Claimed

Nykaa.com Complaints & Reviews

www.nykaa.com

1

Updated: Dec 5, 2025

Complaints 1146

Resolved

76

Unresolved

1070

Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Nykaa.com

Having problems with Nykaa.com?

File a complaint and get it resolved by Nykaa.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Nykaa.com

Nykaa.com reviews & complaints page 53

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Gurgaon, Haryana, 122002

Website: www.nykaa.com

I'm extremely disappointed with Nykaa.com. I ordered one Mac lipstick a couple of days back and I missed the delivery since my shift got over by that time. I received a message from the courier company that they could not contact me. I immediately tried getting in touch with the Nykaa customer care, have sent them multiple email ever since but they haven't replied yet.

I'm clearly appalled by their casual attitude. The worse part is that I have already made payment for this order but nobody is responding. Just so they speak to me I placed another order for a kohl. I received a call from a female confirming my order and then I also told her about the Mac lipstick order. She assured that the lipstick will be delivered soon but to no avail.
I'm clearly EXASPERATED!!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411006

Website: nykaa.com

Order[protected] includes Maybelline Lip Smooth Color Bloom, but instead they sent me some nail paint. [nykaa support ticket id 649682]

Also, for one of the product, L'Oreal Paris True Match Genius 4-In-1 Compact Foundation product, mfg date is nov/2015. If expiration year is 2018, is it okay to send products from 2015? [nykaa order id[protected] ]

I raised the complaint and they sent me back the same product.

It has been a week and I haven't received any reply from nykaa team.
I tried to contact customer care, number provided in website, via twitter, facebook, but all in vain.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700141

Website: nykaa.com

I have not got my refund yet for the order number[protected] which was for a MAC foundation +powder which was used beforehand and I wanted to return it .
After calling continuesly for a week I got a chance to get connected in which I was said my area dsnt fall under the pick up region so they asked me to courier it to them and that they would refund my courier charges ...it's been 3 weeks now ..I can't connect them over the call neither is my money refunded ..let alone my courier charges ...I am really disappointed with nykaa ..this has happened many times and I have to waste my time and energy behind them for my issues ..this time it's just heights...please look into the matter sumone please ...I am just sooo annoyed.

View replies

G

Gowri S

from Bengaluru, Karnataka

Sep 28, 2017

I ordered one night dress from nykaa on 11th september .I paid rs 740 online through my debit card.I got a mail from them saying that my dress got shipped through bluedart on the very next day.But later on 15th sept I got an email saying Bluedart couldn't deliver order to my address so they returned it and my refund will be initiated within 5 business days.I waited patiently for 5 days but I didnt get my refund.I contacted nykaa again and they said refund has already been initiated on 15th sept and money must have credited to my coount.I replied them with my bankstatement copy.They replied me that they will check and inform me back but nothing happened.I chatted with their customer service on nykaa site and they said they have again reported it to concerned department and I will get feedback with 2 hrs..nothing happened..again I mailed them but they told me the samething over again and again stating refund is already credited.So again I replied them with another copy of bank statement but till now no response..Extremely disappointed with such careless response from nykaa.The worst experience I got from an online shop.

Did not get a refund of my order, courier charges were also paid by me. - Comment #2866028 - Image #0

Did not get a refund of my order, courier charges were also paid by me. - Comment #2866028 - Image #1

Did not get a refund of my order, courier charges were also paid by me. - Comment #2866028 - Image #2

Did not get a refund of my order, courier charges were also paid by me. - Comment #2866028 - Image #3

Did not get a refund of my order, courier charges were also paid by me. - Comment #2866028 - Image #4

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 160047

Website: www.nykaa.com

Hi i ordered a babyliss curling iron i was not satisfied with the results so i wanted to exchange it . I mailed their customer services 4 times but they never reply back . I ve been trying to get in touch with them through helpline no but thats always busy . They dont value their customers at all . Pathetic service. Order no . IsORDER #[protected]
Order placed on Friday, February 10, 2017
Then they will say they cant exchange the product after 5 days .

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700107

Website: www.nykaa.com

This is my first experience with Nykaa, and its horrible!!!
I ordered sunscreen back on 08.02.2017 and Nykaa promised to deliver the same within 5 days. Today is 15.02.2017 and neither did I receive my item, nor can I track the order (last updated on 09.02.2017 on app).
Another issue is that I ordered 88ml, and the update (whatever they are showing) is based on 30ml. The order is a pre-paid one.
Their so called Customer Service no. is always busy.
And I had mailed several times to their customer care, they didn't even bother to revert back.

+2 photos

View replies

B

Bakbak

from Mangalore, Karnataka

Feb 27, 2017

Order No. #[protected]. The Lakme eyeconic kajal that I received was duplicate. I have been using this kajal for almost three years now and this is a duplicate one. I dropped in a complaint and tried to call the customer care so many times. No response received.
Highly disappointed.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400013

Website: www.nykaa.com

I had ordered a kaya product with order No.[protected]. I had made the payment online. But to my surprise I neither received a confirmation call regarding the order nor any correspondence regarding the shipment. After sending emails to their CCR team, no one responds. even their CC no. also does not connect to the CCR. after various calls finally the call got connected and they kept the call for more than 10 mins on hold and they said that the product is no longer available at their website and they will refund the amount. how cheap of NYKAA. never use this websit for placing any orders. They are no. 1 fraudsters and I have still not got my refund.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400013

Website: Nykaa.com

Order #[protected]
I recently ordered two products from nykaa.com but revieved just one!! The payment method was cod so i paid the amount for both the products but after opening my package just got one of them!! I wrote twice to their cc team and complained about the missing product but recieved no reply!! It's been about a week since i have written to them but have not yet heard anythng!! I am so dissappointed with their customer service.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400011

Website: Nykaa.com

I recently ordered two products from nykaa.. the payment method was Cod so i gave the delivery person the money for both the procudts but when i opened my pak age i just received one!! I wrote back to their customer care team twice but did not recieve any reply!! I am soo dissappointed and furious!! I am never ever recommending this site to anyone!

View replies

M

Mongmaw Gumi Kanchan

from Bengaluru, Karnataka

Feb 17, 2017

Items are missing from my parcel. I have called the cc several times but no response. Please check your email and kindly solve the issue.

S

sweet forever

from Kolkata, West Bengal

Apr 22, 2017

I ordered three products worth Rs.550 two face wash and 1 cream . when I opened the box, I got 1 face wash and 1 cream .Very very disappointed with nykaa... look into my matter and solve the issue at the earliest.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110020

Website: Nykaa.com

Order Number#[protected]

I have order a combo in which I got 2 shades darker foundation plus for the blush, I didnt receive the brush.

I have called you 100 times and always put my phone on hold. I have also logged in the account and ask for the return but no one came for the pickup.

Also, I have emailed you but no response from there.

If this kind of service you provide then its very disappointing for a regular customers like us.

Please respond and get my stuff changed.

Contact number: [protected]
Shikha Ahuja.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400013

Website: www.nykaa.com

I have referred from my friend where after placing order i have not received refer credits showing pending i already contacted them but no response, immediately credit the same
details:
email:
[protected]@gmail.com
order:[protected]
order state: complete
referral order state: pending

immediately correct the error and proceed further in providing good response!

do's:
credit...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110058

Website: www.nykaa.com/Shop/Now

Hi my order number is #[protected].
I have received two faulty products. The LAKME ABSOLUTE PRECISION LIQUID LINER is a fake product which i have received. The tip of the liner is very #####. The ELLE 18 BLACK OUT LINER EYELINER is also a fake one i have received. The brush of the eyeliner is distored. I want my refund or want the products to be replaced. Pls look into this ASAP. I am very much dissapointed with your service. Fix the problem ASAP.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110058

Website: nykaa

I had ordered 6 products on 23 Jan, 2017. The order number is[protected]. The order was received on 24 Jan, 2017. Out of the 6 products received, I have found that the two of the products are faulty. The LAKME ABSOLUTE PRECISION LIQUID LINER is fake. The tip of the eyeliner is very #####. The ELLE 18 BLACK OUT LINER EYELINER has a faulty brush. The eyeliner brush is distorted. I am very much dissatisfied with your service. I want my refund back or want the products to be replaced.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Faridabad, Haryana, 121007

Website: Www.nykaa.com

I recently purchased the faces lipstick. Free sharpener is mentioned on the site but not received. I may have dropped them like 10 mails, but did not receive the reply yet.

The lipstick is a waste without the sharpener.
When I try to call the customer care, I get the nessage of all agents being busy and the call is cut automatically.

This is highly unlikely of them, but still it is wrong. Even after so so many mail, I should hear from them.

Order no.[protected]

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411006

Website: Nykaa.com

Being a constant user of Nykaa over the years I am completely disappointed with my recent purchase of Nivea lemon and oil shower gel.This incident took place on 26th of jan 2017 and once i opened my purchase cover I could see the product being packed untidily along with certain amount of dirt over its bottle caps.I immediately lodged a complaint to their website customer care regarding a refund and the condition of the product but i have not got a reply till now.It is highly irresponsible in their part to not make any further resolution of my complaint.My order number is #[protected] and I demand their higher authorities to reply immediately and provide a refund for the product.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411015

Website: Nykaa.com

I had placed order on 5th Dec. But Nykaa cancelled my order as they are not providing any services to my area.
As per them refund is initiated but till yet refund not done.
I called customer desk and raised complaint but still I have not received any refund.
Order no:[protected]
Total amount:828
Please made my refund as early as possible.
Very poor service provided.

Jan 15, 2017

Updated by vidyashreep Any updates on this?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700031

Website: Nykaa.com

I placed an order on Wednesday, January 4, 2017 and the order number was #[protected]. There were several things, however, the 'Sally Hansen Miracle Gel - 320 Short Cir-Cute' and is priced 660 rupees, however, came with the lid open and the content spilled out. The product cannot be used.

Would request a refund or replacement of the same product.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400013

Website: Nykaa.com

I ordered 2 faces midnight lipsticks from nykaa. On applying the product i found it completely different from what it actually should be although packing n name of the product is same as ordered. This can be because nykaa is selling fake products! I have swatched the product in store so nykaa team cannot claim that lipstick comes differently on different skin tone. I know of what color it was. And what snnoys me the most is that this was my second order where i have received wrong products from this company. I have ordered 2 more lipsticks and instead of them i have received 2 concealers which were no where in my order. I have sent numerous emails to them but no response! I have been cheated.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400034

Website: WWW.nykaa.com

I order for a few products from Nykaa on 8th Dec. I received a few products but the rest of them are not yet delivered. Nobody is available on their helpline number and nobody reverts back to the emails. The payment is already made online. They are such frauds. I placed a cancellation request but they still haven't cancelled the order for undelivered products.

View replies

D

Deeps Jain

from Bengaluru, Karnataka

Jan 16, 2017

+1

I had orderd maybelline n.a.offer fr 866 Nd den I received d product f delivery dey charged me mre 1150 y s it soo wen its n offer nykaa hve 2 tke it n dt price nt mre n it I m really unsatisfied Fr did kind f incovience stuff done by nykaa vry disappointment vit it I wantmy extra money payedor send me Sm product f it

P

Pavithra kv

from Bengaluru, Karnataka

Jan 26, 2017

I placed my order on 14th jab 2017. Till today my product is not delivered.
While placing order the estimated delivery days was 3-4 days.
I wrote many emails to customer support but no response from them.
The customer support number says all our executives awre currently busy..Please call again later..
This happens every time you call them..
I already paid money for that Product.
I want to know when will i get my Product or else i want my money back

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Tapi, Gujarat, 394651

Website: nykaa.com

I placed my order on 23rd Dec 2016. Till today my product is not delivered.
While placing order the estimated delivery days was 2-3 days.
I wrote many emails to customer support but no response from them.
The customer support number says all our executives are currently busy..Please call again later..
This happens every time you call them..
I already paid money for that Product.
I want to know when will i get my Product or else i want my money back.

View replies

M

Mahi Bhardwaj

from Noida, Uttar Pradesh

Aug 20, 2017

I cant imagine nykaa do this
I recieve my kaya brightning cream today this product was in very bad condition
I got this product is unsealed
Please change this product bcz this product is in very bad condition and i git unsealed.

No response from Customer Support - Comment #2823879 - Image #0

No response from Customer Support - Comment #2823879 - Image #1

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.nykaa.com

Worst of all the ecommerce support I have seen with Nykaa. I dont understand why you dont see support tickets? What is the purpose of the [protected]@nykaa.com and support tickets. My order has been a month old and it has been in shipped state for long time. No one responds to the ticket 533741. I have been losing my patience due to Nykaa's inability to respond.

Order is placed a month ago. As the shipment didnot turn up, raised the ticket to them 15 days back. No one cares to respond.

ORDER #[protected]
Ticket id : 533741

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines