Ola Cabs / ANI Technologies Complaints & Reviews

In Patna on 24th of this month I booked a OLA Cab from Jayprakash Narayan airport to Kidwaipuri. Cab no BR01PF4855. I could not receive msg regarding bill on my mobile at the time of relieving cab. So he charged me Rs 243/- But I received message about the fair after half an hour on my mobile and the fair was Rs 183/-. So he charged me Rs50/- excess. Now who is responsible for this fault.

Sir / madam, we are in Hyderabad, booked Ola taxi, the driver ask first question where are you going before pick up?? Some how picked us, booking Driver nsme Nagasaki, ph : [protected], cab : AP05 TV 4395, .

After few minutes asked Ola payment or cash ?? I said Ola payment.

After some time some body in hospital, after few telephone calls and dropped where it is one way traffic, difficult to get a cab, closed the meter and asking us to give our mobile, then refused??
He is not bothered to organise another fab also ??

He should be strictly punished, when left the family with pre closing trips, for sale OK f no of trips and I'll nsentove.


V.Ravi Sarma, ph: [protected].

I have a ola coupon of 300rs when i use that coupon for ride they just send me a message which show the driver name or vehicle no. And after that i cancel my ride because the driver was late then no coupon shown on my offer & rides its really a bad service it is called a thief because without any reason they take my ola coupon nw i really believe why people use abuse language for ola cab

Hi,

this incident happened with my female friend. She boarded the cab from Qutab enclave, delhi to Palam vihar, gurgaon at around 8 pm. The cab driver was looking dressed so couldnt identify his evil intentions. Once boarder he started talking bull to my friend and also go to know that he was heavily drunk. He is started saying that drivers can harass customer easily and no on is there to look after them even OLA cant do anything. He is slowing down the car whenever there is a empty roads and look behind to my friend and the empty seat again and again. He is asking again and again to go for pee on empty stretch while opening his car gate and saying I will not do anything to you. He has also switched off the OLA phone and showing it to her that he has switched off while on his duty. He has scared my friend a lot and phoning his friend and telling to keep the drinks ready for him before dropping my friends. Its hell lot of scary and i can not even image what she has gone through. She kept reading mantra till she reached home safely. I am not sure after today she would able to take OLA cabs anymore. Ola just give the authorization to run the cab without doing all verification checks. I am sharing all this so that other female passenger beware before taking OLA at nights. Least I can expect from OLA to remove his cab from the service and take appropriate action against the driver. So that he would not dare to talk to other female passenger like that again.

Driver name - Satvir
Incident date - 28th May 2016
Car number - white xcent, HR739811

Yesterday 2200 hrs I booked an Ola cab from central railway station to velachery . The driver arrived in time however rudely declined to give us the ride telling it's time to go home and the destination is not enroute his house . he didn't even bother to call up the customer care and get other cab booked. We were left with all the luggage at the road and had to wait so long for another cab.
I also recieved a fake bill of 120 rs from the same driver after some time. The details of the driver are as follows
Ponraj s
[protected]
Many times such incidents have occurred with me. The success of your company is just because of your excellent service and timely assistance. Such incidents will bring bad reputation to you company and I request you to advise our syltaff accordingly.

Today I travelled in OLA cab. In pick up location, he switched on metre (in his mobile). After reaching drop location, he said that his mobile connection got disconnected in the middle of ride and it is not showing correct amount. So he asked me to pay without telling me the amount. He got 300 rupees from me. He dropped me and went. After 5 mins, I received a message saying that my ride amount is 183. I called him and asked. He said that 183 is not correct amount. Same thing I experienced in OLA cab. Very worst. Drivers are wantedly doing this. I have attached the details. Please find it and take necessary actions.

Dear sir or madam
See our ola is not smal company so how dose your see very poor because today night time 10:45 to 11:10 till not working so what are you doing ola exquisite's your working like this attitude how can ola growing up so what is done is done I'm working ola with i won't work others because our exquisites not working properly plz plz tell them and there doing hard work all problems are clearly plz

I booked ola chennai with below details... Mohan ([protected]) is on the way to your location in a silver indigo tn-25aj0880.1.6 times peak time charge is applicable on this booking...
This guy mobile was not reachable and to my astonishment the notification said, the ride is on... And u got a invoice for 91 rs debited from my ola money!
I have raised complaint and following up..

But guys, this is what happens when u have ola money balance... And i donno what company is doing to prevent or resolve this... Beware

I booked ola ride today at 6:00a. M crn[protected]
Firstly, the driver came late to pick me up.
Secondly, i took a ride frm gzb to saraikale khan..Instead of dropping me to 4, nizzamuddin entryll (Saraikalekhan),,, he dropped me to nizzamuddin station by taking a long route and charged high in billing.
The distance is around 26km and by taking his long route it is 29km.
I keep on saying that it's a wrong and long route... But the driver was soo rude he didn't listen to me!!
It's very annoying and irritating journey!
It's not d 1st tym m using ola cab... But dis kind of mismanagement and misbehaviour can't be acceptable..

So i request u to kindly check my booking details and return the excess money which u charged as soon as possible.

I have booked Ola cab mini at that time no peak hour and driver came within 5 min, but when i reached my destination within 15 min of 4.5 km journey, i was shocked with my bill that was of 206 . When I asked from driver about this surprise shock of OLA than he showed me truth what OLA is playing game with customer, Driver showed me his message detail which he received of just 95 rupees for my ride and remaining money gone to OLA . So I request Indian Govt to please take strict against OLA Cab.This is truly Unfair .

I have booked ola cab for 8 o clock in the evening cab driver simply canceled the ride just 10 minutes before ride, called the customer care for the driver behaviour they did nothing on this, booked another cab for 2.6x times the fare that guy came to pick up and to the worst cancelled my ride again saying he will come only to 5kms distance and my destination is more than 5kms I had to cancel my travel plan because of rude behaviour and worst care taken by ola cabs I am planning to file a case on ola cabs for this and will never take ola cab again

How do consider yourself after 10pm traffic will be there inside the Chennai city your charging 2.2x at the time of 10.5pm, even d driver a ashok cancelling the trip when I booked without any X nothing like he came to my place I didn't answer him so he cancelling the trip this is not fair car details :- ASHOK ([protected]) is on the way to your location in a silver Indica TN14E1928.

I am new to bangalore and this was my first time riding an ola cabs. So I was taking a cab from the airport to a hotel. So during the journey there were two toll gates. I did not know that the toll fees had to be given by the driver. So when we came up to the toll gates the driver asked for the money. At the end of the journey, I saw that the toll fees was added in my invoice. So a total of Rs 120 was taken by the driver.

Hello.
I want to share about my bad experience with Ola auto driver.
I book an ola autorickshaw today morning. At pick up point, OLA auto driver use foul language and makes me get down from auto.
I did not expect this from OLA staff. . I want to inform OLA to remove this staff from your list. In future contact me so that no one else do this kind of behaviour to any passenger. Please take action. I request.

I am niraj kumar. I booked ola mini taxi at around 5.30 pm from bamboovilla, mullick bazar, kolkata to dhaka kalibari, prince anwar shah road. They sent swift dzire (Prime) without asking me. I travelled for 27 mins for around 6.8 km. At the time of booking the charges showed as minimum rs. 99 and the rs, 7 after 4 km and riding rate was rs. 1 per min. The bill claimed was rs. 302/- which i had to pay. Is it not surprising? When i complained on phone to ola customer care, they said it was peak time...
But i had travelled many times during peak time but was never charged so high price.

This cab white indica came to parasaiahnahundi, srirampura on 26th april 2016 night at 8.30 for pickup and have damaged the property of our house we got noted its number. We want you to take action or we will show picture footage to police which might spoil your reputation and police might hold ur cab. Sorry to say but we dont want others to spoil the property of ours.


Contact - abhijit [[protected]]

I had made a booking for ola cab in bengaluru, but the driver indicated that tyre was punctured and the ride was cancelled, then on the same instance i made a second booking and made a ride, the full amount was paid to the driver, but a bill was generated and amount deducted from my bill rs.407.00 through ola money.
My details

Navneet agrawal
Mobile : [protected]
Email - [protected]@gmail.com

Please indicate how two rides are possible at same time and place although the destinations are far enough.


The following is the text of bill received in my mail.


5 may 2016
5:02 pm
Logo

₹407.0
Osn52453859
Thanks for traveling with us, navneet agrawal

Ride details


Rangappa
You rated

Share - white swift dzire

5:07 pm a-26, narasimha layout, nandini layout, bengaluru, karnataka 560022, india
5:39 pm kempegowda international airport, bengaluru karnataka india
Bill details
Base fare
₹387.72

Total fare
₹387.72

Service tax (5.60%)
₹19.47

Swachh bharath tax (0.20%)
₹0.70

Sub total
₹407.89

Rounding down
-₹0.89

Total fare
₹407.0

You saved ₹347.0 on this ride with ola share.

Have queries or complaints?
Find support for this booking.

Payment
Olacabs olacabs olacabs olacabs olacabs olacabs
Paid by ola money
₹ 407.00

Paid by cash mone
₹ 0.00

For the t&c and fare details click here


The second bill which was paid in cash is as under:

15 may, 2016


₹723
Crn[protected]
Thanks for travelling with us, navneet agrawal

Ride details


Suresha

34.22 km 54.03 min

Mini - white indica

05:21 pm a-26, narasimha layout, nandini layout, bengaluru, karnataka 560022, india
06:15 pm kempegowda int'l airport rd, bengaluru international airport, gangamuthanahalli
Bill details
Base fare for 30 km
₹499

Distance fare for 4.22 km
₹54.86

Ride time fare for 54.03 min
₹54.03

Total fare
₹607.89

Service tax (5.6%)
₹34.04

Swachh bharat tax (0.2%)
₹1.22

Sub total
₹643.15

Toll/parking fee
₹80

Rounding down
-₹0.15

Total bill
₹723

Have queries or complaints? Get support.

Payment

Driver name: ravindra, cell number [protected], white indigo: mh01bt7217 denied duty first on 25 may 2016 at around 10 pm.
Driver name: krishna murari, cell number [protected], grey wagonr: mh47c8611 denied duty and did not respond to my calls on same day that is 25 may 2016 after the first cab was cancelled by driver himself
Driver name: omshankar, cell number [protected], white go: mh02cr7607
Ola was charging peak time charges of 1.6 times because the trains were not running in central line and still driver denied duty and was very rude. This happened after the second cab denied duty on 25th may 2016
Driver name: asghar, cell number [protected], white wagonr: mh43ba0425 denied duty on the same day after the third cab on 25 may 2016. Peak time charges 1.6 times
Driver name: umar, cell number [protected], silver wagonr: mh01bt7926 denied duty after some time on 25 may 2016
Driver name: tausif hassan cell number[protected], gold wagonr mh02cr2669.
All the following drivers denied there duty when there was a need and this is not the first instance where such things are happening. You guys just behaving like taxi & auto drivers. As they have been replaced by you very soon you will replaced by something else.

I booked a ride from haldiram's-vip road kolkata to ballygunge station road on ola share. Driver's name was chhote lal prasad ([protected]) car number wb07j2319 was scheduled to pick me up. I had a discussion with the driver regarding the particular location i was at and how much time may he need to reach there. I was waiting but the car did not reach so i called the driver again, he said that his car is not working fine. It's not taking a start and that i cancel the trip. I tried to do that but option was not coming and my ola was continuously showing unable to reach server. Thus i could not cancel the trip, i called the driver and told him my problem and requested him to cancel the trip from his side. He said he would. As the app was not working good i took a normal taxi home. And later when i checked i saw that my ola money have deducted by 169 rupees. This was not expected from ola. I, being one of its regular customers, am highly disappointed. I don't know whether it was the driver's fault or he was helpless because of whole design of the application or whatever bt i lost 169 rupees which i did not deserve to loose

Hi,
I have booked ola cab. After booking, it shows me the cab will received in 5-10 min. But when i called to driver he told me it takes 15-20 min. So as per my discussion with driver, he told me that he will cancel the cab. But instead of cancel the ride, he use it and make 85 rs/- bill which was very ridiculous.
So take an action as early as possible.

swati pisal
[protected]