Nykaa.com Complaints & Reviews

Dear Customer,
We regret to hear that you went through a lot of hassle. Hope that your refund has been done by now. If you are still facing any issue with regards to your order, you can write to [protected]@nykaa.com .

Dear Rashmi,

We apologize for the inconvenience. The support team has resolved this for you. Hope the resolution provide was helpful.

Dear Namita,

When you purchase from www.nykaa.com you can be assured that you are purchasing 100% genuine and authentic products.
We are an Inventory led enterprise and all products are supplied to us by the brand directly, or the official distributor,
so you can be sure of the origin, and authenticity of anything you purchase from us.

Dear Salman,

We apologize for the inconvenience caused. The orders were cancelled from our end due to the reward points misused on multiple orders. We have refunded the total order amount back to your account. Hope this is helpful.

Dear Sweta,

Please accept our sincere apology.
It was clearly a mistake at our end and not one that we take lightly.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. We thank you for bringing this to our attention.
It will help us improve our operations and services.We noticed that the order was delivered to you on the 24th Feb and are glad that you now have your favorite products.
We very much appreciate your business and hope that you will remain a valued customer.

Dear Shivani,

We sincerely apologize for the inconvenience caused. As per our conversation, we have forwarded the details via email. Hope this is helpful.

Dear Harshit,

We have requested you to view our website on every interaction to check if we have MAC products available, which we do not. The time we requested you for; was to check again if there were any MAC products we went live with, even if for a few days however, we have never on boarded MAC and have communicated this. Our resolutions for wrong products do not take more than 48 hours however, when we do not curate MAC & Baxi products, it makes us wonder what went wrong. We do not share our warehouses with any third party which eradicates any room for errors of this level.

The pictures of the order page you have sent us does not show any MAC or Baxi product which is why this has not be resolved as we cannot send you products we do not have.

Please feel free to reach out if there is anything we can do for you however, taking back products we have not delivered is against our policy.

Nykaa.com — I haven't got product's and they send email like they can't refund money

I ordered some products in www.nykaa.com, I haven't got products also and not ready to refund. They sending mail like they won't refund.

Dear Mahima,

We are still waiting for you to send the products to us so that we can initiate refund.

As confirmed on email earlier, all our products are sourced directly from the brand and cannot be fake however on your desire, we have instructed the accounts team to initiate refund for the products after we receive them.

Kindly share the tracking details for the products you wish to return to initiate refund.

I had placed an order for 6 products on[protected] and all the products had reached Bangalore on[protected], however I did not receive it. On[protected], I mailed the team for further enquiry and there has been no proper response. Further, I cancelled the products on[protected] and the refund has not been initiated, the customer care personnel is clueless. This is a very irresponsible behavior and they have no means to sort it out.

I also ordered 14hrs maybelline lipstick it's a fake one as it is very powdery and patchy even maybelline store people also said it's a fake bought same lipstick from store it was so smooth on lips and creamy too i'm never gonna buy anythng from nykaa now onwards...

Nykaa is the worst ever online shopping site in India.. As I have purchased almost in all the websites I can undoubtedly stand strong on my comment.

Nykaa's fraudulent offers: nykaa tends to lurre people by giving false offers. They play very wise that their fooling play is actually a word game. Look into this matter and decide for yourself about this fake website who is eating our hard earned money and never commit a mistake of ordering things from them.

My issue: I recently ordered some skin care products from nykaa and one among them is a set of sheet mask. In their website they have displayed an offer stating that " buy 5 and get 5 free" (please refer to the attachment ) this is the first line we can see when we look for the sheet masks from The face shop brand. But in the brackets they have put some insane line like, "buy 10 and pay for 5" so as for as I am concerned, I needed only 10 and it's already stated in the first line as buy 5 and get 5 free, I thought in the second line they have provided some thing about being buying10 and it's compliment. So then when I enquired about my compliments, they simply denied that I didn't add 10 in cart so I am not eligible. I find this simply insane. Why can't you just put buy 10 and pay for five. Why on the Earth have you mentioned buy 5 and get 5 free. Both the cases are not same. And then the customer care people are the most mean and unconvincing people on the whole Earth. They will simply copy paste the same reply to whatever question we ask. When I called, they are telling about other people's experience there. Very very irritating. This website must be banned. They don't bother even a tad about the customers who are the backbone of their website.

The worst thing among all is when I am dealing with a complaint about my order they shipped it. They don't even maintain the database I think. Or it may be simply they ignore whatever complaints we have. When I said to cancel my order they say I need to resend the parcel to The courier boy and when the parcel returned to their warehouse they will refund. I know very well that this would never happen and I will lose my money. So I consoled myself that some thief has grabbed my purse and ran away. In my eyes, they are simply thieves.

From my part I have shared my frustration to almost all I know so that they won't get trapped with this fake thieves.

Was in love with nykaa.
But its a fake website.
You will fine fake product on nykaa.
Not all products are fake on nykaa but yes they sell fake products.
I found so many products fake but i was in assumption that this product does not suit on my skin.
But after i wrote review for product in which i felt i have wasted my money.
Nykaa is not updating bad comment for product.
Nykaa is updating only good reviews.
And i think that good review are fake.
Customer service is pathetic.
Before some time i called to nykaa and rep was unable to answer me on my complain and queries so he disconnect my call.

I purchased 3 neutrogena face washes of which all are fake. packaging is also different and it causes more irritation and acne on skin and burning sensation in the eyes. Nykaa.com kindly give me refund.

I have bought a Neutrogena blackhead clearing face wash from Nykaa and it does not look genuine to me. My skin started feeling strange after using it. It is to be noted that my skin is quite resilient but this product from Nykaa did not go very well with me. I suspect that the product might be fake or counterfeit and the label reads that it is made in Thailand, so the quality of the product can be deemed to be questionable in nature. Anyway, I just hope that the product is real and authentic.

I have ordered TWO nykaa rock n roll pink 07 paintstix with some other lipsticks. My order number is NYK[protected]
These two lipsticks should be same because I have ordered same lipsticks in two quantities but one lipstick is damaged and the bar code is also destroyed. Also these two shades are not same. The one which is destroyed is a FAKE product. I am not happy with my shopping. I want a replacement. I want the original lipstick.

I have been a crazy fan of Nykaa. But yesterday i received the replacement for my earlier damaged Nykaa pink trousseau box, which was a fake. The box was of cheaper quality, different design, different size and look, the inner mirror was shattered, the brand name of Nykaa was not written anywhere. I don't know what I'm going to do with such a box anymore!

I ordered loreal liss unlimited Shampoo masque and serum. Serym and masque bottles are leaked and product seems duplicate.
I recieved this order few minutes ago.

I recently received Maybelline fit me foundation from Nykaa and unboxed it. The product seal was already open. Please done cheat the customers by sending the unsealed products. When we are paying you, its your duty to send the packaged product with right quantity. Dont try to fool us by your discounts and offers.

Hey this is pooja i want say about what does company do for there costumer . The worker of this brand do fraud with us how I will tell u my incident yesterday I was order one product 984 something and second day means today I have cl from other no. He told me tht mam i m from nykaa and u win a prize ... Mene bola ok then he told me mam won iphone i m not taking serious but whn he told me tht mam yesterday u order this product how they knw about my same digit order means na the worker of company do like this he told me mam do shoping 5000 on nykaa u get discount of 3000 and after tht iphone ka GST bill ka jhut bol kar mere se 29000 ka transaction karya it means na ki kbhi nykaa se shoping mt karna nykaa worker are fake after he said u mam this was scammer cl smone hacked ur acct is this right wording it all playship of nykaa how to use there costmer even I always shopping from nykaa oand amazon but it's first tym hpn with me even they not refund my money and not receive my cl in nykaa sm grp of worker like tht who jst do like this

I ordered Maybelline concealer and foundation from nykaa. And concealer is fake as it turns grey right after applying and it is not expired. Now that concealer is of no use to me. Also finishing of foundation is not good.
I wondered why in some products, reviews are soo good and same product reviews are so bad but after going through my case, I am sure they sell fake products
I have made up my mind to never purchase any product from nykaa.

I ordered many products from Nykaa via order No Order NYK[protected], one of the product is Kama Ayirveda night cream, it’s 100% fake as the colour touch feel is absolutely different than originally prosecuted directly from Nykaa

Dear Damini,

We apologize for the experience you had regarding this order with us. We have shared this with the management and hope appropriate action will be taken. Thank you for bringing this to our attention. We will make sure this is not repeated again. Regarding your order, as per updates it has been delivered to you.

I know ! This happened to me with nykaa as well.

Hello my order no[protected] free item nyx cosmetics soft matte lip cream not delivered in box items total items mention 8 items but inside the box only 7 items available please mera free product nyx cream soft lipstick return kijiye nykaa request hai

Please. Urgent resolved my problem and please free item dedijiye nyx lip creme free lip gloss item please order no # NAH3361262 /[protected]

Nykaa free prive gift today delivered this shades so cheap not useful for me this shades please help me

I received one packet today with 4 items ... all else was fine buy the eyelash box by renee was empty

The 15ml Nivea Aqua Effect Refreshing Face Wash that was delivered as a sample, has not yet been launched which is why the free sample. That product is not available online as yet, at least for now and not on our website. So dispatching the 185 ml (which we do not have), as a free gift on a purchase of a Lip Balm of Rs.165/- would not be possible.After exchange of messages we hope we resolved the issue you had and are now satisfied with the resolution.

My delivered product is completely damaged

My order number is[protected] in this order there is a Mua product i.e its blusher name - Blossom is completely damaged i want to return this product as soon as possible . Hope for soon reply. Really disappointed this time.

I had placed an order for 6 products on[protected] and all the products had reached Bangalore on[protected], however I did not receive it. On[protected], I mailed the team for further enquiry and there has been no proper response. Further, I cancelled the products on[protected] and the refund has not been initiated, the customer care personnel is clueless. This is a very irresponsible behavior and they have no means to sort it out.

Dear Shweta,

It was nice talking to you.

We assure you of a solution at the earliest after investigation with the courier service.

It would be really helpful if you can update Nykaa as well through our support teams (emails, calls and chats) for assistance before others.