Ola Cabs / ANI Technologies Complaints & Reviews

We booked ola cab in trivandrum for ride later option on 14th may for the journey on 15th may at 5.15 am. We got confirmation message from ola at 4 am on 15th may saying our cab is confirmed 15 mins before the ride driver details will be send. Finally at 5 am we got message from ola saying they couldn't find any cab in our location there by cancelling the cab. Because of this we couldn't catch our bus to kanyakumari on time which was booked earlier and we were unable to get any other mode of transportation to reach the bus stop to catch the bus.

I have booked ola cab well in advance on 14th may for 6 o'clock pm, so that i could catch my train at 8 pm from majestic railway station.. I got the call from the driver by 6 pm and he said due to traffic he will be little late and will be at my pick-up point in 20 minutes, since i have not got any call from him after 30 minutes i called him back and he told the cab has already been cancelled and he would not be able to come to pick me up. Due to this i had undergone soo much presure as i had to catch the train with my new born. I have alraedy decided i would not be using ola cab anymore

Hi,
I had travelled from kodbisanhalli bangalore to vidyaranyapuram main road on 12th may 2016 from 5.34 pm to 7.02pm covering 26.67kms. I have been charged 1254rs. Peak hour pricing as 3 times. This sheer disgusting and cheating the common people.
Pls conserned authority take action.
The same day i travelled a distance of 24kms for which i paid only 395. I was surprised when he charged me 1254 rs for the same distance.
The car no. Crn[protected]
I request the concerned authority to take action and reimburse my excess fare charged.

We booked one cab on 17 may. We got the driver name as prem kumar. We even got the message that your trip amount is 50rupess but we didn't pay a single penny. Because of that we are late for one important meeting. After that we called that number then the he cut the call. After 5calls one another person lifted speaking that its the problem of ola. I am from visakhapatnam, andhra pradesh. My contact number is [protected]. Please try to uplift the fame of ola as it has some good name than others.

I booked ola cab for 2 persons on may 16th at 6.27pm. The invoice bill was rs129. I booked the share option for 2persons. And the driver asked us to pay twice the amount for the trip. Since there was no cabs available nearby, we thought of continuing the trip.

Driver's name - biradar r r
Osn 53440111
Car - silver indica
Trip - queens rd, shivaji nagar to 8th cross, madiwala
Trip date and time - 16th may, 6.27pm to 7.05pm

I hereby ask for a refund back on my next ola trip

Driver was very rude. I[censored] have tracker plz check almost every day I used to go and come by ola share from silk board to MSR nagar. And today also I came to same route but this ola driver Ramsh A (OSN[protected] started shouting at me that I came to different location and then he stated telling that I booked ola share paying half bill, now the thing is that who is he to tell me like that If other person will be there then, it's share right no 1 booked so I only came so what is my fault here and it's your norms only. I mean paying the proper bill which have came. Apart from that I was talking over the ph so on that also he started commenting
I m using ola from long time but never face any issue. But today I m really disappointed with the service.

Hi,
My name is bharath and this is regarding a recent ride i took on ola.
I was travelling via ola cabs on to bangalore international airport since i had to drop my friend who was injured to the airport. Throughout the way i was using my phone and the gps was on. Since my friend had fractured his leg, he needed help in getting off the car, and i placed my phone on the car seat and helped my friend get off the car. When we had settled, and when i looked back for the cab to take my phone, by then the ola cab driver drove off along with my phone.

Soon i took my friends phone to give a call to my phone, and the phone was switched off and i also tried calling the ola cab driver a couple of times but he just wasn’t answering the call.

Only after a couple of hours i got through the drivers phone and when i asked about the whereabouts of my phone, he said some strangers got into the car, and they have taken my phone. He also mentioned that for about an hours’ time, he was at the airaport itself. (Then why didn’t he even answer my call)

So, since the driver mentioned that some strangers took my phone from the car when they boarded the car, its clear that the phone was still in the car and the cab driver was fully aware of it.In the first place he should have drove off and secondly, since he had my number he could have called back and given my phone to me.
I took this issue to the ola team and all they said was they have enquired with the driver, and since he said he doesn’t have the phone, we are closing your complaint. I even asked them to track the ola cab drivers gps records for the 1 hours’ time, which he said was at the airport, to ensure if he was telling the truth, the concerned staff at ola mentioned that can’t be done.
I had i don’t really understand, how ola can just close the complaint by telling that “the driver says he doesn’t have the phone”.
Since all the details, i. E. The driver details, including the taxi number was in the form of a msg on that phone which is stolen, i asked for the same with ola, to share the details with me, and they tell that they cant share the details with me.

I need justice and i need you to help me out in this situation and probe into the matter as it is not just a matter of 100 or 200 rupees but a phone that costs about 10000 inr. Ola can’t just escape from this whole situation.
Looking forward for your support.

Hello team,

This complain is with regards to chauffer driving subjected cab dated 17th may in morning at ashram chowk. The driver was driving on the right lane at a very slow pace with a speed of i can say 20 per km on a plain road and when cars honked the driver to move cab onto the left lane for slow driving and in order for other cars to overtake then he didn't changed lane. On way from ashram towards nizamuddin station this driver then in anger drove ruthlessly and in absurd manner in full speed when i tried overtaking from left lane. Then again at bhogal red light, this driver jumped red light. It was completely annoying and the driver was so rude that it might be unsafe for any passenger to travel or board cab with this driver.

Dear all,

I had travlled from bani park to viswakarma ind estate on 16th may in jaipur and came back from viswakarma ind estae to bani park.In the first trip we were charged for the complete 8 kms, where as in the 2nd trip it was charged only for 4 kms. I have copied the bills kinldy respond.


Crn[protected]

Base fare
₹22

Distance fare for 8.03 km
₹48.18

Ride time fare for 16.85 min
₹16.85

Peak pricing 1.2x
₹17.41

Total fare
₹104.44

Service tax (5.6%)
₹5.85

Swachh bharat tax (0.2%)
₹0.21

Sub total
₹110.5

Rounding down
-₹0.5

Total bill
₹110


Crn[protected]

Bill details
Base fare for 4 km
₹55

Distance fare for 4.41 km
₹30.87

Ride time fare for 16.77 min
₹16.77

Peak pricing 1.4x
₹41.06

Total fare
₹143.7

Service tax (5.6%)
₹8.05

Swachh bharat tax (0.2%)
₹0.29

Sub total
₹152.04

Rounding down
-₹0.04

Total bill
₹152

Have queries or complaints? Get support.

We observed this happening in Gurgaon. The cab is booked using app and when you call thw driver, his phone is mostly swithced off. Against our booking, he takes another customer and the bill is sent to our mobile as booking was made by us. Ola drivers are cheating us. They take booking from a customer and serve another customer so that they do not have to travel to the pick up location of the customer who books the cab. This trend is quite rampant in Gurgaon. I and my family members have faced this at least 4 time now and hence this complaint.

Ola cab was booked from dahisar to nanavati hospital at 6:35 am (Crn[protected]. After completion of ride at 7:05 am the driver stopped & confirmed billing of 326.00 & left as the payment was confirmed through ola money account. However in my ola app the ride was reflecting as still ongoing. Hence i called ola they closed the ride from their end & debited my ola money account for 348.00 on complaint to ola complaints on phone the refund of 22.00 was agreed to be paid, but no refund done. After calling back ola complaints team they are now stating no refund will be done as billing is correct.

Say ola to your driver raviraj ([protected]) for crn[protected].Indica mh12kn6311 to pick you up @ 09:28 pm, 16 may. 1.8 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/47aap719r with friends/family and let them track you.


This is the message i got when i booked a ride but after i calling driver and knowing destination he told me i will take 20-30 min to reach and in app he was showing near to me i said fine take your time and come then after 30 mins my booking got canceled automaticaly

A cab was booked from the number [protected] name shiji balakrishnan yesterday night at around 9.00 p. M and got a message stating that "say ola to your driver raja ([protected]) for crn[protected].Indica tn22bs0475 to pick you up @ 09:04 pm, 15 may, the driver was litteraly not behaving proper to the customer and was very much reluctanct, since the customer did not hav a proper location to mark in the map, she marked a near by location and called the driver to request regarding the mislocation in map, the driver was not even ready to listen to the customer and was yelling unnecessarily and also stated that he cannot come further to the customer location, thisa cab was booked from the number [protected] name shiji balakrishnan yesterday night at around 9.00 p. M and got a message stating that"say ola to your driver raja ([protected]) for crn[protected].Indica tn22bs0475 to pick you up @ 09:04 pm, 15 may, the driver was litteraly not behaving proper to the customer and was very much reluctanct, since the customer did not hav a proper location to mark in the map, she marked a nearby location and called the driver to request regarding the mislocation in map, the driver was not even ready to listen to the customer and yelling unnecessarily and also stated that he cannot come further from the location marked in the map, it was only 10 meters away from the marked location, this has made the customer to cancel the ride, please cancel the contract of these kind of drivers who are spoiling the name of brand like ola, was really disappointed yesterday because of this issue by the driver.
Regards
Keerthi. C

On 14th may 16, we were travelling to marathahalli bangalore. We told driver to stop the cab as two o[censored]s were getting down there. We were getting down the cab. Before we stepped out, he started the cab and the rear wheel came on my feet and my foot got injured. This is severe concern ola driver should have confirmed that the passengers have got down or not. There was no need to make hurry and drive the cab before checking this.
Driver: siva kumar s

Dear sir or madam,
you have to be open your eyes, most of your drivers making fool of you they booked duty from their own mobiles with the help of some softwares in which 100 email id can be open . they makig fool of ola and get insentive daily . its our indians money so be aware and change some rules for incentive as well as booking conditions . i think the gprs should have in number plate instead of phone . and coustmer who download an ola app have to go through hard verification

Hi i booked ola cabs around 6.45 pm from dwarka sec 9 near petrol pump to jahangirpuri railway station it was around 26 km as per ola ad i should have charged 26*6 =156 but when i complete my drive then i find bill was of rs 362/- what is this guys it is around 14rs per km then why are you challenging that we are giving cheap services and one more think i think normal auto is better then ola cab because of fair...

1. I am a serving army officer residing at bangalore. On 15 may 2016, my mother booked a cab from house no 45, 3rd cross, 8th main, central excise layout, vijaynagar to army cantt, trinity church road.
2. The driver's name was girish his mob no is [protected]. His veh was etios and vehicle no ka 11 b 0536. He spoke on another mobile no [protected] and enquired dertails of the ride and drop location.
3. But the driver did not report even after one hour. My parents tried to contact him, but he did not attend the call. Later, my parents had to book a cab through uber to come back.
4. Now, it is intimated on my mother's mobile no [protected] that rs 191/- has been deducted from ola account for having used cab from central excise layout to kims hospital bus stop.
5. I want to complain about the following —

(A) how has this amount of rs 191/- been charged when the cab did not report and we have not made the journey
(B) how the drop address was changed from army cantt to kims hospital
(C) punitive action against driver for failing to report to pick-up location and not attending calls

I booked a cab at around 9.40 pm yesterday (15/05/2016). The gprs was showing a distance of about 6-7 minutes. But when i called this guy (Raj) having car number wb04g6135 and mobile number [protected], he said he was at a distance of some 25 minutes or so. I said i will wait. After waiting for almost 20 minutes i called him up only to hear excuses for refusing the service. When i said i will lodge a complaint with ola, he was reluctant enough to say "ok sir do it, i don't care".
I will be thinking twice before booking a cab with ola again. Not only this, i will suggest others not to take your service, if ola doesn't take serious steps against filthy actions like these. If ola is not serious about these unprofessional stuffs like these then they will be loosing customers in an infinite gp series. People have other cab options anyway in the form o[censored]ber, meru etc.

I had booked a cab yesterday (15.05.16) from phoenix marketcity. Driver munikrishna (Ka01ad7339) infohe would be reaching the pick up point in some time but he never turned up.Instead, i received an sms stating that rs. 64/- was deducted from my ola money. When called, the driver mentioned that the trip got cancelled, whereas he had clearly started and stopped the trip, maybe to reach his incentive target.
This is a case of seeking unfair means by the driver. Ola should refund this amount to my ola account and avoid similar circumstances in future.

Yesterday on 14.5.16 at about 5.03 pm i called ola cab on line for travel up to my home at kannoth road. The driver sharafudeen, did not attend alleging road blockade and i had to look for other means. But to my surprise a sum of rs 54 was found debited from my ola money stating that i travelled upto edavana building nad road edathala by car no crn[protected] this is a clear case of cheating by the driver. Ola should refund this amount to my ola account and avoid similar circumstances in future.