Ola Money Complaints & Reviews

Address: Bangalore, Karnataka, 560100

Website: Olamoney

We have made recharge through Ola Money app to out numbers [protected] for Rs. 200 and [protected] for Rs. 50 (both are BSNL Karnataka numbers) on 24/11/15. Amout debited from out Ola Money Account but recharge was not done i.e amount not credited to our mobile numbers from network oparator. Please register a complaint and Either return amount to our Ola Money Account or see that rechage amount to be credited to our mobiles.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 2, 2015

Verified Support

Ola Dilleswara,

We regret for the inconvenience caused.

This is to keep you informed that we have refunded the previous unsuccessful transaction to your Ola Wallet, hence request you to kindly have a check with your Ola Money wallet for the confirmation.

Assuring you our best services, we look forward for more opportunities to be of service to you.

Regards,

Team Ola Money

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Address: New Delhi, Delhi, 110033

Website: www.olacabs.com

I tried to recharge my prepaid mobile number(idea) with ₹100 using ola money... I got a confirmation msg that my number is recharged but I never got the amount in my balance...nd they deducted the money also...nd still haven't refunded or recharged the number...ticket id- 28779...[protected]@gmail.com...I have sent you 5 msgs but I haven't received even a single reply from your customer care...kindly take the actions necessary immediately...

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 2, 2015

Verified Support

The above said issues is resolved under the ticket id- 28779. The same is communicate to the customer as well.

Kindly refer to the attachment for your reference.

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Address: Faridabad, Haryana, 121006

Website: olamoney.com

My olamoney account is linked with mobile no [protected] and email id:- abhin.[protected]@rediffmail.com The details of failed recharge is given below 1. [protected] on 24/11/2015 09.31 with Rs 123. 2. [protected] on 27/11/2015 09.04 with Rs 310. 3. [protected] on 27/11/2015 with Rs 50. I want to know whether It is usual practice or system failure or you are a cheater. Please refund immediately. Mohan [protected]

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Address: Gurgaon, Haryana, 122001

Dear Team, Today I have initiated a recharge of Rs 249 On mobile number [protected]( Idea cellular) from ola money app, but till now I didn't get the recharge on same number, Please look into this, please provide the fix as soon as possible Ola money account number is[protected] and email is lagrawal.[protected]@gmail.com I have already drop an email to your support team, one week passed but I didnt get any reply from your team, my ticket ID is (22328) Regards Lavekush Agrawal Mobile: [protected] Email: lagrawal.[protected]@gmail

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

We have refunded Rs 249/- to the customer Ola wallet on 29th Nov 2015, Request you to kindly check your ola balance.

Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

Regards,

Team Ola Money

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J

Jitender Bhambhu

from Kollam, Kerala

Jan 15, 2016

Sir on 13 jan i have done two recharge of rs 110 and 10 on my airtel number [protected] by ola money.and one recharge of 95 on other airtel number [protected]. But all three recharge not done till now and money is deducted from my olamoney account.my registered email id is [protected]@gmail.com and number is [protected]. Please check the matter and resolve it

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J

Jitender Bhambhu

from Kollam, Kerala

Jan 15, 2016

Sir on 13 jan i have done two recharge of rs 110 and 10 on my airtel number [protected] by ola money.and one recharge of 95 on other airtel number [protected]. But all three recharge not done till now and money is deducted from my olamoney account.my registered email id is [protected]@gmail.com and number is [protected]. Please check the matter and resolve it

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Address: Bangalore, Karnataka, 110063

I had made a payment of Rs.1380 towards bill payment for my airtel mobile no [protected] on 23rd Nov 6.33am thru ola money but same has not been credited till now, although on sending mail twice at there support ID they confirmed me the ticket no : 24798 on 26th nov 6.20am but now again they are silent. My mail Id is [protected]@hotmail.com Plz help. Regards Rahul

Aug 7, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

We have refunded Rs 1380/- to the customer Ola wallet, Request you to kindly check your ola balance.

Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

Regards,

Team Ola Money

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Address: Muzaffarnagar, Uttar Pradesh, 251001

I recharged OLA money for Rs. 150 on mobile no [protected]. But OLA wallet was not updated and showed the transaction was failed, so i tried to recharge again with same amount and failed. Then i called bank to check the payment status and they said payment was successful .please help me. Name :vineet chaudhary Mob no :[protected] Ola email id:[protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

We have refunded Rs 150/- to the customer Ola wallet, Request you to kindly check your ola balance.

Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

Regards,

Team Ola Money

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Address: 500081

Website: ola money.com

Hi, I have made a transaction of Rs.517 for payment of postpaid bill for the number [protected] through Ola Money APP at 22:42 on 16th nov 2015. The money got deducted from my ola money account which was activated on the number [protected]. But in my portal bill due is showing me that the bill payment was not done and the number didn't get activated till now and 10 days went in between i contacted the support through mails but didn't get any response. Fed up with ola money app Thank you, B Ravi Kumar, [protected].

Aug 7, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

We have refunded Rs 517/- to the customer Ola wallet, Request you to kindly check your ola balance.

Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

Regards,

Team Ola Money

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Address: 600107

I had Rs.640 in my Ola Money Account. I wanted to do a mobile recharge for my wife and tried using the Ola Money app for this purpose. I entered the mobile number and Rs.599 as the amount for which I wanted the recharge. I did not get any confirmation stating that the recharge was done, nor the mobile number was recharged. While I contacted Ola regarding this through an email, they first asked me to check with the service provider. I replied stating that the recharge was not done. Then they said they have credited the money back to my Ola Money Account. But that is not reflecting either. I have been repeatedly following up with them for the last couple of days, but I am not getting any reply from them.

Oct 19, 2016

Complaint marked as Resolved

After posting a complaint here. Ola money was credited back to my account.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

We have refunded Rs 599/- to the customer Ola wallet, Request you to kindly check your ola balance.

Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

Regards,

Team Ola Money

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B

Balaji 1986

Jan 4, 2016

I have recharge 40 rupees ola money [protected] Air tel tamilnadu number recharge not done, kindly refund amount my Email I'D [protected]@gmail.com, mobile no-[protected]

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Address: Bulandshahr, Uttar Pradesh, 431001

Website: www.olamoney.com

Attached snap there are 5 recharge
done through ola money my 814 rs has been deducted from olamoney but
recharge and bill payment has not been done i have been taking follow
up since 7 to 8 days but still my issue has not resolved this is the
big and critical issue amount deduction details 1 10 rs 2 700 rs 3 90
rs 4 10 rs 5 4 rs please look into this matter and revert with
resolution Tiket id 21506 Regards Yogesh suryavanshi [protected]
[protected]

Damaged Occured-done through ola money my 814 rs has been deducted
from olamoney but
recharge and bill payment has not been done i have been taking follow
up since 7 to 8 days but still my issue has not resolved this is the
big and critical issue amount deduction details 1 10 rs 2 700 rs 3 90
rs 4 10 rs 5 4 rs please look into this matter and revert with

Ola Money customer support has been notified about the posted complaint.

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Y

yogesh suryanvanshi

from Aurangabad, Maharashtra

Nov 24, 2015

Dear Team,

i have been taking follow up since 19th nov but still my issue has not resolve, just only one remider received like will be reach u soon shortly

is this way to provide customer service to customer

why are you launch such kind of application who deceive to people

if you could not resolve my issue then i will be reaching all people who already facing such kind of issue and will give a Legally notice by lawyer against www.olacab.com & www.olamoney.com for mentally & finanically harassment

complaint against www.olamoney.com

Financial/mentally harassment

Consumer desk

Complaint Id :200600.3.201

public grievance department

Ticket id - GOVMH/E/2015/02497

issue raised by olacab.com

Tiket id -21506

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Address: Jaipur, Rajasthan, 302021

Website: www.olamoney.com

Complaining many times to ola but they are not responding positively..
no recharge & no refund
"recharge pending for the mobile number [protected] Aircel of rs 500 postpaid and [protected] Aircel of rs 500 on 16th november from my account[protected] &[protected]@gmail.com
Plz refund my amount back"

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

We would like to inform that the all the failed recharge amount are refunded back to customer Ola wallet. Hence closing the ticket.

Regards,

Team Ola Money

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Y

yogeshmundra

from Mankapur, Uttar Pradesh

Dec 4, 2015

So why dont you refund me back that money?

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Address: Jalna, Maharashtra, 431203

Dear Sir, I am Sandeep Magar I write your mail because I have use Ola money app & date on 12.11.2015 at 8.30pm to 9.pm that time available Ola money app offer Rs.300 add wallet & use OMAPP promo code then credit Rs. 600 so I could do above process but unable to process please try sometime error me but I could use same process 2nd time but same error me that time but next day receive me SBI bank message on my inbox Rs. 600 successfully debited on my Bank account after I am waiting my balance not updated my Ola money wallet Rs.900 till now I had sent already mail ola money wallet but did not get response me...so please request you please update now my Ola money wallet Rs. 900 my Ola money wallet Id: [protected]@gmail.com & register mobile number :[protected] Thanks.. Sandeep Magar

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

All the transaction are failed, We have not captured any payment for the above mentioned email id. The recharges are unsuccessful, Hence customer is not eligible for any cashback.

Regards,

Team Ola

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N

NKJ_07

from Pune, Maharashtra

Dec 10, 2015

Same happened with me and I am following since Nov 16 and till today no solution from their end

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Website: www.olamoney.com

Hi, I made a payment of my Airtel postpaid bill on 11th November from Ola Money wallet for Rs 600/- The money was debited then and there itself from Ola money wallet but the postpaid bill payment was not done. Customer care is unable to hel. They are saying it's successful from our end.

My email id- [protected]@yahoo.co.in.

Hope you help resolve the issue.

Ola Money customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 400606

Website: www.olamoney.com

Hi, I made a payment of my Airtel postpaid bill on 11th November from Ola Money wallet for Rs 850/- The money was debited then and there itself from Ola money wallet but the postpaid bill payment was not done. Also the experience with customer service is very bad, In spite of mailing them 8-10 times, there is no response from their side. My email id- [protected]@gmail.com Hope you help resolve the issue. I am fed up hitting on the wall as they are not responding anything even after 6 days

Nov 18, 2015

Complaint marked as Resolved

The issue was resolved after almost a week. But hoped u kept communicating about it. hope you learn from this and take adequate measures in future so that such things doesn't happen and you regain the trust of customers like us Thank you

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I am using ola money app and my name is Saicharan. I made a recharge of 300 rs for idea postpaid no on Nov 11 it was unsuccessful and on Nov 16 I made 2recharge of 55 &110 both of them are unsuccessful. Please Dnt believe ola money, they are cheater

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R

Ram Singh Ruyal

Jun 15, 2016

Cash back

My email id apil.[protected]@gmail.com
I applied promo coad WW2EHO but cash bach not came balance showeing zero

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Address: Jalna, Maharashtra, 431203

Dear Sir, I would you like to inform that I had paid Rs.200 bill on 12.11.2015 at 10.32 pm ola money appsagainst Rs.200 paid my idea postpaid bill my ola money wallet has been debited successfully but my idea bill not update till now so I am sent almost mail below id ([protected]@olamoney.com) same concern & I was calling ola money [protected] this number but did not positive response me .. so kindly request you please help me & refund my Rs, 200 my ola money wallet as soon as paid my idea postpaid update Rs.200 Transaction necessary ... my ola money id :schn.[protected]@gmail.com & [protected] register mobile number.. Thanks.. Regards, Sachin Magar

Nov 20, 2015

Complaint marked as Resolved

Dear Sir, I am Saying to you I had register my Complaint before 4-5 days ago has been solved Yesterday .. Thanks...

Nov 16, 2015

Updated by Sachin Magar kindly request you please update my ola money wallet Rs.200 pending idea bill payment before 12.11.2015 evening 10.32.pm transaction...

I call you [protected] his person told me I am calling ola cabs please tell me your debit card number then Rs. 200 refund my bank a/c But I don't believe this calling person I am not share any information this person...

so please help me request you...

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 4, 2015

Verified Support

Spoke to Mr. Sachin, regarding the refund amount of Rs. 200/- which was refunded to him on 17th Nov 2015. Hence closing the same.

Regards,

Team Ola Money

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S

Sachin Magar

from Mumbai, Maharashtra

Dec 4, 2015

Resolved my this complaint...

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Address: Mumbai City, Maharashtra, 143514

Website: olamoney.com

I am in very big problem.My ola money register mobile number is [protected].i transfer rs 4000 to my friend of number [protected].its tranfer from my side but not received at destination.This is very big loss for me.i cantact ola money by mail but there is no response from there side.please take serious action against ola money and help me to refund my money.thanks

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Address: 413001

Website: OLA Money aPP

Hi OLA Teaa,

This type of incoveninece from OLA Brand is not expected.

I have done Three transanction through OLA Money and my money got deducted but reharge was not successfull.

Mob No on which transanction is done .
[protected] Amount 120
[protected] Amout 50
[protected] Amount 60

My user id : [protected]@gmail.com
Mob no registered for above email id : [protected]

Let me knwon ASAP the solution for above incovenince caused by OLA MONEY APP. This is never expected.

I[censored] need any more details please reply me immediately so that we can solve this issue ASAP.

Thanks,
Abhijeet Agarwal
Mob No : [protected]

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Address: Bangalore, Karnataka, 560072

Website: www.olamoney.com

300 Rs debited from my bank but not credited to my ola money no [protected]. This transaction was made on[protected] at 14:43. It is so disappointing to know that my bank account has been charged for rs.300 but not credited to my ola money account. I have enclosed the bank transaction message.

Nov 14, 2015

Complaint marked as Resolved

Money credited to bank by olamoney within 5 days. Money credited to bank by olamoney within 5 days. Money credited to bank by olamoney within 5 days.

Nov 14, 2015

Updated by Pavan VJ complaint resolved

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P

PradyumnaKS

Nov 12, 2015

Same problem here bro... It happens only on net banking transaction.
Yesterday at night, my money rs. 300 debited from my bank account bt not appearing on my ola money account.

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B

Baljitsingh

from Delhi, Delhi

Nov 14, 2015

dont worry i will credit to your bank account.same happens with me.but my money credit in my bank account

Ola Money Complaints & Reviews

File a complaint to Ola Money

Ola Money reviews & complaints page 70

Mobile Recharge not credited

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Recharge amount not refunded

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Recharge failure linked with email [email protected]

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Recharge Not Done money was deducted from ola money app

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Postpaid bill payment not done to airtel but money debited by Ola Money

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Recharge amount no get

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Ola money deduction

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Money deducted from Ola Money account but Recharge not done

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Last 5 bill payment and recharge not done please proceed asa

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No recharge/no refund

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About Rs. 900 not credited my oal money wallet app

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Money got debited but airtel bill did not get paid

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Postpaid bill payment not done but money debited

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Regarding recharge

Cash back

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About bill payment not done my 9403500022 idea postpaid (M&G) circle Rs.200

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Loss Of Rs 4000 when i transfer ola money

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Money deducted, but reharge was not successful

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Amount Rs.300 debited from bank but not credited to my ola money account

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Ola Money Complaints & Reviews

File a complaint to Ola Money

Ola Money reviews & complaints page 70

Mobile Recharge not credited

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Recharge amount not refunded

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Recharge failure linked with email [email protected]

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Recharge Not Done money was deducted from ola money app

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Postpaid bill payment not done to airtel but money debited by Ola Money

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Recharge amount no get

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Ola money deduction

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Money deducted from Ola Money account but Recharge not done

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Last 5 bill payment and recharge not done please proceed asa

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No recharge/no refund

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About Rs. 900 not credited my oal money wallet app

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Money got debited but airtel bill did not get paid

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Postpaid bill payment not done but money debited

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Regarding recharge

Cash back

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About bill payment not done my 9403500022 idea postpaid (M&G) circle Rs.200

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Loss Of Rs 4000 when i transfer ola money

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Money deducted, but reharge was not successful

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Amount Rs.300 debited from bank but not credited to my ola money account

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