Ola Cabs / ANI Technologies Complaints & Reviews

I have booked ola cab for a trip to railway station at 11.30 am on 16 May 2016(CRN[protected].
The booking is made four days before the ride. On 16 May 10.30 am I got a message that the ride is scheduled and the driver details will be shared via SMS in 15 mins. At 11.25 am we received a message that they could not find a cab on time.

It was a horrible situation that I could not manage because I am receiving the message just 5 mins before the scheduled time. I have faced lot of touble to reach the railway station on time. So OLA is not dependable.

I drove with Ola Cab on 23 May 2016 and total fare was Rs.88 whose CRN no. is[protected]. The full payment has been done in cash to the driver but whe. I checked the Ola money amount later, it was zero.

I mailed the Billing issue to the Customer Care but they are not refunding the amount and not respomding to mails also.

Please support.

My mobile no. Is [protected]

I have booked a cab from park street but i received the details of 2 different names of drivers with same contact details. One is in the name of amit another is in the name of mahesh. When i spoke to amit he said that he would come but later on he said that the booking has been cancelled as he cannot come now though i got a message that the driver has arrived.Feeling weird i did not take ola cab and booked uber instead. After 5 mins of this hassle i received the a mail stating " Thank you for your ride from park street to elgin road, net payable is Rs. 63." For your reference CRN[protected]. Please look into the matter. This is absolutely unethical to do such things wid people being a reputed cab service provider. Its better to not ride OLA anymore... this is disgusting

My name is farin chaudhary. I took a ride in gurgaon. Before booking had already informed the driver that will pay through ola wallet. Driver said okay and picked me up. While dropping me at home he asked for cash, when i said will pay through ola wallet driver got angry and started abusing and threatening me. Said if you don't pay cash i will come to your home in night with my car owner and abused me on road for almost 1 hour. Driver didn't listen to ola driver helpline guy as well. Later when he was forced to leave by ola customer agent he started calling me again and again and started telling me that i will come in night and take the money.
The ride which i took was on 23rd may 2016. Car number: hr-55-v-4286 swift dzire. I am going to make an official police complaint about the driver and on ola for ill-treating a passenger on road in the night.
Please get back to me on [protected]. The booking was made from my number [protected]. The total amount for the ride was rs.315. Please take immediate action against the driver or else will make an official police complaint.

Hi, i booked micro cab in ola on[protected], got mr. Ferozkhan (99xx25xx17) as contact. He called me and directed to my home. When he reached and when my sister came to cab and feroz has seen 2 ladies + 2 childrens (11, 13 yrs) +2 childrens (4, 5 yrs) and without taking them, he behave very rude and told i ll not allow and book another cab. When i tried to call he didnt picked my call. When i tried frm another no. And asked how can u leave that. There are childrens and he told me i ll not allow morethan 4, he is calculating the heads. And started scolding in the abuse words. I told him, i ll complaint, "kisko bol lae tha bollae. Dar nae wala nahin hoon main". When i called ola customer service. Mr. Chandu answered my call and i told him, how can u take this type of [protected]@#k$% drivers. Chandu told me, behave like a professional. Ola i[censored] r not taking professionals, how can we professionals. I raised complaint and simple he taken note and mailed we have marked as offense against driver. This is the way ola treating the customers and taking this type of drivers. Not even teaching them, how to behave and how to respect. This is my 2nd worst experience with ola. But i didnt raised complaint. But mr. Feroz khan is worster than worst driver.

Ola : i[censored] taking 4 as max. Mentioned we allow only 4heads. If morethan 1 hear. We ll not allow. Verymuch interested in surge as 1.3x, 1.8x, 2.8x -. But not in customer related. So now onwards, i am telling this to my friends. Plz avoid this cabs and use another.
I[censored] want proof, i have that. I travelled on that same day on uber (Mr. Rajesh). He talked very politely and very much trained.
Ola is worst and their drivers are very worst.

Hi, i had to travel to chennai for some official work and hence i had pre-booked ola mini cab from the"ride later" option in the ola app on 19th may, 2016 for 9:45 pm.
Post landing at 9:15 pm at chennai i received a message from ola cabs stating that i would receive a message prior 15 minutes the booking time. I thought i would take 10-15 minutes to reach the main departure gate from the landing point and till then i would have the driver details.
I received a message of the driver name and contact number at around 9:30 pm at a time that i had reached the departure gate. I dialed in the drivers no,. Who spoke to me in few english words that he could manage saying that he was at home and will not coming to pick me up and that the sms was automatic system generated. While i was trying to try for another option i received another message with another driver contact details and vehicle no. I again dialed in the drivers number to which he too told me the same thing. It was already 10:00 pm at the time. Frustrated i had to take a pre-taxi at the airport that cost me almost 2-3 times the cost. I again received a call and a sms at around 10:15 with another vehicle details and driver contact number. This time however, the driver called but i was already on my way to the hotel.
This is very unprofessional of ola cabs, if they are booking a ride they must at least have the courtesy to inform the concerned person well in advance in case of no show so that the person can at least look for another option. It is the moral responsibility of ola cabs to intimate. A female person travelling to another city and waiting on the departure gate at such late and odd hours is totally not safe and also unwanted.

Another incident that took place the next day on 20th may, 2016 was that i had booked ola mini from numgabakkam to perambur that showed the car would arrive in 5 minutes. However, even post 15 minutes there was no sight of the car and i could see on the map provided that the car was travelling in the opposite direction.
Again, frustrated i cancelled the ride and booked another cab.

Such slow reactions in case o[censored]rgency is no way acceptable.

Dear Team
This is to bring to your notice with excess charging done by your organization without informing us.
This can used by our School Principal, based on my recommendation ( my id is [protected]@yahoo.com, mob- [protected]), that’s why iam writing this complaint on her Behalf.
The actual user is Mrs. Raj Aloni, who is Principal and senior person of our society and not well aware of such mal practices.
Based on my suggestion she booked the OLA cab under impression it is reasonable and transparent.
But she was shocked to know the exorbitant bill after completion of the ride of 36.79 Kms. which normal/Local taxi hardly charge Rs. 600/- including toll and every things.
She called me and informed about this excessive charging by OLA and handed over the bill to write complaint with you.

Pls take the necessary action to refund the peak time charge of Rs. 584.96/- on urgent basis.

also suggest let drive to inform before boarding as most us Indians are not well worse of your mal practices.

Looking forwards to hear from you.

Regards
Pradeepkant Dube
+91 [protected]/[protected]
email: [protected]@yahoo.com and pradeepkant.[protected]@ril.com

On 22may16 i booked two ola rides crn[protected] for 1720 and return journey at 2300 crn[protected] both on 22/05/16. I got a sms at 1705 that shanantha [protected] is coming in white indica ka13 a8599. I got a call from driver asking for address and destination, that was the last communication and the driver never showed up, he blocked his phone thereafter. I got a call from olacabs that driver stated i have cancelled the booking, which was totally incorrect, and i said i have not cancelled it
Based on my info another cab was detailed at 1737 hrs kumar [protected] is on way in white etios ka 01ad9002. But again i waited till 1800 hrs no cab showed up nor any commnication. Subsequently i also get an sms at 1740 that venkatachalam [protected] is on the way in indica ka51d1090, but this vehicle too did not show up and finally i took lift with someone at 1810 and left the place at 1755 i got amessage for bill of rs 116/-for ride served by venkatachalam who never came.
For return journey i again got sms at 2245 that shivananda [protected] is on way in indica ka51c1678 i waited for this cab till 2315 but driver or cab never showed up nor called i called the number but the driver no. Was continously engaged and at 2306 i got sms for a bill of rs91/- for ride served by shivananda which was never served.
This is my first bitter experience of ola cabs. Is this the way a reputed co. Like ola serves its customers. And i should pay the bills to whom and for what service for the harrassment caused to me.? Do you expect me to ever try your service again?
Can you pl look into the complaint and action against erring drivers.

I booked ola cab on 18.05.16. Ref no. Crn[protected] from alambagh lucknow to charbagh railway station lucknow. I was waiting for the cab after receiving confirmation. After 10 minutes i received a call from driver through phone no. [protected] that booked indica car no. Up32fn1546 is at charbagh and will not come to alambagh. My train was at 11pm and at 10.20 i was facing such a mess. I want to know why the booking was taken. Just to hassle us. If the cab doesn't come to alambagh why they take booking. It is so painful to heard at last moment that mam please book some other cab, we can't come. This is pathetic in terms of customer service and commitment level.

I had booked a cab on saturday to jp nagar from bommanahalli... So at the end of the service the driver said the bill came upto 332, where in the bill was for 232... He has charged 100 more and once i received the message i called him and asked him to repay the additional money but he refused to pay back and said that he will pay me the next day.. Kindly do the needful and please give guidelines to such fraud people.
The booking number is crn[protected].

Report on mischief by Ola drivers during the said ride (so called) mentione=
d in this mail ; my app booking changed the drivers name thrice(as soon as =
I informed the first driver Ravi about my destination) in five minutes and =
I was informed by three sms ; and finally the third driver told he couldn't=
find me after twenty minutes of delay, then finally cancelled my booking =, thereafter I got this thanking email and charge mentioned rupees hundred =
with out travelling

Hello Sir,

Me and my brother booked OLA cab and went to bangalore airport from HSR layout to drop my sister. My bother(Vineet Chandra) was sitting in front and kept his mobile in the slot between his and driver seat.

5 minutes after driver drop us to airport, we realized that we forgot our mobile in the cab and tried calling driver immediately. Driver kept his mobile in busy mode for next 30 minutes and after multiple try he pick our call and said that he came 20-30 kilometers from airport and searched for mobile but couldn't find anywhere in cab. Right after this, my brother's mobile phone came switched off.

Driver Name : Yoga
Mobile number : [protected]
Cab Number : KA01AA3280

Brother Name : Vineet Chandra
Lost Mobile Number : [protected]
Mobile Model : One Plus X
IMEI Number : [protected]

Bill attached. Contacted airport police station and they asked us to forward our request to this email id.

Sir, my brother had purchased this mobile 30 days back with his hard saving. We tried calling OLA support and they didn't shared cab location and said that driver didn't find your mobile in cab so we can't help and immediately they closed my case.

Please help sir. Let me know if more details required.

Thanks,
Harsh
[protected]

Me and my brother booked OLA cab and went to airport from HSR layout to drop my sister. My brother(Vineet) was sitting in front and kept his mobile in the slot between his and driver seat.

5 minutes after driver drop us to airport, we realized that we forgot our mobile in the cab and tried calling driver immediately. Driver kept his mobile in busy mode for next 30 minutes and after multiple try he pick our call and said that he came 20-30 kilometers from airport and searched for mobile but couldn't find anywhere in cab. Right after this, my brother's mobile phone came switched off.

Driver Name : Yoga
Mobile number : [protected]
Cab Number : KA01AA3280

Date 21May2016. Place Delhi
We booked OLA cab from Ghaziabad to Delhi to board a train at 10.15PM.
The driver confirmed that he knows the way and we started at 8.15 from home.
Throughout the way the driver was confident of knowing the route but he dint know actually. Even using the Google Map did not work in case there were multiple ways. Finally we somehow managed to ask people about the route and reached Railway station at 10.20PM ie. 5 mins after the train departed.
There were 7 people for whom tickets were booked and no refund was provided by irctc as per the rules.
All the further reservations to hotels were cancelled due to this delay which costed a total amount of around 10000.Plus next day we had to book a taxi for our destination which costed another 12K. So we had to bear a loss of around 22K due to the ignorance of the OLA cab driver.

We would like to get back refund of at least 15K from OLA CABS.

Hi,

Date: 22-may-2016
Crn:[protected]
Last night ola cab driver mr. Ravinder (Mob: [protected], grey verito: ap 28 tv 4098) picked me from hyderabad airport and i was suppose to get down at banajara hills.
He took cash of rs.130 as toll/parking charges at airport and same has been added in my bill/invoice also. I have attached a copy of ola bill as well as parking slip that i paid for.

Please look into the issue and get my extra amount of 130 refunded.

Regards,
Himanshu yadav
Hand ph:+[protected]

Sir Yesterday night I made a booking around 1 am . The booking was confirmed and I recived cab details with driver phone no. I made a call to him to confirm the time of pickup. He told that within one minute he will pick up. After 10 min again I made a call and driver did not picked up the call . I waited for half an hour in night at Anand vihar. Later a message came that thanks for using ola cab and the driver completed the booking. This is a fraud by driver and I request company to take strict action against such people otherwise I will make this message viral on social media and take this politically by contacting media. I hope co. Will take some action. The details are given below.

driver SUBHASH
Contact no. ([protected]) CRN[protected].
Cab: white Enjoy
HR55T5257
Time : 12:46 AM

I booked cab in ola app in my phone to pick up a vip from chennai airport so i got this details and i talked to the driver he said he will pick up my guest but he did not pick up the call or pick up my guest. i will send a formal notice from my lawyer if action is not taken.
Say Ola to your driver GANESH ([protected]) for CRN[protected]. silver Etios TN12K0948 to pick you up @ 09:30 PM, 20 May. Please share https://www.olacabs.com/track/67dp35pds with friends/family and let them track you.

5 mins after i got the previous im getting this message from your side . this driver is calling me and asking for the pick up details. because of your mismanagement both the drivers have same phone numbers for them i[censored] notice. this is very bad. never ever i have experienced this kind of service. please take necessary action immediately.

Say Ola to your driver KARTHICK ([protected]) for CRN[protected]. white Indica TN22DC1852 to pick you up @ 09:30 PM, 20 May. Please share https://www.olacabs.com/track/67dp35pds with friends/family and let them track you.

I think my subject line mentions it all.

I booked a cab for home when i came back from singapore on 21st may 2016. Cab was from international airport to jb nagar andheri east which was less than 2 km drive (The travel was showing 1.93km in the drivers ola app). He charged me 263 rs (And i paid additional 200 rs for the cab to come inside the airport because driver took the premium way to enter the airport instead of normal route which would have cost rs120 otherwise).

So the total charge for 2 km drive for me was rs 263+200 = rs463. Isnt that amazing (That too for maruti wagoner)?

Well surely i shall take this up in consumer forum to challenge the charges.

Booked using my family phone num: [protected] but for any coordination/talks you may reach to me on [protected].

Regards
Ravi singhania

Booking CRN[protected] was cancelled by driver as he did not want to go to destination. Said I can complaint to whosoever I want. Did not get any option or number to complaint on Ola app. Hence posting here. Hope ola will look into it and act. Driver also used abusive language when reminded of his duties.
Date: 22nd May 2016
Desirable Resolution: Discipline action on driver

I booked a Cab on the 22nd of May 2016 to pick my mother up from Ahmedabad Railway Station the next day, i.e., 23rd of May 2016 at 10:45am. As stated by Ola during booking, the driver details shall be updated 15 minutes prior to the pick up time. I received the driver details as per their statement but when I contacted the driver the person straight away denied to have got any request from Ola to answer my request! Ola again sent me an sms of another driver but the same person picked up my call, his name is Ajay, and again denied my OLA request even though Ola confirmed the driver details to me. Due to OLA's unprofessional service, we had to face lot of problems. Their service is not good and very unprofessional. They commit to things which they cannot fulfill. Therefor I would like to raise a complain against OLA for unnecessarily confirming a fake booking and harassing me. Please find my booking details below:
Driver Name: Ajay
Phone no. provided by Ola: [protected]
Booking ID: CRN[protected]
Car: White Indigo
Car details: GJ01 DX4623
pICK UP TIME: 10:45am, 23rd May.