it will get delivered also let me know what will get dispatched as after reading all the post from this forum i can see that nyka is very bad in giving service please do not disappoint me and dispatched my order as soon as possible,

I ordered loreal true match concealer from Nykaa.com.I had another same product from shoppers stop.When I got the shipment from nykaa.com, I was suspicious after seeing the packaging.It was different from my other product.but when I opened it, I got a broken makeup brush.It seems somebody used it and then returned and this nykaa.com people sent it to me after repacking it.Very very dissapointed with nykaa.

New Order #[protected]. This is my order number .
This was ordered more then 20 days back. I spoke to the customer care regarding my order and they said it will be despached soon.

I have no updates on my order yet. IS this a way you deal with your customers?
Or you guys are not interested. If you guys are not interested then please dont waste other peoples time and shut down your site.

I ordered on 23rd March and now today is 1st April. I already paid for it. Till date I haven't received the product.I an unable to track and there's no help. I am worried. Please do look into my matter and solve the issue at the earliest. My order number is[protected] for the package.I was told by the customer care that it will be delivered within 3-5 business days latest. But it has passed 9 days. I have no clue what to do. And moreover I an unable to contact the customer care. The hotline is disconnected.