Nykaa.com Complaints & Reviews

NYKAA website confirming order and cancelling offen.
i had wasted my time for that and i wasted my data packs also.
simply they cancelling the orders.
ORDER #[protected].
ORDER #[protected]
ORDER #[protected]
ORDER #[protected].

they cancel all orders.
kindly take action on these.

Regards.,
Md Salman
[protected]

I have order some cosmetics from nykaa on 14 th Feb. I paid through my Mobikwik wallet as some cash back offer was there. My money was deducted from wallet and the cash back also. What the hell happened was the order did not get placed. Now I am trying to contact the nykaa customer care but they are the worst ever, not picking up the phone.I am not able to get my money back.. Please help.

I ordered 9 things together, 5 came in 2 days but other 4 came in 6 days i was disappointed with that. But in 2nd parcel i found that you guys sent me sunsilk shampoo of 80ml but i have ordered 180 or 185ml. I am having loss of rs72.
order no. #[protected] please see to it

I have ordered cosmetics product from NYKAA.COM, worth 13000 and received wrong products in the box, then i had a conversation with the customer service of nykaa and their team head SACHIN for 1 month and 15 days in regular intervals about the refund . But the company previously the company asked for time and now they are saying we are not wrong, and blaming me and courier company and others that may b they are wrong; they told we will not refund any amount. Please help me
Thank you

I havebordered 2 maybelline lipsticks from nykaa . Order number is[protected]. That is a stayon lipstick frm maybelline. I have purchased the same product from the market as well but the lipstick i have purchased from nykaa doesent stayonn for 3 hours also. It is supposed to stay on for 14 hours. The products tht i have received from nykaa are fake. I want you to please change the product and sell the genuine one. I know you dont manufacture...

Today (14/12/2015)i spoke to Vaibhav Ghadhe who reports to Sachin Teji ( as informed by him) in regards to the order no.[protected] and trust me, he is the most useless and arrogant person i have ever interacted with. i was calling them to check my order status and when i asked him to give his full name and complaint no he quoted ( Why am i asking his personal details and why am i exaggerating everything. I warned him not to be rude as it is my 2nd call for the same issue. But the person was just repeating the same stuff. I was under impression that customer care executive put themselves in customer shoes and provide resolution but this guy was really high in attitude and very argumentative. He said he will call me back tomorrow anytime before 4 PM and i have demanded a call back from one of the highest manager available on the floor. Not sure if someone is or will be reading this. Complaint no. for this conversation is 7596. Please take some action to improve the quality of service. I am still waiting for my order which is not connected yet with the courier guys. Do something to expedite it else definitely you guys will be loosing one good customer. In case you want to get in touch with me, please write me at damini.[protected]@gmail.com

We have ordered a Roots Professional MorocVita Oil, Size Variant 120ml.. ORDER CODE :[protected].. But i received an expiry bottle. i have been trying to contact them via mail and phone call but no response. They cheated me by delivering the expiry bottle. In home delivery they never let you check the product before payment which isn't good at all. after wards they don't respond if you find any issue or if you wan tot return.

Nothing to say, if i dont receive my orders by tomorrow morning 11.30 i will press leagal actions in consumer court against you. if you cant supply at time dont take any orders further you @$%#^%#%^^##$^#$^.. get lost you #!@@#%@#$^#$^ my order nos are ED[protected]IN, ED[protected]IN

I ordered Deborah foundation from nykaa but the manufacturing date is April 2014 which makes it 2 years old. Its expiry date is in 5 months and I know I cannot finish the bottle in that time frame as I intend to use it only for winter. When I spend money on a product I expect to use it on my convenience since it's mine. You send me 2 years old product and expect me to finish within few months. Money doesn't grow on trees. Also I contacted the customer care and it took forever to get connected after that her put me on hold for all which "my lot balance got deducted". His only response was to send an email to nykaa. Please appoint better customer care executives who are actually able to help customers. I did send an email 2 days back but am yet to hear back. I have attached the product and invoice pic as well.

Contacted the company first as shipmnt deayed, y delayed cant procure items, advised send wht they procured atleast, they did send all but most expensive make up kit in worn out damaged condition unsealed, contacted cust serv click photos n send us did tht n send them date photos too if i pay 1750/- per product i need it to use it for maximum time not a few months only. L

I had ordered some products with nykaa on 11 Oct 2015 with order no.[protected], which cancelled on next morning calling at their customer care centre. They told me my amount of Rs 972 would be returned in next 2 to 3 business days, but of yet they havent returned it yet. When I called them up they said their courier service has not yet returned it yet to their warehause and unless thats done they wont refund it.

I had a very poor experience both times I shopped at Nykaa. The first time half the items were out of stock and we found out only after we placed the order. Maybe we could have chosen to buy all the items together elsewhere. The second time they sent me a Natio product unsealed in damaged condition and when I complained they replaced it with an equally damaged one. Now I am chasing them for a refund and they are unreachable and don't reply to emails. I would never shop with them again.

Sir, I had ordered 7 items from nykaa.com on 24 AUG 2015 . the order number given by nykaa in my email was[protected]. On 03 september 2015, I received two parcels from Nykaa via Post Office Delivery boy out of which one was in torn condition. So I refused to accept it. Hence i dont know what product it contained. While I opened another packet which was beautifully sealed, the invoice of which read Loreal Professional Instant Clear Shampoo 250 ml, was empty, containing only the invoice paper and the safety polythenes. I cant believe Nykaa.com can ship an entire empty packet, beautifully sealed, and that too for a prepaid order. I have not received my other products till now, and even if I receive them, only you people would know whetehr they are empty or they contain my ordered products in real. I am writing this email with great disappointment . Please arrange to refund my entire money which I have paid. Though i wrote an email to nykaa.com immediately after receiving the packets, they havenot replied or responded till now. Punam Tanti Digboi Assam Mobile [protected] Email punam.[protected]@sbi.co.in

I had made orders for two products and one got delivered on time. But the delivery of the other product was delayed. I wasn't going to be I'm town for the next one month so I asked them to make a cancellation and refund. I wrote to them at least 7-8times.no reply. First. Reply came wen I had already left the city Second. They delivered it at the security. Third. I tried calling them, but they made me wait for 10-10 mins and didn't...

I want to file a complaint against Nykaa and their courier partner Delhivery. I placed an order on August 8th, 2015 with them and received a message regrading on august, 11th, 2015. But that order is not delivered to me till date. After several follow ups with both parties they are just telling that order is delivered. Nobody is considerate enough to do follow up or assure that either my order will be delivered or amount will be refunded. both the parties are irresponsible and i am fed up their service and want you take proper action against them.

Nykaa Finds NEW WAYS to CHEAT on Customers... The new offer going on is Buy any Nivea Product and Get a Refreshing Face wash of Nivea free...The picture shows a good quantity size of facewash.. But actually what I received was a sample of the product which was only 15ml. -Date of Incident-7/7/2015 -Nykaa Nivea Product Category -Please send me the proper size of the face wash which is being shown in the picture -Below attached is the screenshot of the Ad showing the Actual size of the Product..

I ordered shampoo from NYKAA and paid money with net banking. I didn't get my product but status is showing that they delivered product which is totally wrong. My order no was #[protected] and delivery courier awb # [protected]. I have cctv footage for my building which proved that there was no delivery for me from NYKAA.

Please help me out ASAP.

Hi, I am Saurabh Kumar from Delhi. I had ordered Head & Shoulder shampoo(2 qty) on 27th July 2015. As per the order terms, I was supposed to get 2 Head & Shoulders Conditioners and 1 Dove Conditioner complimentary along with my order. Further, the entire order was supposed to be delivered within 4 business days i.e. latest by 31st July 2015. I had received the courier details and the AWB number on 29th July morning, then I waited for 2 days and called up the customer care on 31st July 2015 regarding the delay. However, I was really surprised to know that the customer care representative was hardly concerned about the delay and responded very calmly that'sir wait for 1 more day' as if this is very regular complaint from all the customers. I said that I made 2 more orders on 27th July from Big basket and Purplle and have received both the deliveries on 29th July, so why is your delayed. He provided a careless replay that'their warehouses are in Delhi, whereas ours is in Mumbai' hence the delay. After following up with courier partner multiple times, finally I received my product on 1st August, however I was again surprised to see that 2 Head & Shoulder conditioners were missing. I called up immediately to their customer care and once again another calm reply(with ZERO concern for my problem) was given that'sir you have to follow a process. please take pictures of the product received and send it to us as [protected]@nykaa.com and we will come up with the resolution. Don't worry we have very effective and prompt customer care service'. I called their customer care guys on 2nd August in the noon to check the resolution status and was told that 1st Aug & 2nd Aug being non working days nothing has been done till now. We need 48 business hours to respond to your complaint. I was amazed at their so called effective and prompt customer care service. Now, I have no clarity regarding their resolution(whether they will send me the conditioners or they will refund the amount paid by me). I cannot use this shampoo, because they may ask me to return the same anytime at their sweet will. Guys please avoid this website. They have pathetic customer care service and quality check mechanism.

I had ordered a L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance combo box from Nykaa.com on 20th April 2015. On 23rd April, I received the delivery, but unfortunately the product packed date was April 2014 and best use within one year. That means it was an expired product. I complained to the site and the response was "We would like to inform you that we have stock up this product "L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance" in our inventory from our supplier with latest manufacturing dates. We assure you if you will order this product from us we will be sending you the product with latest manufacturing dates." They resent the product and I received it on 6th May. But again the same problem. The products received were past the best before date. I complained again to the site, but they want the products returned for a full refund. If I send the products back, they will resend the same to other innocent customers who may even use the expired products. Pls take appropriate action against this fraud site. I have the product and the requisite images to support this.

i have ordered a whey protein on 25th june - stil not recd the order nor any response everytime i call up the customer care they say within 2 days it will be delivered but again no response i suggest they should be more responsible towards customer service