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3.1
Updated: Jul 7, 2025
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A
abhinnuh
from Gurgaon, Haryana
Nov 28, 2015
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Address: Faridabad, Haryana, 121006
Website: olamoney.com

My olamoney account is linked with mobile no [protected] and email id:- abhin.[protected]@rediffmail.com The details of failed recharge is given below 1. [protected] on 24/11/2015 09.31 with Rs 123. 2. [protected] on 27/11/2015 09.04 with Rs 310. 3. [protected] on 27/11/2015 with Rs 50. I want to know whether It is usual practice or system failure or you are a cheater. Please refund immediately. Mohan [protected]
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    L
    Lavekush Agrawal
    from Mumbai, Maharashtra
    Nov 27, 2015
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    Address: Gurgaon, Haryana, 122001

    Dear Team, Today I have initiated a recharge of Rs 249 On mobile number [protected]( Idea cellular) from ola money app, but till now I didn't get the recharge on same number, Please look into this, please provide the fix as soon as possible Ola money account number is[protected] and email is lagrawal.[protected]@gmail.com I have already drop an email to your support team, one week passed but I didnt get any reply from your team, my ticket ID is (22328) Regards Lavekush Agrawal Mobile: [protected] Email: lagrawal.[protected]@gmail
    Ola Money customer support has been notified about the posted complaint.
    View replies
    We have refunded Rs 249/- to the customer Ola wallet on 29th Nov 2015, Request you to kindly check your ola balance.

    Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

    Regards,

    Team Ola Money
    Reply
    Sir on 13 jan i have done two recharge of rs 110 and 10 on my airtel number [protected] by ola money.and one recharge of 95 on other airtel number [protected]. But all three recharge not done till now and money is deducted from my olamoney account.my registered email id is [protected]@gmail.com and number is [protected]. Please check the matter and resolve it
    Reply
    Sir on 13 jan i have done two recharge of rs 110 and 10 on my airtel number [protected] by ola money.and one recharge of 95 on other airtel number [protected]. But all three recharge not done till now and money is deducted from my olamoney account.my registered email id is [protected]@gmail.com and number is [protected]. Please check the matter and resolve it
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      R
      Rahulalka
      from Kolkata, West Bengal
      Nov 27, 2015
      Resolved
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      Address: Bangalore, Karnataka, 110063

      I had made a payment of Rs.1380 towards bill payment for my airtel mobile no [protected] on 23rd Nov 6.33am thru ola money but same has not been credited till now, although on sending mail twice at there support ID they confirmed me the ticket no : 24798 on 26th nov 6.20am but now again they are silent. My mail Id is [protected]@hotmail.com Plz help. Regards Rahul
      Aug 7, 2021
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      View replies
      We have refunded Rs 1380/- to the customer Ola wallet, Request you to kindly check your ola balance.

      Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

      Regards,

      Team Ola Money
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        V
        vineetchaudhary02
        from Mumbai, Maharashtra
        Nov 27, 2015
        Resolved
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        Resolved

        Address: Muzaffarnagar, Uttar Pradesh, 251001

        I recharged OLA money for Rs. 150 on mobile no [protected]. But OLA wallet was not updated and showed the transaction was failed, so i tried to recharge again with same amount and failed. Then i called bank to check the payment status and they said payment was successful .please help me. Name :vineet chaudhary Mob no :[protected] Ola email id:[protected]@gmail.com
        Aug 7, 2021
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        View replies
        We have refunded Rs 150/- to the customer Ola wallet, Request you to kindly check your ola balance.

        Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

        Regards,

        Team Ola Money
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          B
          Baddireddi Ravikumar
          from Hyderabad, Telangana
          Nov 25, 2015
          Resolved
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          Resolved

          Address: 500081
          Website: ola money.com

          Hi, I have made a transaction of Rs.517 for payment of postpaid bill for the number [protected] through Ola Money APP at 22:42 on 16th nov 2015. The money got deducted from my ola money account which was activated on the number [protected]. But in my portal bill due is showing me that the bill payment was not done and the number didn't get activated till now and 10 days went in between i contacted the support through mails but didn't get any response. Fed up with ola money app Thank you, B Ravi Kumar, [protected].
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          View replies
          We have refunded Rs 517/- to the customer Ola wallet, Request you to kindly check your ola balance.

          Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

          Regards,

          Team Ola Money
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            S
            Sudhir Vijayakumar
            Nov 24, 2015
            Resolved
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            Resolved

            Address: 600107

            I had Rs.640 in my Ola Money Account. I wanted to do a mobile recharge for my wife and tried using the Ola Money app for this purpose. I entered the mobile number and Rs.599 as the amount for which I wanted the recharge. I did not get any confirmation stating that the recharge was done, nor the mobile number was recharged. While I contacted Ola regarding this through an email, they first asked me to check with the service provider. I replied stating that the recharge was not done. Then they said they have credited the money back to my Ola Money Account. But that is not reflecting either. I have been repeatedly following up with them for the last couple of days, but I am not getting any reply from them.
            Oct 19, 2016
            Complaint marked as Resolved 
            After posting a complaint here. Ola money was credited back to my account.
            Ola Money customer support has been notified about the posted complaint.
            View replies
            We have refunded Rs 599/- to the customer Ola wallet, Request you to kindly check your ola balance.

            Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

            Regards,

            Team Ola Money
            Reply
            I have recharge 40 rupees ola money [protected] Air tel tamilnadu number recharge not done, kindly refund amount my Email I'D [protected]@gmail.com, mobile no-[protected]
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              Y
              yogesh suryanvanshi
              from Aurangabad, Maharashtra
              Nov 24, 2015
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              Address: Bulandshahr, Uttar Pradesh, 431001
              Website: www.olamoney.com

              Attached snap there are 5 recharge
              done through ola money my 814 rs has been deducted from olamoney but
              recharge and bill payment has not been done i have been taking follow
              up since 7 to 8 days but still my issue has not resolved this is the
              big and critical issue amount deduction details 1 10 rs 2 700 rs 3 90
              rs 4 10 rs 5 4 rs please look into this matter and revert with
              resolution Tiket id 21506 Regards Yogesh suryavanshi [protected]
              [protected]

              Damaged Occured-done through ola money my 814 rs has been deducted
              from olamoney but
              recharge and bill payment has not been done i have been taking follow
              up since 7 to 8 days but still my issue has not resolved this is the
              big and critical issue amount deduction details 1 10 rs 2 700 rs 3 90
              rs 4 10 rs 5 4 rs please look into this matter and revert with
              +1 photos
              Ola Money customer support has been notified about the posted complaint.
              View replies
              Dear Team,

              i have been taking follow up since 19th nov but still my issue has not resolve, just only one remider received like will be reach u soon shortly

              is this way to provide customer service to customer

              why are you launch such kind of application who deceive to people

              if you could not resolve my issue then i will be reaching all people who already facing such kind of issue and will give a Legally notice by lawyer against www.olacab.com & www.olamoney.com for mentally & finanically harassment

              complaint against www.olamoney.com

              Financial/mentally harassment

              Consumer desk

              Complaint Id :200600.3.201

              public grievance department

              Ticket id - GOVMH/E/2015/02497

              issue raised by olacab.com

              Tiket id -21506
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                Y
                yogeshmundra
                from Mankapur, Uttar Pradesh
                Nov 23, 2015
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                Address: Jaipur, Rajasthan, 302021
                Website: www.olamoney.com

                Complaining many times to ola but they are not responding positively..
                no recharge & no refund
                "recharge pending for the mobile number [protected] Aircel of rs 500 postpaid and [protected] Aircel of rs 500 on 16th november from my account[protected] &[protected]@gmail.com
                Plz refund my amount back"
                Ola Money customer support has been notified about the posted complaint.
                View replies
                We would like to inform that the all the failed recharge amount are refunded back to customer Ola wallet. Hence closing the ticket.

                Regards,

                Team Ola Money
                Reply
                So why dont you refund me back that money?
                Reply
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                  S
                  sandy@86
                  from Bengaluru, Karnataka
                  Nov 18, 2015
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                  Address: Jalna, Maharashtra, 431203

                  Dear Sir, I am Sandeep Magar I write your mail because I have use Ola money app & date on 12.11.2015 at 8.30pm to 9.pm that time available Ola money app offer Rs.300 add wallet & use OMAPP promo code then credit Rs. 600 so I could do above process but unable to process please try sometime error me but I could use same process 2nd time but same error me that time but next day receive me SBI bank message on my inbox Rs. 600 successfully debited on my Bank account after I am waiting my balance not updated my Ola money wallet Rs.900 till now I had sent already mail ola money wallet but did not get response me...so please request you please update now my Ola money wallet Rs. 900 my Ola money wallet Id: [protected]@gmail.com & register mobile number :[protected] Thanks.. Sandeep Magar
                  Ola Money customer support has been notified about the posted complaint.
                  View replies
                  All the transaction are failed, We have not captured any payment for the above mentioned email id. The recharges are unsuccessful, Hence customer is not eligible for any cashback.

                  Regards,

                  Team Ola
                  Reply
                  Same happened with me and I am following since Nov 16 and till today no solution from their end
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                    A
                    arun_bansal01
                    from Chennai, Tamil Nadu
                    Nov 17, 2015
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                    Website: www.olamoney.com

                    Hi, I made a payment of my Airtel postpaid bill on 11th November from Ola Money wallet for Rs 600/- The money was debited then and there itself from Ola money wallet but the postpaid bill payment was not done. Customer care is unable to hel. They are saying it's successful from our end.

                    My email id- [protected]@yahoo.co.in.

                    Hope you help resolve the issue.
                    Ola Money customer support has been notified about the posted complaint.
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                      N
                      neerajtiwari2
                      from Mumbai, Maharashtra
                      Nov 17, 2015
                      Resolved
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                      Resolved

                      Address: Thane, Maharashtra, 400606
                      Website: www.olamoney.com

                      Hi, I made a payment of my Airtel postpaid bill on 11th November from Ola Money wallet for Rs 850/- The money was debited then and there itself from Ola money wallet but the postpaid bill payment was not done. Also the experience with customer service is very bad, In spite of mailing them 8-10 times, there is no response from their side. My email id- [protected]@gmail.com Hope you help resolve the issue. I am fed up hitting on the wall as they are not responding anything even after 6 days
                      Nov 18, 2015
                      Complaint marked as Resolved 
                      The issue was resolved after almost a week. But hoped u kept communicating about it. hope you learn from this and take adequate measures in future so that such things doesn't happen and you regain the trust of customers like us Thank you
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                        S
                        Saicharan Muthyapwar
                        from Ponnani, Kerala
                        Nov 16, 2015
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                        I am using ola money app and my name is Saicharan. I made a recharge of 300 rs for idea postpaid no on Nov 11 it was unsuccessful and on Nov 16 I made 2recharge of 55 &110 both of them are unsuccessful. Please Dnt believe ola money, they are cheater
                        View replies

                        Cash back

                        My email id apil.[protected]@gmail.com
                        I applied promo coad WW2EHO but cash bach not came balance showeing zero
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                          S
                          Sachin Magar
                          from Mumbai, Maharashtra
                          Nov 16, 2015
                          Resolved
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                          Resolved

                          Address: Jalna, Maharashtra, 431203

                          Dear Sir, I would you like to inform that I had paid Rs.200 bill on 12.11.2015 at 10.32 pm ola money appsagainst Rs.200 paid my idea postpaid bill my ola money wallet has been debited successfully but my idea bill not update till now so I am sent almost mail below id ([protected]@olamoney.com) same concern & I was calling ola money [protected] this number but did not positive response me .. so kindly request you please help me & refund my Rs, 200 my ola money wallet as soon as paid my idea postpaid update Rs.200 Transaction necessary ... my ola money id :schn.[protected]@gmail.com & [protected] register mobile number.. Thanks.. Regards, Sachin Magar
                          Nov 20, 2015
                          Complaint marked as Resolved 
                          Dear Sir, I am Saying to you I had register my Complaint before 4-5 days ago has been solved Yesterday .. Thanks...
                          Nov 16, 2015
                          Updated by Sachin Magar                           kindly request you please update my ola money wallet Rs.200 pending idea bill payment before 12.11.2015 evening 10.32.pm transaction...

                          I call you [protected] his person told me I am calling ola cabs please tell me your debit card number then Rs. 200 refund my bank a/c But I don't believe this calling person I am not share any information this person...

                          so please help me request you...
                          View replies
                          Spoke to Mr. Sachin, regarding the refund amount of Rs. 200/- which was refunded to him on 17th Nov 2015. Hence closing the same.

                          Regards,

                          Team Ola Money
                          Reply
                          Resolved my this complaint...
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                            B
                            Baljitsingh
                            from Delhi, Delhi
                            Nov 14, 2015
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                            Address: Mumbai City, Maharashtra, 143514
                            Website: olamoney.com

                            I am in very big problem.My ola money register mobile number is [protected].i transfer rs 4000 to my friend of number [protected].its tranfer from my side but not received at destination.This is very big loss for me.i cantact ola money by mail but there is no response from there side.please take serious action against ola money and help me to refund my money.thanks
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                              A
                              Abhijeet11091990
                              from Ahmedabad, Gujarat
                              Nov 12, 2015
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                              Address: 413001
                              Website: OLA Money aPP

                              Hi OLA Teaa,

                              This type of incoveninece from OLA Brand is not expected.

                              I have done Three transanction through OLA Money and my money got deducted but reharge was not successfull.

                              Mob No on which transanction is done .
                              [protected] Amount 120
                              [protected] Amout 50
                              [protected] Amount 60

                              My user id : [protected]@gmail.com
                              Mob no registered for above email id : [protected]

                              Let me knwon ASAP the solution for above incovenince caused by OLA MONEY APP. This is never expected.

                              I[censored] need any more details please reply me immediately so that we can solve this issue ASAP.

                              Thanks,
                              Abhijeet Agarwal
                              Mob No : [protected]
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                                P
                                Pavan VJ
                                from Bengaluru, Karnataka
                                Nov 12, 2015
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560072
                                Website: www.olamoney.com

                                300 Rs debited from my bank but not credited to my ola money no [protected]. This transaction was made on[protected] at 14:43. It is so disappointing to know that my bank account has been charged for rs.300 but not credited to my ola money account. I have enclosed the bank transaction message.
                                +1 photos
                                Nov 14, 2015
                                Complaint marked as Resolved 
                                Money credited to bank by olamoney within 5 days. Money credited to bank by olamoney within 5 days. Money credited to bank by olamoney within 5 days.
                                Nov 14, 2015
                                Updated by Pavan VJ                                 complaint resolved
                                View replies
                                Same problem here bro... It happens only on net banking transaction.
                                Yesterday at night, my money rs. 300 debited from my bank account bt not appearing on my ola money account.
                                Reply
                                dont worry i will credit to your bank account.same happens with me.but my money credit in my bank account
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