Ola Cabs / ANI Technologies Complaints & Reviews

I have booked Ola cab mini at that time no peak hour and driver came within 5 min, but when i reached my destination within 15 min of 4.5 km journey, i was shocked with my bill that was of 206 . When I asked from driver about this surprise shock of OLA than he showed me truth what OLA is playing game with customer, Driver showed me his message detail which he received of just 95 rupees for my ride and remaining money gone to OLA . So I request Indian Govt to please take strict against OLA Cab.This is truly Unfair .

I have booked ola cab for 8 o clock in the evening cab driver simply canceled the ride just 10 minutes before ride, called the customer care for the driver behaviour they did nothing on this, booked another cab for 2.6x times the fare that guy came to pick up and to the worst cancelled my ride again saying he will come only to 5kms distance and my destination is more than 5kms I had to cancel my travel plan because of rude behaviour and worst care taken by ola cabs I am planning to file a case on ola cabs for this and will never take ola cab again

How do consider yourself after 10pm traffic will be there inside the Chennai city your charging 2.2x at the time of 10.5pm, even d driver a ashok cancelling the trip when I booked without any X nothing like he came to my place I didn't answer him so he cancelling the trip this is not fair car details :- ASHOK ([protected]) is on the way to your location in a silver Indica TN14E1928.

I am new to bangalore and this was my first time riding an ola cabs. So I was taking a cab from the airport to a hotel. So during the journey there were two toll gates. I did not know that the toll fees had to be given by the driver. So when we came up to the toll gates the driver asked for the money. At the end of the journey, I saw that the toll fees was added in my invoice. So a total of Rs 120 was taken by the driver.

Hello.
I want to share about my bad experience with Ola auto driver.
I book an ola autorickshaw today morning. At pick up point, OLA auto driver use foul language and makes me get down from auto.
I did not expect this from OLA staff. . I want to inform OLA to remove this staff from your list. In future contact me so that no one else do this kind of behaviour to any passenger. Please take action. I request.

I am niraj kumar. I booked ola mini taxi at around 5.30 pm from bamboovilla, mullick bazar, kolkata to dhaka kalibari, prince anwar shah road. They sent swift dzire (Prime) without asking me. I travelled for 27 mins for around 6.8 km. At the time of booking the charges showed as minimum rs. 99 and the rs, 7 after 4 km and riding rate was rs. 1 per min. The bill claimed was rs. 302/- which i had to pay. Is it not surprising? When i complained on phone to ola customer care, they said it was peak time...
But i had travelled many times during peak time but was never charged so high price.

This cab white indica came to parasaiahnahundi, srirampura on 26th april 2016 night at 8.30 for pickup and have damaged the property of our house we got noted its number. We want you to take action or we will show picture footage to police which might spoil your reputation and police might hold ur cab. Sorry to say but we dont want others to spoil the property of ours.


Contact - abhijit [[protected]]

I had made a booking for ola cab in bengaluru, but the driver indicated that tyre was punctured and the ride was cancelled, then on the same instance i made a second booking and made a ride, the full amount was paid to the driver, but a bill was generated and amount deducted from my bill rs.407.00 through ola money.
My details

Navneet agrawal
Mobile : [protected]
Email - [protected]@gmail.com

Please indicate how two rides are possible at same time and place although the destinations are far enough.


The following is the text of bill received in my mail.


5 may 2016
5:02 pm
Logo

₹407.0
Osn52453859
Thanks for traveling with us, navneet agrawal

Ride details


Rangappa
You rated

Share - white swift dzire

5:07 pm a-26, narasimha layout, nandini layout, bengaluru, karnataka 560022, india
5:39 pm kempegowda international airport, bengaluru karnataka india
Bill details
Base fare
₹387.72

Total fare
₹387.72

Service tax (5.60%)
₹19.47

Swachh bharath tax (0.20%)
₹0.70

Sub total
₹407.89

Rounding down
-₹0.89

Total fare
₹407.0

You saved ₹347.0 on this ride with ola share.

Have queries or complaints?
Find support for this booking.

Payment
Olacabs olacabs olacabs olacabs olacabs olacabs
Paid by ola money
₹ 407.00

Paid by cash mone
₹ 0.00

For the t&c and fare details click here


The second bill which was paid in cash is as under:

15 may, 2016


₹723
Crn[protected]
Thanks for travelling with us, navneet agrawal

Ride details


Suresha

34.22 km 54.03 min

Mini - white indica

05:21 pm a-26, narasimha layout, nandini layout, bengaluru, karnataka 560022, india
06:15 pm kempegowda int'l airport rd, bengaluru international airport, gangamuthanahalli
Bill details
Base fare for 30 km
₹499

Distance fare for 4.22 km
₹54.86

Ride time fare for 54.03 min
₹54.03

Total fare
₹607.89

Service tax (5.6%)
₹34.04

Swachh bharat tax (0.2%)
₹1.22

Sub total
₹643.15

Toll/parking fee
₹80

Rounding down
-₹0.15

Total bill
₹723

Have queries or complaints? Get support.

Payment

Driver name: ravindra, cell number [protected], white indigo: mh01bt7217 denied duty first on 25 may 2016 at around 10 pm.
Driver name: krishna murari, cell number [protected], grey wagonr: mh47c8611 denied duty and did not respond to my calls on same day that is 25 may 2016 after the first cab was cancelled by driver himself
Driver name: omshankar, cell number [protected], white go: mh02cr7607
Ola was charging peak time charges of 1.6 times because the trains were not running in central line and still driver denied duty and was very rude. This happened after the second cab denied duty on 25th may 2016
Driver name: asghar, cell number [protected], white wagonr: mh43ba0425 denied duty on the same day after the third cab on 25 may 2016. Peak time charges 1.6 times
Driver name: umar, cell number [protected], silver wagonr: mh01bt7926 denied duty after some time on 25 may 2016
Driver name: tausif hassan cell number[protected], gold wagonr mh02cr2669.
All the following drivers denied there duty when there was a need and this is not the first instance where such things are happening. You guys just behaving like taxi & auto drivers. As they have been replaced by you very soon you will replaced by something else.

I booked a ride from haldiram's-vip road kolkata to ballygunge station road on ola share. Driver's name was chhote lal prasad ([protected]) car number wb07j2319 was scheduled to pick me up. I had a discussion with the driver regarding the particular location i was at and how much time may he need to reach there. I was waiting but the car did not reach so i called the driver again, he said that his car is not working fine. It's not taking a start and that i cancel the trip. I tried to do that but option was not coming and my ola was continuously showing unable to reach server. Thus i could not cancel the trip, i called the driver and told him my problem and requested him to cancel the trip from his side. He said he would. As the app was not working good i took a normal taxi home. And later when i checked i saw that my ola money have deducted by 169 rupees. This was not expected from ola. I, being one of its regular customers, am highly disappointed. I don't know whether it was the driver's fault or he was helpless because of whole design of the application or whatever bt i lost 169 rupees which i did not deserve to loose

Hi,
I have booked ola cab. After booking, it shows me the cab will received in 5-10 min. But when i called to driver he told me it takes 15-20 min. So as per my discussion with driver, he told me that he will cancel the cab. But instead of cancel the ride, he use it and make 85 rs/- bill which was very ridiculous.
So take an action as early as possible.

swati pisal
[protected]

Today i have book ola cab at 12:00 am with crn[protected] but at last moment i have recieved a message they didnot find cab near me.

One more complaint that two months before i have booked ola but i have not recieved the driver details 15 min before travelling when i called up at customer care then they provide me car details.

So this type of missmanagement is not affordable to me. If you dont provide better services you have to shutdown your all services.

Ola is charging customers a airport parking fee at Delhi International Airport T-3 at Departure terminal even though the same is not applicable / paid by driver. Airport charges for parking are applicable only in case cab is picked up from arrival terminal where it has to be paid and should be charged. However, they have started charging this fee which it actually being levied which is a case of cheating and deficiency in service.

Same is true for Delhi Faridabad toll way at Badarpur, Delhi which has a no Toll or exempt lane in case the bridge for which toll is levied is not used in the journey, thereby no user charges are applicable.

I have submitted a complaint with ticket no.7173537 and invoice no. CRN[protected] for which they have repeatedly provided a blatant reply that airport and toll fee are applicable in all case.

On 24/5/16 at 11 pm at Kolkata Airport I booked a cab, the driver's name was Siddhartha and his mobile number is [protected] Car no. WB 25G0123. The driver told that he would come in a few minutes but he didn't come and kept me standing. Also i called him several times in his above mobile no. and at last he picked up the call but misbehaved with me and refused to come back. Expecting he got a better fare and refused to come and pick-up.

This is in reference to the booking number CRN[protected] scheduled for[protected]:10:00.
At 6.00 am
I receive this text Sorry! We could not find a cab at your location for your pickup time. I regret to tell you that this service is not expected. I was scheduled for domestic flight. I had to pay extra premium money for short notice pick up. I am very disappointed and would take this matter to higher authority. You can't take customer for a ride like this. Quit your business if you can't handle.

With regrets

Borneeta Das

I had no issue with Ola until today morning, I have been using Ola since last 2 months and it has been a good experience overall until today.

But, today, I had such terrible experiences with Ola, one after another, I am sure I will not be using Ola in my entire life. Some olamoney I have got in my wallet, I will use it some other way..

List of today's ugly and bitter experiences..

1. 8:10 am -- It began with the Ola booking, OSN[protected] After booking, I called the driver and he told me that he is at the gas station and I will have to cancel the booking. So, why in the first place his cab was booked?
Ok fine, bearable till now.

2. 8.11am -- Ola Booking - OSN[protected] Babu Tanwar, Driver arrived at the pickup point, I boarded the cab, he tapped his touch screen device, my money got deducted and he said, my booking has been cancelled. I said, I did't get any message of cancellation.

I called OlaCare, explained the executive about it and then she told the driver to drop me at the destination. After a while, he picked up another passenger and he had to go to Rohini and I had to go to Faridabad. Totally opposite routes. So,

I called up OlaCare again explained her the situation, she told me that she could not see any booking, I was baffled, why there is no booking when nobody cancelled it. Driver asked me to deboard his cab and I had no choice.

After deboarding the cab, I called the OlaCare again and asked how and why my booking was cancelled? She checked and said, my booking was not cancelled, but completed.
How could my booking got completed while I was still at my pickup point and it was completed instantly..

All this consumed a lot of time.. and I got late.

Executive apologized and said I will be refunded and all, but that's not the point.

I was in confusion, whether I should go or drop my plan, but later I decided to go anyway.

3. 9:29am - Ola Booking - OSN[protected] Manjeet Singh..Now PAY ATTENTION WITH EXTREME FOCUS..
What happened was beyond my expectation..
- I called the driver and explained him the very straight and clear route to my destination. I told him to come via IGNOU road and take a turn from Bikaner. After waiting for a while, I saw in my mobile, it showed, 'Your cab has arrived' and timer started.
- I saw, there was no cab anywhere around my vicinity and called up the driver again and he said, forget about the 'Cab has arrived'. He went in some wrong direction and is coming.
- I kept waiting outside, after a while I called him up again.. I asked, bhaiya kahan pahunche? Brother, where have you reached? He said very rudely, 'aa raha hun na'. I am coming. I said, I am only asking, 'have you found the right way?' He said, why are you getting impatient? I said, because you have made me stand here, cab is showing it has arrived and I am unnecessarily waiting for the cab. I said, Jaldi aa.. come quickly, he said, TERE BAAP KA NAUKAR NAHI HUN'..
- It is intolerable to hear this thing from third class drivers of your company.. First, I got late because of Ola and your driver was wasting my time and I was standing at the pick up point and when inquired, he talked to me like that.
- That statement of your driver resulted into very ugly verbal spat between him and me. I want Ola to check the call recordings what happened.
- That driver was representing Ola and I hold Ola responsible for such experience..
- I cannot tolerate this..

4. I still decided to book another cab. 9:53am - Ola Booking - OSN[protected] Harvinder Singh..
- I called the driver and asked him where is he. He said, he is near Saket and asked me where I want to go. I said, Faridabad. He said ok. It will take around 10 minutes.
- I kept waiting for 5 minutes and then, I got a message that my booking has been cancelled.

Finally..I dropped my plan.. as I got late.. All this Ola cab non-sense consumed a lot of time and I would have reached my destination within 1 and a half hours, the time it took to book and wait for drivers.

Every time, I called, your executives apologized... Fine, but apologies are almost meaningless..It is so easy to say sorry.

No doubt, I will not use Ola again in my entire life, though until morning, I was happy with the cab services..I will certainly talk bad about Ola any chance I get to. I will certainly advise people to avoid Ola everywhere possible.

I WILL FILE A HARASSMENT SUIT ON OLA...
For sure...
I cannot tolerate the way I was treated at any cost. No driver, no Ola representative can talk to me like that.
It does't matter who that driver was, I booked a cab with Ola and I was treated like that by somebody representing Ola only..
Ola is entirely responsible for all the driver's conduct..

2 days back i had been to watch a movie at saket dt cinema. I booked a cab at 11:50 pm and asked driver to come to saket dlf mall. As per our conversation he was on opposite side of road (Khirki). I waited for half an hour thn suddently i got a message that driver has cancelled the booking. His name is arun kumar ([protected]) for crn[protected] white go hr 55x3318.

I never had complaint with ola till now because i use ola on my daily routine but never experienced such. I want ola to take action against him so that next time no one face such issue.

I booked cab from r t nagar to go to anand lab in shivajinagar. The cab driver did not know the route.He had no gps also. I was charged rs. 154/- which is on higher side. Again booked ola cab from r t nagar to northside manipal hospital malleswaram bangalore.
The driver said he doesnt know the route. And took rs. 176/= and dropped us two furlongs before the required destination from where we had to walk. Very very bad experience.

Hi Team,

On 23rd night i have booked the ola cab from my account.
Cab is at 11.30. Details of driver reached to me by 11.15.
I contacted driver and he told he will be reaching soon.
Then i called second time he again told he is coming.
At 11.40 he sends the bill that we have traveled.
On asking he denied the service. So i am in hurry i need to take auto and need to spend 300.

Why your driver chit the customer? If you dont want to give a cab just say no. Rather then harassing customer and west customer money and time.

I am mentioning the bill details as below. That i got but i havent traveled. For my inconvenience ola is responsible. This make me ola as a less trustful service.


23 May, 2016


₹91
CRN[protected]
Thanks for travelling with us, Pinky

Ride Details


Kade gowda M m

2.52 km 6.4 min

Prime - White Etios
Upgraded from Mini

11:31 PM 3rd A Cross, Bellandur, Bengaluru, Karnataka 560103, India
11:38 PM Husna Sahar Arcade, Sector 1, HSR Layout, Bengaluru
Bill Details
Base Fare for 4 km
₹80

Ride Time Fare for 6.4 min
₹6.4

Total Fare
₹86.4

Service Tax (5.6%)
₹4.84

Swachh Bharat Tax (0.2%)
₹0.17

Sub Total
₹91.41

Rounding Down
-₹0.41

Total Bill
₹91

Have queries or complaints? Get support.

Payment

Paid by cash mone
₹91

For T&C and fare details, visit our website

Didn't make this booking?

I am a regular customer of ola, but from last few times, i am really upset with the services provided by ola. Today on 25 may 2016, i have booked cab thrice but none of the driver agreed to take me to my place that is greater noida, and also their behavior was ridiculous. I have waited for so long and none of the cab came, day by day service is getting poor and you people are not concerned with the satisfaction of the customer. You people made us feel its better if there were no cab services because you are unable to handle the customers. You say save time, but the services provide by you is complete time wastage.