Ola Cabs / ANI Technologies Complaints & Reviews

I called ola for book cab today.. its raining heavily here.. nd streets was ful with water.. I was stuck there .. my net was not working Bcs of weather so I called ola for a cab .. nd thy were lyk. u cn book a cab only on net.. rules are for customer satisfaction not for ur convinence.. they dnt understand even girl is caling .. she is stuck there or something.. worst expirence.. I dnt lyk ur rules ...

To, The Customer Care Team. Hi My name is Paras Vasa. I activate this service from Vile Parle West to Kandivali West on 20 Sep, 2015, 11:44 am it charged ₹.678/-. this is too much. Peak Pricing charge (2.1x) ₹336.49/- for what u people take pick price?what is ride time charges for 57.84min ₹.57.84? that time there are lots of ola cabs are available. and when i book the cab that time the pop up come to me that if more than one cab will reach to me then you peoplel will charged.but not for the peak charge. find attach my invoice detail and refund my peak pricing charge and ride time charges the money. INVOICE NO. :[protected] Booking Email id : [protected]@gmail.com Booking number : [protected] Thank you, Minesh Engineering Corporation Paras Vasa Factory : +[protected] Mobile: +91-[protected] Website : www.comfortutilities.com - One Destination for Comforts & Utilities Google Map : http://goo.gl/maps/RHgSE

I booked an Ola Cab (CRN[protected] from my residence to Ahmedabad Railway Station. The cab was booked for Sept 15 10:30 PM & booking was done on Sept 14 01:45 AM. I had a 11:45 train to catch & was travelling to Mumbai along with my 5 month old baby & my husband. I had not received the driver details until 9:45 PM & so I called up the customer care to ask for the driver information. The call was attended by Iqbal who gave us the contact number of the driver named Sandeep Patel. When we called him at 10 he was some 15 Kms away from my home & he told he couldn't come by 10:30. We again called up the customer care & 2nd named Husain answered the care. He gave us the number of another driver named Saheb Singh Rathod. We called up the driver & he told he was at Ahmedabad railway station & he couldn't come by 10:30 PM as it was already 10:18 PM. By this time we were already pissed off & we called up the Ola customer care again. 3rd time another named Abhishek answered the call & shamelessly said sorry saying nothing can be done now & asked us if we wish to cancel our booking. It was already 10:50 PM & my husband had to run to look for a rickshaw or a cab. Eventually we got the rickshaw at 11:20 & by the time we reached the station & on platform it was 11:45. Train was leaving in front o[censored]s & we couldn't run to catch with an infant & 3 luggage bag. We lost Rs 5300 on our train tickets. We had to book another train tickets for Mumbai which was at 5 AM in the morning. We spent time on platform like homeless beggars with an infant & all this was because of OLA CABS.

As such I had heard mixed reviews about this cab service but now experienced how bad it is & all those who run this so called customer service cab company are none other then bunch of. I would not make a mistake to experience the service of Ola Cabs again & shall make sure to spread a word to as many people as possible in my circle not to use this cab service. I also demand them to compensate me the loss of Rs 5300 against the train tickets.

Shruti Y Thakore

Im a passenger at Thiruvanathapuram, kerala; booked an ola cab on 18 th Sep 2015 morning 5:45. Booking gone success! But the cab is not came at that time and they automatically cancel the cab. This is so rediculous act. I have to catch train after that. So that become a bad day for me due to that I lost my train.

My sister booked a cab from ola..the driver of that cab misbehaved..and was using abusive language and was drunk..and when we asked him to keep his comments to himself..he stopped the cab and abused us..furthermore he made us get out of the car.. Cab number was Dl 1rt 0957

I booked a ola cab frm kandivali, the man called me n told to cum at point wer he was satnding with cab.i asked him that is is dat coupon is valid, he replied yes that u are valid for the same.after trip wen i came to dadar where i wanted to drop by them .he demanded the bill of 385, where i need to pay 85 bcoz of 300 coupon, bt he argued that no ur coupon is nt valid, i called to toll free number to ola cabs, after a long arguement he ws stll demanding that u need pay amount of rs 385.i paid them 385 bcoz it was late night around 12.30 with my family.it was worst experience, guys dont go ola cabs at all, they are bloody money maker n silly driver who ws napping many times..

Me and my friend have booked a ola ride with discount coupon B7ZBW1 After the ride we were told to make paymnet. The surcharge was heavy and we were asked to pay ₹420/- when asked the driver of the car 47C 7349 told that the bill was 920/- and we were given a discount of 500/-. We had to ultimately pay after speaking to some Edward Fernandes from ola customer care. What for is the discount when you charge for the rides. This was a very bad experience for us. I am going to take up this on social networking sites and alert all my friends and relatives not to use Ola. I work in Times of India and will also take help of my company in spreading awareness by informing everyone Also will lodge a complaint in consumer court.

Ola to your driver QUYUUM ([protected]) for KRN 42942379 Auto TN10K7337. I booked the above auto to travel from Perambur Railway station to Egmore railway station the distance is 4.5 km only. He did not use GPS device provides by OLA instead he asked with auto meter. Rs.90/- I observe it was exorbitant. His talk was not proper. He used worst language. To avoid such people only, we use OLA app but still we face such worst thing. Please expel such from OLA. I want your strong Acton and report in this regard. I am a lawyer. - Sankar.

I booked an Ola cab and for 30 Kms I was charged Rs 890/-. Further the cab condition was pathetic ans the tyre punctured in middle and I had to take another cab to reach my destination. Ideally in such situation a customer should not be charged or should be charged less but I was charged full amount. I have not met with such pathetic service and would request someone to investigate why Ola is charging so high when other cabs like Tab cabs are charging Rs 500/- to 600/- for same distance.

This mail is regarding the misbehave of one of Ola drivers, Whose details are mentioned below:
Name:Naveen Kumar
Contact Number: [protected]
Auto Number: KA01 AD6223


Me and my friend (both o[censored]s are females) booked an ola auto yesterday night, that driver was driving the auto too fast that we even missed an accident by few inches, When we asked him to drive slowly, he started shouting on us and started playing games on his phone for rest of the time.
When we reached home he continued to misbehave and even entered our house at 11:15 in the night, He was threatening and saying "he'll stay at our house and will go only in the morning." even after paying the money, he was not ready to go.

We never expected this kind of behavior from a driver who works under Ola.We even raised a complaint in the customer care, where we dint receive any communication from them untill now.One of the customer care representative told us that the action has been taken, while we called again the other representative told us that it will take 48 hours to take the action.It is very difficult to understand whom to believe.

We want a strong action to be taken against the driver as well as the company.
Details of the booking:
KRN: 42759891

The driver is asking for extra 200 rupee ..why should I pay ..First I booked ola cab then the driver is giving reason for not knowing the address then again second driver is asking for extra 200 rupee.is this how you give service to ur customer .

HI my name is ishan khanna a residence of mumbai. on 16 sept 2015 i booked a OLA cab for a free ride for the very first time in my life. while booking the car it showed 1.6 extra charges for heavy traffic(no reason), and during the booking it showed my estimate to be around 150 to 160 rupees, which is half my free ride. After booking the cab it came 15 min late to andheri east and took me 45 min to reach kandivali west, which is not more than 14 km but when i got out from the cab the driver showed me a bill of 623, which came as a big surpise for me...all the km traveled and bill was fake, when i called the customer care they told me they have charged for extra 6 km and other hidden charges...and useless talks. this company is really fake and useless. i am really dissapointed with their attitude and behaviour.

I booked Ola cabs Bangalore early morning 5.40 AM (for going from B.Narayanpura to Marathalli bridge) which is maximum 6 km distance. I had a Rs.100 free ride with me. When I booked the cab from my ola app, it gave a popup showing 2.5x charge would be applicable. I thought still it would be fine, some amount we will have to pay, which should be fine. When we reached Marathalli bridge, the total bill was Rs.237/- (for less than 6 km distance) and that too the drive was straight on main road and without any traffic as it was 5.45 AM. [Rs.247 for 6 km]. so I had to pay Rs.137 inspite of having Rs.100 free ride. Completely useless Ola free rides, coupons, discounts. Nonsense.

On Sept 11 and Sept 12th twice it happened that due to some error with the App, OLA sent TWO TFS/OLA booking instead one. I tried to cancel one and the app did not update the latest ride and as a result the driver (in both cases) had to start and stop.In both cases i lost money from my OLA wallet. All this as the app wouldn't update the rides. Kindly refund the money cut because of this. case 1 : ID : TFS-PP-C[protected] Fri 11th Sept 7.40 am( amount Rs 72) case 2 : Ola INVOICE NO.[protected] amount Rs 82) Sat 12th Sept . Kindly revert back this money to my ola wallet at the earliest. No. - [protected]

The cab service provider without even informing charged 699 for distance of 11kms in mumbai which works to Rs 60 per km. Upon reaching their customer care they say surcharge pricing. This is fleecing the public and that too without informing. Their license should be taken away if they cheat common public.

Hi, i am regular ola customer, and my last ride dated on 21 august. after complete this ride your ola driver recover 221 rupees with my family. but right charge is only 21 rupees, 200 rs already have credit in my ola wallet bu your driver recover total money, i have called her but he not proper answer on this case. so please take any action on this and return my extra money. i pay total rs 221. attack my ride slip....

Have booked OLA cab from Pune Rly stn to Pimple Saudagar around 12noon
on 18-Sep-2015. They said the charges will be applied as for Peak hours, reasons did not disclosed. The distance from Rly stn to my home is 16kms. Guess how much they charged Rs430/-

4 days backs(15-Sep) I came from Pune Airport to my home from the same OLA cabs, and the total bill was Rs281/- Which was 20kms.

I was shocked to know the huge difference between these two bills. This clearly means that OLA is looting there customers in the name of Peak hours charges. What kind of billing system it is? I Strongly condemn
such type of services from OLA. They are making fools to customers by saying safe and affordable services.

One should be very careful while

Hi, I booked OLA ride on 16 Sep 2015. I have traveled from Avai nagar Tiruvanmiyur location to Venkateswara nagar Ramapuram location in Chennai. The total kilometer if you verify in google is 14 kms. Whereas i have charged for the same distance for 24.41 kms. My concern is they are overcharging by increasing the travel distance from the server. I verified the invoice and shocked when i see travelled kilometer is 24.41. This is directly related to cheating consumers. Could someone please help to take action. Invoice No: CRN[protected] Regards, Thiyagu [protected]

I was a regular customer of Ola cabs since a year and been using your service for past year in various cities. Yesterday i booked a cab at 6 in the morning and was charged 1.8 * price. I was able to see many cabs available in the app yet i was forced to use 1.8 * Price option and charged with exorbitant sum of money. Why i am charged with 1.8 * Price(busy time charge) at morning 6 AM when i can see many cabs available nearby? I felt cheated and extremely disappointed with this kind of service

I booked cab for 17 sep 2015 for time 4.30 am for domestic airport mumbai. I did my booking in much advance that is 5 days before even i called them one day before for confirmation, at that time they said that cab booking is confirmed. They even send the confirmation sms. On 17th sept i waited till 5.00am n then i called them for cab their reply was cab is on the way. It was same reply for my next call also n finally on 5.15 an i made final call for which i got reply that there is no availability of cab.
This is the worst service. I will never book ola cab again and also will tell all my friends relatives that dont go for third class ola cab. They dont care for you, your time, your travel.
Also anyone who is thinking to book ola cab please dont waste your time.

Nitish gonpalliwar