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3.1
Updated: Jul 7, 2025
Complaints 1394
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792
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602
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R
Rahulalka
from Kolkata, West Bengal
Nov 27, 2015
Resolved
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Resolved

Address: Bangalore, Karnataka, 110063

I had made a payment of Rs.1380 towards bill payment for my airtel mobile no [protected] on 23rd Nov 6.33am thru ola money but same has not been credited till now, although on sending mail twice at there support ID they confirmed me the ticket no : 24798 on 26th nov 6.20am but now again they are silent. My mail Id is [protected]@hotmail.com Plz help. Regards Rahul
Aug 7, 2021
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
View replies
We have refunded Rs 1380/- to the customer Ola wallet, Request you to kindly check your ola balance.

Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

Regards,

Team Ola Money
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    V
    vineetchaudhary02
    from Mumbai, Maharashtra
    Nov 27, 2015
    Resolved
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    Resolved

    Address: Muzaffarnagar, Uttar Pradesh, 251001

    I recharged OLA money for Rs. 150 on mobile no [protected]. But OLA wallet was not updated and showed the transaction was failed, so i tried to recharge again with same amount and failed. Then i called bank to check the payment status and they said payment was successful .please help me. Name :vineet chaudhary Mob no :[protected] Ola email id:[protected]@gmail.com
    Aug 7, 2021
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    View replies
    We have refunded Rs 150/- to the customer Ola wallet, Request you to kindly check your ola balance.

    Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

    Regards,

    Team Ola Money
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      B
      Baddireddi Ravikumar
      from Hyderabad, Telangana
      Nov 25, 2015
      Resolved
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      Resolved

      Address: 500081
      Website: ola money.com

      Hi, I have made a transaction of Rs.517 for payment of postpaid bill for the number [protected] through Ola Money APP at 22:42 on 16th nov 2015. The money got deducted from my ola money account which was activated on the number [protected]. But in my portal bill due is showing me that the bill payment was not done and the number didn't get activated till now and 10 days went in between i contacted the support through mails but didn't get any response. Fed up with ola money app Thank you, B Ravi Kumar, [protected].
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      View replies
      We have refunded Rs 517/- to the customer Ola wallet, Request you to kindly check your ola balance.

      Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

      Regards,

      Team Ola Money
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        S
        Sudhir Vijayakumar
        Nov 24, 2015
        Resolved
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        Resolved

        Address: 600107

        I had Rs.640 in my Ola Money Account. I wanted to do a mobile recharge for my wife and tried using the Ola Money app for this purpose. I entered the mobile number and Rs.599 as the amount for which I wanted the recharge. I did not get any confirmation stating that the recharge was done, nor the mobile number was recharged. While I contacted Ola regarding this through an email, they first asked me to check with the service provider. I replied stating that the recharge was not done. Then they said they have credited the money back to my Ola Money Account. But that is not reflecting either. I have been repeatedly following up with them for the last couple of days, but I am not getting any reply from them.
        Oct 19, 2016
        Complaint marked as Resolved 
        After posting a complaint here. Ola money was credited back to my account.
        Ola Money customer support has been notified about the posted complaint.
        View replies
        We have refunded Rs 599/- to the customer Ola wallet, Request you to kindly check your ola balance.

        Request you to re-rate our Ola money app on "Play Store" if you are satisfied with our services.

        Regards,

        Team Ola Money
        Reply
        I have recharge 40 rupees ola money [protected] Air tel tamilnadu number recharge not done, kindly refund amount my Email I'D [protected]@gmail.com, mobile no-[protected]
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          Y
          yogesh suryanvanshi
          from Aurangabad, Maharashtra
          Nov 24, 2015
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          Address: Bulandshahr, Uttar Pradesh, 431001
          Website: www.olamoney.com

          Attached snap there are 5 recharge
          done through ola money my 814 rs has been deducted from olamoney but
          recharge and bill payment has not been done i have been taking follow
          up since 7 to 8 days but still my issue has not resolved this is the
          big and critical issue amount deduction details 1 10 rs 2 700 rs 3 90
          rs 4 10 rs 5 4 rs please look into this matter and revert with
          resolution Tiket id 21506 Regards Yogesh suryavanshi [protected]
          [protected]

          Damaged Occured-done through ola money my 814 rs has been deducted
          from olamoney but
          recharge and bill payment has not been done i have been taking follow
          up since 7 to 8 days but still my issue has not resolved this is the
          big and critical issue amount deduction details 1 10 rs 2 700 rs 3 90
          rs 4 10 rs 5 4 rs please look into this matter and revert with
          +1 photos
          Ola Money customer support has been notified about the posted complaint.
          View replies
          Dear Team,

          i have been taking follow up since 19th nov but still my issue has not resolve, just only one remider received like will be reach u soon shortly

          is this way to provide customer service to customer

          why are you launch such kind of application who deceive to people

          if you could not resolve my issue then i will be reaching all people who already facing such kind of issue and will give a Legally notice by lawyer against www.olacab.com & www.olamoney.com for mentally & finanically harassment

          complaint against www.olamoney.com

          Financial/mentally harassment

          Consumer desk

          Complaint Id :200600.3.201

          public grievance department

          Ticket id - GOVMH/E/2015/02497

          issue raised by olacab.com

          Tiket id -21506
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            Y
            yogeshmundra
            from Mankapur, Uttar Pradesh
            Nov 23, 2015
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            Address: Jaipur, Rajasthan, 302021
            Website: www.olamoney.com

            Complaining many times to ola but they are not responding positively..
            no recharge & no refund
            "recharge pending for the mobile number [protected] Aircel of rs 500 postpaid and [protected] Aircel of rs 500 on 16th november from my account[protected] &[protected]@gmail.com
            Plz refund my amount back"
            Ola Money customer support has been notified about the posted complaint.
            View replies
            We would like to inform that the all the failed recharge amount are refunded back to customer Ola wallet. Hence closing the ticket.

            Regards,

            Team Ola Money
            Reply
            So why dont you refund me back that money?
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              S
              sandy@86
              from Bengaluru, Karnataka
              Nov 18, 2015
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              Address: Jalna, Maharashtra, 431203

              Dear Sir, I am Sandeep Magar I write your mail because I have use Ola money app & date on 12.11.2015 at 8.30pm to 9.pm that time available Ola money app offer Rs.300 add wallet & use OMAPP promo code then credit Rs. 600 so I could do above process but unable to process please try sometime error me but I could use same process 2nd time but same error me that time but next day receive me SBI bank message on my inbox Rs. 600 successfully debited on my Bank account after I am waiting my balance not updated my Ola money wallet Rs.900 till now I had sent already mail ola money wallet but did not get response me...so please request you please update now my Ola money wallet Rs. 900 my Ola money wallet Id: [protected]@gmail.com & register mobile number :[protected] Thanks.. Sandeep Magar
              Ola Money customer support has been notified about the posted complaint.
              View replies
              All the transaction are failed, We have not captured any payment for the above mentioned email id. The recharges are unsuccessful, Hence customer is not eligible for any cashback.

              Regards,

              Team Ola
              Reply
              Same happened with me and I am following since Nov 16 and till today no solution from their end
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                A
                arun_bansal01
                from Chennai, Tamil Nadu
                Nov 17, 2015
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                Website: www.olamoney.com

                Hi, I made a payment of my Airtel postpaid bill on 11th November from Ola Money wallet for Rs 600/- The money was debited then and there itself from Ola money wallet but the postpaid bill payment was not done. Customer care is unable to hel. They are saying it's successful from our end.

                My email id- [protected]@yahoo.co.in.

                Hope you help resolve the issue.
                Ola Money customer support has been notified about the posted complaint.
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                  N
                  neerajtiwari2
                  from Mumbai, Maharashtra
                  Nov 17, 2015
                  Resolved
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                  Resolved

                  Address: Thane, Maharashtra, 400606
                  Website: www.olamoney.com

                  Hi, I made a payment of my Airtel postpaid bill on 11th November from Ola Money wallet for Rs 850/- The money was debited then and there itself from Ola money wallet but the postpaid bill payment was not done. Also the experience with customer service is very bad, In spite of mailing them 8-10 times, there is no response from their side. My email id- [protected]@gmail.com Hope you help resolve the issue. I am fed up hitting on the wall as they are not responding anything even after 6 days
                  Nov 18, 2015
                  Complaint marked as Resolved 
                  The issue was resolved after almost a week. But hoped u kept communicating about it. hope you learn from this and take adequate measures in future so that such things doesn't happen and you regain the trust of customers like us Thank you
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                    S
                    Saicharan Muthyapwar
                    from Ponnani, Kerala
                    Nov 16, 2015
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                    I am using ola money app and my name is Saicharan. I made a recharge of 300 rs for idea postpaid no on Nov 11 it was unsuccessful and on Nov 16 I made 2recharge of 55 &110 both of them are unsuccessful. Please Dnt believe ola money, they are cheater
                    View replies

                    Cash back

                    My email id apil.[protected]@gmail.com
                    I applied promo coad WW2EHO but cash bach not came balance showeing zero
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                      S
                      Sachin Magar
                      from Mumbai, Maharashtra
                      Nov 16, 2015
                      Resolved
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                      Resolved

                      Address: Jalna, Maharashtra, 431203

                      Dear Sir, I would you like to inform that I had paid Rs.200 bill on 12.11.2015 at 10.32 pm ola money appsagainst Rs.200 paid my idea postpaid bill my ola money wallet has been debited successfully but my idea bill not update till now so I am sent almost mail below id ([protected]@olamoney.com) same concern & I was calling ola money [protected] this number but did not positive response me .. so kindly request you please help me & refund my Rs, 200 my ola money wallet as soon as paid my idea postpaid update Rs.200 Transaction necessary ... my ola money id :schn.[protected]@gmail.com & [protected] register mobile number.. Thanks.. Regards, Sachin Magar
                      Nov 20, 2015
                      Complaint marked as Resolved 
                      Dear Sir, I am Saying to you I had register my Complaint before 4-5 days ago has been solved Yesterday .. Thanks...
                      Nov 16, 2015
                      Updated by Sachin Magar                       kindly request you please update my ola money wallet Rs.200 pending idea bill payment before 12.11.2015 evening 10.32.pm transaction...

                      I call you [protected] his person told me I am calling ola cabs please tell me your debit card number then Rs. 200 refund my bank a/c But I don't believe this calling person I am not share any information this person...

                      so please help me request you...
                      View replies
                      Spoke to Mr. Sachin, regarding the refund amount of Rs. 200/- which was refunded to him on 17th Nov 2015. Hence closing the same.

                      Regards,

                      Team Ola Money
                      Reply
                      Resolved my this complaint...
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                        B
                        Baljitsingh
                        from Delhi, Delhi
                        Nov 14, 2015
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                        Address: Mumbai City, Maharashtra, 143514
                        Website: olamoney.com

                        I am in very big problem.My ola money register mobile number is [protected].i transfer rs 4000 to my friend of number [protected].its tranfer from my side but not received at destination.This is very big loss for me.i cantact ola money by mail but there is no response from there side.please take serious action against ola money and help me to refund my money.thanks
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                          A
                          Abhijeet11091990
                          from Ahmedabad, Gujarat
                          Nov 12, 2015
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                          Address: 413001
                          Website: OLA Money aPP

                          Hi OLA Teaa,

                          This type of incoveninece from OLA Brand is not expected.

                          I have done Three transanction through OLA Money and my money got deducted but reharge was not successfull.

                          Mob No on which transanction is done .
                          [protected] Amount 120
                          [protected] Amout 50
                          [protected] Amount 60

                          My user id : [protected]@gmail.com
                          Mob no registered for above email id : [protected]

                          Let me knwon ASAP the solution for above incovenince caused by OLA MONEY APP. This is never expected.

                          I[censored] need any more details please reply me immediately so that we can solve this issue ASAP.

                          Thanks,
                          Abhijeet Agarwal
                          Mob No : [protected]
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                            P
                            Pavan VJ
                            from Bengaluru, Karnataka
                            Nov 12, 2015
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560072
                            Website: www.olamoney.com

                            300 Rs debited from my bank but not credited to my ola money no [protected]. This transaction was made on[protected] at 14:43. It is so disappointing to know that my bank account has been charged for rs.300 but not credited to my ola money account. I have enclosed the bank transaction message.
                            +1 photos
                            Nov 14, 2015
                            Complaint marked as Resolved 
                            Money credited to bank by olamoney within 5 days. Money credited to bank by olamoney within 5 days. Money credited to bank by olamoney within 5 days.
                            Nov 14, 2015
                            Updated by Pavan VJ                             complaint resolved
                            View replies
                            Same problem here bro... It happens only on net banking transaction.
                            Yesterday at night, my money rs. 300 debited from my bank account bt not appearing on my ola money account.
                            Reply
                            dont worry i will credit to your bank account.same happens with me.but my money credit in my bank account
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