Ola Cabs / ANI Technologies Complaints & Reviews

Yesterday on 14.5.16 at about 5.03 pm i called ola cab on line for travel up to my home at kannoth road. The driver sharafudeen, did not attend alleging road blockade and i had to look for other means. But to my surprise a sum of rs 54 was found debited from my ola money stating that i travelled upto edavana building nad road edathala by car no crn[protected] this is a clear case of cheating by the driver. Ola should refund this amount to my ola account and avoid similar circumstances in future.

I have been victimized of similar incident today when i did not care to read 3x higher charges and booked in hurry due to which i paid 482/- for less than 10kms that too on sat 12.30 afternoon which i don't think acceptable from any given point of view. I guess ola feels over confident that they established enough their brand in the market specially marketing "cheaper than auto" and it's nice time to make money from the advertisement & good time to loot the customers by over charging...

I booked OLAcab service for going to kalupur railway station on Sunday 15 May 2016 in the morning 0545 hrs from waterliy shantigram C4 SG highway Ahmedabad. But just few minuts befor my ride time they cancel my booking. Because of that I couldn't catch my train. I want necessary action to be taken on the company for harassment of customer. I m going to file a complain in consumer courte please look inro the matter. The no. I was about to ride with CRN[protected]

I have booked ola cab from bandra to my destination I have attached the photo of driver and also car number picture !! He was going on no entry & we have told wont go in no entry then also he was not listening to us !! After that he was cought by cops !! I told that driver dont stop ac as per it was so very hot !! And there was my childerns was crying !! After that without any confirmation he has cancel the booking i want strickly action against this driver and let me know about this wat you have taken action its and humble request !!

OLA CAB NUMBER IS

MH.43.BA.338

Booked ola-micro on 13/may'16. After travelling few kms, automatically journey completed and bill was generated.
With the help of same driver booked ola micro again and completed te journey. Thus we were bound to give two times base charges.

Ola micro - (1st time) crn[protected] rs
Ola micro - (2nd time) crn[protected] rs

This incident happend second time also on same day.
Bookes first ola micro, after just 500 meters, jurney completed and bill was generated. But this time we were at the ocation where rarely any ola comes. Driver asked us to book ola - mini which is higher in terms of fare.
Ola micro -6/km, ola mini -10/km
We completed this journey in two itertions (Paying 52 rs & 478 rs)
Ola micro - crn[protected] rs
Ola mini - crn[protected] rs

I have two points.
A.) what if, we booked a car and this incident happens where there is no network and area is remote.

B.) why two times we are bound to give base carges for single jurney

C.) why we have been looted in name of ola micro, where ola claims journey at 6/km. (But auto cancelling a journey, makes that ride more costly)

D.) what if a non android user (Parents/wife/sister) are travelling in ola which is booked by their son or daughter


I hereby with valid invoice no., claim for a refund of aforesaid journeys.


Mohit khandelwal

Dear Sir/Madam,

This E-mail has been sent to you regarding the service in the cab and you company's improper service.

I have booked happy50 the coupon that I would receive 50% off on my ola cab ride but the discount didn't apply. Not only this but the car was falling short of fuel. The meter in the taxi did not even function. When I asked the driver Mr. Ismail to contact the company, he was unable to do so because of insufficient balance in his mobile which made me contact the company from my phone and I haven't received any response from the company's end. Please do the needful.

Your's thankful,

Milan S Shah
+91-[protected]
Say Ola to your driver ismail ([protected]) for CRN[protected]. Indigo MH48F0978 to pick you up @ 02:49 PM, 14 May. Please share https://www.olacabs.com/track/8788884ho with friends/family and let them track you.

I have booked two time ola cab in the same day on 14 /05 /2016 with CRN NO[protected] in which my picking time was 02:07 pm . but after wait 2:30 pm no response from driver . when I will call to driver than he said he is unable to reach he is busy with some one so he said for wait some time . after some time when I was call to driver Mr krishan he said he is unable to reach because he will go for lunch after that my CRN upgrade to Mr aditya he is unable to reach I have also lost my deal due to ola poor response
Car and drivers details are given below
RJ 14 TD 4250
Driver Mr krishan
[protected]
Another one

Driver aditya
RJ 14:tb 9883

[protected]

Though you are advertising that your charges are 6 rupees per km we feel the charges are more. For 15 to 16 km we paid rs 230. In that bill amt 217 and rest taxes. Keeping aside taxes still the bill amt is 217 for 15.54 km. Please justify your charges. I have utilised your services for Morethan 12 times in 3 days. How you are charging the bills pl explain

I have travelled by ola share on 29 th April. On board driver informer I have to pay cash and accordingly I have paid Rs.271 . when I got down at my destination again the same amount had been debited from my ola money account. I have made xomplain on phone nearly 6 time till date. When ever I called your representative inform me that the money will be credited to my account within 24 to 48 hours. But till date I is not credited.
I am unable to understand your commitment to your customer???

I have experienced my life's worst experience by #ola cabs. I had booked an ola micro on 11-05-16 at 4:58 p. M. Through ola app. The cab had to pick me up at 5 p. M. From vishrantwadi, pune. Below text msg for reference :

"say ola to your driver manoj lohakpure ([protected]) for crn[protected]. Etios mh14cx1709 to pick you up @ 05:00 pm, 11 may. Please share https://www.olacabs.com/track/175o3k3u8 with friends/family and let them track you."

I had to reach pune railway station to catch my train "pune-nagpur garibrath" express which departs at 5:40 p. M. Sharp.

Ola service :
1. I called the driver and he assured he'll reach in 5 mins.
2. The cab driver didn't call me till 5:15 p. M.
3. After 3-4 calls made by me... The driver said he reached (Time : 5:18).
4. The cab which arrived was a different cab with a different vehicle no. Than mentioned in the text msg.
5. The driver argued that he didn't have enough money to call me. Very unprofessional behaviour by ola driver.
6. Also, post arriving, the cab failed to reach station on time. Cab reached at 5:50 p. M at the station.
7. The cab bill amounted to 122 inr. I paid 200 inr by cash. But the driver didn't pay the remaining amount back.
8. As expected, i missed my train for nagpur. It was a tatkal ticket costing me 1160.80 inr
9. This so far has been my worst cab experience.
10. Train your drivers to be professional and to be punctual.
11. Misleading consumers is a fraudulent act.
12. I want some strictness to be inculcated in your services.
13. I want my total money refunded. Who is responsible for my 1160.80

Tatkal train ticket cost : 1160.80
I want my train ticket to be refunded.

I had booked a ola cab for travel from Chandigarh railway station. I was assigned a driver and given cab number. I even received a message that the driver has reached. But when I tried to contact him, he was evasive and did not pick me up. Frustrated, I had to make alternate arrangements to travel. Later I received a regret message and promise to send another cab but it was too late. Bad experience

I have booked cab three times, each n every time cab driver denied to come. They asked thousands of questions, "WHR u wan go, how u will pay??" Before coming to pick up so much questions... & finally they will denied. They themselves cancel bookings.
I[censored] have already categorized that WHR will u provide services n WHR will u not then pl stop this nonsense, stop taking customers bookings. Pathetic service..!

I had booked ola cab on 12th may 2016. I have received sms stating the cab details. But without any information cab did not arrived. Called 2-3 times but not received by the driver. After sometime i received sms stating that, i have travelled in ola and my bill is 52. Itd the 2nd time am facing this. The cab details are -
Rajesha s ([protected])
Crn[protected]
Etios ka459327

Most of the time I face this problem where my booking with OLA auto is confirmed and after sometime driver cancels the booking.

Mostly reason being destination is just 3.5 Km away. there should be some way that once booking accepted it can't be cancelled or track of how many booking driver is cancelling and put some black spot on them.

Even while booking I can see many OLA Autos available in area but no one accepts the booking maybe checking the destination. Is there any check on this ?

Details of Booking :
Booking date : 12 may 2016
Auto No - KA53A4749
Driver Name - Somashekar K M

My mother and sister went to edusurge, madan-mohan talla, modi house for my sister's exam. There were no cabs at my location so I used another nearby pickup location(uniworld to shapoorji). For this the bill was Rs.110, coz the driver ended the ride after reaching my location. He took my family without any booking and assured me that there won't be any problem. The driver charged a total of Rs. 350 . The return trip cost only Rs. 176.

Driver name: Ramanand([protected])

I had taken a ride via Ola cabs- an app based cab service provider. I was charged in excess of the amount shown in the app by ola cabs. The invoice sent by the company post that was also wrong. The date of the incident is 11th May 2016. My number is [protected]. I would like either a proper invoice or a return of the amount charged to me since charging without proper invoice is illegal. I need a proper invoice for reimbursement purposes from my organization and the invoice that they have provided is not acceptable since the drop location mentioned there is wrong and hence would not get approved from my organization.

Hi,

I have book a OLA micro on 11th May 2016 10:50 AM, it shown me while booking the cab 1.6 times. the base fare showed Rs. 67/- (normal base fare is Rs. 50/-). After 4 Kms. Rs. 6 per km ( if it is 1.6 times means it will come Rs. 9.60 per km). the acutal charge should come around Rs. 80/- including waiting charge if any. But they have charged me Rs. 152/. I didn't argue with the driver, i have given the cash to him and went to office. I have travelled only 6 kms and the bill arrived to my mobile after completing my journey is Rs. 152. The journey time is only 20 minutes. The booking number is CRN[protected].

I booked a cab with ola on may 12th, 2016. The driver was madhu kumar ([protected]) and the booking reference number crn[protected], etios liva ka01ae2955. The driver didn't give a call when he arrived at the pick up point. We tracked the cab and after sitting in the cab, he told that the booking was cancelled automatically and told us to book again. While we were booking he accepted the booking another person booked as he got a peak pricing on the other booking. He told us to get down as he had another person to pick now. This type of irresponsible behaviour is not expected from ola drivers. I missed my meeting because of the delay caused.

I have booked ola cab on 11th may 2016 For travelling on 12th may 2016. I have received sms stating the cab details. But without any information cab did not arrived. Called 2-3 times but not received by the driver. I trevelled from local taxi. After 2hours i received sms stating that, i have travelled in ola and my bill is Rs.119. This is absolute cheat treatment from ola to me. The cab details are-
Mr.Bubai Saha
WB170253
Swift Dzire
Ph-[protected]

Hi Team,

In Bengaluru,

OLA drivers are getting cheated by OLA because of MBG offers reduction on daily basis. Like the MBG offer rate for n number of booking which i was getting one month before is decreased gradually on daily basis by 1500 and it's decreasing daily.

OLA is not giving any explanation for how they are calculating the MBG offers and why they are decreasing it on daily basis.

This is cheating game on drivers by OLA. If MBG goes down like this day by day. They don't even provide our actual earning some other day. Please take immediate action and save drivers.