Ola Cabs / ANI Technologies Complaints & Reviews

Booked an Ola cab in Bombay, drive name Balu Jaware ([protected]) drives a White Vista. He called saying he has a tire problem and since I needed to go the Airport, I told him to get it fixed to avoid problems later. He called 5 mins after saying that he has an extra tire and is sure nothing will happen and told us to come to the pickup point. We waited there for 10 mins and finally got a message saying - Thank you for riding with ola. The bill has been payed for 102 INR.
I called the driver multiple times but he kept cutting the call. Finally had to book another cab. This situation is very risky while going to the airport and I advice ola to do something about it.

The chauffeur was shouting on the phone when we were late to board the cab by 15 mins. And to top that, he cancelled the ride when we boarded and asked him the reason for him shouting. His cab number is -

Here are the ride details. Very disrespectful!

Ola! Sorry, driver canceled your booking crn[protected] after waiting for your pickup longer than max wait time. Please use the app to book again m. Ola. Bz/ticket

We took a cab driven by RAHUL (RJ14TB1275). We had a total bill of 71 rupees. I had a hundred rupee note with me. I gave that to him and he only had 15 rupees to return. We asked him to ask from one the shops around. Ultimately I had togo out to fetch money. Unfortunately, I couldn't find any. Meanwhile, he started receiving a different booking. And suddenly he started behaving so rudely and asked us to get off as he had to go to the other booking. I believe OLA should provide their drivers with change to return. We had to stand there for 15 mins while we searched for change. And he was so rude and acting completely unprofessionally! It's the worst service seen.

I have done ola booked at jabalpur from sadar area and gone till gauri ghat and there we waited for 30 minutes and came back to sadar the total kms were 16.3 kms and the total time taken was 75 minutes how can you charge me for the total minutes of the ride you only have to charge me for the waiting time. I want back my extra amount which were charged to me.
Crn[protected]

Hi

I had 200 rs in my ola money account. I received a message and a call form your company that the driver has cancelled the request.i received the no. of another driver. when I called him, he also told me that he has cancelled the request. but I was charged for the trip and my Rs. 129/- were deducted from my account..

I did not even do the trip and money was deducted. please refund my ola money as soon as possible.

1st may 2016
Booking no. OSN 69744885
It was 05:55 pm, i and my other 2 friends individually booked a share cab. all 3 o[censored]s got the same cab as we were going in one direction. We called the driver Gangadhar JH after every 5 min to check the status like where he is and when he will pick us. every time this fellow said i am at yemlur and coming to pickup point in 1 min. after 3rd attempt i asked him where he is exactly and what shops or anything he can noticed on the way. I heard someone laughing i doubted and asked my male colleague to call the no and ask for detail. the moment he asked where are you this guy said sir please cancel the trip.
he has accepted the trip to increase his trip count. as all o[censored]s got the message saying money paid in cash for the trip.
that means without picking us up he declared that he got the money and started the trip.
what kind of driver OLA is hiring ?

Say no to ola.
We booked ola cab to visit dr. At anderi.
As per ola first ride is free, and all cabs have wifi and ac.
Non of the commentment was fulfill.
No wifi. No ac and when we reached the destination they charged rs 860. We visit anderi regularly but have never charged 860 in life time. When spoken to customer care they insist to pay the amount and was not interested listening to us. Even i called supervisor on call her name was rahila was not ready to provide surname but she also just insist to pay amt not ready to listen to our problem. We do not want to trouble poor driver so we paid the entire amt plus some tip as well bcoz we dont want driver to bare the cost as he said they will cut from his money.
Driver itself recommend that not to hire ola instead of ola go for uber and yes he was right uber is more economical and service is also good. Rates are olso resonable as compare to ola..

I recommend to all citizens never ever book ola. They say rs 6 per km but that is also not true.

Dear sir/madam

please find herewith details:
crn no.[protected]
date:- 16/05/2016
day:-monday
time:-5:36
car no. Gj27v4263
driver name is vahid[protected]
travelling :- krishnanagar brts to international airport.
Ir your service is very slow n driver is very chip speech the me customer and krishnanagar brts to intr airport is fare is 120 and this driver given me rs. 348/- plus 85 rs. Total 433/-
this is not fare and ths diver is chit me.
Please replay me than solition and i am now dubai n my contact number is [protected].
Thanks.

Best regards
samir.Makhija.

Why is it that I always have to get a poor service after every second service that I use of yours. This isn't the first time Im complaining about this issue. Today again my ride from Santacruz to my office in Fort was pathetic. the driver name was Vipin with the car number MH04GD4602 (a silver indica). This overtly knowledgeable driver again took the longest possible route to reach Ballard Estate, Fort from my house in Santacruz and I again ended up paying much higher a price than i generally pay for the same trip everyday (and FYI I take an Ola everyday to work). By the way he even took a U turn somewhere since he wasn't too sure about the route inspite of me providing him with the basic guidance of my route long back.

Can you guys come up with permanent solution? Or do I have to keep writing to you for every alternate trip of mine? Like really?

Hi,

I booked a ola on today @ 10.03am. Car no was wb04g6233. Driver name was krishna. But he had refused to pick up me after hearing the destination (As it was a long distance). He said that he can make another two trips if i cancel the trip and he forced to cancel me. And he was using abusive language whenever i denied to cancel the trip.

But i had to cancel the trip later. I regular (Almost daily) avail the ola service and experienced this kind of experience first. And this kind of services was really unexpected from ola.

They need to take immediate action against this kind of drivers who doesn't know how to speak properly and uses abusive language.

Thanks & regards
Arindam dutta

Dear : sir

I had taken a auto form capitol hotel to krishnarajapuram railway station on 27th may, the auto driver put the auto meter also and once we reached he asked me to pay 1.5 on the meter and took 350 /- actual bill was 259/- in the night i did not want to argue on the same and paid the amount, driver allah bakash, kao2ab0723.
This was not expected from the ola services.
Please refund my money which is being paid extra.

Regard's

Abilash. V. K.
[protected]@gmail.com
[protected]

Booked a ola cab today morning crn[protected] from nallurhalli to egl domlur. The driver called and asked the destination. Later he himself decided not to go and also did not inform me. On calling him again he is telling me that i cancelled the trip. Later i got a message that too not a cancellation one but completed one. Now if you guys don't wanna run the business then why the hell are you trying to do it and people are suffering for it.

Ola cheats people and robbers people money, i have a personal experience with Ola about this. I frequently used to travel by Ola cabs, but later knows about their cheating policies. let's take an example about this. Ola recently introduced facility "Micro", and for 5 KM's they charged 83 RS. with me. I surprised and i called to customer care, about after 15 min's they engaged with me and told that Micro's base fare is 40 RS ( please note for this money they were not offered any starting KM's, they per KM/6 RS. ) . SO where these 40 RS. goes ? and their caliclation is like this : for 5 km's - 5*6 = 30 RS + base fare 40 RS + ride time charges per min./1 RS + service charge and it's total bacome 83 RS. just imagine with one customer they robbered 40 RS. per booking, like that how much they can ? so Guys Raise this question on every where what ever ( FB, twitter ... ) ...

A cab ws booked from bopal to ahmedabad haat, bt he said he will take half an hour to reach bt i ws in a hurry so i said i will manage by my own & will nt take the cab so he is said alright . After sometime he again called me & said i wil take 250 to go to ahmedabad haat from bopal but i denied as he ws demanding amount according to his wish .the drivers name is gopal patel & my vodafone bal got cut due to it .

There is huge surcharge, sometimes it goes till 2.5x and above 3x. This is really very bad from ola cabs for a very urgent needy person.

Ola Auto most of the time does not accept the request for short distances. Auto's fare is good for short distances but Ola Auto drivers does not accept the request most of the time. For long distance they are always ready for ride.

Ola Cabs should do something about these 2 problems as soon as possible.

Helo sir,
this is vamsi krishna yadav from visakhapatnam, i have downloaded ola app from my brothers mobile, booked a cab from visakhapatnam airport to my home at gajuwaka. while we reached the boarding place we received the cab details from ola and we called the driver, at that place the driver picked up some other persons who are not the ola costumers for more money and he asked us to catch other ola cab at that palce. that was like a big insult for us, do the ola take any action for this kind of behavior and activities.

if you want i wil mail u the booking details.

regards,
vamsi krishna yadav

On 9th may morning 7.30 am i booked ola for mumbai airport from malad east but the person has not come on time & he did not come for pick up after the booked time also. The very bad thing is the person had not picked the call after also. Pfb mentioned print screen of the same:

Very poor service... Person has not reached on time for pick up.. After calling end no of times... The person has not answered the call.. Won't suggest anyone ola...

Unhappy with service.

Booked a cab from MG road Bangalore on Sat 28th May., 2016 at 7.20pm. Spoke to driver n he said he will come in a few minutes and asked me to wait on Brigade road. It was raining and he stopped picking my calls. He passed me by and I ran behind the car as it was impossible to get another cab. He stopped. I kept knocking on the window. The driver saw me and sped away even after knowing I was helplessly knocking on the car window. How do you tolerate such behaviour? It's inhumane. He has complained later saying I never got onto his car and he was left with no option but to cancel.
I hope strict action is taken against him.
Driver name-Muniyappan
Phone number - [protected]
Car- White Etios KA03AA4586
Trip ID- OSN 65511337

I had a booking for today morning which was done yesterday and i did receive a message stating my booking is confirmed and cab details will be shared 15mts prior to dep. Today morning very promptly i received the cab details Gopikrishnan [protected] with cab no KA51C9422 is on his way, but for my surprise the cab driver called up and told he will not be able to come because he is 6km away from the pick up location and he is authorised to do a pick up which is within 4 km( god knows what logic is that) and he went ahead and cancelled the booking without even asking me. Within 2 mintues i gets another cab details this time name is different Santosh but strangely the mobile no is same!!!. I called up the customer care and the call center lady started pleading she is helpless request you to book another cab online and they will try to arrange a cab immediately. I did make another booking and again promptly the sms came with a different name Basavakumar and mob no [protected]. When he was called he told he will be at the location in 10mts. After not seeing him for 20mts i called up the same no and then he says there is a problem and he will not be able to come.

Thanks for all your efforts i missed my appointment at 12pm... and for God's sake please don't do the same to any one else and please be assured that i will never ever book your company for any of my travels and will make sure any of my friends and relatives don't use the same.

Would appreciate if some kind of disciplinary action can be taken against such erratic drivers!!!

Driver name: channa basappa
Number: [protected]
Car number: ka16c3732
I have booked a cab 1.5 hrs before the ride i. E @6.30 to avail a ride @8. The driver called me @ 7.45 n said he can't provide the service. He literally refused to provide the ride. Since it was a peak hour i wasn't able get any other ride.. I am very disappointed with this unprofessional behavior.. And hope you people will necessary actions required.