Ola Cabs / ANI Technologies Complaints & Reviews

I refered ola app to my friend Shakuntala singh. She also downloaded the app and signed up suceessfully with mob.no. [protected] and with email id [protected]@gmail.com. She got free ride upto Rs. 300 hundred. She also used this free ride for booking for CRN[protected]. BUT DUE TO NEGLIGENCE OF OLA DRIVER THE FRIST RIDE GOT CANCELLED. NETHIER SHE GOT THE BENEFIT OF OLA REFERAL NOR ME. PLEASE RESOLVED THIS QUERY AND PROVIDE ME COMPLAINT NO. FOR GURTHER REGERENCE.

I have booked a cab today in Chennai during 6 PM for a Ola Mini. Booking ID - CRN[protected] and being charged with Rs. 356 for a ride for which i usually pay Rs. 130 in Ola in the past and still pay Rs.150 for a other Sedan taxi today while returning back during peak hours. Ola is ripping people's money by just popping up the peak time charge message and charging more to the customers. My peak time charge is Rs.160 which is ridiculous. When i tried reaching the customer care to complain about it and i get a response from the customer care representative that it's how we operate and peak time charge vary on demand. I have been a regular user of Ola cab and this is the last time i will use Ola for my drive and i shall be advising the same to my friends, family and colleagues as well. Ripping customer's money is day light robbery.

Hi, I had booked Ola Cab from my office in perungudi to my residence at Hastinapuram. I had booked the cab at 6:15PM. The Cab management forwarded my request to the driver only at 6:14 PM. Ultimately it took 30 minutes for the driver to reach my location. If the cab management is unable to find a cab for pick up at the stipulated time, they could have informed atleast 15 mins prior to the booked time so that i would have made alternative arrangement.

Hello,

I took the ola cab from my office at porur till my residence at mylapore.
The distance in km from the entrance of my office to my doorstep is 15 km.
I used ola cab for picking me up at office and dropping me at my residence for the past 2 days. The charges amounted to rs 260 / - approx.
This tallied with the charges announced by ola i. E rs 100 per first km and rs 10 for additional km plus the re 1 for travel time.
I heard from colleague about the payhalf option and today (26. 08. 2015) , i opted for it.
I started from my office at 4:45 pm and reached my home at 5:20 pm.
I was charged peak hour rate and i had to pay rs 304 / -
I think this is completely not justifiable. I wonder why peak hour rate is applicable even when i start at 4: 45 pm. It would not have not been possible to reach my home from mylapore in 40 min if it was peak hour. It would have taken nearly 1 hr and 20 min at least (Everybody knows about the traffic bottlenecks at dlf porur, butt road and anna university during peak hours) .
I would like a reply from ola.

Hi I booked a cab from Noida sector 27 for New Delhi Railway station on August 23rd at 9PM. I got a confirmation mail and text confirming my booking for 10pm. At 9:25 I got a message with the name (Sarwan Singh)and contact no.the driver. I contacted him around 9:45 to confirm where he was to which he responded by saying that he had left and was on his way back to Delhi. I could not understand what happened there and asked him to come to noida immediately as I had a train to catch at 11:50 and it was heavily raining. He said he was at DND and would take 10 mins to reach. I told him a nearby landmark(Kailash Hospital) from where he could call me and I'd guide him further. I waited for him till 10:20 since I thought that he probably hot stuck due to heavy rains. However when I called him up he very casually answered that he had gone back since he could not get through to my no and his call was on waiting. I told him that I was not using my phone and he should not tell lies to me. He said he waited for half an hour and then left which was a completely made up story. In the meanwhile I had also received a thank you mail from ola for travelling (which till then I had not). I asked him to come back as I was getting late for my train to which he casually replied that I should book another cab as it was raining and he was not able to drive properly. I had no reason to talk to him anymore and I told him that I'd file a complaint against him, surprisingly he seemed unperturbed even by that. I then booked Uber and reached station at the last moment. Such instances have been repeatedly told by my friends and I got to witness it this time. I do not understand how can the drivers close a booking as per their own convenience. Request you to kindly look into the matter and take appropriate measures .

I booked an OLA Auto on 24th August, 2015 5:48 pm. The driver name is KUMAR ([protected]), Auto number KA02ADO163, booking ID- KRN35448419.

The complaint is that the auto suddenly in the middle of the road said that the auto gas is getting empty and wanted us to take another auto. We asked him to help us get another auto the road was very busy. Next, I asked him to take the payment through ola money. He simply denied doing that saying that his auto doesn't accept ola money. He also claimed that he does not know how to operate ola app from him mobile. I didnt understand Kannada and it was becoming totally apparent that he was taking an advantage of that. I WILL NOT AGREE THAT THE OLA HAS NOT GIVEN PROPER TRAINING TO THE DRIVER ON USING THE OLA APP. How can the driver claim that? He also said that he doesn't know how to start- stop the trip. Do you guys really not give proper training to your drivers or he was simply lying? Can any autowala deny to accept ola money?
This is really not acceptable. Ola says travel cashless, and here I see what just happened to me yesterday. Can you please take this complaint seriously and speak to the auto guy about this. There was absolutely no language barrier in my conversation with him, but I am very sure that he was taking a full advantage of me not knowing kannada.
Like this so many cab drivers and auto guys have denied to take the trip with ola money. They accept the booking and on the call they ask if its ola money, then they ask for cancellations. Why is this happening? They say ola doesnot pay them on time. Is it my concern if Ola doesnot? I am paying anyway...

Can you please take some serious action on this? Poor service! dissapointed.

On the 14th of august I booked an ola cab and applied a coupon of Rs 200 but in the system it did not display my coupon so I paid a total amount of Rs 226 and I filed a complaint for my refund . After 4-5 days I got Rs 126 back and till yet I haven't received the 74 Rs back

11 AM, Today (26/8/2015), At Pragathi layout, doddanekkundi, 560037, A OLA cab driver took a U-turn in a narrow road, he was doing circus, causing problems for the vehicles coming from opposite side. He didn't stop even after horn may times. My vehicle brushed the front of the cab. The driver was rude and disrespectful. There was another man in the front seat with him. Please make your drivers understand traffic rules, where to take U-turns and where not to. Thank you

This was my first time Ola cab booking on 22nd Aug 2015. Initially I downloaded the App but was unable to register as someone has to refer. Spoke with customer service and they explained how it works. Then called my friends to find out if someone can refer me.Later when I was referred, it stated i will be eligible for earning 200 rupees with code AXC4G2. this code didn't work as it has a time deadline of only 30 seconds. By the time i receive the message it was 20-25 seconds so it was a bad experience. Still I continued and booked a Sedan for mu Mum Dad and Sis who were supposed to board a train at 6:15 am on 23rd Aug 2015. Now my trouble started ...I called customer service Vizag[protected] after getting a confirmation message at night to double check the status, he assured me that I will get a message in the morning. I woke up at 4 am and called again to confirm as I was worried. Customer service told I will get a message at 4:45 am i.e 30 mins before my requested time of cab at 5:15 am on 23rd Aug 2015. I was still ok but to my surprise I didn't get any message till 4:58 am and I had t call them again just to listen ..." oops sorry forgot to send message " I was still fine ...Then I receive a message of the cab details and all. I call the driver but he didn't pick my call. Again I tried the customer service and the guy puts me on hold just to call from his end and comes back stating Sir he is not picking my phone too ...Sorry we cannot provide you a cab !!! This is with respect to CRN[protected]. The cab driver (Jayaprasada - [protected])who didn't pick my phone . This is outright insane. If he was not willing, why was he assigned to the duty? He had not even left to pick me up until the time I was intended to leave!! And I was stuck up with no alternative. I will never trust Ola again in my life and will convey this to all my friends and family so that none of them get to suffer from this sort... It was my first trip and OLA made it the last trip ...

Hi Team, I have been penalized severely for having faith and trust in Ola Cabs. I am a heavy Ola Cab user and a great fan of your service until last Wednesday 19, Aug, 2015. Let me narrate the harassment caused to me by you and your team for CRN[protected]. 1. Driver details were messaged to me around 7:40 am and I had a word with him and guided him the way. 2. All of a sudden around 8:05 am, I got a second driver details, where my pickup time was 8:05 am. Not sure, what happened to the first one? 3. At 8:10 am I called the driver I called him up to asked him about his whereabouts, he said he was at the pickup place which actually he was not. He was at some location which was actually 5 kms away from me. 4. I called the customer support, Spoke to agent the second time, expressed my concern that I had a meeting at 8:30 am and I am getting late for that. She said, “She would provide me a new driver” 5. Around 8:30 the new driver called me and said “I would not come, as your booking is that of 8:05 am and now its already 8:30 am”. 6. I called the customer care executives told complained about the irresponsibility of Ola and also spoke to supervisor Miss Dolly, she said she will have a senior management speak to me on this that day evening. Till date I do not have any call from anyone from Ola. Do you value time of others? I had to miss my very important client meeting because of Ola Cabs. I was so late, that booking a auto and reaching office 30 mins late on an important day would have made no sense. Ola has made me look like a fool in front of my Colleagues, and also I had to stay back and apply leave for no reason. Seeking justification and strict action from the customer management team of Ola. Regards, Niraj Choraria

This is with respect to CRN[protected]. The booking was confirmed and I was hoping for the vehicle to turn up. But at the minute when I was supposed to leave, the cab driver (Nagasheshi - [protected]) refused to come to pick me up because he was too far away from my location. This is outright insane. If he was far, why was he assigned to the duty? He had not even left to pick me up until the time I was intended to leave!! And I was stuck up with no alternative. I will never trust Ola again in my life and will convey this to all my friends and family so that none of them get to suffer from this sort of ordeal.

Hello, In my OLA money balance is of Rs. 793. I do not want this balance by your 4 coupon of 200 Rs. With specific validity date. Whatever scheme you launch it can not apply on old customer. How can you nil my ola money balance by providing me vouchers of 200 Rs. ?? You can not do this. With so much trust i do not use that ola money, i thought that in future i will use it but before i use it you completely remove it. If you keep money in your bank account and after some time bank scheme change and they provide vouchers with specific validity date. Will you accept it? Do not do this with customer. I want my 793 rs. Balance in my ola money wallet. Kindly provide it as early aa possible Above mail is sent by me to ola before 3 days ago and before that i talked to MR. Gulshan floor supervisior about the issue but he told me to wait for reply from management and today i again called ola cab customer care, they told me to wait and told me they transfer my call to Mr. Gulshan but after 7 miniutes hold their customer executive told me that mr. Gulshan is busy and cant talk at this time. Give my balance if Rs. 793 in my ola money account as early as possible. Thanking you, Naman mehta M. No. [protected]

This is with respect to our ola ride on 23rd august 2015, CRN[protected]. We friends here in Chennai had decided to take ola. Once the car arrived our driver had some problem with out travel plans so he himself asked us to cancel ride. Having said that when we were about to cancel our ride, he physically attacked me and grabbed my tablet pc and abused. We had an heated argument. He even made threatening gestures!!! He would have slammed the tablet pc if some localities wouldn't have interfeared. Further he did not allow us to cancel the ride which is against ola policy and also made us to travel via same can by coersion. When called to complain regarding this to ola they said some person will call back in 24 hrs. My question is to have a secured ride in ola I should wait for 24hrs keeping my life in risk? I had even called them back they had promised me a call back in 15 mins, which I haven't received till the moment. Its very difficult to travel with such rude behaviour. I don't know whom to apply for regarding this issue. The driver has threatened me and deserves severe punishment under iOS. Kindly revert at the earliest!!!

I am using OLA from past 4 months and I had booked the cab for my brother to drop him to VRL Travels PVS Bulilding Mnagalore from Kadri Temple Road (Vasanth Vihar) Mangalore which is 2.3 Kms and takes 5 minutes. I booked the cab for 16th August 2015 at 9:45 pickup time. I did booking atleast 3 hours prior to the pickup time. I received a message from the OLA cab with Driver name number and cab details at 9:15 PM. However there was no call from driver until pickup time. So I called the driver and found that he was not informed about the pickup. When I told him that I have booked 3 hours prior and it is very important as we might miss the bus. He said that he would check with the OLA cab manager and would get back. Later he came and when my brother was about to board he found that Manager had provided wrong information and customer name to driver. Now again the driver called the manager and manager asked him not to pick my brother and to go and pick as per the information manager. I showed the SMS that I received from OLA to the driver and asked him when I have booked it 3 hours prior and the bus is at 10:15 how can the manager insist him not to pick us. Finally driver agreed to drop my brother. After 5 minutes I received call from My brother stating he reached. I was shocked when I received the bill from OLA the next day, they have charged me Rs. 102/- and it states First 2 KM: Rs. 49 Next 2.3 KMs: Rs. 27.6 Ride time charge: Rs 20 (which means the total ride time was 20 mins????) I was shocked to see this as I regularly use the cab and when the distance is 2.3 kms how can they charge for 4.3 kms and ride time of 20 mins?? I emailed customer care of OLA on the same and the response was horrible. I have attached the charge sheet for mangalore, bill and email response for your reference. Ola Support email via email.freshdesk.com Aug 21 (2 days ago) to me Ola Jaya, Thank you for writing in. We see that the ride has been charged as per the mini rates of Sedan and the Minimum bill of Rs.100/- for the first 4KMs and Rs.13/- thereafter for 0.3 Kms and ride time charges is of Rs.15/-& tax of Rs 5.41. We would like to inform that the charges are valid charges. Kindly find the fare break up as follows: The invoice has been attached for reference. The total invoice comes to Rs.102/- and the amount payable to the driver was Rs.102/-. Hope this clarifies. If there’s anything else we can help you with, please feel free to contact us on[protected]please add your city code before the number). You can also drop us an email at [protected]@olacabs.com. Regards, Nagesh N Customer Support Olacabs

Today morning i shahsikant kumar have booked ola cab CRN[protected] from forest reaserch institute, dehradun to raja road dehradun. the driver name was lalit tiwari with tata indigo number UK 12 TB 1166..he took us to a wrong destination and charged rs. 112 which was original bill of the cab produced online. then for taking to the correct address he took 130 extra charges without any giving any bill.. kindly look to the matter. shashikant kumar

I have been using OLA for all my travel needs. Today I booked a cab from Chennai central to ernavoor as I was arriving by train at 10:30 pm. My booking was cancelled five times. Every time there was a new driver, he would call me and the moment I share my destination, the cab was cancelled by the driver. I clearly see destination discrimination here. Even when I called your help desk all that they can say is we are sorry for the inconvenience but cannot do anything. I not sure if the customer care really cares for the customers. I did not even have any time to make alternate arrangements and had to take a auto at 11:30 pm. I am sure you know how safe it is for a women to travel at such late night and I can only blame OLA cabs had anything happened to me. I cannot trust OLA for my travel needs any longer, you just lost your loyal customer and negative marketing to all my friends circle. Will never travel again !!! EVER !!!

I(Nitin Shukla) was cheated by driver Praveen having mobile no: [protected] on 20th Aug, 2015. He took more money. As my actual bill was Rs 72 only but he took Rs 372 as thIs was my first book and I was assured that Rs 300 will be deducted from my bill. But the driver took Rs 372 from me. He also not given me the bill. Very bad experience in the first ride in OLA cab. Shame on you by cheating the customer. Full details: CRN:[protected] Booking time: 7:11 Pm, 20 Aug, 2015 Car Type: Sedan, white tata indigo RJ 02 TA 07

Hi ! I would like to tell d people who r in charge of Recruting n incharge of CAB drivers plz put it across to those drivers to speak to d customers softly n not to b rude in their speach ! I booked a cab pick from Salarpuria Greenage next to Oxford college Bommanahalli n d driver said he had been waiting out n d security didn't let him in d gate if he would have said d flat number probably he would have been in, instead he got wild when i called n said he is waiting out from long time I asked him to come to d lobby but he was not aware of to ask Flat numbers n inform at gate n pick from lobby.. People in charge plz teach d drivers a procedure to pick from Apartments n plz ask these fellows to correct their tone... Otherwise of sure OLA shall loose its Competance from others like Uber, etc...

Whoever it may concern Date: 21 Aug, @ 6:30 pm, MG. road, Bangalore Worst experience ever with OLA cab driver. It was a rainy evening, I was expecting a comfortable OLA ride so booked a ride. First booking was done at 6:08 pm, and the drive was PRAKASHA H (963****288) for CRN[protected]. I got call from driver after few mins and he asked me to give details regarding the pick point and when I gave the detail about the pick point in Brigade he asked me to cancel the ride even when he had no problem and I faced driver initiated cancellation. Again after few minutes I did another booking using same ola cab app at 6:28pm. This time the driver was MANJUNATH R ([protected]) for CRN[protected], white tata indica KA 53 A 8368 to pick me up @6:39 pm. What happened next just disappointed me I got a call and I asked to pick up near metro station at MG road, but the driver asked my number telling me that another cab will come to pick me up. I waited for some time I didn't get any call from another driver so I thought to look for another cab but at that time they notified telling peak hour and the fare will be 1.8x, again after a while the the fare was 2.2x and gradually it reached 2.8x. It would be too expensive for me to travel around 21 kms with 2.8 times the actual fare so I decided to wait for the same cab which i booked for second time, booking was still not cancelled. after a long wait of 1 hour I got a total bill of Rs 205 while I was waiting for the cab. I was totally pissed off. I had to book another cab again. This was a filthy move or may be strategy of driver and the Ola company. So disappointing. Santosh S Bangalore, KA

On 20/08/2015 i booked ola cab from gulmohar to lake view in Bhopal, actual distance between same is approx 10 k.m. But taxi driver took long route saying that this the only way to reach assuming that we are outsiders but we knew he is taking long route. After arriving destination i called up ola customer care also but executive also denied saying that driver has taken right way more than that we cant help. at returning again i booked ola cab from lake view to gulmohar but this time kms we traveled were only 9.5 only. pls find attached detail for both the journey. cab booked by contact no: [protected] 1st journey from gul mohar to lake view, fare charged 237, KM -13.4, Travel time:3 8 minutes. 2nd journey vis-versa of 1st journey, fare charged 175, KM-9.4, travel time 21 minutes. very disappointed,