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Nykaa.com Complaints & Reviews

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Updated: Nov 30, 2025
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Nykaa.com reviews & complaints page 55

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C
chaitu5869
from Gurgaon, Haryana
Sep 29, 2016
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Address: 560010
Website: www.nykaa.com

Recently i orderd Moroccan Argan Oil of THE MAN COMPANY through Nykaa.com as the product expire duration is 24 months. Recieved the product on 28/9/16. while i started using the gel inside was too hard then i verified the expiray date just 02 months left for expire. I still dont undertand why they are providing old stock to the custmers. I am not happy using that product as every thing is in solid state inside.
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    Supriya Kumarswamy
    from Bengaluru, Karnataka
    Sep 27, 2016
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    Address: Bangalore, Karnataka, 560034
    Website: nykaa.com

    The original strawberry body mist from the body shop has a steel colored cap. But the one that nykaa delivered to me on 26 september 2016 has a black cap and the design and logo of the body shop looks entirely fake!! Thoroughly disappointed with this product. It doesn't even smell like strawberry.

    I had placed an order around two weeks ago.. I'm completely shocked and clueless now. I thought nykaa sells original products. I regret spending rs. 795 on this fake product, which smells like alcohol!!
    +1 photos
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      A
      asmabaskhi
      from Delhi, Delhi
      Sep 26, 2016
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      Address: New Delhi, Delhi, 110085
      Website: www.nykaa.com

      I am Sakshi Bakshi and i placed an order on nykaa for a couple of lipsticks and out of all the lipsticks there is one lipstick which is damaged.I called the customer care and they asked to send a mail at [protected]@nykaa.com, which i did.There has been no reply from nykaa.
      I dont know what to do.My order no. is NAH1632950/80030384.
      Please help me find a solution.
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        L
        Lishjha
        from Bengaluru, Karnataka
        Sep 19, 2016
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        Address: Bangalore, Karnataka, 560095
        Website: www.nykaa.com

        I placed an order for 4 products #[protected] on tracking the shipment it shows in transit since 14th September 2016. It has been way too long ago have not received my products. On calling the customer service they hangup repeatedly and then all they say is they will make it a priority and do nothing. The shipment was sent through wowex courier and I did not get any response from them as well.
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          V
          Vrushali Chouhan
          from Bhopal, Madhya Pradesh
          Sep 8, 2016
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          Address: Indore, Madhya Pradesh, 452003
          Website: Nykaa

          This is 3rd time Nykaa. M seriously very much disappointed. U guys jst freaking me out again & again. I ordered anothr Nyx lipstick it is again in broken condtion. Melted. Dont u knw how to treat ur customer even when i told u before to make sure wht ur sending & check it. Pathetic people. Bad very bad. And this time m with my lipstick & bill. Strictly stop buying guys. They just make u fool. Get the money & forget their duty towards their work. I ordered the last time i made the complain about the last lipstck. Still no response till date. No use of customer care excutives, no, useless people.
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            G
            Guri1188
            from Bengaluru, Karnataka
            Aug 20, 2016
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            Address: 560017
            Website: Nykaa.com

            The manufacturing date of the products i received is 2014..after raising complaint the return was scheduled...i continuously mentioned that I am working and is not available at home and requested to let me know when the pick up will be done..got the msg for the pickup so I requested my neighbours to give it to the courier guy but nobody came..its my money and therefore m struggling...i ask one question that it's my money that is why I am struggling you return my money and then arrange the pickup whenever you want but no why will Nykaa do that they got the money and also send the defective product which nobody will use...
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              S
              Sneha A
              Aug 9, 2016
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              Address: Mumbai City, Maharashtra, 263139
              Website: www.nykaa.com

              I ordered 3 items and paid rs 613 through my paytm wallet. As soon as the money got deducted, a messaged appeared saying one or more item in your bag has gone out of stock. Then i checked my paytm wallet.. The money had been deducted. And nothing shows up in my orders section in nykaa.Com. Which means no order placed. Kindly fix the issue or refund the amount.
              +1 photos
              Worst experience with NykaaFashion. Amount deducted but order not taken
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                T
                Trupti Powar
                from Mumbai, Maharashtra
                Jul 24, 2016
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                Address: Thane, Maharashtra, 400607
                Website: Nykaa.com

                Dear support

                I had ordered loreal super liner black lacquer under order no[protected].

                The bottle is empty and there is no eye liner solution in bottle.

                I had raised complaint on 7 june 2016. Post which your team had asked me for photos, i had submitted whatever was asked. Later on team asked me whether i need product replacement or refund in my account. I had confirmed that i need refund. After that i have been following up continuously for refund but there is no response. I always get system generated mails but never got the refund.

                Its been more then a month. Request you to please look into this matter as i am really fed up with your service.

                This is not the way customer should be treated.

                Regards
                Trupti
                [protected]
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                  A
                  asha mehra
                  from Sangamner, Maharashtra
                  Jul 23, 2016
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                  Address: Ghaziabad, Uttar Pradesh, 201002

                  I had ordered 4 beauty products from 'nykaa.com' on 6rd july, 2016 and paid rs 500 through net banking. I cancelledi rejected the delivery. Now, even after so many days, i have got no update from nykaa.com about my refund. I myself have to call them every 2 days to ask the details. According to nykaa.com, the order is still with the courier people and they will not initiate any refund until the order reaches back to...
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                    J
                    Julee Singh
                    from Hyderabad, Telangana
                    Jul 12, 2016
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                    No update on refund even after 8 days of cancelling the order

                    Address: Bangalore, Karnataka, 560055
                    Website: Ecommerce : Nykaa.com

                    I had ordered 3 beauty products from 'nykaa.com' on 3rd july, 2016 and paid rs 649 through hdfc net banking. I cancelled the order as i had ordered a wrong product on 4th july, 2016.
                    Still the delivery of items was attempted by assigned courier service 'tanvi express' on 6th july, 2016 but i rejected the delivery. Now, even after so many days, i have got no update from nykaa.com about my refund. I myself have to call them every 2...
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                    P
                    poem meher
                    from Delhi, Delhi
                    Jul 7, 2016
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                    Address: New Delhi, Delhi, 110007
                    Website: nykaa.com

                    I ordered 6 items from nykaa.com and i got one free makeup pouch.but they divide the order in two parts and i got only 5 items yet.they didn't even ship my 6th product and my free pouch.and also the parcel box have some ants in it i have to put it aside in sun then only i able to open it.

                    and this is not all.they delivered me the wrong shade of eyeshadow.i ordered the shade 02 and they delivered the shade 01. my order number is[protected]
                    Dear Kavita,

                    We wish to inform you that your order was shipped in 2 shipment out of which the 2nd one was delivered on 8th July 2016.

                    We sincerely apologize for the wrong product that was delivered to you. The details against the same have been forwarded to you by the support team. Incase of any query you can contact us on[protected] or write back to [protected]@nykaa.com
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                      S
                      Soni Devu
                      from Delhi, Delhi
                      Jun 22, 2016
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                      Substandard product quality

                      Address: West Godavari, Andhra Pradesh, 534202
                      Website: nykaa

                      Hello
                      I've ordered many products from nykaa.com, they were good and satisfactory. But recently i ordered lakme 9 to 5 flawless matte complexion compact, almond shade, i've already used this product before which was ordered from same site, hence, when its finished i ordered new one but this time the product was really powdery and didn't give that matte finish, wasn't flawless, even the applicator was kinda cheap, the product is really...
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                      H
                      harysinha90
                      from Patna, Bihar
                      Jun 21, 2016
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                      Address: Lucknow, Uttar Pradesh, 226021
                      Website: www.nykaa.com

                      I have ordered 9 products and among them received 4 wrong products from nykaa.com.
                      I have emailed them many times but they have not responded.

                      My order number is order #[protected] for which i have already paid rs 4586. This happened on 20/06/2016.

                      1) i have ordered loreal paris casting creme hair color -200 ebony black bigger pack of rs 600 for rs 540
                      But instead they delivered me the smaller package of rs 299 for rs 540 (Wow).

                      Even the invoice is clearly stating the product is rs 299 sold for rs 540.

                      2.) ordered maybelline dream lumi touch concealer-buff
                      Ordered buff shade but instead they delivered me darker ivory shade.


                      3.) ordered revlon color stay liquid eye pen felt tip (Mrp rs 690, sale price rs 621)
                      And they delivered me maybelline baby lips spf 20 lip balm (Mrp rs 150).

                      4.) ordered tony & guy men: 2 in 1 anti-dandruff shampoo & conditioner. (Mrp rs 800, sale price rs 560)
                      And instead they delivered me lakme 9 to 5 crease-less matte (Mrp rs 450)

                      Whenever i call them the customer support tells me to email with the attachments and they will respond in 48hrs, but they are not responding to my email as well.


                      I want the replacement of the 4 cheap products they have delivered me instead of the one's i have ordered for, or i want complete refund of rs 4586.

                      Thankyou
                      +5 photos
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                        D
                        divyavk
                        from Bengaluru, Karnataka
                        Jun 13, 2016
                        Resolved
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                        Address: New Delhi, Delhi, 560100
                        Website: www.nykaa.com

                        I have received a wrong product from Nykaa.com.
                        I have emailed them many times but they have not responded.

                        My order number is -ORDER #[protected] . This happened on 9/06/2016.

                        i have ordered a Richfeel Brahmi Hair pack worth 550Rs from Nykaa.com
                        instead they delivered me Richfeel Shampoo worth 150rs.

                        The invoice is clearly stating the product is 150rs.

                        When ever i call them the customer support tells me to email with the attachments and they will respond in 48hrs. but they are not responding to my email as well.

                        I want a refund .

                        Thankyou
                        +2 photos
                        Jun 29, 2016
                        Complaint marked as Resolved 
                        Thanks Nykaa
                        Dear Divya,

                        Thankyou for providing the details. We always ensure rigorous quality check but somehow a wrong product was delivered to you. We sincerely apologies for the inconvenience. Also the support team has responded to your mails and I hope we have provided a satisfactory resolution. For any concern you can write to us on [protected]@nykaa.com and we will surely help you. :)
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                          S
                          Swati kochar
                          from Kolkata, West Bengal
                          May 19, 2016
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                          Address: Mumbai City, Maharashtra, 700017
                          Website: Nykaa

                          On 8th n 9th may it was showing on site that free gift with every purchase make on 8th n 9th may.but I have received any free gift from Nykaa on both my orders which I have place on 8th n 9th.on calling care team of Nykaa they are saying we were out of stock n tld me to accept 100 RS coupon code. if they were out of stock then they were fooling customers by showing false promises of free gift.kindly take a strict action against these fraud marketing people.
                          Dear Swati,

                          We sincerely apologize for this. We didn't intend to make false promises but since the products were unavailable, we were compensating with a coupon as you can purchase your favourite and desired products next time you shop at Nykaa. :) Hope the details forwarded to you are helpful.
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                            T
                            tigre
                            from Gurgaon, Haryana
                            May 13, 2016
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                            Address: New Delhi, Delhi, 110045
                            Website: Www.naykaa.com

                            Hello, i have received four products from Naykaa.com but i found them fake or not original. As i have alrdy used that and compare to this they are just poor quality.among four only one is fine. Rest three are poor.
                            My order details are :-
                            Nykaa: Order #[protected]
                            Maybelline New York Fit Me Foundation - 230 Natural Buff 30ml [protected]
                            Maybelline New York Fit Me Concealer - 25 Medium 6.8ml [protected]
                            Maybelline Dream Touch Blush - 07 Plum MNY_[protected]
                            Dear Customer,

                            We would like to assure you of the authenticity of the Maybelline products you may have purchased from us.We are an inventory led enterprise and procure products directly from the brand, in case of doubt you may communicate any concerns with the brand also to check the authenticity of the products purchased from Nykaa.

                            You can even share this with the support team if there is any doubt so we can investigate with the brand from our end too. You can write to [protected]@nykaa.com
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                              B
                              Bhudev Mahour
                              from Delhi, Delhi
                              May 6, 2016
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110085
                              Website: Nykaa.com

                              I have puchased of MNY Best of 2015 Makeup kits-pink having oder no[protected] on dated 30/04/2016 through Nykaa website on COD.Today i received this product on my address .when i opened this, one item out of package named color show Lipstick is missing .please send my missing product as early as possible or return back whole parcel

                              m.no:[protected]
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              i got a message that my order is not confirmed but money has been debited from my A/c.
                              Purchase product in 12 mrch..hvenot recvd my order till now..nd that custmer care no use..dial so many nobody pick d coll..atleast they infrom me ..they want deliver product or not..i dont know wat to do..i should wait or buy sumwhere else..
                              I have ordered a night cream for which money was debited but order was not confirmed.i need that money be refunded.
                              Dear Bhudev,

                              We always ensure rigorous quality check but somehow the product was missing from the shipment. Our sincere apologies for the same. The support team has mailed you the details with a resolution and I hope it was helpful to you.
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                                N
                                Narasimhan123
                                from Delhi, Delhi
                                May 3, 2016
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                                Address: 122001
                                Website: www.nykaa.com

                                Order no:[protected]

                                Date of order placement: 24 april 2016

                                Date of delivery: 29 april 2016

                                I have contacted the customer care and written to you several times. (Spoken to them 2 times and written to them 4 times) my order delivered to me (Late of course; the site says within 2 days) was incomplete. All the people in the customer care do is blame it all on the warehouse and politely slip away. Only four out of ten items were delivered to me. The items which were not received are as follows-


                                Rimmel lasting finish lipstick

                                Shades: 240 undressed


                                Rimmel glam'eyes day 2 night mascara

                                Shades: 001 black


                                Rimmel eye brow pencil

                                Shades: 004 black brown


                                Organix brazilian keratin flat iron spray


                                Nivea water lily and oil shower gel


                                Free rimmel vinyl gloss voluptuously shiny lip gloss


                                I demand an immediate refund for the products not received. Their website is not responsive at all!!! From the day of delivery i have been trying to register a complaint on their website and it has been saying that there is some problem on this website and to try again later. A total of rs. 1876 has to be refunded to be refunded to my account. The free lip gloss you promised also did not come.

                                Regards,
                                Narasimhan

                                Mobile no: [protected]
                                +1 photos
                                May 03, 2016
                                Updated by Narasimhan123
                                The company did not pick my call one time.

                                Nykaa — urgent replacement

                                Hi, My Order# 144605, when i received my package i found shampoo was licked all over the pack. So kindly replace this Asap otherwise i want my money back. I need this in urgent basis. Regards Komal +[protected]
                                Dear Narasimhan,

                                Our sincere apologies for the delay. We understand this is certainly not the kind of service you expected from us. The support team had investigated and provided a resolution for the mishap. We have also taken measures to ensure better service and apologies once again for the inconvenience.
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                                  R
                                  rupalijuneja
                                  from Delhi, Delhi
                                  Apr 12, 2016
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                                  Address: New Delhi, Delhi, 110085
                                  Website: www.nykaa.com

                                  Three times nykaa people have delievered me the wrong products. once i order avon's smudge free eye liner and they delievered me the avon's red color lipstick. second time i order a combo pack of barbie lipbalm along with barbie nailpaint .when they delievered me i found that lip balm was not same what i ordered and there was no nailpaint with it. third time i order a combo pack of maybeline eyeliner along with maybeline lipstick and when the product delievered i found the lipstick was not same as it appear on their website there was no branding of maybeline on lipstick.. shame on you for fooling people .
                                  worse business you are running.
                                  Hi Rupali,
                                  I sincerely apologize for the hassle you went through with your recent transactions. As the support team has informed you that we require a snapshot of the product so we can assist you in a better way. We are awaiting for the snapshot and we will surely provide an appropriate solution.

                                  No delivery of products

                                  I ordered a prepaid order of about 1100...N they have not delivered...And no response from their side...My order id is...[protected]...I want my money refund...
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                                    A
                                    Ananta Tyagi
                                    Apr 5, 2016
                                    Resolved
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                                    Resolved

                                    I placed an order on Nykaa.com. It consisted of 4 items. I received some of the products on April 1st .

                                    The email regarding shipping details for remaining products was sent by April 2nd. Only half of the items ( 2 out of 4) in order number :[protected] have been sent via Delhivery courier. No shipping details about the remaining items.

                                    The Delhivery courier tracking page is BLANK on typing the order number : [protected]. This order number was supposed to give tracking details for remaining items.

                                    I have sent a complaint on your website twice. But I have not gotten a response yet.Please look into this issue immediately. Also, inform me about the current location of missing items.Also please inform me of the steps you will take if you can't find the rest of my order.
                                    Oct 13, 2018
                                    Complaint marked as Resolved 
                                    Thanks for sending the items and for resolving the complaint.
                                    Hey Ananta,
                                    Your order shipment has been delivered to you according to the updates. Hope the service provided was satisfactory. :)
                                    I received my order #[protected] today.

                                    However, I have PAID the FULL amount of the order but one of the items seems to be MISSING from the order. It is the Maybelline new York color show party girl nail paint in shade fireworks. With SKU number[protected].

                                    Please look into the matter . I hope I will receive the item ASAP.

                                    Thanks.
                                    I recieved my order today but 1 product is missing in my order daily forever 52 lip colour what to do
                                    I received my parcel but Maybelline creamy lipstick is missing ( buy 1 get 1 free) in the box... Miss both of...
                                    Kindly solve that issue & refund my money
                                    2nd another box product is wow onion shampoo, completely damaged so return that product & refund
                                    Kindly return create solve that problem
                                    I have ordered two dresses from nykaa fashion on 29th aug by COD order number NYK[protected], packet was delivered on 2nd sep and i paid rs 3035 at that time but when i opened only one dress was in the packet yellow dress, i immediately called nykaa support but they said that both items have been delivered how can they be so irresponsible about it, when i am saying i received only one of it they are not ready to check into, i have paid amount for the product which i didn't receive untill now, pls kindly check to it i want my item pink colour jaipur dress or pls refund my amount.i am attaching invoice and the only dress which i received

                                    Can i have my missing items? - Comment #4046598 - Image #0
                                    Can i have my missing items? - Comment #4046598 - Image #1
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